Defining a New Entry Queue IVR Service

Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide

Defining a New Conference IVR Service	17-6
Defining a New Conference IVR Service	17-6
Entry Queue IVR Service	17-21
Defining a New Entry Queue IVR Service	17-21
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service	17-26
Modifying the Conference or Entry Queue IVR Service Properties	17-27
Replacing the Music File	17-27
Adding a Music File	17-27
Creating Audio Prompts and Video Slides	17-28
Recording an Audio Message	17-28
Creating a Welcome Video Slide	17-32
Inviting Participants using DTMF	17-33
Invite Call Flow	17-33
Entering Additional DTMF Codes	17-33
Error Handling	17-33
Guidelines	17-34
Enabling the Invite Participants using DTMF Option	17-34
Disabling the Invite Participant Option	17-37
Default IVR Prompts and Messages	17-37
Volume Control of IVR Messages, Music and Roll Call	17-40

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1

The CDR File	18-1
CDR File Formats	18-1
Multi-Part CDR Files	18-3
Guidelines	18-3
CDR File Contents	18-3
Viewing, Retrieving and Archiving Conference Information	18-4
Viewing the Conference Records	18-4
Multi-part CDR File display	18-5
Refreshing the CDR List	18-6
Retrieving and Archiving Conference CDR Records	18-6

Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1

Gateway Functionality	19-1
Call Flows	19-2
IP Participants	19-2
Direct Dialing	19-2
Gateway IVR	19-5
Direct IP Dialing	19-6
Dial-out Calls	19-6
Dial-in Calls	19-7
Enabling or Disabling Direct IP Dialing	19-8
ISDN Participants	19-8
Gateway IVR	19-8
Direct Dial-in to Endpoints or DMA VMR using Automatically
Generated Destination Numbers	19-9
Interoperability with CMA	19-10

xii	Polycom, Inc

DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.

Polycom RMX 1500 Defining a New Entry Queue IVR Service, Replacing the Music File, Error Handling

Models: DOC2702A RMX 1500

Replacing the Music File

Adding a Music File

Creating Audio Prompts and Video Slides

Recording an Audio Message

Creating a Welcome Video Slide

Inviting Participants using DTMF

Invite Call Flow

Entering Additional DTMF Codes

Error Handling

Enabling the Invite Participants using DTMF Option

Disabling the Invite Participant Option

Default IVR Prompts and Messages

Volume Control of IVR Messages, Music and Roll Call

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1

Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1

Polycom, Inc

DOC2702A, RMX 1500 specifications