AltiGen comm ACM 5.1 manual Collecting Digits

Chapter 7: Auto Attendant Configuration

Action	Description
Adv. - System	Allows outside caller to dial into the system, enter a
Call Back	call back number, hang up, and wait for the system
	to call back. The system will request the caller to
	enter an extension and password for authentication.
	The call back number needs to include the toll call
	prefix and area code for long distance and
	international calls. The trunk or route access code is
	not required when entering a call back number.
Adv. - Collect	See the discussion below on “Collecting Digits”.
Digits
Adv. - Advanced	When selected, the system will hand over the call to
Call Router	the Advanced Call Router application through the
	SDK API interface. The ACR application needs to log
	in to a virtual extension with the correct password. If
	the ACR application fails to connect, the system will
	execute the sub-level "&" as a fail action.
Adv. -	When selected, the system will hand over the call to
Application	the APC (Application Process Control) SDK through
Process Control	an application extension as a control extension. An
	SDK APC based application needs to log in to the
	application extension to receive the call. If the APC
	application fails to connect, the system will execute
	the sub-level "&" as a fail action.

Collecting Digits

When a caller selects the "Collect Digits" action item, a custom phrase is required to advise the caller how many digits are required. The system will look at "Min Length" and "Max Length" to determine if the collect digit action was successful or failed.

•If successful, the system executes the sub-level "&" action item.

•If failed, the system executes the menu item you define as a fail over action.

98AltiWare ACM 5.1 Administration Manual