AltiGen comm ACM 5.1 manual To gather trace files, Application Settings group

Chapter 27: Microsoft Exchange Integration

–In the Application Settings group:

•In Windows 2000, Scripts and Executables is selected in the Execute Permissions drop-down list.

To gather trace files

1.Log in to Admin, first with the password “jazzy” and then with your own Admin password.

2.Select Turn AltiTrace On, and click Apply.

3.Select VM and SP Log Dump.

4.To view logs, go to AltiServ\Log\VM\ExchIntg.

Notes

•Prevent attempts by the Exchange Administrator/Manager to use the existing service account for the AltiGen Exchange Integration Service. Using the AltiGen service account will provide you an audit trail that is invaluable while troubleshooting.

•Depending on the number of voice mails you have on the AltiGen server, the initial mailbox synchronization may take a long time.

For example, if you have 10GB of voice mails on the AltiGen server and are enabling Exchange Integration for all the mailboxes, it may take up to 24 hours to initialize the Exchange Integration service.

On the other hand, if you have less than 100MB of voice mails on the AltiGen server, the initialization will take less than 5 minutes.

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