Polycom RMX 1500 Defining a New Entry Queue IVR Service, Replacing the Music File, Error Handling

Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide

Defining a New Conference IVR Service	17-6
Defining a New Conference IVR Service	17-6
Entry Queue IVR Service	17-21
Defining a New Entry Queue IVR Service	17-21
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service	17-26
Modifying the Conference or Entry Queue IVR Service Properties	17-27
Replacing the Music File	17-27
Adding a Music File	17-27
Creating Audio Prompts and Video Slides	17-28
Recording an Audio Message	17-28
Creating a Welcome Video Slide	17-32
Inviting Participants using DTMF	17-33
Invite Call Flow	17-33
Entering Additional DTMF Codes	17-33
Error Handling	17-33
Guidelines	17-34
Enabling the Invite Participants using DTMF Option	17-34
Disabling the Invite Participant Option	17-37
Default IVR Prompts and Messages	17-37
Volume Control of IVR Messages, Music and Roll Call	17-40

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1

The CDR File	18-1
CDR File Formats	18-1
Multi-Part CDR Files	18-3
Guidelines	18-3
CDR File Contents	18-3
Viewing, Retrieving and Archiving Conference Information	18-4
Viewing the Conference Records	18-4
Multi-part CDR File display	18-5
Refreshing the CDR List	18-6
Retrieving and Archiving Conference CDR Records	18-6

Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1

Gateway Functionality	19-1
Call Flows	19-2
IP Participants	19-2
Direct Dialing	19-2
Gateway IVR	19-5
Direct IP Dialing	19-6
Dial-out Calls	19-6
Dial-in Calls	19-7
Enabling or Disabling Direct IP Dialing	19-8
ISDN Participants	19-8
Gateway IVR	19-8
Direct Dial-in to Endpoints or DMA VMR using Automatically
Generated Destination Numbers	19-9
Interoperability with CMA	19-10

xii Polycom, Inc