Polycom RMX 1500 Defining a New Conference IVR Service, To define a new Conference IVR Service

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000

8Select the appropriate *.wav audio file, and then click the Open button.

The name of the selected file is displayed in the Install field in the Install File dialog box.

9Optional. You can play a .wav file by selecting the Play button ().

10Click Yes to upload the file to the MCU.

The system returns to the Add Message File dialog box.

11Repeat step 6 to 10 for each additional audio file to be uploaded to the MCU.

12Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and return to the Add Language dialog box.

13Click OK.

Defining a New Conference IVR Service

The RMX is shipped with two default Conference IVR Services and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see

"Defining the IVR Service for Gateway Calls” on page 19-14.

Up to 40 IVR Services (Conference IVR Services and Entry Queue IVR Services) can be defined for a single RMX unit.

Defining a New Conference IVR Service

To define a new Conference IVR Service:

1On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

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