Chapter 17-IVR Services

 

 

 

 

 

Table 17-1IVR Toolbar buttons

 

 

 

 

 

 

Button

Button Name

Descriptions

 

 

 

 

 

 

Add Supported

Adds languages to the IVR module, enabling you to

 

 

Languages

download voice prompts and messages for various

 

 

 

languages.

 

 

 

 

 

 

Replace/Change Music File

To replace the currently loaded music file that is used

 

 

 

to play background music, the MCU is shipped with a

 

 

 

default music file.

 

 

 

 

Adding Languages

You can define different sets of audio prompts in different languages, allowing the participants to hear the messages in their preferred language.

The RMX is shipped with a default language (English) and all the prompts and messages required for the default IVR Services, conference and Entry Queues shipped with the system.

You can add languages to the list of languages for which different messages are downloaded to the MCU and IVR Services are created. This step is required before the creation of additional IVR messages using languages that are different from English, or if you want to download additional voice files to existing files in one operation and not during the IVR service definition.

To add a language:

1In the RMX Management pane, expand the Rarely Used list.

2Click the IVR Services () entry.

3In the Conference IVR Services list, click the Add Supported Languages () button. The Supported Languages dialog box opens.

4Click the Add Language button.

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Adding Languages, To add a language, 17-3
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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