Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

Defining the IVR Service for Gateway Calls

The system is shipped with a default Conference IVR Services for gateway calls named GW IVR Service that enables you to run gateway calls without defining a new Conference IVR Service. This IVR Service includes the following settings:

•Welcome slide and message - disabled

•Conference and Chairperson Passwords - disabled

•General Messages - all messages including the gateway messages and dial tones are selected

•Roll Call - disabled

•Video Services - Click&View - enabled

•Video Services - Video Welcome Slide - Default_GW_Welcom_Slide

•Operator Assistance - disabled

You can define a new Conference IVR Service to be used for gateway calls. This Conference IVR Service will be assigned to the appropriate Gateway Profile.

To define a new Conference IVR Service for gateway calls:

1In the RMX Management pane, expand the Rarely Used list and click the IVR Services

() entry.

The list pane displays the Conference IVR Services list.

2On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

3In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service.

4Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on

page 17-7.

5When defining a gateway IVR Service, the following options should remain disabled:

—Welcome Messages (in the Conference IVR Service - Welcome dialog box).

—Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box).

—Password Messages (in the Conference IVR Service - Conference Password dialog box)

6Click the General tab.

The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.

7To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled.

For gateway redial, ensure that the audio files for the gateway redial messages have been assigned.

8From the list, select the audio file to be assigned to the event/indication.

9Repeat steps 7 and 8 to select the audio files for the required messages.

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Polycom, Inc.

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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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