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The Call Detail Record (CDR) Utility

The Call Detail Record (CDR) utility enables you to view summary information about conferences, and retrieve full conference information and archive it to a file. The file can be

used to produce reports or can be exported to external billing programs.

The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR must support Unicode.

The Polycom RealPresence Collaboration Server (RMX) can store details of up to 2000 (RealPresence Collaboration Server (RMX) 1500/2000) or 4000 (RealPresence Collaboration Server (RMX) 4000) conferences. When this number is exceeded, the system overwrites conferences, starting with the earliest conference. To save the conferences’ information, their data must be retrieved and archived. The frequency with which the archiving should be performed depends on the volume of conferences run by the MCU.

The RMX displays Active Alarms before overwriting the older files, enabling the users to backup the older files before they are deleted.

The display of Active Alarms is controlled by the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS System Flag.

If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES (default setting when ULTRA_SECURE_MODE System Flag is set to YES) and a Cyclic File reaches a file storage capacity limit, an Active Alarm is created: “Backup of CDR files is required”.

Each conference is a separate record in the MCU memory. Each conference is archived as a separate file. Each conference CDR file contains general information about the conference, such as the conference name, ID, start time and duration, as well as information about events occurring during the conference, such as adding a new participant, disconnecting a participant or extending the length of the conference.

The CDR File

CDR File Formats

The conference CDR records can be retrieved and archived in the following two formats:

•Unformatted data – Unformatted CDR files contain multiple records in “raw data” format. The first record in each file contains general conference data. The remaining records contain event data, one record for each event. Each record contains field values separated by commas. This data can be transferred to an external program such as Microsoft Excel© for billing purposes.

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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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