AltiGen comm ACM 5.1 manual Resolving Dialing Delay for Non-USA/Canada Countries

Chapter 14: Out Call Routing Configuration

Resolving Dialing Delay for Non-USA/Canada Countries

When installing the AltiGen system outside of North America, you may experience dialing delay when dialing through E1/PRI trunks that are using en-bloc (buffering digits and sending all digits at once). The system dialing logic may cause a 7-second inter-digit dialing delay for en-bloc trunks. To reduce the dialing delay, the following configuration is recommended:

1.On the Number Plan tab in the System Configuration window, select a digit for route access.

2.On the Route Definition tab of the Out Call Routing Configuration window, add a route definition entry for en-bloc and assign the member en-bloc trunk(s).

190AltiWare ACM 5.1 Administration Manual