Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000
23-22 Polycom, Inc.
Access the RMX browser and click Hardware Monitor. The Hardware Monitor pane opens.
On the Hardware Monitor toolbar click the Shelf Manager icon.
Type in the URL address of the Shelf Management (IP address).
For example; 172.22.189.51. You must also Login as an “Administrator” user to run
diagnostics
Login to the Shelf Manager.
On the Hardware Monitor toolbar select either the Basic Mode or Advanced Mode
diagnostics. Depending on your selection proceed with one of the following sections:

Performing Basic Mode Diagnostics

To run Basic Mode Diagnostics on a Hardware Component:
•Most of the user interfaces illustrated in this section show the RealPresence Collaboration
Server (RMX) 2000 with MPMx cards. The Basic Mode for other RMXs with MPM+ card(s) are
identical.
•On the RealPresence Collaboration Server (RMX) 1500 fewer “slots” are used and the module
naming conventions used on elements are different.