AltiGen comm ACM 5.1 manual Voice Mail Access Option, Workgroup Configuration, Notification tab

Chapter 22: Workgroup Configuration

Press “0” Option

This option allows a caller to press “0” while listening to this workgroup’s greeting. Use the drop-down list to select one of the following forwarding destinations for the call: Voice Mail, AA, Extension, Group, Operator (default), Outside Number, Application Extension, or Line Park. When the caller presses “0,” the call will forward to the specified destination.

If you choose to forward to Outside Number, select a trunk or route access code to use in the small drop-down list on the left, and type in the full prefix and phone number.

Voice Mail Access Option

To allow agents of a workgroup to access the group’s voice mail in AltiAgent (AltiAgent’s WG VM tab), select the group and check Enable agents to access voice mailbox of workgroup.

Setting Message Notification Options

To set notification options on new incoming e-mail and voice messages, click the Notification tab in the Workgroup Configuration window, and select the workgroup number from the Group List.

Figure 9. Workgroup Configuration, Notification tab

Individual users can also configure Message Notification within the AltiGen Voice Mail System.

Note: You can use Apply to to apply mailbox settings to one, some, or all workgroups. See “Apply to Button” on page 274 for more information on using Apply to.

Setting the Message Types for Notification

Select the types of messages for which the workgroup user will be notified:

AltiWare ACM 5.1 Administration Manual 289