Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
17-22 Polycom, Inc.

The New Entry Queue IVR Service - Global dialog box opens.

3Fill in the following parameters:

Table 17-11 Entry Queue IVR Service Properties - Global Parameters
Option Description
Entry Queue Service
Name
(Mandatory) Enter the name of the Entry Queue Service. The name
can be typed in Unicode. Maximum field length is 80 ASCII
characters.
Language Select the language in which the Audio Messages and prompts will
be heard. The languages are defined in the Supported Languages
function.
External Server
Authentication
This option is used for Ad Hoc conferencing, to verify the participant’s
permission to initiate a new conference. For a detailed description
see Appendix D: "Conference Access with External Database
Authentication” on page D-4.
Select one of the following options:
•None to start a new conference without verifying with an external
database the user right to start it.
•Conference ID to verify the user’s right to start a new conference
with an external database application using the conference ID.
Number of User Input
Retries
Enter the number of times the participant is able to respond to each
menu prompt before the participant is disconnected from the MCU.
Timeout for User
Input (Sec.)
Enter the duration in seconds that the system waits for input from the
participant before it is considered as an input error.
DTMF Delimiter The interaction between the caller and the system is done via touch-
tone signals (DTMF codes). Enter the key that will be used to indicate
a DTMF command sent by the participant or the conference
chairperson. Possible keys are the pound key (#) or star (*).