Polycom RMX 1500, DOC2702A manual Defining the IVR Service for Gateway Calls

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

Defining the IVR Service for Gateway Calls

The system is shipped with a default Conference IVR Services for gateway calls named GW IVR Service that enables you to run gateway calls without defining a new Conference IVR Service. This IVR Service includes the following settings:

•Welcome slide and message - disabled

•Conference and Chairperson Passwords - disabled

•General Messages - all messages including the gateway messages and dial tones are selected

•Roll Call - disabled

•Video Services - Click&View - enabled

•Video Services - Video Welcome Slide - Default_GW_Welcom_Slide

•Operator Assistance - disabled

You can define a new Conference IVR Service to be used for gateway calls. This Conference IVR Service will be assigned to the appropriate Gateway Profile.

To define a new Conference IVR Service for gateway calls:

1In the RMX Management pane, expand the Rarely Used list and click the IVR Services

() entry.

The list pane displays the Conference IVR Services list.

2On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

3In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service.

4Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on

page 17-7.

5When defining a gateway IVR Service, the following options should remain disabled:

—Welcome Messages (in the Conference IVR Service - Welcome dialog box).

—Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).

—Password Messages (in the Conference IVR Service - Conference Password dialog box)

6Click the General tab.

The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.

7To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled.

For gateway redial, ensure that the audio files for the gateway redial messages have been assigned.

8From the list, select the audio file to be assigned to the event/indication.

9Repeat steps 7 and 8 to select the audio files for the required messages.

19-14 Polycom, Inc.