AltiGen comm ACM 5.1 manual One Number Access Options, Disabling One Number Access

Chapter 15: Extension Configuration

To configure ONA, select the extension number from the Agent/Supervisor/ Extension list, then click the One Number Access tab.

Figure 11. Extension Configuration, One Number Access tab

One Number Access Options

In the One Number Access tab, use the drop-down list to select an option for One Number Access:

•Disabled

•Enabled at any time

•Enabled during business hours only

•Enabled during non-business hours

•Enabled based on schedule

If you select this last option, Enabled based on schedule, you can then select and set up to four different time periods using the From and To time drop-down lists.

After choosing any of the enabling options, you set the Verify Caller ID and Forwarding choices, and these are discussed below.

Note: You can also enable and set up One Number Access remotely through AltiView.

Disabling One Number Access

You can disable ONA for the extension by selecting the Disable option. Selecting Disable on this tab does not destroy the data you might have entered. For example, if you entered a group of Caller IDs to use to identify the caller, these will be available if you enable one number access at a future time.

220AltiWare ACM 5.1 Administration Manual