AltiGen comm ACM 5.1 To add extensions to a workgroup, Workgroup Configuration, Group Member tab

Chapter 22: Workgroup Configuration

Figure 3. Workgroup Configuration, Group Member tab

To add extension(s) to a workgroup:

1.Select the workgroup in the Group List.

2.On the Group Member tab, click the extension number(s) in the Not Member list. Use Shift+click and Ctrl+click to select several extensions.

3.Click the Add button betweeen the columns to move them to the Member list.

Note: If the workgroup pilot extension is configured to Ring All Available Members, the maximum number of members is 20. See “Setting Call Handling Options” on page 291 for details.

By default, a newly added member has the Skill Level set to 1.

4.To change the Skill Level designation for a member, double-click the member in the Member List. The Skill Level dialog box opens. (Skill Levels are defined in “Setting Up Skill Based Routing” on page 282.)

AltiWare ACM 5.1 Administration Manual 279