AltiGen comm ACM 5.1 manual Phrase Management, Making Auto Attendant Assignments, Phrase #

Chapter 7: Auto Attendant Configuration

Making Auto Attendant Assignments

Once the AAs are set up, you can use them in various in-call routing situations—trunk, DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.

For example, for trunk /AA assignments, see “Quantum Trunk Properties” on page 169. For extension or group assignments, see “Setting Answering Options” on page 215.

Phrase Management

You might want to record unique phrases to customize an AA or a group. When the system is configured to have the AA answer incoming calls, callers hear a customized greeting. For example:

“Thank you for calling ABC Company.

Enter the extension number of the person you wish to speak with. Press 1 for sales.

Press 2 for technical support. Press 3 for accounts payable. Press 0 to reach the operator.

To repeat this menu, press star (*).” An example of a group greeting phrase:

“Please hold; someone will be with you shortly.”

You might also want to give callers the option of hearing prompts in another language. For information on configuring for a multilingual AA, see “Multilingual Configuration” on page 103.

This section covers information on how to use pre-recorded phrases, record custom phrases, and use professionally recorded phrases.

Using Pre-Recorded Prompts

AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the default AA greeting at the root menu level. Phrases 0291 through 0297 are phrases used for group queue prompts. Select the phrase you want to use in the Prompt field. To hear the pre- recorded phrases:

1.Use any phone to dial “###”, and log in with the system manager’s extension and password.

2.Press 6 for the Phrase Management option.

3.Press 1 to review a phrase.

4.Enter the 4-digit phrase number from the list below to hear the phrase.

Phrase #	Phrase
0001	Thank you for calling. If you know the extension of the person you
(default)	wish to speak with, please enter it now. To reach the operator, press
	0 or simply stay on the line.
0291	Please hold; someone will be with you shortly. For your convenience,
(default)	you may leave a message if you wish by pressing the # key on your
	telephone and we will get right back to you.
0292	Please hold; someone will be with you shortly.

100AltiWare ACM 5.1 Administration Manual