AltiGen comm ACM 5.1 Setting an Information-Only Mailbox, Disabling a Mailbox, SMTP/POP3 Setting

Chapter 15: Extension Configuration

To work with mailbox settings, select the extension number you want to work with from the Agent/Supervisor/Extension list, then click the Mail Management tab.

Figure 6. Extension Configuration, Mail Management tab

Setting an Information-Only Mailbox

You can select the Information Only Mailbox check box to set virtual or physical extension mailboxes to Information Only, then click Apply to to set one or more extension mailboxes.

An Information Only mailbox allows callers to listen to customized recorded announcements. To repeat the announcement, callers are instructed to press the # key. This mailbox does not take messages from the caller.

Disabling a Mailbox

When you disable a mailbox, a special greeting is played to announce that this mailbox is not accepting new messages.

Synchronizing with Exchange Server

If your system is set up to synchronize with an Exchange Server, you can select this check box to enable synchronization for voice mails. See “Setting E-mail Messaging Options” on page 89, and “Microsoft Exchange Integration” on page 359.

SMTP/POP3 Setting

•Email Name—the user’s e-mail name without the @domain. The default e-mail name is ext[extension number], that is, the letters “ext” followed by the extension number. For example, the default e-mail name for extension 2497 would be ext2497.

AltiWare ACM 5.1 Administration Manual 207