Polycom DOC2702A, RMX 1500 Replacing the Music File, Adding a Music File, Music file guidelines

Chapter 17-IVR Services

Alternatively, in the Conference IVR Services list, right-click the Entry Queue IVR Service and then select Set Default Entry Queue IVR Service.

The default Entry Queue IVR Service is displayed in bold, indicating that it is the current default service.

Modifying the Conference or Entry Queue IVR Service Properties

You can modify the properties of an existing IVR Service, except the service name and language.

To modify the properties of an IVR Service:

1In the RMX Management pane, click IVR Services.

2In the IVR Services list, Click the IVR Service to modify.

For more information about the tabs and options of this dialog box, see "Defining a New Conference IVR Service” on page 17-6.

3Modify the required parameters or upload the required audio files.

4Click OK.

Replacing the Music File

The RMX is shipped with a default music file that is played when participants are placed on hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires a chairperson), or when a single participant is connected to the conference. You can replace the default music file with your own recorded music.

Music file guidelines:

•The file must be in *.wav format.

•Music length cannot exceed one hour.

•The music recording must be in the range of (-12dB) to (-9dB).

Adding a Music File

To replace the Music file:

1In the RMX Management pane, click IVR Services.

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