AltiGen comm ACM 5.1 manual Limitations

Chapter 29: Tools and Applications

Runs Pump.exe to dump the Quantum (if it exists) DSP binary log, runs fmt.exe to convert binary DSP log to text files, and then collects the text files.

Start Collecting: Click this button to begin the trace collection, according to the time range and trace categories you chose. All collected files will be zipped to a single file, which will be listed in the Collected Trace Packages list box. The progress bar will display the progress of the whole process.

Storage Folder: The collected trace package is saved in this folder. The format of the file name is CaseNumber_Year_Month_Day_Hour_Minute_Second _ComputerName.zip. If the trace package is collected by #66, the format of the file name is #66_Year_ Month_Day_Hour_Minute_Second _ExtesionNumber.zip.

Free Space: Displays the free space of the drive where the storage folder is located. The folder must be in a local drive.

Change Storage Folder: Pops up a folder browser window to select another storage folder. After the change, Storage Folder, Free Space, and the package list are refreshed to reflect the status of the new storage folder.

Explore Storage Folder: Opens the storage folder in a new explorer window.

Upload Package to FTP: Opens an FTP configuration dialog box. After you complete the required configuration, Trace Collector uploads the selected package to the AltiGen Tech Support FTP site.

Apply Configurations to #66: Apply time period, trace category, and storage folder to feature code #66 (Trace Collecting).

Limitations

If you run Trace Collector on AltiWare ACC/ACM installed machine

•If AltiServ is not running, Trace Collector can only collect the trace of this machine. The traces in memory, such as "AltiConnect Trace Dump" and "Service Provide Log Dump", and "Stand-alone AltiGateway Trace" will not be collected.

•If the default gateway is not running, the traces for "Triton DSP Trace Dump" and "Quantum DSP Trace Dump" will not be collected.

•If AltiServ is running, and an attached remote gateway is not running, or a remote gateway is detached, the trace for this gateway will not be collected even if that "Stand-alone AltiGateway Trace" is selected. If an attached gateway has the status of "Out of Service", the trace for this gateway will be collected.

If you run Trace Collector on an AltiGateway ACC/ACM installed machine

•It can only collect the trace of this machine.

•If the stand-alone gateway is not running, the trace for "Triton DSP Trace Dump" and "Quantum DSP Trace Dump" will not be collected.

AltiWare ACM 5.1 Administration Manual 397