AltiGen comm ACM 5.1 manual Routing Calls on Holidays, Parameter Description AM and PM Schedules

Chapter 4: System Configuration

Parameter	Description
AM and PM Schedules	For each day of the week, select the time periods during
	which the company is available for business. The time
	between the AM and PM times can be used to indicate a
	lunch break or time between shifts.
	If you don’t want to set a break between AM and PM
	schedules, set the PM starting time to be the same as the
	AM ending time.
	Or if you want to specify 24 hours as standard business
	hours, select the following hours:
	AM Schedules:
	From 08:00 AM
	To 12:00PM
	PM Schedules:
	From 12:00 PM
	To 08:00 AM

Routing Calls on Holidays

You can create special routes for incoming DNIS and trunk calls that come in on designated holidays. For holidays that your organization treats as half-days, you can create separate profiles for business and non-business hours.

Note: Incoming DID and tie trunk calls will not follow holiday routes, but go to the dialed extensions directly.

To configure Holiday routings, select System > System Configuration, and then click the Holiday tab.

62AltiWare ACM 5.1 Administration Manual