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Polycom DOC2702A, RMX 1500 manual Comprehensive Restore to Factory Defaults

Models: DOC2702A RMX 1500

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Appendix J-Restoring Defaults

2Power the MCU Off and then On.

3Login using http://<Control Unit IP Address>.

Comprehensive Restore to Factory Defaults

Inserting a USB key containing a file named RestoreToFactoryDefault.txt and a

lan.cfg file will cause the MCU to exit Secure Mode and perform a Comprehensive Restore to Factory Defaults.

The Comprehensive Restore to Factory Defaults deletes the following files:

•CDR

•Address Book

•Log Files

•Faults

•Dump Files

•Notes

In addition all the conferencing entities are deleted:

•Entry Queues

•Profiles

•Meeting Rooms

•IVR Services

•Default Network IP Service

•Log Files

•CFS license information

•Management Network Service

The MCU is restored to the settings it had when shipped from the factory. The Product Activation Key is required to re-configure the Management Network Service during the First Entry Configuration.

Comprehensive Restore to Factory Defaults Procedure

To perform a Comprehensive Restore to Factory Defaults:

Restoring the MCU to Factory Defaults consists of the following procedures:

ABackup Configuration Files

—These files will be used to restore the system in Procedure C.

BRestore to Factory Defaults

—Restart the system with a USB device containing a file named RestoreToFactoryDefault.txt and a lan.cfg file plugged into the USB port.

COptional. Restore the System Configuration From the Backup

—Apply the backup file created in procedure A.

—Restart the MCU.

(If the MCU is unresponsive after these procedures a further restart may be necessary.)

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Comprehensive Restore to Factory Defaults Procedure

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Deleting a Conference Template Polycom Solution SupportExporting and Importing Conference Templates Exporting Conference TemplatesUsing Dtmf Codes to Manage the Recording Process Monitoring SIP Bfcp ContentViewing the Properties of an Ongoing SVC-based Conference Request to SpeakImplementing Password Re-Use / History Rules 15-11 User and Connection Management in Ultra Secure Mode 15-8Ethernet Settings Configuration RequirementsIVR Services Inviting Participants using Dtmf Defining a New Entry Queue IVR ServiceError Handling Enabling the Invite Participants using Dtmf OptionAddress Book Status BarConference Templates Adding MCUs to the MCUs ListImport/Export RMX Manager Configuration Disconnecting an MCUInstalling RMX Manager for Secure Communication Mode Using an Internal Certificate AuthorityTable of Contents Alerts and Faults Using the Information CollectorInstalling ActiveX Resetting the RMXIP Disconnection Causes Isdn Disconnection Causes AlarmsAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn Microsoft Lync Server USB Restore DefaultsXxii Overview About the RMX Administrator’s GuideWho Should Read This Guide? System Information from the Administration menuHow This Guide is Organized PrerequisitesAbout the Polycom RMX System 1Multipoint Video Conferencing using a RMX 1500/2000/4000Viewing the Card Configuration Mode Card Configuration ModesIP and Isdn Network Guidelines IP Networks2Features Supported with MPMx Card Configuration Mode Only Feature Support with MPMx Cards OnlyFeature Name Description 720p60Support of Microsoft Protocols, algorithms and workflows CTSSupport of Microsoft RTV FEC Forward Error Correction that Streams using the Microsoft Lync ServerMicrosoft Lync users can connect an RMX Meeting Room to a Workstation Requirements Conference Profiles Conferencing ModesTranscoding AVC Conferencing AVC Conferencing Video Session Types Continuous Presence CP ConferencingMedia Relay SVC Conferencing 1AVC Continuous Presence CP video streams and built layouts Setting the Conferencing Mode to AVC onlyVideo Protocol Support in CP Conferences Video Switching VSW ConferencingResource Type Maximum Possible Resources Per Card GuidelinesMPMx Line Rate/Participants RMXLine Rate kbps Line Rates for CP and VSWBasic Conferencing Parameters AVC Conferencing Parameters2560 3072 3584 4096 6144 Not SupportedSupplemental Conferencing Features Operator Conferences CP only Conferences TIP SupportSiren 7 mono Auto Brightness is supported with MPM+ and MPMx cards onlyDefault Profile Settings in CP Conferencing Mode 4Default Conference Profile Settings CP Licensing ModeSetting Value Name Meeting Rooms Default EQ 1000MapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 1004 Entry Queue3SVC video streams and Layouts SVC-based ConferencingAdvantages of SVC Conferencing GuidelinesOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing To list Conference Profiles Viewing ProfilesRMX Management pane, expand the Rarely Used list Click the Conference Profiles buttonProfile Toolbar Modifying an Existing ProfileTo modify the Profile Properties 7Profile Tool bar buttonsDefining New Profiles Deleting a Conference ProfileTo delete a Conference Profile Conference Profile is deletedTo define a new Profile Defining AVC Conferencing Profiles8New AVC Profile General Parameters As Operator conference or Video Switching conferenceField/Option Description New profileCP Only Click the Advanced tabNew Profile Advanced dialog box opens Define the following parameters9New AVC Profile Advanced Parameters LPR At the End When Last Participant Remains Only oneAt the End After Last Quits All the participants have By the RMX User Auto RedialingField/Option Description 10New AVC Profile Gathering Settings Parameters For CP Conferences only Click the Gathering Settings tabDisplay Name See the Defining New Profiles onFor more information see Video Preview on Access NumberField Description Web ClientNew Profile Video Quality dialog box opens Click the Video Quality tabAVC-based CP Conferencing on Field/Option DescriptionCIF Default OnContent Video Definition 263 & H.264 Auto Selection DefaultCascade and SVC Optimized Click the Video Settings tab New Profile Video Settings dialog box opens12New AVC Profile Video Settings Parameters MPM+ Only Default Auto Layout settings can be customized by modifying For more information, see -13 Auto Layout Default LayoutsMore information see, Auto Layout Configuration on Auto Default If any ITP Immersive Telepresence endpointsNumber of Video Participants Auto Layout Default Settings 14Video Layout Options Number of Video Windows Available Video LayoutsOverlay For more information see Overlay Layouts on New Profile Audio Settings dialog box opens Click the Audio Settings tabField/Option Description RMX Web Client/Manager, the mute by MCU indicator is Their audio is muted by using the Closed Caption or MessageMute Participants Except Lecturer option can be disabled When you replace a lecturer, the MCU automatically mutesClick IVR tab Select one of the Skin options16New AVC Profile IVR Parameters To the Auto Terminate rules when enabledConnected to the conference Terminateconfafterchairdropped is set to YES17New AVC Profile Recording Parameters New Profile Recording tab opensParameter Description Can be associated with a Virtual Recording Room VRR savedPolycom, Inc Default 18New AVC Profile Site Names ParametersWhite Text No Background Red Background Selection Site Names Position LeftTop DefaultHorizontal and Vertical Display Position LeftBottom ContPosition sliders Horizontal PositionMPMx Card MPM+ CardDefine the following fields For more details, see Message Overlay for Text Messaging onDefault MPMx Mode MPM+ Mode Color OptionsDefault Bottom Default SlowClick the Network Services tab New Profile Network Services tab opensFor example 20New AVC Profile Network Services Parameters Parameter Description IP Network ServicesNon-unique URL, dummytester, used in previous versions To Create a Video Switching-enabled Profile Defining a Video Switching Conference ProfileFor HD video Switching conferences 21New AVC Profile VSW General ParametersMinimum threshold defined in the flag Hdthresholdbitrate Video Switching Conferences on Switching conferencesHigh Profile check box is only displayed if MPMx cards are SelectedFor H.264 High Profile-enabled VSW conferences High Profile Support in Video Switching ConferencesHigh Profile is supported in VSW conferences An Operator conference can only be a Continuous PresenceFor H.264 Base Profile VSW conferences Minimum Threshold Line Rate System FlagsFlag Name Minimum Threshold Line Rate Kbps Vswcifhpthresholdbitrate VswsdhpthresholdbitrateTo define SVC Only Profile Defining SVC Conferencing Profiles23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters Protocol for content sharing during SVC-based conferences Cascade and SVC Optimized is the only available ContentShare content 25New SVC Profile Video Quality Parameters26New SVC Profile Network Services Parameters Overlay Layouts CP Conferencing Additional InformationStandalone Endpoint Layout Overlay Telepresence ITP Room Layout OverlayStandalone Selecting the Overlay LayoutsSite Names Definition For more information see Modifying System Flags on Site Names Display PositionMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersMessage Overlay for Text Messaging Same Layout modePolycom, Inc Chinese Font Types Exporting Conference Profiles Exporting and Importing Conference ProfilesExporting All Conference Profiles from an MCU Export selected Conference ProfilesTo export selected Conference Profiles Exporting Selected Conference ProfilesTo import Conference Profiles Importing Conference ProfilesConference Profile already exists Polycom, Inc Video Resolutions in AVC-based CP Conferencing 352 x 288 pixels at 30 or 60 fps720 x 576 pixels at 30 or 60 fps High Profile Support in CP Conferences Video Display with CIF, SD and HD Video ConnectionsA 1X1 Video Layout Video Switching VSW mode Continuous Presence CP modeCP Conferencing with H.263 4CIF HD1080p60 is supportedResource-Quality Balanced default CP Resolution Decision Matrix263 4CIF Guidelines Resource OptimizedBase Profile Decision Matrix Video Quality OptimizedVideo Resource Usage Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Accessing the Resolution Configuration Dialog Box Resolution Configuration for CP ConferencesConfiguration in the RMX Setup menu GuidelinesMaximum CP Resolution Pane MPM Cards MPM+ CardsHD 720p30 HD 1080p30 HD 1080p60 CIF Resolution Configurations are Resolution Configuration PaneSharpness / Motion Resolution Slider Panes ManualExample Max CP Resolution Pane Resolution Configuration Pane Resolution Configuration BasicLimiting Maximum Resolution Resolution Configuration DetailedBase Profile / High Profile Resolution Slider Panes Flag SettingsSetting the Maximum CP Resolution for Conferencing MPM Cards MPM+ / MPMx CardsMinimum Frame Rate Threshold for SD Resolution System Flag Default ValueHigh Profile System Flags Version 7.0.1 only 352 x 288 pixels at 50 fps W448p Resolution512 x 288 pixels at 50 fps 848 x 480 pixels at 50 fps323 All Video Layouts 1x1 LayoutEnabling Support of the w448p Resolution ContentRMX System Flag Settings Packet Loss CompensationRMX Profile Setting Additional Intermediate Video ResolutionsMicrosoft RTV Video Protocol Support in CP Conferences RTV protocol is supportedResolution Bitrate Resolution Video Resources UsedBitrate 180kbps Protocol Forcing Participant SettingsMonitoring RTV Kbps 179 kbps AutoQcif VGA Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbps7Allocated video resolutions per video resolution Threshold HD Flag Settings using the RTV Video ProtocolHD720p VGA CIF QcifPolycom, Inc Additional Conferencing Information People+Content 239 / People+ContentSIP People+Content is supported with MPM+ and MPMx cards 239323/ H.239 323 /Polycom People+Content Isdn Content SIP Bfcp Content CapabilitiesFor SIP Clients that support both BFCP/TCP and BFCP/UDP Dial-out ConnectionsDial-in Connections SIP Clients connected as Audio Only cannot share ContentFlag Value SIP Client Bfcp Support UDP and TCPConferencing Mode Defining Content Sharing Parameters for a Conference263 & H.264 Auto Selection AVC Only Default 2H.239 Content OptionsOptimized for use in SVC only and Cascaded Conferences Protocols onAVC Only Content Setting Content SettingsSVC Only Content Setting Content Protocols263 & H.264 Auto Selection AVC Default Setting 263 & H.264 Auto Selection AVC onlyHD AVC Only Conferences AVC Only ConferencesGraphics Hi Resolution Graphics Live Video Content Settings Flag Name Range DefaultParticipant High Profile is not supported Cascade and SVC OptimizedSummarizes the interaction of these parameters Live Video HD720/30 512 768 ExamplesIf the Content Settings selection is Hi Resolution Graphics Selecting a Customized Content Rate in AVC ConferencesTo Select the Customized Content Rate Default resolution for all Content Rates is HD720p5 Modifying the Threshold Line Rate for HD Resolution ContentTo modify the HD Resolution Content threshold line rate 8H.264 Cascade Optimized Cascade ResolutionsGuidelines for Sending Content to Legacy Endpoints Sending Content to Legacy Endpoints AVC OnlyHD720p30 with MPMx HD720p5/6 with MPM+ Content Display on Legacy EndpointsInteroperability with Polycom CMA and DMA Enabling the Send Content to Legacy Endpoints Option9LEGACYEPCONTENTDEFAULTLAYOUT Flag Values To modify system flagsLayout Flag Value Click OK Flag is updated in the Mcmsparameters list Exclusive Content ModeAVC Conference Profile Advanced SVC Conference Profile Stopping a Content Session Content Broadcast ControlTo end the current Content session Giving and Cancelling Token Ownership Select Change To Content Token Owner in the drop-down menuTo give token ownership Content Display Flags Managing Noisy Content ConnectionsForcing Other Content Capabilities Video PreviewVideo Preview Guidelines Workstation Requirements Testing your WorkstationDirectX Diagnostic Tool dialog box opens Click Yes to run the diagnosticsTo preview the participant video Previewing the Participant VideoGathering Phase Content Gathering Slide Gathering Phase GuidelinesEnabling the Gathering Phase Display Gathering Phase DurationDisplayed Language Access Number 1 Display NameAuto Scan and Customized Polling in Video Layout To enable Auto ScanEnabling Auto Scan and Customized Polling Auto ScanOpen the Customized Polling tab Customized PollingAudio Algorithm Support Dialog box buttons are summarized in TableButton Description Mono SIP EncryptionWith MPMx Cards only IP H.323, SIP calls only CP and VSW conferencesStereo Audio algorithms supported for Isdn 13Supported Audio Algorithm vs BitrateAudio Algorithm Minimum Bitrate kbps Monitoring Participant Audio Properties To view the participant’s properties during a conferenceClick the Channel Status Advanced tab Media Encryption Guidelines Media Encryption AVC OnlyAllownonencryptpartyinencryptconf Yes Direct Connection to the ConferenceEncrypt Auto Connection to the Entry QueueWhen PossibleEncrypt When Encrypt when possible Profile SettingRecording Link Encryption Recording Link Connection Status according to flagTo modify the Encryption flags Encryption Flag SettingsVersion 7.6.1 and later Set the Allownonencryptpartyinencryptconf flag to YES or noTo enable encryption at the conference level Enabling Encryption in the ProfileEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Lost Packet Recovery Packet Loss Compensation LPR and DBAPacket Loss Enabling Lost Packet Recovery Monitoring Lost Packet RecoveryNetwork Quality Indication AVC Only SVC Conferencing Mode AVC Video switched conferences Network Quality IndicatorsNetwork Quality Indication Threshold ValuesCustomizing Network Quality Indicator Display Cellindlocation Telepresence Mode AVC OnlyBottomleft TopleftSystem Level RMX Telepresence Mode GuidelinesConference Level Room Participant/Endpoint LevelHorizontal Striping Video Fade is enabled for all Telepresence conferencesCropping Video Fade in Telepresence conferencesRPX and TPX Video Layouts Gathering Phase with ITP Room SystemsAspect ratio for standard endpoints Skins and FramesNumber Layouts Endpoints 10+ RPX View Enabling Telepresence ModeClick the Video Settings tab Select the required video layout Multiple Cascade LinksEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch Current speaker is the HDX endpoint connected to RMX a 4RMX Telepresence Layout Mode Continuous PresenceLink Participant in the Dial Out RMX Creating a Link ParticipantCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Disconnection Causes Participant Link in the Dial In RMXPolycom RMX Polycom RMX 1500-3, etc Client / RMX Manager main screenPolycom, Inc Monitoring Ongoing Conferences Monitoring Telepresence ModeMonitoring Multiple Cascade Links Monitoring Participant PropertiesNone Polycom, Inc Lecture Mode AVC Only Enabling Lecture ModeSelecting the Conference Lecturer Automatic selection of the lecturer Selecting a defined participantEnabling the Automatic Switching Lecture Mode MonitoringTo control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to LecturerMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Auto Terminate is disabled in Permanent Conferences Permanent ConferenceEnabling a Permanent Conference Closed Captions AVC Only MPM, MPM+ and MPMx Card Configuration ModesClosed Captions Guidelines Enabling Closed CaptionsNew Flag field enter Enableclosedcaption Video Layout in Cascading conferences Cascading ConferencesFlags controlling Cascade Layouts Setting the FORCE1X1LAYOUTONCASCADEDLINKConference a Conference B Without Cascade During CascadingPlay Tone Upon Cascading Link Connection Dtmf ForwardingBasic Cascading Basic Cascading using IP Cascaded LinkDialing Directly to a Conference Basic Cascading using Isdn Cascaded LinkDialing to an Entry Queue Automatic Identification of the Cascading LinkMCU to MCU Gateway to MCUDialing string format Gateway to Gateway Calls via Isdn Cascading LinkMCU to MCU Calls via Isdn Cascading Link Gateway to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links 1Recommended Conference Profile Options Setting Conference Profile DefinitionLine Rate Motion Sharpness Encryption MCU Interoperability Table 2MCU Interoperability TableScenario Versions Codian Suppression of Dtmf Forwarding System Flag SettingsMaster-Slave Cascading Star Cascading TopologyLine Rate Endpoint Mode Level To define the dial-out cascade participant linkTopology MCU Type New Participant Dial-out Cascade Link Password in the dial string, set If the conference has a password and you want to includeFor example After the Conference IDPolycom, Inc 1New Participant Dial-out Cascade Link To define a Dial-in Participant as the cascade linkIf a gatekeeper is used This field is left empty Host of the MCU running the other conference7Cascaded Conferences Star Topology Cascading via Entry QueueCreating a cascade-enabled Dial-out link Creating the Cascade-enabled Entry QueueTo Define a Cascade-Enabled Entry Queue Enabling CascadingTo define the Dial-out Cascaded Link Creating the Dial-out Cascaded LinkFor Example 78485#24006#1234 To enable cascaded links to connect without a password Enabling Cascaded Conferences without PasswordMonitoring Star Cascaded Conferences Conference a Linked ConferenceConference B Destination Conference MIH Cascading allows Cascading Conferences H.239-enabled MIH TopologyCascading Topologies MIH Cascading Levels9MIH Cascade Levels MIH Cascading Guidelines in CP LicensingVideo Session Mode, Line Rate and Video Settings 2MIH Cascading Video Session Mode and Line Rate Video Layout in Cascading CP ConferencesTopology MCU Type Video Session Type Line Rate Flags controlling Cascade Layouts MGC to RMX Cascading Dialing RMX Level MGC Level Direction 3Set up Procedures according to the Dialing DirectionMGC to RMX RMX to MGC4Set up Procedures according to the Dialing Direction To modify the flagsDialing MGC Level RMX 1500/2000/4000 Direction FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default H263ANNEXT=YES defaultClick OK Reset the MCU to apply the changes Click OK If you changed the flags, reset the MCUMethod II Defining the Cascading Entry Queue in the MGC For Example For Example 1002##12001##1234Topology Video Session Mode Conference Line Rate For more details, see RMX to RMX Cascading5Recommended Conference Line Rates for Cascaded Conferences EQ ID Optional Meeting Room Name Default Line Rate 1Default Meeting Rooms ListMeeting Rooms MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003Meeting Rooms are listed in the Meeting Room list pane Meeting Rooms ListTo list Meeting Rooms Meeting Rooms List is displayedSIP server may be down, or any other reason the affects Connection between the RMX or the SIP Server to the networkWas selected Meeting Room Toolbar & Right-click Menu Creating a New Meeting RoomTo create a new meeting room Meeting Room Toolbar and Right-click MenusEntry Queues Entry Queues, Ad Hoc Conferences and SIP FactoriesDefault Entry Queue properties 1Default Entry Queue PropertiesParameter Value Defining a New Entry Queue To define a new Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Click OK New Entry Queue is added to the Entry Queues list Listing Entry Queues Setting a Transit Entry QueueModifying the EQ Properties Transit Entry QueueIVR Provider Entry Queue Shared Number Dialing To cancel the Transit Entry Queue settingCall Flow To designate an Entry Queue as Transit Entry QueueEntry Queue IVR Service RMX ConfigurationCreating SIP Factories SIP FactoriesTo create a new SIP Factory RMX Management Rarely Used pane, click SIP FactoriesNew Factory Properties Click OK New SIP Factory is added to the listMixture of character sets Unicode AsciiMonitoring Registration Status Ad Hoc Conferencing Gateway to Polycom Distributed Media Application DMAFailed Registration with the SIP Server failed Address Book Viewing the Address Book To expand the group to view the group members Participants List Pane InformationTo collapse a group Double-click the group name or click the Collapse buttonDisplaying and Hiding the Address Book Adding Participants from the Address Book to Conferences Adding a Group from the Address Book to ConferencesTo add a group to a new conference or an ongoing conference Managing Groups in the Address Book Participant GroupsTo manage the groups in the Address Book Action DescriptionAdding a Participant to the Address Book Managing the Address BookAdding a new participant to the Address Book Directly To add a new participant to the Address BookNew Participant General dialog box opens To the conference H.323, SIP or ISDN/PSTN 3New Participant General PropertiesSIP Only ISDN/PSTN OnlyOnly While the endpoint is connected IP onlyDefine the following Advanced parameters AGC To add a participant from the conference to the Address BookModifying Participants in the Address Book When required, you can modify the participant’s propertiesParticipant Properties window opens Click the Add to Address Book buttonTo delete participants from the Address Book Deleting Participants from the Address BookTo copy or move a participant to another group Copying or Moving a Participant5Copy/Cut Functions Function DescriptionSearching the Address Book 6Paste functionsNew Adds Copy to the end of the participant name Filtering Address Book Data Using a Predefined Pattern Filtering the Address BookTo filter the data in an address book group Custom Filtering dialog box opens Filtering Address Book Data Using a Custom PatternTo clear the filter and display all entries Clearing the FilterObtaining the Display Name from the Address Book Exporting an Address Book Importing and Exporting Address BooksImporting an Address Book To Export an Address BookUpgrading and Downgrading Considerations Integrating the Polycom CMA Address Book withCMA Address Book Integration Guidelines System Flags Mcmsparametersuser dialog box opens RMX Side On the RMX menu, click Setup System ConfigurationExternalconte NtdirectoryNtip NtpasswordHttp//IP address of the CMA server NtuserPolycom, Inc Reservations SystemResources Reservations Toolbar Buttons Using the Reservation CalendarTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar buttonWeek View Reservations ViewsDay View Single day is displayedList View Today ViewTo change between Week and Day views Changing the Calendar ViewTo view Today the current date To change to List ViewTo return to Calendar View Scheduling Conferences Using the Reservation Calendar Creating a New ReservationMethod III To interactively define the duration To create a new reservation Open the Reservation Calendar2New Reservation Reserved Resources Click the Schedule tab Monthly 3New Reservation Schedule TabFirst, second,...,last Sun-Sat of x months Repeats Day 1-31 of every 1-12 months Repeats a conferenceClick the Participants tab Managing Reservations Using the Week and Day views of the Reservations CalendarViewing and Modifying Reservations If 3 recurrences of the reservation are createdTo change the Reservation’s Start time To move the Reservation to another time slotTo change the Reservation’s End time Reservation Properties General dialog box opensAdjusting the Start Times of all Reservations Click the Adjust Reservations Time buttonAdjust Reservations Time dialog box opens To delete a single reservation Deleting ReservationsTo delete all recurrences of a reservation Click the Delete Reservation button. orTo search for reservations Searching for Reservations using Quick SearchTo clear the search and display all reservations Click SearchOperator Assistance & Participant Move Operator Conferences10-1 Operator Conference Guidelines New Conference IVR Service Welcome dialog box opens Enter the Conference IVR Service NameClick the Conference Password tab Defining the Components Enabling Operator AssistanceClick the Roll Call/Notifications tab Click the Video Services tabNew Entry Queue IVR Service Welcome dialog box opens Define the Entry Queue Service NameNew Entry Queue IVR Service Conference ID dialog box opens Click the Operator Assistance tabNew Entry Queue IVR Service Video Services dialog box opens Defining a Conference Profile for an Operator ConferenceRMX Management pane, click Conference Profiles 10-7 1New Profile General ParametersLPR and DBA on 2New Profile Advanced ParametersConfiguration Mode By the RMX User10-9 3New Profile Video Quality Parameters Resolutions in AVC-based CP Conferencing onDefining an Ongoing Operator Conference To start a conference from the Conference pane10-11 4New Conference General Options Comma, colon and semicolon characters cannot be used Routing Name10-13 New Conference Participants dialog box opens Saving an Operator Conference to a TemplateTo save an ongoing Operator conference as a template To their destination conferenceClick the Save Conference to Template button. or Starting an Operator Conference from a TemplateRight-click and select Save Conference to Template 10-15Requesting Help Click the Start Conference from Template button. orRight-click and select Start Conference from Template 5Participants List Status Column Icons and Indications Participant Alerts ListIcon Status Indication Description 10-17Using Audible Alarms Audible AlarmsMoving Participants Between Conferences Move GuidelinesYes Moving ParticipantsYES 10-19Moving a Participant Interactively Conference Templates Conference Template11-1 Clicking the tab opens the Conference Templates list Using Conference TemplatesCreating a new Conference Template from Scratch Creating a New Conference TemplateTo create a new Conference Template Click the New Conference Template buttonNew Conference Template General dialog box opens New Template Participants dialog box opens New Participant General tab opens11-5 New Participant Advanced tab opens Modify the fields of the General tab Click the Advanced tab11-7 Optional. Click the Information tab11-8 Polycom, Inc Starting an Ongoing Conference From a Template To start an ongoing conference from a Template11-9 Conference is started Right-click and select Schedule Reservation from Template To schedule a Reservation from a Conference TemplateReservation Properties dialog box is displayed 11-1111-12 Polycom, Inc Exporting and Importing Conference Templates Deleting a Conference TemplateTo delete Conference Templates Right-click and select Delete Conference TemplateExporting Conference Templates Using the Export Conference Templates option, you canExporting All Conference Templates from an MCU Export selected Conference TemplatesConference Templates Export dialog box is displayed Exporting Selected Conference TemplatesTo export selected Conference Templates 11-1511-16 Polycom, Inc To import Conference Templates Importing Conference TemplatesConference Templates Import dialog box is displayed 11-17Conference Template already exists 12-1 Polycom Conferencing for Microsoft OutlookSetting up the Calendaring Solution Option 1 Using default Exchange Server settings 1Exchange Integration Configuration Option12-3 Reply to the meeting invitation Option 2 Using an alternate Primary Smtp MailboxOption 3 Using modified Exchange Server settings 2Exchange Integration Configuration Option12-5 RMX must be configured as a Static Route Calendaring GuidelinesRMX must have its MCU prefix registered in the gatekeeper 12-7 Creating a Conference Creating and Connecting to a ConferenceAccess Number section Connecting to a Conference4Microsoft Outlook Field Usage Gathering SlidePolycom Solution Support RMX Standalone DeploymentRMX and Polycom DMA System Deployment 13-1 Conference and Participant MonitoringMonitoring AVC-based Video Switching Conferences General MonitoringMonitoring is done in the same way as for CP conferences Viewing the Properties of an Ongoing AVC-based Conference Conference Level MonitoringTo view the parameters of an ongoing AVC conference 13-3Following information is displayed in the General tab 1Conference Properties GeneralVideo and audio streams HD 720P MPMMPM+ 13-5Conference Properties Advanced dialog box opens Following information is displayed in the Advanced tab2Conference Properties Advanced Parameters Conference Properties Gathering Settings dialog box opens Click the Gathering Settings tabHow often a FW NAT Keep Alive message is sent. For more 13-7Following information is displayed 3Profile Gathering SettingsConference Properties Video Quality dialog box opens Field/Options DescriptionBased CP Conferencing on 4Conference Properties Video Quality Parameters13-9 263 Cascade Optimized and SVC Optimized264 HD Click the Video Settings tab to list the video parameters 5Conference Properties Video Settings Parameters13-11 6Customized Polling Buttons 13-13 To view the parameters of an ongoing SVC conference Viewing the Properties of an Ongoing SVC-based Conference13-15 7Conference Properties Advanced Parameters 8Conference Properties Video Quality Parameters Cascade Resolution Resolution is fixed in SVC conferencesField/Option Description People Video Definition Optimized13-18 Polycom, Inc Request to Speak Request to Speak is13-19 Duration of the icon display cannot be modified Displaying Participants Properties Participant Level MonitoringTo display the participant Properties Participant Properties Media Sources dialog box opensIP Participant Properties 10Participant Properties Media Sources ParametersGeneral dialog box MCU Participant Status13-23 13-24 Polycom, Inc AVC-basedSIP Participant AVC-based and SVC-based 12Participant Properties H.245/SDP Parameters13-25 Columns Channels13-27 SIP Bfcp TCP 14Participant Properties Channel Status Advanced ParametersParticipant Properties Advanced Channel Information on On page E-1E-1 13-2915Participant Properties Gatekeeper Status Parameters 13-31 16Participant Properties Gatekeeper Status ParametersMonitoring SIP Bfcp Content Channel Status tab Channel Status -Advanced tabFor more information see Participant Level Monitoring on To view the participant properties during a conference Monitoring ISDN/PSTN ParticipantsMCU 18ISDN/PSTN Participant Properties Media SourcesUser Channels have been muted/suspended by the RMX User13-35 19 Participant Properties H.221 Parameters20ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties 14-1 Recording ConferencesDefault Configuring the RMX to Enable RecordingCreating Multiple Virtual Recording Rooms on the RSS Defining the Recording LinkRSSIPAddress##VRR number SIPIs 5555, enter 173.26.120.2##5555 14-3Enabling the Recording Features in a Conference IVR Service Conference IVR Service Properties dialog box is displayedClick OK Recording Link is added to the RMX unit To enable recording for a conference Enabling the Recording in the Conference ProfileProfile Properties dialog box, click the Recording tab Recording is enabled in the Conference Profile Configuration3Conference Profile Recording Parameters Recording Link Encryption Recording Link Encryption Flag SettingRecording Link Encryption Guidelines 14-7Recording Link Settings Managing the Recording ProcessRecording in the Conference Profile on Recording Link Layout Recording Link Default Layout Settings Auto Layout ModeNot applicable 14-9Name Description To manage the recording process using the right-click menuConference Recording with Codian IP VCR Using Dtmf Codes to Manage the Recording Process2Conferences List Recording Tool bar buttons Button DescriptionMonitoring the recording participant Users, Connections and Notes UsersUser Types Auditor ChairpersonMachine Account An Auditor can only view Auditor Files and audit the systemMonitoring Listing UsersActive Directory To view the users currently defined in the systemAdding a New User Administrators can add new users to the systemDeleting a User Changing a User’s PasswordOptional. To associate a user with a machine 15-5To disable a user Click OK User’s password is changedTo enable a user Disabling a UserRenaming a User To rename a user15-7 User and Connection Management in Ultra Secure Mode ConnectionsViewing the Connections List User Types Managing the System UsersDisabling/Enabling Users Renaming UsersImplementing Strong Passwords Managing the User Login ProcessPassword Character Composition Password LengthDefining Password Aging Implementing Password Re-Use / History RulesPasswordexpirationdays System Flag Range 1 DefaultForcing Password Change Defining Password Change FrequencyTemporary User Lockout User LockoutControlling User Sessions User Login RecordManagement Sessions per System 15-13Connection Timeout Using NotesSession Timeout Sessions per UserTo open or edit a note To delete a note15-15 15-16 Polycom, Inc IP Network Services Network ServicesTwo IP Services are defined for the RMX Management Network Default IP Service Conferencing ServiceManagement Network Primary Default IP Service Conferencing ServiceTo view or modify the Management Network Service Modifying the Management Network16-3 Modify the following fields 1Default Management Network Service IPIPv6 address of the RMX Shelf Management Hardware Monitoring purposesRealPresence Collaboration Server Web Client to 16-5Click the Routers tab Modify the following fields 2Default Management Network Service Routers16-7 DNS Click the DNS tab Modify the following fields4Management Network Properties LAN Ports Parameters Manually for LAN 2 Port only16-9 5Management Network Properties Security Parameters Click the Security tab Modify the following fieldsFast Configuration Wizard Modifying the Default IP Network ServiceTo view or modify the Default IP Service 16-11RMX1500 MPMx 16-13 Optional. Click the DNS tabClick the Gatekeeper tab Modify the following fields 7Default IP Service Conferencing Gatekeeper Parameters16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video Enable 9Default IP Service Conferencing QoS ParametersField 16-17TOS Click the SIP Servers tab Modify the following fields 10Default IP Network Service SIP ServersFollowing protocols are supported TLS 1.0, SSL 2.0 and SSL 16-19Send Certificate Field Description Create Certificate16-21 11Default IP Network Service Security SIP DigestOptional. Click the V35 Gateway tab 12Default IP Network Service SIP Advanced16-23 13Network Service V35 tabTo modify the automatic LAN port configuration Ethernet SettingsOn the RMX menu, click Setup Ethernet Settings Port Type Label on MCU 1500 400016-25 Ethernet Settings dialog box opensModify the following field RealPresence Collaboration Server RMX 4000 Do notRealPresence Collaboration Server RMX 1500 Do not 16IP Network Services Properties RMX CS IP To monitor signaling statusIP Network Monitoring 16-27Not Registered The registration of the Signaling Host with 17IP Network Services Properties H.323Click the H.323 tab H.323 tab displays the following fields IPv6 Scope IP Address Global Global Unicast IP address16-29 18IP Network Services Properties SIP Servers19IP Network Services Properties ICE Servers 16-31 LAN Redundancy Default Management Network ServiceIPv6 Guidelines RMX Internal AddressesMedia Redundancy Configuration RequirementsRealPresence Collaboration Server RMX 16-33System Flag / Value RMX Multipleservices = no Lanredundancy Signaling and Management RedundancyFlag / Value Port Usage LAN 2 / MNG B RMX 16-35Hardware Monitor Indications Network Traffic ControlFlag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX Status DescriptionThree Network Traffic Control Flags are added Should a SIP Proxy failure occur in one of the DMA servers16-37 RealPresence Collaboration Server RMX Network Port Usage RTP SIP-TLSRtcp SIP -TLSISDN/PSTN Network Services Supported Capabilities and Conferencing FeaturesNon Supported Capabilities and Conferencing Features Adding/Modifying ISDN/PSTN Network Services Obtaining ISDN/PSTN required information16-41 Click Next Default Unknown Default Num Type Select the Default Num Type from the listWhether this number is national or international Call, select Unknown25PRI Settings Click Next Span Definition dialog box is displayed26Span Definition 16-45 27Phones SettingsClick Save & Continue To Modify an ISDN/PSTN Network Service Modifying an ISDN/PSTN Network ServiceClick Save & Close Span DefinitionNetwork Security 28Default Management Network Service LAN PortsSpans AttachedMultiple Network Services RealPresence Collaboration Server RMX16-49 16-50 Polycom, Inc 16-51 29Maximum Number of Network Services per RMX SystemFixed and Flexible Resource Allocation Mode First Time Installation and ConfigurationResource Allocation and Capacity PreparationsHardware Installation and Setup Upgrading to Multiple ServicesFirst Entry Power-up and Configuration 16-53Parameter Local Network Settings RealPresence CollaborationServer RMX RealPresence Collaboration Server RMX 4000 only Connecting the cables to the RTM IP RealPresence Collaboration Server RMX Hardware Installation31LAN Connections to the RTM IP RTM IP Port DescriptionSignaling and Media additional second Network Service Connecting the cables to the RTM LANSignaling and Media existing first Network Service 32LAN Connections to the RTM LANSignaling and Media first Network Service optional Signaling and Media second Network Service optional33LAN Connections to the RTM IP 34LAN Connections to the RTM LANMNG MNG B RMX ConfigurationIP Network Service Definition System Flags and License SettingsTo add new/additional Network Services 16-5936IP Network Service IP Parameters New IP Service Networking IP dialog box opensCollaboration RealPresenceServer RMX RealPresence Collaboration Server RMX 2000 If one card wasFollowing flags can be defined per service 16-63 IP address field is enabled only if Specify is selected 37Default Management Network Service DNSOne Network Service can include the DNS definition Optional. Click the Ports tabSetting a Network Service as Default 38Default IP Network Service SIP Advanced16-65 Signaling Host IP Address and MCU Prefix in GK Indications Ethernet SettingsVideo/Voice Port Configuration and Resolution Configuration Ethernet Settings on16-67 Conference ProfileGateway Profiles Hardware MonitorConferencing Signaling MonitorDefining Dial Out Participants 16-69Reserving Video Resources for a Conference Monitoring ConferencesGeneral dialog box Resource Report Port Gauge Indications16-71 NAT Network Address Translation Traversal Remote Connection Using the InternetDeployment Architectures Session Border Controller SBCBusiness to Business Connections System Configuration in SBC environments To enable and modify FW NAT Keep AliveFW Firewall NAT Keep Alive IVR Services List IVR ServicesTo view the IVR Services list 17-1IVR Services Toolbar 1IVR Toolbar buttonsButton Button Name Descriptions Adding Languages To add a language17-3 To upload messages to the MCU Uploading a Message File to the RMX2IVR Message Types by Message Category 2lists the Message Types for each categoryMessage Message Type Category 17-5Defining a New Conference IVR Service Defining a New Conference IVR ServiceDefining the IVR Service for Gateway Calls on To define a new Conference IVR Service17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc 6Conference IVR Service Properties General Voice Messages Message Type Description17-11 Complete the procedure Number of redials. This call is then disconnectedDisconnect on Wrong 17-13 Click the Roll Call tabIf Enable Roll Call option is selected 7Conference IVR Service Properties Roll Call MessagesRoll Call Message Description 17-15 If Enable Tone Notifications option is selectedSlide Resolution Format Input Slides Generated Slides 8IVR Slide Input / Output FormatsHigh HD1080p HD720p Low 4CIF Video Services Description4SIF CIF17-18 Polycom, Inc 10New Conference IVR Service Properties Dtmf Codes Operation Dtmf String Permission17-19 17-20 Polycom, Inc Defining a New Entry Queue IVR Service Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service 17-21New Entry Queue IVR Service Global dialog box opens 11Entry Queue IVR Service Properties Global ParametersFill in the following parameters Select the voice messages 12Entry Queue IVR Service Properties Conference IDAssign an audio file to each message type, as follows 17-23New Entry Queue IVR Service General dialog box opens 17-25 Operator Assistance dialog box opensTo select the default Conference IVR Service Then click the Set Default Conference IVR Service buttonTo select the Default Entry Queue IVR Service Replacing the Music File To modify the properties of an IVR ServiceAdding a Music File Music file guidelinesInstall Music File window opens Creating Audio Prompts and Video SlidesRecording an Audio Message To define the format settings for audio messages Attributes list, select 16.000 kHz, 16Bit, Mono17-29 To record a new audio message 17-31 To create a welcome video slide Creating a Welcome Video SlideError Handling Inviting Participants using DtmfInvite Call Flow Entering Additional Dtmf CodesEnabling the Invite Participants using Dtmf Option General Video Services Dtmf CodesTo enable the Invite Participant using Dtmf on the RMX Conference IVR Services General tab is displayed IVR Services Video Services tab is displayed17-35 IVR Services Dtmf Codes tab is displayed To disable the Invite Participant option Default IVR Prompts and MessagesDisabling the Invite Participant Option Message Type Message Text File Name17-38 Polycom, Inc 17-39 NIDTo control the volume of IVR music, messages and Roll Call Volume Control of IVR Messages, Music and Roll CallIvrmusicvolume IvrmessagevolumeCDR File Call Detail Record CDR UtilityCDR File Formats 18-1Following is an example of a formatted CDR file Following is a sample of an unformatted CDR fileMulti-Part CDR Files CDR File ContentsViewing the Conference Records Viewing, Retrieving and Archiving Conference InformationMulti-part CDR File display Retrieving and Archiving Conference CDR Records Refreshing the CDR ListTo refresh the CDR list To retrieve and archive CDR recordsGateway Calls Gateway Functionality19-1 Call Flows IP ParticipantsDirect Dialing Dialing from H.323 Endpoints Dialing string19-3 Optional Dialing from SIP Endpoints19-5 Gateway IVRDirect IP Dialing Dial-out CallsGkmandatoryforcallsout System Flag Dial-in Calls Flag Value Gatekeeper Results Available19-7 Enabling or Disabling Direct IP Dialing Isdn ParticipantsPstn Dial-in Using GK Prefix Dialing from ISDN/PSTN Endpoints19-9 Calling an IP Endpoint via Gateway Interoperability with CMARedial on Wrong Number Gateway Redial or Redialing Gateway CallsWrong Destination Number 323Disconnect on Busy Disconnect on No AnswerWrong Destination Number Time-out Disconnect on Wrong Number Configuring the Gateway Components on the RMXNew IVR Messages There are 4 new IVR MessagesTo define a new Conference IVR Service for gateway calls Defining the IVR Service for Gateway Calls19-15 19-16 Polycom, Inc Defining the Conference Profile for Gateway Calls To define a Conference Profile for Gateway Sessions19-17 Defining the Gateway Profile To define a new Gateway ProfileRMX Management Rarely Used pane, click Gateway Profiles 19-19 Service for dialing out to the target number Enabling Pstn dial-in using GK prefix System ConfigurationDisplaying the Connection Information Click OK New Gateway Profile is added to the listAdministrator’s Guide, Conference Level Monitoring on Monitoring Ongoing Gateway SessionsConnection Indications Connected Participant Parameters Gateway Session ParametersGateway Session Name Conference IDDefine the Meeting Room with the following To set up the Meeting Room for direct dialing19-25 Dialing to Polycom DMACalling the DMA via Gateway IVR Manual Dial String Entry Automatic Dial String Generation19-27 Enabling Pstn dial-in using GK prefix Pstn Dial-in Using GK PrefixDeploying a Polycom RMX Serial Gateway S4GW Standalone RMXRMX with DMA 19-30 Polycom, Inc To access the RMX Manager directly Accessing the RMX Manager DirectlyRMX Manager Application 20-1Click the Install RMX Manager link Installing the RMX ManagerUpgrade Notes New RealPresence Collaboration Server RMX Installation Note20-3 To use the browser Starting the RMX Manager ApplicationTo use the Windows Start menu Click Start Programs Click All Programs Polycom RMX ManagerConnecting to the MCU To connect the RMX Manager to an MCU20-5 20-6 Polycom, Inc MCUs Pane RMX Manager Main ScreenMCUs pane includes a list of MCUs and a toolbar 20-71MCU Icons and Statuses RMX Management Conferences PaneMCUs Toolbar Monitoring conferencesStatus Bar List PaneSystem Alerts Participant AlertsAddress Book MCU State indicator displays the status of the selected MCUConference Templates Port Usage GaugesAdding MCUs to the MCUs List To add a RMX unitMCU IP 20-13 Starting a ConferenceStart a Reservation Starting a Conference from the Conferences PaneTo start a conference from the Reservation Calendar Starting a ReservationMCUs pane, select the MCU to run the conference 20-1520-16 Polycom, Inc Monitoring ConferencesGrouping the Participants by MCU On the RMX Menu, click View Group by MCU20-17 Participants pane display changes accordingly Start Monitoring/Stop MonitoringModifying the MCU Properties Disconnecting an MCUTo view and/or modify the MCU Properties To disconnect an MCURemoving an MCU from the MCUs Pane Changing the RMX Manager LanguageTo Remove an MCU from the list To Export the RMX Manager Configuration Import/Export RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens 20-21Import RMX Manager Configuration dialog box opens To Import the RMX Manager ConfigurationTo install the RMX Manager Installing RMX Manager for Secure Communication ModeSet the RMX to Non Secure Communication Mode RMX Management pane, click IP Network ServicesSecurity tab is displayed Clear the Secured Communication check boxEnter the Local Domain Name Set the RMX to Secure Communication Mode Create a Certificate Request20-25 Management Network Properties dialog box is displayed Click on the Security tab. The Security tab is displayedSelect the Secured Communication check box 20-27 Using an Internal Certificate AuthorityCertificate Export Wizard is displayed Select Base-64 encoded X.509 .CERClick the Next button 20-29 20-30 Polycom, Inc 21-1 System and Participant AlertsSystem Alerts 1Active Alarms Pane ColumnsTo view the System Alerts list An identifying number assigned to the system alertTo view the Participants Alerts list Participant AlertsClick the red blinking Participants Alerts indication bar 21-3Altering the clock RMX TimeParticipant Alerts pane opens To Alter the MCU Time21-5 Resource Management Resource CapacityMaximum Possible Resources Resource Type RMX MPMx 21-7 Resource Capacity ModesResource Usage Resolution/fps Video Resources UsedSVC Conferencing AVC Conferencing Continuous PresenceAVC Conferencing Video Switching AVC Conferencing Voice21-9 Video/Voice Port Configuration Flexible Resource Capacity ModeFixed Resource Capacity Configuring the Video/Voice Resources in MPM+ and MPMx Mode Configuring the Video/Voice Resources in MPM ModeThere are two Resource Capacity modes in MPM+ and MPMx Mode Flexible Resource Capacity Fixed Resource CapacityTo allocate resources in Fixed Resource Capacity mode To allocate Audio Only ports in MPM+ and MPMx modeRMX menu, click Setup Video/Voice Port Configuration Flexible Resource Capacity21-13 Video/Voice Port Configuration dialog box opens21-14 Polycom, Inc To cancel the forcing of CIF resource Forcing Video Resource Allocation to CIF ResolutionTo force CIF resource 21-15Displaying the Resource Report Main toolbar, click Administration Resource Report6Resource Report Fields Parameters Column Description21-17 Resource Report Display in Flexible Resource Capacity ModePort Gauges 21-19 Resource Report is displayed as follows7ISDN E1/T1 Connection Capacity vs. Bit rate RMX Resource Management by CMA and DMAPort Usage Threshold Setting the Port Usage ThresholdTo Set the Port Usage Threshold 21-21SIP Dial-in Busy Notification Port Gauges in Flexible/Fixed Capacity Modes Port Usage GaugesHigh Port Usage threshold Audio Ports GaugeFixed Capacity Mode Flexible Capacity ModeSystem Information Video Ports Gauge21-25 ISDN/PSTNCards in the system are disabled Cards in the system are disabled. It is the mode usedMedia cards MPM Only MPM cards are supported. MPM+ and MPMxMIBs Management Information Base Snmp Simple Network Management ProtocolTraps Private MIBsMIB H.341 H.323 Alarm-MIBStandard MIBs Interfaces Mib-2Name Type Description Unified MIBPalntsc NTSC/PAL 21-2921-30 Polycom, Inc An Example of a ColdStart Trap An Example of an Authentication Failure TrapRMX Web Client menu bar, click Setup Snmp To enable Snmp optionDefining the Snmp Parameters in the RMX Status TrapContact person for this 1RMX-SNMP Properties Agent OptionsWith the MCU 21-33RMX-SNMP Properties Traps dialog box opens Click the Traps tab21-35 AESRMX-SNMP Properties Security dialog box opens Default MD5 Default EmptyDefault DES 21-37Hot Backup Accepted Host IP Address dialog box opensRMX Snmp Properties Security dialog box, click OK 21-39 Enabling Hot Backup Using Hot Backup TriggersTo enable Hot Backup 21-41 Configuring the Hot Backup TriggersSelect the appropriate Hot Backup Triggers check boxes Modifications to the Master MCU Requiring System ResetTo modify the Master MCU configuration Reset the Master MCUAudible Alarm Permissions Using Audible AlarmsWhen selected all audible alarms are immediately stopped Stop Repeating Message7Audible Alarm User Customization Options Configuring the Audible AlarmsUser Customization Option Description21-45 Replacing the Audible Alarm FileCustomizing the Multilingual Setting Multilingual SettingTo customize the Multilingual Setting Banner Display and CustomizationSample 1 Banner Non-Modifiable Banner TextNon-Modifiable Banners SampleSample 2 Banner Sample 3 BannerSample 4 Banner 8Banner Configuration Banners Configuration dialog box opensCustomizing Banners Customize the banners by modifying the following fieldsBanner Display Login Screen BannerSoftware Management Backup and Restore GuidelinesMain Screen Banner 21-51Backup Configuration dialog box opens Using Software ManagementBrowse to the Install Path and then click Install Click the Browse buttonPing RMX Using PingTo Ping a network entity from the RMX OK, orNotification Settings To configure the notifications10Notification Settings Parameters 21-55 Logger Diagnostic FilesFollowing tasks can be performed 11Diagnostic File Button OptionsFile name structure File name formatInformation Collector Standard Security ModeViewing the Logger Files Apache logsUsing the Information Collector Ultra Secure ModeUnpermitted access includes Network Intrusion Detection System NidsTo create the compressed file Creating the Information Collector Compressed FileClick the Collect Information button 21-59Saving the Compressed File AuditorViewing the Compressed File To view the compressed fileAuditor Files To access Auditor FilesAuditor Event History File Storage Retrieving Auditor FilesTo retrieve files for storage on a workstation Auditor File ViewerTo open the file in the Auditor File Viewer Double-click the file21-63 Following fields are displayed for each eventTo open an auditor event file stored on the workstation Lists Alerts and Faults that are recorded by the Auditor Alerts and FaultsAudit Events EventTransactions Lists Transactions that are recorded by the AuditorTransaction 21-67 14TransactionsActiveX Bypass Installing ActiveXResetting the RMX To reset the RMX21-69 Restoring Factory Defaults Restore Factory DefaultsStandard Restore Comprehensive RestoreClick the Backup & Configuration option USB key21-71 Backup Configuration Dialog box opens 21-73 To Restore Factory Default Settings using the USB key21-74 Polycom, Inc System Configuration Flags Modifying System Flags22-1 Mcmsparameters tab, the following flags can be modified 22-3 Enableautoextensio EnableagcEnablecascadedlink Enablecyclicfilesy22-5 Hidesitenames CONTENTFORCEH263Internalscheduler Isdncountry Code22-7 IsdnresourcepolicyItpcropping Ivrrollcalluseton Esinsteadofvoice22-9 Legacyepcontentde LastloginattemptsFaultlayout Maxconfpasswordr22-11 Mintipcompatibilityl MultipleservicesInerate Msenvironment22-13 Passwordexpiration FaultlenNumericconfpassde Numericconfpassma22-15 Example 22-17 To add a flag Manually Adding and Deleting System Flags22-19 Burnbios BondinggroupdelayCacenable Bondingdialingmeth22-21 Possible values 22-23 Default noENABLEH239ANNEXT ENABLEH239Enableipredial Enablelyncrtcpint22-25 Externaldbport ExternaldbpassworFadeinfadeout FORCE1X1LAYOUTON22-27 Possible values YES / noRATEHD720P30SHARP ContentrateRATEHD720P60MOTION RATESD30SHARPNESS22-29 Default n 22-31 Default YESPortgaugealarm PasswordfailurelimiPartygatheringdura Tionseconds22-33 Esourcethreshold SendsipbusyuponrSendsrtpmki SendwiderestoipSetaudioclarity SendwiderestoisdSetaudioplc SetautobrightnessSipfastupdateinter SipenablefeccSetdtmfsourcediff Insec22-37 Profilewithisdn SupporthighTcburstsize Tclatencysize22-39 Manually Adding Flags to the Csmoduleparameters TabTo delete a flag Deleting a FlagCustomizing the Default Auto Layout Auto Layout ConfigurationDefault Auto Layout is controlled by 13 flags Default Value Possible Values22-42 Polycom, Inc Set to Number Flag Possible Participant’s View Legacyepcontentdefaultlayout Flag ValuesPredefined AUTOLAYOUT5 22-4322-44 Polycom, Inc Csenableepc Flag Automatic Password Generation Flags22-45 Default in non-secured mode means no minimum Enabling the Automatic Generation of PasswordsDefault in Ultra Secure Mode Conference password Default in Ultra Secure Mode, ChairpersonNumericconfpassdefaultl Numericchairpass Default22-47 Snmp Ultra Secure Mode FlagRange Default Network Security Login and Session Management22-49 Disableinactive User Range Default User ManagementStrong Passwords Chine Passwordexpirat Iondays Ionwarningdays PasswordhistorUltrasecuremode System Flag Descriptions Range Default Cyclic File SystemsFlag Description Network Security 22-51Flag Description Strong Passwords22-53 RMX Serial Gateway S4GW22-54 Polycom, Inc RMX Hardware Monitoring Viewing the Status of the Hardware Components23-1 Button Name Description HW Monitor Pane Tool bar23-3 Hardware Properties dialog box has the following structure3MCU Properties General Info To view the MCU Properties23-5 4MCU Properties Event Log5Card Properties General Info To view the Card PropertiesMezzanine a Mezzanine BBackplane Properties To View the Supporting Hardware Components Properties6Backplane Properties General Info 23-7FAN Properties General Settings7FANS Properties General Info Fans23-9 LAN 1, LAN 2, LAN 3 Properties8MCU Properties General Info Chassis File IDID assigned to the MCU’s chassis file 23-11 9MCU Properties Event Log10Card Properties General Info 23-13 11Backplane Properties- General InfoField Description General Settings 12FANS Properties General InfoFan number Fan numbering Speed rpm Present speed of a fan 23-15 LAN 0, LAN 1, LAN 2 Properties13MCU Properties General Info 0x20 Switch, 0x86 MFA, etc 14MCU Properties Event Log23-17 15Card Properties General Info Backplane+ Properties 16Backplane+ Properties- General Info23-19 Board Mac Address If applicable second Backplane Mac address17FANS Properties General Info Diagnostic Mode RMX 1500/2000/4000 Connecting to the Shelf Management Server23-21 To run Basic Mode Diagnostics on a Hardware Component Performing Basic Mode Diagnostics23-23 List pane tool bar, click the Basic Mode buttonAfter login the following screen appears 23-25 18Run Tests Parameters19Tests Selection Additional Test Parameters 1RMX 2000/4000 Diagnostics Tests & Monitoring TestsTo run Advanced Mode Diagnostics on a Hardware Component Performing Advanced Mode DiagnosticsList pane tool bar, click the Advanced Mode button Reset Confirmation dialog box, click Yes23-28 Polycom, Inc 23-29 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests20Tests Selection Additional Test Parameters 5RMX 2000/4000 MPMx D DSP DSP Sub Test selectionDiagnostics Monitoring MCU Monitor23-31 Cards Monitor 21Tests Monitoring MCU Monitor Parameters22Tests Monitoring Card Monitor Parameters Error Buffer 23Tests Monitoring Card Monitor Parameters23-33 Temperature Thresholds RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties Click Active AlarmsTo view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties To view the RMX Ctnl Properties23-36 Polycom, Inc 23-37 To view the MPM+ PropertiesTo view the MPMx Properties MPMx Card PropertiesDisconnection Causes Table A-1Call Disconnection CausesDisconnection Cause Description ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Number Summary Description Disconnection CauseNumber Summary Description Disconnection CauseEnquiry Status Enquiry SubscribedDisconnection Cause CUG or a CUG call was made to a non CUG member CUGMessage with Unrecognized That was not recognized Parameter DiscardedInterworking An interworking call has ended Unspecified Polycom, Inc Alarms and Faults AlarmsAlarm Code Alarm Description Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description CDR Fields Unformatted File Appendix CGMT. The reservation time of a reservation that was started Table C-1Conference Summary Record FieldsEvent Records Event Code Event Name Description Event Code Event Name Description SIP Private UpdateExtensions GatekeeperUser ADD User UpdateUser Delete PARTICIPANT, User Disconnect PARTICIPANT, UserBack to Attend PartyParty ContinueAdditional information about a User Update Participant User Update Participant Continue 1, on page C-22 2102User Update Participant Continue 1, on page C-22 2106 Contents of the participant information fieldsFields for Event 6001 Conference Start Continue Fields for Event 5001 Conference Start ContinueFields for Event 11001 Conference Start Continue 10, on page C-15Appendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown NTI FX NTI TIE TrunkATT Accunet Participant Name Name of the participant Channels, as follows Video parameters12 H.323 card failure Field Description Field Description Dialed by the MCU for each participant channel Identification as identified by the MCUISDN/PSTN Address overrides the gatekeeper SIP URITel URL Undefined Remote participantField Description Secondary Cause SIP Password Not supported This field remains emptyBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Up to 80 characters Table C-29Event fields for Event 33 Party Chair UpdateField Description Operator Attend Party to Conference Operator NameParty Name Name of the participant who was moved Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address VIP Info1 Info2 Info3 Info4Table C-40Disconnection Cause Values Value Call Disconnection CauseSIP bad name Value Call Disconnection Cause Following MGC Manager events are not supported by the MCU MGC Manager Events that are not Supported by the MCUAd Hoc Conferencing without Authentication Ad Hoc Conferencing and External Database AuthenticationAd Hoc Conferencing with External Database Authentication Starting a conference uses the following methodMCU Ad Hoc Conferencing with AuthenticationNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always MCU Conference Access Validation Chairperson Only Upon RequestAd Hoc Settings Entry Queue IVR Service with Conference ID Request EnabledProfiles Ad Hoc enabled Entry Queue Authentication SettingsMCU Configuration External Database Application SettingsTo set the System Configuration flags Click OK Reset the MCU for flag changes to take effectFlag Description and Value Set the External Server Authentication field to Set the External Server Authentication field to Numeric IDBilities exchange, the Faulty flag is displayed Lution is 4CIF, the Faulty flag is displayedParticipant Properties Advanced Channel Information Channel Index For Polycom Internal use onlyField Description From the beginning of the channels life span Polycom, Inc Environments are Secure Communication ModeCSR PFX / PEMClient Authentication Server Authentication Switching to Secure ModePurchasing a Certificate For example RootCA ↔ IntermediateCA ↔ SubCAClick Send Details To install the certificate Installing the CertificateWhen Secure Communications Mode is enabled Enabling Secure Communication ModeCreating/Modifying System Flags RmxmanagementAlternate Management Network Management Security Properties dialog box is displayedSelect the Secured Communication check box Securing an External Database Ultra Secure ModeUltrasecuremode System Flag Ultrasecuremode System FlagUnique Certificates for all Networked Entities PKI Public Key InfrastructureOffline Certificate Validation Peer CertificatesSelf Validation of Certificates Default Management Network Installing and Using Certificates on the MCUTo enable Request Peer Certificate Certificate Revocation ListDefault IP Network Service Managing Certificates in the Certification Repository Trusted Certificates Issued To Issued By Expiration Date StatusAdding Trusted Certificates To add a certificate to the repositoryPaste Certificate and Send Certificate Send Certificate FileOption. Paste Certificate and Send Certificate Polycom, Inc Personal Certificates Management and Signaling Certificates Network Service Issued To Issued By Expiration Date StatusCRL Certificate Revocation List Adding a CRL To add a CRL to the repositorySelect the Certificate File Format PEM or DER MS Active Directory Integration Removing a CRLTo remove a CRL Standard Security Mode Ultra Secure ModeDirectory and Database Options Internal MCU database and Active DirectoryEnabling Active Directory Integration Directory Services Configuration dialog box is displayed389 636Authentication Type Only Ntlm can be used Directory Services Role Mapping dialog box is displayedTable F-5Directory Services Role Mapping Click the Role Mapping tabPolycom, Inc Alternate Management Network Management Network PrimaryTo modify the workstation’s IP addresses Configuring the WorkstationPolycom, Inc To connect directly to the MCU Connecting to the Management NetworkFast Configuration Wizard starts To connect to the Alternate Management Network Connecting to the Alternate Management NetworkProcedure 1 Install the RMX Manager Connecting to the MCU via ModemProcedure 2 Configure the Modem Configure the modem as followsProcedure 3 Create a Dial-up Connection To create a dial-up connectionCreate a new connection Polycom, Inc Polycom, Inc Polycom, Inc To Connect using the RMX Manager To use the browser Procedure 4 Connect to the MCUTo use the Windows Start menu Click All ProgramsOverview Setting the MCU for Integration Into Microsoft EnvironmentConferencing Entities Presence Multiple NetworksTable H-1SIP TLS Encryption Key Support by System Component 1500 2000 4000 Table H-2RMX Media Cards vs Network Services including ICEConnecting to the MCU in ICE Environment Interactive Connectivity Establishment ICEICE Guidelines Table H-3Available dialing methods per Connection Type Dialing MethodsMatched URI Routing Numerical Dialing Registered User Name Local Branch office Remote FederationSetting the Matched URI Dialing Method Office Communications Server sideMCU side To set the MCU as trusted in OCS Open the OCS Management applicationExpand the Enterprise Pools list Pool Front End Properties dialog box opens Click the Host Authorization tabTo add MCU to the Routing Roles Setting the Static Route for MCU in the OCSExpand the Enterprise Pools list Load Front End Properties dialog box opens Configuring the MCU SystemSetting the Numerical Dialing for MCU Meeting Rooms Setting the Numerical Dialing MethodTo dial in directly to a conference or Entry Queue Conferencing entity routing name@domain nameConfigure Office Communicator Users for Enterprise Voice Optional. Removing the MCU from the Host Authorization ListTo set up the MCU/DMA as a Voice Gateway Configuring the MCU as a Routable GatewayRun the following command Establishing a Voice Route to the MCU Voice GatewayTo establish the voice route Click the Routes tab Polycom, Inc On the Configure User Settings dialog box, click Next Configuring Office Communicator Users for Enterprise VoicePolycom, Inc Click the Communications tab Select the Enable Enterprise Voice optionStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Delayed or Immediate Request window appears Name and Security Settings window appearsSelect Create a New Certificate and click Next Select the Mark cert as exportable check box Organization Information window appearsYour Server’s Subject Name window appears Choose a Certification Authority window appears Assign Certificate Task window appears Certificate Wizard Completed window appears MS R2 Select Assign certificate later and click Next MS R2Click Finish MS R2 Select Export a certificate to a *.pfx file and click NextExport Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt fileTo add the MCU user to the Active Directory Creating an Active Directory Account for the MCUNew User wizard, define the following parameters Table H-4Active Directory New User Parameters for the MCUName defined for the Office Communication Server Polycom, Inc Configure the MCU for ICE dialing Call Admission Control CAC Configuring the Polycom-Microsoft SolutionSIP Dialog Recovery Network Error RecoveryFEC Support Media Over TCPConfiguring the RMX 1500/2000/4000 for Microsoft Integration Security Certificate Default name is MCUManagement Network Properties DNS Parameters DNS Servers AddressesTo configure the MCU IP Network Service Configuring the MCU IP Network ServiceCSR Method PFX MethodDefault IP Service Networking IP dialog box opens SIP Server Type, select Microsoft Click the SIP Servers tab SIP Server, select SpecifyTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate PFX Method Sending the Certificate If no additional configuration is required, reset the MCUDefault IP Service Networking IP dialog box, click OK Three filespkey.pem, cert.pem and certPassword.txtEnabling the Microsoft Environment Polycom MCU System Flag ConfigurationFlag Name Value and Description SipfastupdateintervalSipfreevideoresources ENVPossible values AUTO, G711A, G711U, G722 Default G711ATable H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Busy Adding Presence to Conferencing Entities in the Buddy ListTo add the conferencing entity user to the Active Directory Enabling the Registration of the Conferencing EntitiesTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Defining the Microsoft SIP Server in the IP Network Service Enabling Registration in the Conference ProfileSelect the Use the user principal name UPN option That Network Service Table H-6Profile Properties Network ServicesPolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties Siptcpportaddrstrategy = 1 default setting MCU Configuration for CAC ImplementationEnabling CAC Implementation Conferencing BehaviorMonitoring Participant Connections To connect to an A/V MCU conference To configure the MCU for ICE Dialing Configuring the MCU for Federated ICE DialingPolycom, Inc To view the channel properties of the participant Monitoring the Participant Connection in ICE EnvironmentFollowing connection information is displayed Active Alarms Active Alarms and TroubleshootingTable H-9New Active Alarms Alarm Code Alarm DescriptionAlarm Code Alarm Description ICE Active Alarms ICE Environment MCU Active AlarmsActive Alarm Phase Alarm Displayed When Troubleshooting Active Alarm Phase Alarm Displayed When Troubleshooting TroubleshootingKnown Issues Polycom, Inc Polycom Open Collaboration Network Pocn Polycom Immersive Telepresence Systems ITP VersionCisco TelePresence System CTS Version Company to company via Service Provider Single Company Model Polycom and Cisco InfrastructureSingle company with Polycom and Cisco Infrastructure Cucm Component Version Description Cisco EquipmentIOS CtmsComponent Version Description Polycom Equipment MLACMA Multipoint call with DMA Call FlowsVirtual Meeting Room in DMA DMA Meeting NumberMultipoint call without DMA According to its Dial Plan forwards calls with prefixTo the MCU Model Company to Company Models Using a Service ProviderCMA Gatekeeper ModelCall Flow Multipoint call via Service Provider ModelFigure I-3Company to Company via Service Provider Model Company a Deployment architecture includesCompany B Polycom EquipmentCall Flow Gatekeepers AdministrationStandalone Polycom CMA System as a Gatekeeper Standalone Cisco IOS GatekeeperContent Configuring the Cisco and Polycom EquipmentResolution is fixed at XGA at 5fps 239Polycom Equipment Cisco EquipmentConfiguring CMA to route H.323 calls to MCU Configuring a Virtual Meeting Room VMRSet the Mintipcompatibilitylinerate System Flag SIP only no TIP support VersionsEndpoints Procedure 1 Set the Mintipcompatibilitylinerate System FlagPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc RPX OTX TPX HD ATX HD TIP Compatibility Video & ContentCTS TIP Compatibility NoneClick the Video Quality tab Set the Telepresence Mode to Auto Click the Video Settings tabProcedure 6 Configuring a Meeting Room on the MCU Collaboration with Microsoft and Cisco Microsoft MS Lync using MS-ICE RTV 720pCisco TelePresence System CTS Versions 1.7 Deployment ArchitectureMS Lync as a Static Route Component PolycomComponent Version TLS and SrtpMicrosoft CiscoMultipoint Calls using DMA Configuring the Microsoft, Cisco and Polycom Components Microsoft Lync ServerWorkstation Polycom, Inc Register the ITP endpoints to the Lync server Configure a TIP Enabled Profile on the MCU Open MLA to configure ITP LayoutsRegister HDX endpoints to the DMA as Gatekeeper Create a New Profile for the Meeting RoomContent Content ReceiverTable I-1 TIP Compatibility None SenderTable I-2TIP Compatibility Video Only Table I-3TIP Compatibility Video & ContentEncryption Endpoints DMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP Proxy Configure SIP endpoints to register toEndpoint Registration Dialing Method Lync SIP P+CMonitoring Operations During Ongoing ConferencesCTS Participants Participant Properties General dialog box opensLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc Restoring Defaults USB Restore DefaultsUSB port of an MCU in Ultra Secure Mode can be used to To restore the MCU to Factory Security Defaults Restore to Factory Security DefaultsComprehensive Restore to Factory Defaults Procedure Comprehensive Restore to Factory DefaultsProcedure B Restore to Factory Defaults Procedure a Backup Configuration FilesSIP RFC Support Appendix KSIP RFC Flag name Siptimerssetindex 323 & SIP Flag SettingsSIP Timer Types & their Values Homologation for BrazilFlag name Disabledummyregistration Flag name H323TIMERSSETINDEXTimerK 5000