AltiGen comm ACM 5.1 manual Parameter Description Program, Mable, Keys, Workgroup, Status

Chapter 17: AltiGen IP Phone Configuration

Parameter	Description
Program-	Use the drop-down list to assign one of the following functions
mable	to the desired keys:
Keys	• N/A—when selected, the corresponding programmable key
	cannot be used.
	• BLF (Busy Lamp Field)—when selected, enter an extension
	number in the field below; this will be associated with the
	corresponding programmable key to this extension number;
	the light in this programmable key indicates that the
	extension number is busy or ringing. You can select the Play
	Beep Tone check box to also have the IP phone play an
	audible beep or one of several different ring tones when the
	extension number is ringing.
	Note: The BLF feature can be assigned only to internal
	extension numbers, not outside numbers.
	• Feature Code—when selected, enter an AltiServ feature
	code in the field below; this will be associated with the
	corresponding programmable key to dial this feature code.
	• Admin Defined # - when selected, this programmable key
	can be configured by the administrator only. Enter a valid
	number 0~9, *, #, or F (Flash) in the field below.
	• Line Park - when selected, enter the Line Park line ID in the
	field below. The user can press this programmable key to
	park a call or to retrieve a parked call.
	• Call Record - when selected, the user can press this
	programmable key to start conversation call recording. This
	only works for extensions with Record on Demand selected
	in the Extension Configuration window.
	• WG Status - (IP710 only) When selected, the user can press
	this programmable key to see the real-time workgroup
	status (callers in queue, longest queue time, number of
	callers who have waited longer than the service threshold,
	and service level).
	• User Defined # - (Default) Allows the user to define the
	programmable key from the IP phone.
	• Headset— (Alti-IP 600, IP 705) When configured from the
	drop-down list for programmable key 10 (Alti-IP 600) or
	programmable key 5 (IP 705), the IP phone user will be able
	to activate a third-party headset (certified by AltiGen).
	• Flash—(Alti-IP 600) Upon initial installation, the lower left
	programmable key is set up as FLASH by default. This key
	can be re-assigned in AltiWare Administrator, using the
	AltiGen IP Phone Configuration window. No other
	programmable keys can be configured to FLASH.
Display	(Alti-IP 600 and IP 705) When enabled, allows the IP phone to
Workgroup	display workgroup queue status, such as number of queued
Status	calls, the current longest queue time, agent login/logout state
	by pressing the Down arrow key.

AltiWare ACM 5.1 Administration Manual 237