AltiGen comm ACM 5.1 Configuring Call Recording, To Enable and Configure Centralized Recording

Chapter 9: Call Recording Configuration

•trk(bbcc) for an inbound trunk call without caller ID. bb is the board logical ID and cc is the channel ID

•calleeID is the target number or trk(bbcc)

•workgroupID is the workgroup number for a workgroup call, or ext for extension call

•DNIS is the DNIS number or NA for no DNIS number

•sessionID is the CDR session ID

Configuring Call Recording

To configure system-wide call recording, including centralized recording for multiple gateways, do one of the following:

•Click the Recording button on the toolbar.

•Select System > Call Recording Configuration. The Recording Configuration window opens:

Figure 1. Recording Configuration window

Note: Call recording options for specific extensions/workgroups can be set up on the General tab of Extension Configuration and Workgroup Configuration, respectively.

To Enable and Configure Centralized Recording

1.Check the Enable Centralized Recording check box.

2.Select a Recording Type from the drop-down list.

3.In the Central Location field, browse for the directory you want to set as the destination folder and path for saving the call recordings.

112AltiWare ACM 5.1 Administration Manual