Version November 2012 DOC2702A
Trademark Information
Table of Contents
Polycom, Inc
Additional Conferencing Information
Polycom, Inc
Cascading Conferences
Meeting Rooms
Reservations
Exporting Conference Templates
Polycom Solution Support
Deleting a Conference Template
Exporting and Importing Conference Templates
Request to Speak
Monitoring SIP Bfcp Content
Using Dtmf Codes to Manage the Recording Process
Viewing the Properties of an Ongoing SVC-based Conference
Configuration Requirements
User and Connection Management in Ultra Secure Mode 15-8
Implementing Password Re-Use / History Rules 15-11
Ethernet Settings
IVR Services
Enabling the Invite Participants using Dtmf Option
Defining a New Entry Queue IVR Service
Inviting Participants using Dtmf
Error Handling
Adding MCUs to the MCUs List
Status Bar
Address Book
Conference Templates
Using an Internal Certificate Authority
Disconnecting an MCU
Import/Export RMX Manager Configuration
Installing RMX Manager for Secure Communication Mode
Table of Contents
Resetting the RMX
Using the Information Collector
Alerts and Faults
Installing ActiveX
IP Disconnection Causes Isdn Disconnection Causes
Alarms
Appendix H Setting the MCU for Integration Into Microsoft
Xix
Appendix I Polycom Open Collaboration Network Pocn
Microsoft Lync Server
USB Restore Defaults
Xxii
Overview
About the RMX Administrator’s Guide
Prerequisites
System Information from the Administration menu
Who Should Read This Guide?
How This Guide is Organized
About the Polycom RMX System
1Multipoint Video Conferencing using a RMX 1500/2000/4000
IP Networks
Card Configuration Modes
Viewing the Card Configuration Mode
IP and Isdn Network Guidelines
720p60
Feature Support with MPMx Cards Only
2Features Supported with MPMx Card Configuration Mode Only
Feature Name Description
Support of Microsoft Protocols, algorithms and workflows
CTS
Support of Microsoft RTV FEC Forward Error Correction that
Streams using the Microsoft Lync Server
Microsoft Lync users can connect an RMX Meeting Room to a
Workstation Requirements
Conference Profiles
Conferencing Modes
Transcoding AVC Conferencing
AVC Conferencing Video Session Types
Continuous Presence CP Conferencing
Media Relay SVC Conferencing
1AVC Continuous Presence CP video streams and built layouts
Setting the Conferencing Mode to AVC only
Video Protocol Support in CP Conferences
Video Switching VSW Conferencing
Line Rate/Participants RMX
Guidelines
Resource Type Maximum Possible Resources Per Card
MPMx
Line Rate kbps
Line Rates for CP and VSW
3584 4096 6144 Not Supported
AVC Conferencing Parameters
Basic Conferencing Parameters
2560 3072
Supplemental Conferencing Features
Auto Brightness is supported with MPM+ and MPMx cards only
TIP Support
Operator Conferences CP only Conferences
Siren 7 mono
Default Profile Settings in CP Conferencing Mode
4Default Conference Profile Settings CP Licensing Mode
Setting Value
Entry Queue
Default EQ 1000
Name Meeting Rooms
MapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 1004
3SVC video streams and Layouts
SVC-based Conferencing
Advantages of SVC Conferencing
Guidelines
Only the H.264 Cascade and SVC Optimized option is supported
MCU Supported Resolutions for SVC Conferencing
Click the Conference Profiles button
Viewing Profiles
To list Conference Profiles
RMX Management pane, expand the Rarely Used list
7Profile Tool bar buttons
Modifying an Existing Profile
Profile Toolbar
To modify the Profile Properties
Conference Profile is deleted
Deleting a Conference Profile
Defining New Profiles
To delete a Conference Profile
To define a new Profile
Defining AVC Conferencing Profiles
New profile
As Operator conference or Video Switching conference
8New AVC Profile General Parameters
Field/Option Description
CP Only
Click the Advanced tab
New Profile Advanced dialog box opens
Define the following parameters
9New AVC Profile Advanced Parameters
By the RMX User Auto Redialing
At the End When Last Participant Remains Only one
LPR
At the End After Last Quits All the participants have
Field/Option Description
See the Defining New Profiles on
For CP Conferences only Click the Gathering Settings tab
10New AVC Profile Gathering Settings Parameters
Display Name
Web Client
Access Number
For more information see Video Preview on
Field Description
Field/Option Description
Click the Video Quality tab
New Profile Video Quality dialog box opens
AVC-based CP Conferencing on
CIF
Default On
Content Video Definition
263 & H.264 Auto Selection Default
Cascade and SVC Optimized
Click the Video Settings tab
New Profile Video Settings dialog box opens
12New AVC Profile Video Settings Parameters
MPM+ Only
Auto Default If any ITP Immersive Telepresence endpoints
For more information, see -13 Auto Layout Default Layouts
Default Auto Layout settings can be customized by modifying
More information see, Auto Layout Configuration on
Number of Video Participants Auto Layout Default Settings
14Video Layout Options
Number of Video Windows Available Video Layouts
Overlay For more information see Overlay Layouts on
New Profile Audio Settings dialog box opens
Click the Audio Settings tab
Field/Option Description
When you replace a lecturer, the MCU automatically mutes
Their audio is muted by using the Closed Caption or Message
RMX Web Client/Manager, the mute by MCU indicator is
Mute Participants Except Lecturer option can be disabled
Click IVR tab
Select one of the Skin options
Terminateconfafterchairdropped is set to YES
To the Auto Terminate rules when enabled
16New AVC Profile IVR Parameters
Connected to the conference
Can be associated with a Virtual Recording Room VRR saved
New Profile Recording tab opens
17New AVC Profile Recording Parameters
Parameter Description
Polycom, Inc
Default
18New AVC Profile Site Names Parameters
White Text No Background Red Background
Selection Site Names Position
LeftTop Default
Horizontal Position
Display Position LeftBottom Cont
Horizontal and Vertical
Position sliders
MPMx Card
MPM+ Card
Define the following fields
For more details, see Message Overlay for Text Messaging on
Default Slow
MPMx Mode MPM+ Mode Color Options
Default
Default Bottom
Click the Network Services tab
New Profile Network Services tab opens
For example
20New AVC Profile Network Services Parameters
Parameter Description IP Network Services
Non-unique URL, dummytester, used in previous versions
To Create a Video Switching-enabled Profile
Defining a Video Switching Conference Profile
For HD video Switching conferences
21New AVC Profile VSW General Parameters
Minimum threshold defined in the flag Hdthresholdbitrate
Selected
Switching conferences
Video Switching Conferences on
High Profile check box is only displayed if MPMx cards are
An Operator conference can only be a Continuous Presence
High Profile Support in Video Switching Conferences
For H.264 High Profile-enabled VSW conferences
High Profile is supported in VSW conferences
Vswcifhpthresholdbitrate Vswsdhpthresholdbitrate
Minimum Threshold Line Rate System Flags
For H.264 Base Profile VSW conferences
Flag Name Minimum Threshold Line Rate Kbps
To define SVC Only Profile
Defining SVC Conferencing Profiles
23New SVC Profile General Parameters
New Profile Advanced dialog box opens
Define the following supported parameters
25New SVC Profile Video Quality Parameters
Cascade and SVC Optimized is the only available Content
Protocol for content sharing during SVC-based conferences
Share content
26New SVC Profile Network Services Parameters
Overlay Layouts
CP Conferencing Additional Information
Standalone Endpoint Layout Overlay
Telepresence ITP Room Layout Overlay
Standalone
Selecting the Overlay Layouts
Site Names Definition
For more information see Modifying System Flags on
Site Names Display Position
Moving the Horizontal and Vertical Position sliders
Moving the Horizontal and Vertical Position sliders
Message Overlay for Text Messaging
Same Layout mode
Polycom, Inc
Chinese Font Types
Export selected Conference Profiles
Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
To export selected Conference Profiles
Exporting Selected Conference Profiles
To import Conference Profiles
Importing Conference Profiles
Conference Profile already exists
Polycom, Inc
Video Resolutions in AVC-based CP Conferencing
352 x 288 pixels at 30 or 60 fps
720 x 576 pixels at 30 or 60 fps
High Profile Support in CP Conferences
Video Display with CIF, SD and HD Video Connections
A 1X1 Video Layout
HD1080p60 is supported
Continuous Presence CP mode
Video Switching VSW mode
CP Conferencing with H.263 4CIF
Resource Optimized
CP Resolution Decision Matrix
Resource-Quality Balanced default
263 4CIF Guidelines
Base Profile Decision Matrix
Video Quality Optimized
Video Resource Usage
Polycom, Inc
Polycom, Inc
Polycom, Inc
High Profile Decision Matrices MPMx
Base Profile and High Profile Comparison
Polycom, Inc
Polycom, Inc
Guidelines
Resolution Configuration for CP Conferences
Accessing the Resolution Configuration Dialog Box
Configuration in the RMX Setup menu
Maximum CP Resolution Pane
MPM Cards MPM+ Cards
HD 720p30 HD 1080p30 HD 1080p60 CIF
Resolution Configurations are
Resolution Configuration Pane
Sharpness / Motion Resolution Slider Panes
Manual
Example
Max CP Resolution Pane Resolution Configuration Pane
Resolution Configuration Basic
Limiting Maximum Resolution
Resolution Configuration Detailed
MPM Cards MPM+ / MPMx Cards
Flag Settings
Base Profile / High Profile Resolution Slider Panes
Setting the Maximum CP Resolution for Conferencing
Minimum Frame Rate Threshold for SD Resolution
System Flag Default Value
High Profile System Flags Version 7.0.1 only
848 x 480 pixels at 50 fps
W448p Resolution
352 x 288 pixels at 50 fps
512 x 288 pixels at 50 fps
323
All Video Layouts 1x1 Layout
Packet Loss Compensation
Content
Enabling Support of the w448p Resolution
RMX System Flag Settings
RTV protocol is supported
Additional Intermediate Video Resolutions
RMX Profile Setting
Microsoft RTV Video Protocol Support in CP Conferences
Resolution Bitrate
Resolution Video Resources Used
Bitrate 180kbps
Protocol Forcing
Participant Settings
Monitoring RTV
Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbps
Auto
Kbps 179 kbps
Qcif VGA
VGA CIF Qcif
Threshold HD Flag Settings using the RTV Video Protocol
7Allocated video resolutions per video resolution
HD720p
Polycom, Inc
Additional Conferencing Information
239
239 / People+Content
People+Content
SIP People+Content is supported with MPM+ and MPMx cards
Dial-out Connections
SIP Bfcp Content Capabilities
323/ H.239 323 /Polycom People+Content Isdn Content
For SIP Clients that support both BFCP/TCP and BFCP/UDP
UDP and TCP
SIP Clients connected as Audio Only cannot share Content
Dial-in Connections
Flag Value SIP Client Bfcp Support
Conferencing Mode
Defining Content Sharing Parameters for a Conference
Protocols on
2H.239 Content Options
263 & H.264 Auto Selection AVC Only Default
Optimized for use in SVC only and Cascaded Conferences
AVC Only Content Setting
Content Settings
263 & H.264 Auto Selection AVC only
Content Protocols
SVC Only Content Setting
263 & H.264 Auto Selection AVC Default Setting
HD AVC Only Conferences
AVC Only Conferences
Graphics Hi Resolution Graphics Live Video
Content Settings Flag Name Range Default
Participant
High Profile is not supported
Cascade and SVC Optimized
Summarizes the interaction of these parameters
Live Video HD720/30 512 768
Examples
If the Content Settings selection is Hi Resolution Graphics
Selecting a Customized Content Rate in AVC Conferences
To Select the Customized Content Rate
8H.264 Cascade Optimized Cascade Resolutions
Modifying the Threshold Line Rate for HD Resolution Content
Default resolution for all Content Rates is HD720p5
To modify the HD Resolution Content threshold line rate
Guidelines for Sending Content to Legacy Endpoints
Sending Content to Legacy Endpoints AVC Only
HD720p30 with MPMx HD720p5/6 with MPM+
Content Display on Legacy Endpoints
Interoperability with Polycom CMA and DMA
Enabling the Send Content to Legacy Endpoints Option
9LEGACYEPCONTENTDEFAULTLAYOUT Flag Values
To modify system flags
Layout Flag Value
Click OK Flag is updated in the Mcmsparameters list
Exclusive Content Mode
AVC Conference Profile Advanced SVC Conference Profile
Stopping a Content Session
Content Broadcast Control
To end the current Content session
Giving and Cancelling Token Ownership
Select Change To Content Token Owner in the drop-down menu
To give token ownership
Content Display Flags
Managing Noisy Content Connections
Forcing Other Content Capabilities
Video Preview
Video Preview Guidelines
Workstation Requirements
Testing your Workstation
DirectX Diagnostic Tool dialog box opens
Click Yes to run the diagnostics
To preview the participant video
Previewing the Participant Video
Gathering Phase
Content Gathering Slide
Gathering Phase Guidelines
Display Name
Gathering Phase Duration
Enabling the Gathering Phase Display
Displayed Language Access Number 1
Auto Scan
To enable Auto Scan
Auto Scan and Customized Polling in Video Layout
Enabling Auto Scan and Customized Polling
Open the Customized Polling tab
Customized Polling
Audio Algorithm Support
Dialog box buttons are summarized in Table
Button Description
IP H.323, SIP calls only CP and VSW conferences
SIP Encryption
Mono
With MPMx Cards only
Stereo
Audio algorithms supported for Isdn
13Supported Audio Algorithm vs Bitrate
Audio Algorithm Minimum Bitrate kbps
Monitoring Participant Audio Properties
To view the participant’s properties during a conference
Click the Channel Status Advanced tab
Media Encryption Guidelines
Media Encryption AVC Only
Allownonencryptpartyinencryptconf
Yes
Direct Connection to the Conference
Possible
Connection to the Entry Queue
Encrypt Auto
When
Encrypt When
Recording Link Connection Status according to flag
Profile Setting
Encrypt when possible
Recording Link Encryption
Set the Allownonencryptpartyinencryptconf flag to YES or no
Encryption Flag Settings
To modify the Encryption flags
Version 7.6.1 and later
To enable encryption at the conference level
Enabling Encryption in the Profile
Enabling Encryption at the Participant Level
To enable encryption at the participant level
Monitoring the Encryption Status
Lost Packet Recovery
Packet Loss Compensation LPR and DBA
Packet Loss
Enabling Lost Packet Recovery
Monitoring Lost Packet Recovery
Network Quality Indication AVC Only
Indication Threshold Values
Network Quality Indicators
SVC Conferencing Mode AVC Video switched conferences
Network Quality
Customizing Network Quality Indicator Display
Topleft
Telepresence Mode AVC Only
Cellindlocation
Bottomleft
Room Participant/Endpoint Level
RMX Telepresence Mode Guidelines
System Level
Conference Level
Video Fade in Telepresence conferences
Video Fade is enabled for all Telepresence conferences
Horizontal Striping
Cropping
Skins and Frames
Gathering Phase with ITP Room Systems
RPX and TPX Video Layouts
Aspect ratio for standard endpoints
Number Layouts Endpoints 10+
RPX View
Enabling Telepresence Mode
Click the Video Settings tab
Select the required video layout
Multiple Cascade Links
Enabling and Using Multiple Cascade Links
3RMX Telepresence Layout Mode Room Switch
Current speaker is the HDX endpoint connected to RMX a
4RMX Telepresence Layout Mode Continuous Presence
Link Participant in the Dial Out RMX
Creating a Link Participant
CascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4
Client / RMX Manager main screen
Participant Link in the Dial In RMX
Disconnection Causes
Polycom RMX Polycom RMX 1500-3, etc
Polycom, Inc
Monitoring Ongoing Conferences
Monitoring Telepresence Mode
Monitoring Multiple Cascade Links
Monitoring Participant Properties
None
Polycom, Inc
Lecture Mode AVC Only
Enabling Lecture Mode
Selecting the Conference Lecturer
Automatic selection of the lecturer
Selecting a defined participant
Enabling the Automatic Switching
Lecture Mode Monitoring
To control the Lecture Mode during an Ongoing Conference
When enabled, the following rules apply
Restricting Content Broadcast to Lecturer
Muting Participants Except the Lecturer
Enabling the Mute Participants Except Lecturer Option
Auto Terminate is disabled in Permanent Conferences
Permanent Conference
Enabling a Permanent Conference
Enabling Closed Captions
MPM, MPM+ and MPMx Card Configuration Modes
Closed Captions AVC Only
Closed Captions Guidelines
New Flag field enter Enableclosedcaption
Video Layout in Cascading conferences
Cascading Conferences
Without Cascade During Cascading
Setting the FORCE1X1LAYOUTONCASCADEDLINK
Flags controlling Cascade Layouts
Conference a Conference B
Play Tone Upon Cascading Link Connection
Dtmf Forwarding
Basic Cascading
Basic Cascading using IP Cascaded Link
Automatic Identification of the Cascading Link
Basic Cascading using Isdn Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
MCU to MCU
Gateway to MCU
Dialing string format
Gateway to Gateway Calls via Isdn Cascading Link
MCU to MCU Calls via Isdn Cascading Link
Gateway to MCU Calls via Isdn Cascading Link
RMX Configuration Enabling Isdn Cascading Links
1Recommended Conference Profile Options Setting
Conference Profile Definition
Line Rate Motion Sharpness Encryption
MCU Interoperability Table
2MCU Interoperability Table
Scenario Versions
Codian
Suppression of Dtmf Forwarding
System Flag Settings
Master-Slave Cascading
Star Cascading Topology
Line Rate Endpoint Mode Level
To define the dial-out cascade participant link
Topology MCU Type
New Participant Dial-out Cascade Link
After the Conference ID
If the conference has a password and you want to include
Password in the dial string, set
For example
Polycom, Inc
Host of the MCU running the other conference
To define a Dial-in Participant as the cascade link
1New Participant Dial-out Cascade Link
If a gatekeeper is used This field is left empty
7Cascaded Conferences Star Topology
Cascading via Entry Queue
Enabling Cascading
Creating the Cascade-enabled Entry Queue
Creating a cascade-enabled Dial-out link
To Define a Cascade-Enabled Entry Queue
To define the Dial-out Cascaded Link
Creating the Dial-out Cascaded Link
For Example 78485#24006#1234
To enable cascaded links to connect without a password
Enabling Cascaded Conferences without Password
Monitoring Star Cascaded Conferences
Conference a Linked Conference
Conference B Destination Conference
MIH Cascading allows
Cascading Conferences H.239-enabled MIH Topology
Cascading Topologies
MIH Cascading Levels
9MIH Cascade Levels
MIH Cascading Guidelines in CP Licensing
Video Session Mode, Line Rate and Video Settings
2MIH Cascading Video Session Mode and Line Rate
Video Layout in Cascading CP Conferences
Topology MCU Type Video Session Type Line Rate
Flags controlling Cascade Layouts
MGC to RMX Cascading
RMX to MGC
3Set up Procedures according to the Dialing Direction
Dialing RMX Level MGC Level Direction
MGC to RMX
4Set up Procedures according to the Dialing Direction
To modify the flags
Dialing MGC Level RMX 1500/2000/4000 Direction
Click OK If you changed the flags, reset the MCU
H263ANNEXT=YES default
FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default
Click OK Reset the MCU to apply the changes
Method II Defining the Cascading Entry Queue in the MGC
For Example
For Example 1002##12001##1234
Topology Video Session Mode Conference Line Rate
For more details, see RMX to RMX Cascading
5Recommended Conference Line Rates for Cascaded Conferences
EQ ID
Optional
MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003
1Default Meeting Rooms List
Meeting Room Name Default Line Rate
Meeting Rooms
Meeting Rooms List is displayed
Meeting Rooms List
Meeting Rooms are listed in the Meeting Room list pane
To list Meeting Rooms
SIP server may be down, or any other reason the affects
Connection between the RMX or the SIP Server to the network
Was selected
Meeting Room Toolbar and Right-click Menus
Creating a New Meeting Room
Meeting Room Toolbar & Right-click Menu
To create a new meeting room
Entry Queues
Entry Queues, Ad Hoc Conferences and SIP Factories
Default Entry Queue properties
1Default Entry Queue Properties
Parameter Value
Defining a New Entry Queue
To define a new Entry Queue
RMX Management Rarely Used pane, click Entry Queues
Option Description
Click OK New Entry Queue is added to the Entry Queues list
Transit Entry Queue
Setting a Transit Entry Queue
Listing Entry Queues
Modifying the EQ Properties
To designate an Entry Queue as Transit Entry Queue
To cancel the Transit Entry Queue setting
IVR Provider Entry Queue Shared Number Dialing
Call Flow
Entry Queue IVR Service
RMX Configuration
RMX Management Rarely Used pane, click SIP Factories
SIP Factories
Creating SIP Factories
To create a new SIP Factory
Ascii
Click OK New SIP Factory is added to the list
New Factory Properties
Mixture of character sets Unicode
Monitoring Registration Status
Ad Hoc Conferencing
Gateway to Polycom Distributed Media Application DMA
Failed Registration with the SIP Server failed
Address Book
Viewing the Address Book
Double-click the group name or click the Collapse button
Participants List Pane Information
To expand the group to view the group members
To collapse a group
Displaying and Hiding the Address Book
Adding Participants from the Address Book to Conferences
Adding a Group from the Address Book to Conferences
To add a group to a new conference or an ongoing conference
Action Description
Participant Groups
Managing Groups in the Address Book
To manage the groups in the Address Book
Adding a Participant to the Address Book
Managing the Address Book
Adding a new participant to the Address Book Directly
To add a new participant to the Address Book
New Participant General dialog box opens
To the conference H.323, SIP or ISDN/PSTN
3New Participant General Properties
SIP Only
ISDN/PSTN Only
Only
While the endpoint is connected
IP only
Define the following Advanced parameters
AGC
To add a participant from the conference to the Address Book
Click the Add to Address Book button
When required, you can modify the participant’s properties
Modifying Participants in the Address Book
Participant Properties window opens
To delete participants from the Address Book
Deleting Participants from the Address Book
Function Description
Copying or Moving a Participant
To copy or move a participant to another group
5Copy/Cut Functions
Searching the Address Book
6Paste functions
New Adds Copy to the end of the participant name
Filtering Address Book Data Using a Predefined Pattern
Filtering the Address Book
To filter the data in an address book group
Custom Filtering dialog box opens
Filtering Address Book Data Using a Custom Pattern
To clear the filter and display all entries
Clearing the Filter
Obtaining the Display Name from the Address Book
To Export an Address Book
Importing and Exporting Address Books
Exporting an Address Book
Importing an Address Book
Upgrading and Downgrading Considerations
Integrating the Polycom CMA Address Book with
CMA Address Book Integration Guidelines
Ntdirectory
RMX Side On the RMX menu, click Setup System Configuration
System Flags Mcmsparametersuser dialog box opens
Externalconte
Ntuser
Ntpassword
Ntip
Http//IP address of the CMA server
Polycom, Inc
Reservations
System
Resources
Reservations
RMX Management pane, click the Reservation Calendar button
Using the Reservation Calendar
Toolbar Buttons
To open the Reservation Calendar
Single day is displayed
Reservations Views
Week View
Day View
List View
Today View
To change between Week and Day views
Changing the Calendar View
To view Today the current date
To change to List View
To return to Calendar View
Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
Method III To interactively define the duration
To create a new reservation
Open the Reservation Calendar
2New Reservation Reserved Resources
Click the Schedule tab
Monthly
3New Reservation Schedule Tab
First, second,...,last Sun-Sat of x months Repeats
Day 1-31 of every 1-12 months Repeats a conference
Click the Participants tab
If 3 recurrences of the reservation are created
Using the Week and Day views of the Reservations Calendar
Managing Reservations
Viewing and Modifying Reservations
Reservation Properties General dialog box opens
To move the Reservation to another time slot
To change the Reservation’s Start time
To change the Reservation’s End time
Adjusting the Start Times of all Reservations
Click the Adjust Reservations Time button
Adjust Reservations Time dialog box opens
Click the Delete Reservation button. or
Deleting Reservations
To delete a single reservation
To delete all recurrences of a reservation
Click Search
Searching for Reservations using Quick Search
To search for reservations
To clear the search and display all reservations
Operator Assistance & Participant Move
Operator Conferences
10-1
Operator Conference Guidelines
Defining the Components Enabling Operator Assistance
Enter the Conference IVR Service Name
New Conference IVR Service Welcome dialog box opens
Click the Conference Password tab
Click the Roll Call/Notifications tab
Click the Video Services tab
Click the Operator Assistance tab
Define the Entry Queue Service Name
New Entry Queue IVR Service Welcome dialog box opens
New Entry Queue IVR Service Conference ID dialog box opens
New Entry Queue IVR Service Video Services dialog box opens
Defining a Conference Profile for an Operator Conference
RMX Management pane, click Conference Profiles
10-7
1New Profile General Parameters
LPR and DBA on
2New Profile Advanced Parameters
Configuration Mode
By the RMX User
10-9
3New Profile Video Quality Parameters
Resolutions in AVC-based CP Conferencing on
Defining an Ongoing Operator Conference
To start a conference from the Conference pane
10-11
4New Conference General Options
Comma, colon and semicolon characters cannot be used
Routing Name
10-13
To their destination conference
Saving an Operator Conference to a Template
New Conference Participants dialog box opens
To save an ongoing Operator conference as a template
10-15
Starting an Operator Conference from a Template
Click the Save Conference to Template button. or
Right-click and select Save Conference to Template
Requesting Help
Click the Start Conference from Template button. or
Right-click and select Start Conference from Template
10-17
Participant Alerts List
5Participants List Status Column Icons and Indications
Icon Status Indication Description
Move Guidelines
Audible Alarms
Using Audible Alarms
Moving Participants Between Conferences
10-19
Moving Participants
Yes
YES
Moving a Participant Interactively
Conference Templates
Conference Template
11-1
Clicking the tab opens the Conference Templates list
Using Conference Templates
Click the New Conference Template button
Creating a New Conference Template
Creating a new Conference Template from Scratch
To create a new Conference Template
New Conference Template General dialog box opens
New Template Participants dialog box opens
New Participant General tab opens
11-5
New Participant Advanced tab opens
Modify the fields of the General tab Click the Advanced tab
11-7
Optional. Click the Information tab
11-8 Polycom, Inc
Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template
11-9
Conference is started
11-11
To schedule a Reservation from a Conference Template
Right-click and select Schedule Reservation from Template
Reservation Properties dialog box is displayed
11-12 Polycom, Inc
Right-click and select Delete Conference Template
Deleting a Conference Template
Exporting and Importing Conference Templates
To delete Conference Templates
Export selected Conference Templates
Using the Export Conference Templates option, you can
Exporting Conference Templates
Exporting All Conference Templates from an MCU
11-15
Exporting Selected Conference Templates
Conference Templates Export dialog box is displayed
To export selected Conference Templates
11-16 Polycom, Inc
11-17
Importing Conference Templates
To import Conference Templates
Conference Templates Import dialog box is displayed
Conference Template already exists
12-1
Polycom Conferencing for Microsoft Outlook
Setting up the Calendaring Solution
Option 1 Using default Exchange Server settings
1Exchange Integration Configuration Option
12-3
Reply to the meeting invitation
Option 2 Using an alternate Primary Smtp Mailbox
Option 3 Using modified Exchange Server settings
2Exchange Integration Configuration Option
12-5
RMX must be configured as a Static Route
Calendaring Guidelines
RMX must have its MCU prefix registered in the gatekeeper
12-7
Creating a Conference
Creating and Connecting to a Conference
Gathering Slide
Connecting to a Conference
Access Number section
4Microsoft Outlook Field Usage
Polycom Solution Support
RMX Standalone Deployment
RMX and Polycom DMA System Deployment
13-1
Conference and Participant Monitoring
Monitoring AVC-based Video Switching Conferences
General Monitoring
Monitoring is done in the same way as for CP conferences
13-3
Conference Level Monitoring
Viewing the Properties of an Ongoing AVC-based Conference
To view the parameters of an ongoing AVC conference
Following information is displayed in the General tab
1Conference Properties General
Video and audio streams
13-5
MPM
HD 720P
MPM+
Conference Properties Advanced dialog box opens
Following information is displayed in the Advanced tab
2Conference Properties Advanced Parameters
13-7
Click the Gathering Settings tab
Conference Properties Gathering Settings dialog box opens
How often a FW NAT Keep Alive message is sent. For more
Field/Options Description
3Profile Gathering Settings
Following information is displayed
Conference Properties Video Quality dialog box opens
Based CP Conferencing on
4Conference Properties Video Quality Parameters
13-9
263
Cascade Optimized and SVC Optimized
264 HD
Click the Video Settings tab to list the video parameters
5Conference Properties Video Settings Parameters
13-11
6Customized Polling Buttons
13-13
To view the parameters of an ongoing SVC conference
Viewing the Properties of an Ongoing SVC-based Conference
13-15
7Conference Properties Advanced Parameters
Optimized
Cascade Resolution Resolution is fixed in SVC conferences
8Conference Properties Video Quality Parameters
Field/Option Description People Video Definition
13-18 Polycom, Inc
Request to Speak
Request to Speak is
13-19
Duration of the icon display cannot be modified
Participant Properties Media Sources dialog box opens
Participant Level Monitoring
Displaying Participants Properties
To display the participant Properties
IP Participant Properties
10Participant Properties Media Sources Parameters
General dialog box
MCU
Participant Status
13-23
13-24 Polycom, Inc
AVC-based
SIP Participant AVC-based and SVC-based
12Participant Properties H.245/SDP Parameters
13-25
Columns
Channels
13-27
SIP Bfcp TCP
14Participant Properties Channel Status Advanced Parameters
13-29
On page E-1
Participant Properties Advanced Channel Information on
E-1
15Participant Properties Gatekeeper Status Parameters
13-31
16Participant Properties Gatekeeper Status Parameters
Monitoring SIP Bfcp Content
Channel Status tab Channel Status -Advanced tab
For more information see Participant Level Monitoring on
To view the participant properties during a conference
Monitoring ISDN/PSTN Participants
User
18ISDN/PSTN Participant Properties Media Sources
MCU
User Channels have been muted/suspended by the RMX
13-35
19 Participant Properties H.221 Parameters
20ISDN/PSTN Participant Properties Connection Status
13-37
Monitoring Telepresence Participant Properties
14-1
Recording Conferences
Defining the Recording Link
Configuring the RMX to Enable Recording
Default
Creating Multiple Virtual Recording Rooms on the RSS
14-3
SIP
RSSIPAddress##VRR number
Is 5555, enter 173.26.120.2##5555
Enabling the Recording Features in a Conference IVR Service
Conference IVR Service Properties dialog box is displayed
Click OK Recording Link is added to the RMX unit
To enable recording for a conference
Enabling the Recording in the Conference Profile
Profile Properties dialog box, click the Recording tab
Recording is enabled in the Conference Profile
Configuration
3Conference Profile Recording Parameters
14-7
Recording Link Encryption Flag Setting
Recording Link Encryption
Recording Link Encryption Guidelines
Recording Link Settings
Managing the Recording Process
Recording in the Conference Profile on
14-9
Recording Link Default Layout Settings Auto Layout Mode
Recording Link Layout
Not applicable
Name Description
To manage the recording process using the right-click menu
Button Description
Using Dtmf Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
2Conferences List Recording Tool bar buttons
Monitoring the recording participant
Users, Connections and Notes
Users
User Types
An Auditor can only view Auditor Files and audit the system
Chairperson
Auditor
Machine Account
To view the users currently defined in the system
Listing Users
Monitoring
Active Directory
Adding a New User
Administrators can add new users to the system
15-5
Changing a User’s Password
Deleting a User
Optional. To associate a user with a machine
Disabling a User
Click OK User’s password is changed
To disable a user
To enable a user
Renaming a User
To rename a user
15-7
User and Connection Management in Ultra Secure Mode
Connections
Viewing the Connections List
Renaming Users
Managing the System Users
User Types
Disabling/Enabling Users
Password Length
Managing the User Login Process
Implementing Strong Passwords
Password Character Composition
Range 1 Default
Implementing Password Re-Use / History Rules
Defining Password Aging
Passwordexpirationdays System Flag
User Lockout
Defining Password Change Frequency
Forcing Password Change
Temporary User Lockout
15-13
User Login Record
Controlling User Sessions
Management Sessions per System
Sessions per User
Using Notes
Connection Timeout
Session Timeout
To open or edit a note
To delete a note
15-15
15-16 Polycom, Inc
Management Network Default IP Service Conferencing Service
Network Services
IP Network Services
Two IP Services are defined for the RMX
Management Network Primary
Default IP Service Conferencing Service
To view or modify the Management Network Service
Modifying the Management Network
16-3
Modify the following fields
1Default Management Network Service IP
16-5
Hardware Monitoring purposes
IPv6 address of the RMX Shelf Management
RealPresence Collaboration Server Web Client to
Click the Routers tab Modify the following fields
2Default Management Network Service Routers
16-7
DNS
Click the DNS tab Modify the following fields
4Management Network Properties LAN Ports Parameters
Manually for LAN 2 Port only
16-9
5Management Network Properties Security Parameters
Click the Security tab Modify the following fields
16-11
Modifying the Default IP Network Service
Fast Configuration Wizard
To view or modify the Default IP Service
RMX1500 MPMx
16-13
Optional. Click the DNS tab
Click the Gatekeeper tab Modify the following fields
7Default IP Service Conferencing Gatekeeper Parameters
16-15
Number of simultaneous calls x 8 ports 2 audio, 2 video
16-17
9Default IP Service Conferencing QoS Parameters
Enable
Field
TOS
16-19
10Default IP Network Service SIP Servers
Click the SIP Servers tab Modify the following fields
Following protocols are supported TLS 1.0, SSL 2.0 and SSL
Send Certificate
Field Description Create Certificate
16-21
11Default IP Network Service Security SIP Digest
Optional. Click the V35 Gateway tab
12Default IP Network Service SIP Advanced
16-23
13Network Service V35 tab
Port Type Label on MCU 1500 4000
Ethernet Settings
To modify the automatic LAN port configuration
On the RMX menu, click Setup Ethernet Settings
16-25
Ethernet Settings dialog box opens
Modify the following field
RealPresence Collaboration Server RMX 4000 Do not
RealPresence Collaboration Server RMX 1500 Do not
16-27
To monitor signaling status
16IP Network Services Properties RMX CS IP
IP Network Monitoring
IPv6 Scope IP Address Global Global Unicast IP address
17IP Network Services Properties H.323
Not Registered The registration of the Signaling Host with
Click the H.323 tab H.323 tab displays the following fields
16-29
18IP Network Services Properties SIP Servers
19IP Network Services Properties ICE Servers
16-31
RMX Internal Addresses
Default Management Network Service
LAN Redundancy
IPv6 Guidelines
16-33
Configuration Requirements
Media Redundancy
RealPresence Collaboration Server RMX
System Flag / Value RMX
16-35
Signaling and Management Redundancy
Multipleservices = no Lanredundancy
Flag / Value Port Usage LAN 2 / MNG B RMX
Status Description
Network Traffic Control
Hardware Monitor Indications
Flag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX
Three Network Traffic Control Flags are added
Should a SIP Proxy failure occur in one of the DMA servers
16-37
RealPresence Collaboration Server RMX Network Port Usage
SIP -TLS
SIP-TLS
RTP
Rtcp
ISDN/PSTN Network Services
Supported Capabilities and Conferencing Features
Non Supported Capabilities and Conferencing Features
Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
16-41
Click Next
Call, select Unknown
Default Num Type Select the Default Num Type from the list
Default Unknown
Whether this number is national or international
25PRI Settings
Click Next Span Definition dialog box is displayed
26Span Definition
16-45
27Phones Settings
Click Save & Continue
Span Definition
Modifying an ISDN/PSTN Network Service
To Modify an ISDN/PSTN Network Service
Click Save & Close
Attached
28Default Management Network Service LAN Ports
Network Security
Spans
Multiple Network Services
RealPresence Collaboration Server RMX
16-49
16-50 Polycom, Inc
16-51
29Maximum Number of Network Services per RMX System
Preparations
First Time Installation and Configuration
Fixed and Flexible Resource Allocation Mode
Resource Allocation and Capacity
16-53
Upgrading to Multiple Services
Hardware Installation and Setup
First Entry Power-up and Configuration
Parameter Local Network Settings
RealPresence Collaboration
Server RMX RealPresence Collaboration Server RMX 4000 only
RTM IP Port Description
RealPresence Collaboration Server RMX Hardware Installation
Connecting the cables to the RTM IP
31LAN Connections to the RTM IP
32LAN Connections to the RTM LAN
Connecting the cables to the RTM LAN
Signaling and Media additional second Network Service
Signaling and Media existing first Network Service
34LAN Connections to the RTM LAN
Signaling and Media second Network Service optional
Signaling and Media first Network Service optional
33LAN Connections to the RTM IP
MNG MNG B
RMX Configuration
16-59
System Flags and License Settings
IP Network Service Definition
To add new/additional Network Services
36IP Network Service IP Parameters
New IP Service Networking IP dialog box opens
RealPresence Collaboration Server RMX 2000 If one card was
RealPresence
Collaboration
Server RMX
Following flags can be defined per service
16-63
Optional. Click the Ports tab
37Default Management Network Service DNS
IP address field is enabled only if Specify is selected
One Network Service can include the DNS definition
Setting a Network Service as Default
38Default IP Network Service SIP Advanced
16-65
Ethernet Settings on
Ethernet Settings
Signaling Host IP Address and MCU Prefix in GK Indications
Video/Voice Port Configuration and Resolution Configuration
16-67
Conference Profile
Gateway Profiles
Hardware Monitor
16-69
Signaling Monitor
Conferencing
Defining Dial Out Participants
Reserving Video Resources for a Conference
Monitoring Conferences
General dialog box
Resource Report
Port Gauge Indications
16-71
Session Border Controller SBC
Remote Connection Using the Internet
NAT Network Address Translation Traversal
Deployment Architectures
Business to Business Connections
System Configuration in SBC environments
To enable and modify FW NAT Keep Alive
FW Firewall NAT Keep Alive
17-1
IVR Services
IVR Services List
To view the IVR Services list
IVR Services Toolbar
1IVR Toolbar buttons
Button Button Name Descriptions
Adding Languages
To add a language
17-3
To upload messages to the MCU
Uploading a Message File to the RMX
17-5
2lists the Message Types for each category
2IVR Message Types by Message Category
Message Message Type Category
To define a new Conference IVR Service
Defining a New Conference IVR Service
Defining a New Conference IVR Service
Defining the IVR Service for Gateway Calls on
17-7
17-8 Polycom, Inc
17-9
17-10 Polycom, Inc
6Conference IVR Service Properties General Voice Messages
Message Type Description
17-11
Complete the procedure
Number of redials. This call is then disconnected
Disconnect on Wrong
17-13
Click the Roll Call tab
If Enable Roll Call option is selected
7Conference IVR Service Properties Roll Call Messages
Roll Call Message Description
17-15
If Enable Tone Notifications option is selected
Slide Resolution Format Input Slides Generated Slides
8IVR Slide Input / Output Formats
High HD1080p HD720p
CIF
Video Services Description
Low 4CIF
4SIF
17-18 Polycom, Inc
10New Conference IVR Service Properties Dtmf Codes
Operation Dtmf String Permission
17-19
17-20 Polycom, Inc
17-21
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service
New Entry Queue IVR Service Global dialog box opens
11Entry Queue IVR Service Properties Global Parameters
Fill in the following parameters
17-23
12Entry Queue IVR Service Properties Conference ID
Select the voice messages
Assign an audio file to each message type, as follows
New Entry Queue IVR Service General dialog box opens
17-25
Operator Assistance dialog box opens
To select the default Conference IVR Service
Then click the Set Default Conference IVR Service button
To select the Default Entry Queue IVR Service
Music file guidelines
To modify the properties of an IVR Service
Replacing the Music File
Adding a Music File
Install Music File window opens
Creating Audio Prompts and Video Slides
Recording an Audio Message
To define the format settings for audio messages
Attributes list, select 16.000 kHz, 16Bit, Mono
17-29
To record a new audio message
17-31
To create a welcome video slide
Creating a Welcome Video Slide
Entering Additional Dtmf Codes
Inviting Participants using Dtmf
Error Handling
Invite Call Flow
Enabling the Invite Participants using Dtmf Option
General Video Services Dtmf Codes
To enable the Invite Participant using Dtmf on the RMX
Conference IVR Services General tab is displayed
IVR Services Video Services tab is displayed
17-35
IVR Services Dtmf Codes tab is displayed
Message Type Message Text File Name
Default IVR Prompts and Messages
To disable the Invite Participant option
Disabling the Invite Participant Option
17-38 Polycom, Inc
17-39
NID
Ivrmessagevolume
Volume Control of IVR Messages, Music and Roll Call
To control the volume of IVR music, messages and Roll Call
Ivrmusicvolume
18-1
Call Detail Record CDR Utility
CDR File
CDR File Formats
Following is an example of a formatted CDR file
Following is a sample of an unformatted CDR file
Multi-Part CDR Files
CDR File Contents
Viewing the Conference Records
Viewing, Retrieving and Archiving Conference Information
Multi-part CDR File display
To retrieve and archive CDR records
Refreshing the CDR List
Retrieving and Archiving Conference CDR Records
To refresh the CDR list
Gateway Calls
Gateway Functionality
19-1
Call Flows
IP Participants
Direct Dialing
Dialing from H.323 Endpoints
Dialing string
19-3
Optional
Dialing from SIP Endpoints
19-5
Gateway IVR
Direct IP Dialing
Dial-out Calls
Gkmandatoryforcallsout System Flag
Dial-in Calls
Flag Value Gatekeeper Results Available
19-7
Enabling or Disabling Direct IP Dialing
Isdn Participants
Pstn Dial-in Using GK Prefix
Dialing from ISDN/PSTN Endpoints
19-9
Calling an IP Endpoint via Gateway
Interoperability with CMA
323
Gateway Redial or Redialing Gateway Calls
Redial on Wrong Number
Wrong Destination Number
Disconnect on Busy
Disconnect on No Answer
Wrong Destination Number Time-out
There are 4 new IVR Messages
Configuring the Gateway Components on the RMX
Disconnect on Wrong Number
New IVR Messages
To define a new Conference IVR Service for gateway calls
Defining the IVR Service for Gateway Calls
19-15
19-16 Polycom, Inc
Defining the Conference Profile for Gateway Calls
To define a Conference Profile for Gateway Sessions
19-17
Defining the Gateway Profile
To define a new Gateway Profile
RMX Management Rarely Used pane, click Gateway Profiles
19-19
Service for dialing out to the target number
Click OK New Gateway Profile is added to the list
System Configuration
Enabling Pstn dial-in using GK prefix
Displaying the Connection Information
Administrator’s Guide, Conference Level Monitoring on
Monitoring Ongoing Gateway Sessions
Connection Indications
Conference ID
Gateway Session Parameters
Connected Participant Parameters
Gateway Session Name
Define the Meeting Room with the following
To set up the Meeting Room for direct dialing
19-25
Dialing to Polycom DMA
Calling the DMA via Gateway IVR
Manual Dial String Entry
Automatic Dial String Generation
19-27
Enabling Pstn dial-in using GK prefix
Pstn Dial-in Using GK Prefix
Deploying a Polycom RMX Serial Gateway S4GW
Standalone RMX
RMX with DMA
19-30 Polycom, Inc
20-1
Accessing the RMX Manager Directly
To access the RMX Manager directly
RMX Manager Application
New RealPresence Collaboration Server RMX Installation Note
Installing the RMX Manager
Click the Install RMX Manager link
Upgrade Notes
20-3
Click All Programs Polycom RMX Manager
Starting the RMX Manager Application
To use the browser
To use the Windows Start menu Click Start Programs
Connecting to the MCU
To connect the RMX Manager to an MCU
20-5
20-6 Polycom, Inc
20-7
RMX Manager Main Screen
MCUs Pane
MCUs pane includes a list of MCUs and a toolbar
1MCU Icons and Statuses
Monitoring conferences
Conferences Pane
RMX Management
MCUs Toolbar
Participant Alerts
List Pane
Status Bar
System Alerts
Port Usage Gauges
MCU State indicator displays the status of the selected MCU
Address Book
Conference Templates
Adding MCUs to the MCUs List
To add a RMX unit
MCU IP
20-13
Starting a Conference
Start a Reservation
Starting a Conference from the Conferences Pane
20-15
Starting a Reservation
To start a conference from the Reservation Calendar
MCUs pane, select the MCU to run the conference
20-16 Polycom, Inc
Monitoring Conferences
Grouping the Participants by MCU
On the RMX Menu, click View Group by MCU
20-17
Participants pane display changes accordingly
Start Monitoring/Stop Monitoring
To disconnect an MCU
Disconnecting an MCU
Modifying the MCU Properties
To view and/or modify the MCU Properties
Removing an MCU from the MCUs Pane
Changing the RMX Manager Language
To Remove an MCU from the list
20-21
Import/Export RMX Manager Configuration
To Export the RMX Manager Configuration
Export RMX Manager Configuration dialog box opens
Import RMX Manager Configuration dialog box opens
To Import the RMX Manager Configuration
RMX Management pane, click IP Network Services
Installing RMX Manager for Secure Communication Mode
To install the RMX Manager
Set the RMX to Non Secure Communication Mode
Security tab is displayed
Clear the Secured Communication check box
Enter the Local Domain Name
Set the RMX to Secure Communication Mode
Create a Certificate Request
20-25
Management Network Properties dialog box is displayed
Click on the Security tab. The Security tab is displayed
Select the Secured Communication check box
20-27
Using an Internal Certificate Authority
Certificate Export Wizard is displayed
Select Base-64 encoded X.509 .CER
Click the Next button
20-29
20-30 Polycom, Inc
21-1
System and Participant Alerts
An identifying number assigned to the system alert
1Active Alarms Pane Columns
System Alerts
To view the System Alerts list
21-3
Participant Alerts
To view the Participants Alerts list
Click the red blinking Participants Alerts indication bar
To Alter the MCU Time
RMX Time
Altering the clock
Participant Alerts pane opens
21-5
Resource Management
Resource Capacity
Maximum Possible Resources Resource Type RMX MPMx
21-7
Resource Capacity Modes
AVC Conferencing Continuous Presence
Resolution/fps Video Resources Used
Resource Usage
SVC Conferencing
AVC Conferencing Video Switching
AVC Conferencing Voice
21-9
Video/Voice Port Configuration
Flexible Resource Capacity Mode
Fixed Resource Capacity
Flexible Resource Capacity Fixed Resource Capacity
Configuring the Video/Voice Resources in MPM Mode
Configuring the Video/Voice Resources in MPM+ and MPMx Mode
There are two Resource Capacity modes in MPM+ and MPMx Mode
Flexible Resource Capacity
To allocate Audio Only ports in MPM+ and MPMx mode
To allocate resources in Fixed Resource Capacity mode
RMX menu, click Setup Video/Voice Port Configuration
21-13
Video/Voice Port Configuration dialog box opens
21-14 Polycom, Inc
21-15
Forcing Video Resource Allocation to CIF Resolution
To cancel the forcing of CIF resource
To force CIF resource
Column Description
Main toolbar, click Administration Resource Report
Displaying the Resource Report
6Resource Report Fields Parameters
21-17
Resource Report Display in Flexible Resource Capacity Mode
Port Gauges
21-19
Resource Report is displayed as follows
7ISDN E1/T1 Connection Capacity vs. Bit rate
RMX Resource Management by CMA and DMA
21-21
Setting the Port Usage Threshold
Port Usage Threshold
To Set the Port Usage Threshold
SIP Dial-in Busy Notification
Audio Ports Gauge
Port Usage Gauges
Port Gauges in Flexible/Fixed Capacity Modes
High Port Usage threshold
Video Ports Gauge
Flexible Capacity Mode
Fixed Capacity Mode
System Information
21-25
ISDN/PSTN
MPM Only MPM cards are supported. MPM+ and MPMx
Cards in the system are disabled. It is the mode used
Cards in the system are disabled
Media cards
Private MIBs
Snmp Simple Network Management Protocol
MIBs Management Information Base
Traps
Interfaces Mib-2
Alarm-MIB
MIB H.341 H.323
Standard MIBs
21-29
Unified MIB
Name Type Description
Palntsc NTSC/PAL
21-30 Polycom, Inc
An Example of a ColdStart Trap
An Example of an Authentication Failure Trap
Status Trap
To enable Snmp option
RMX Web Client menu bar, click Setup Snmp
Defining the Snmp Parameters in the RMX
21-33
1RMX-SNMP Properties Agent Options
Contact person for this
With the MCU
RMX-SNMP Properties Traps dialog box opens
Click the Traps tab
21-35
AES
RMX-SNMP Properties Security dialog box opens
21-37
Default Empty
Default MD5
Default DES
Hot Backup
Accepted Host IP Address dialog box opens
RMX Snmp Properties Security dialog box, click OK
21-39
Enabling Hot Backup
Using Hot Backup Triggers
To enable Hot Backup
21-41
Configuring the Hot Backup Triggers
Reset the Master MCU
Modifications to the Master MCU Requiring System Reset
Select the appropriate Hot Backup Triggers check boxes
To modify the Master MCU configuration
Stop Repeating Message
Using Audible Alarms
Audible Alarm Permissions
When selected all audible alarms are immediately stopped
Option Description
Configuring the Audible Alarms
7Audible Alarm User Customization Options
User Customization
21-45
Replacing the Audible Alarm File
Banner Display and Customization
Multilingual Setting
Customizing the Multilingual Setting
To customize the Multilingual Setting
Sample
Non-Modifiable Banner Text
Sample 1 Banner
Non-Modifiable Banners
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customize the banners by modifying the following fields
Banners Configuration dialog box opens
8Banner Configuration
Customizing Banners
Banner Display
Login Screen Banner
21-51
Backup and Restore Guidelines
Software Management
Main Screen Banner
Click the Browse button
Using Software Management
Backup Configuration dialog box opens
Browse to the Install Path and then click Install
OK, or
Using Ping
Ping RMX
To Ping a network entity from the RMX
Notification Settings
To configure the notifications
10Notification Settings Parameters
21-55
Logger Diagnostic Files
File name format
11Diagnostic File Button Options
Following tasks can be performed
File name structure
Apache logs
Standard Security Mode
Information Collector
Viewing the Logger Files
Network Intrusion Detection System Nids
Ultra Secure Mode
Using the Information Collector
Unpermitted access includes
21-59
Creating the Information Collector Compressed File
To create the compressed file
Click the Collect Information button
To view the compressed file
Auditor
Saving the Compressed File
Viewing the Compressed File
Retrieving Auditor Files
To access Auditor Files
Auditor Files
Auditor Event History File Storage
Double-click the file
Auditor File Viewer
To retrieve files for storage on a workstation
To open the file in the Auditor File Viewer
21-63
Following fields are displayed for each event
To open an auditor event file stored on the workstation
Event
Alerts and Faults
Lists Alerts and Faults that are recorded by the Auditor
Audit Events
Transactions
Lists Transactions that are recorded by the Auditor
Transaction
21-67
14Transactions
ActiveX Bypass
Installing ActiveX
Resetting the RMX
To reset the RMX
21-69
Comprehensive Restore
Restore Factory Defaults
Restoring Factory Defaults
Standard Restore
Click the Backup & Configuration option
USB key
21-71
Backup Configuration Dialog box opens
21-73
To Restore Factory Default Settings using the USB key
21-74 Polycom, Inc
System Configuration Flags
Modifying System Flags
22-1
Mcmsparameters tab, the following flags can be modified
22-3
Enablecyclicfilesy
Enableagc
Enableautoextensio
Enablecascadedlink
22-5
Isdncountry Code
CONTENTFORCEH263
Hidesitenames
Internalscheduler
22-7
Isdnresourcepolicy
Itpcropping
Ivrrollcalluseton
Esinsteadofvoice
22-9
Maxconfpasswordr
Lastloginattempts
Legacyepcontentde
Faultlayout
22-11
Msenvironment
Multipleservices
Mintipcompatibilityl
Inerate
22-13
Numericconfpassma
Faultlen
Passwordexpiration
Numericconfpassde
22-15
Example
22-17
To add a flag
Manually Adding and Deleting System Flags
22-19
Bondingdialingmeth
Bondinggroupdelay
Burnbios
Cacenable
22-21
Possible values
22-23
Default no
Enablelyncrtcpint
ENABLEH239
ENABLEH239ANNEXT
Enableipredial
22-25
FORCE1X1LAYOUTON
Externaldbpasswor
Externaldbport
Fadeinfadeout
22-27
Possible values YES / no
RATESD30SHARPNESS
Contentrate
RATEHD720P30SHARP
RATEHD720P60MOTION
22-29
Default n
22-31
Default YES
Tionseconds
Passwordfailurelimi
Portgaugealarm
Partygatheringdura
22-33
Sendwiderestoip
Sendsipbusyuponr
Esourcethreshold
Sendsrtpmki
Setautobrightness
Sendwiderestoisd
Setaudioclarity
Setaudioplc
Insec
Sipenablefecc
Sipfastupdateinter
Setdtmfsourcediff
22-37
Tclatencysize
Supporthigh
Profilewithisdn
Tcburstsize
22-39
Manually Adding Flags to the Csmoduleparameters Tab
To delete a flag
Deleting a Flag
Default Value Possible Values
Auto Layout Configuration
Customizing the Default Auto Layout
Default Auto Layout is controlled by 13 flags
22-42 Polycom, Inc
22-43
Legacyepcontentdefaultlayout Flag Values
Set to Number Flag Possible Participant’s View
Predefined AUTOLAYOUT5
22-44 Polycom, Inc
Csenableepc Flag
Automatic Password Generation Flags
22-45
Default in Ultra Secure Mode, Chairperson
Enabling the Automatic Generation of Passwords
Default in non-secured mode means no minimum
Default in Ultra Secure Mode Conference password
Numericconfpassdefaultl
Numericchairpass Default
22-47
Snmp
Ultra Secure Mode Flag
Range Default Network Security
Login and Session Management
22-49
Chine Passwordexpirat Iondays Ionwarningdays Passwordhistor
Range Default User Management
Disableinactive User
Strong Passwords
22-51
Range Default Cyclic File Systems
Ultrasecuremode System Flag Descriptions
Flag Description Network Security
Flag Description
Strong Passwords
22-53
RMX Serial Gateway S4GW
22-54 Polycom, Inc
RMX Hardware Monitoring
Viewing the Status of the Hardware Components
23-1
Button Name Description
HW Monitor Pane Tool bar
23-3
Hardware Properties dialog box has the following structure
3MCU Properties General Info
To view the MCU Properties
23-5
4MCU Properties Event Log
Mezzanine B
To view the Card Properties
5Card Properties General Info
Mezzanine a
23-7
To View the Supporting Hardware Components Properties
Backplane Properties
6Backplane Properties General Info
Fans
General Settings
FAN Properties
7FANS Properties General Info
23-9
LAN 1, LAN 2, LAN 3 Properties
8MCU Properties General Info
Chassis File ID
ID assigned to the MCU’s chassis file
23-11
9MCU Properties Event Log
10Card Properties General Info
23-13
11Backplane Properties- General Info
Field Description General Settings
12FANS Properties General Info
Fan number Fan numbering Speed rpm Present speed of a fan
23-15
LAN 0, LAN 1, LAN 2 Properties
13MCU Properties General Info
0x20 Switch, 0x86 MFA, etc
14MCU Properties Event Log
23-17
15Card Properties General Info
Backplane+ Properties
16Backplane+ Properties- General Info
23-19
Board Mac Address
If applicable second Backplane Mac address
17FANS Properties General Info
Diagnostic Mode RMX 1500/2000/4000
Connecting to the Shelf Management Server
23-21
To run Basic Mode Diagnostics on a Hardware Component
Performing Basic Mode Diagnostics
23-23
List pane tool bar, click the Basic Mode button
After login the following screen appears
23-25
18Run Tests Parameters
19Tests Selection Additional Test Parameters
1RMX 2000/4000 Diagnostics Tests & Monitoring Tests
Reset Confirmation dialog box, click Yes
Performing Advanced Mode Diagnostics
To run Advanced Mode Diagnostics on a Hardware Component
List pane tool bar, click the Advanced Mode button
23-28 Polycom, Inc
23-29
3RMX 2000/4000 Diagnostics Tests & Monitoring Tests
20Tests Selection Additional Test Parameters
5RMX 2000/4000 MPMx D DSP DSP Sub Test selection
Diagnostics Monitoring
MCU Monitor
23-31
Cards Monitor
21Tests Monitoring MCU Monitor Parameters
22Tests Monitoring Card Monitor Parameters
Error Buffer
23Tests Monitoring Card Monitor Parameters
23-33
Temperature Thresholds
To view the RMX Ctnl Properties
Click Active Alarms
RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties
To view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties
23-36 Polycom, Inc
23-37
To view the MPM+ Properties
To view the MPMx Properties
MPMx Card Properties
Disconnection Causes
Table A-1Call Disconnection Causes
Disconnection Cause Description
ARQ
Disconnection Cause Description
Ambiguous
Requested resource Must be accessed through
Disconnection Cause Description
Number Summary Description
Disconnection Cause
Subscribed
Disconnection Cause
Number Summary Description
Enquiry Status Enquiry
Disconnection Cause
CUG or a CUG call was made to a non CUG member
CUG
Message with
Unrecognized That was not recognized Parameter Discarded
Interworking An interworking call has ended Unspecified
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Alarms and Faults
Alarms
Alarm Code Alarm Description
Table B-1Alarms
Appendix B-Alarms and Faults
Free space percentage% minimum free space Blocks
Appendix B-Alarms and Faults
Such a case the system is automatically restarted
Alarm Code Alarm Description
Alarm Code Alarm Description
CDR Fields Unformatted File
Appendix C
GMT. The reservation time of a reservation that was started
Table C-1Conference Summary Record Fields
Event Records
Event Code Event Name Description
Event Code Event Name Description
Gatekeeper
Update
SIP Private
Extensions
PARTICIPANT, User Disconnect PARTICIPANT, User
User Update
User ADD
User Delete
Continue
Attend Party
Back to
Party
Contents of the participant information fields
User Update Participant Continue 1, on page C-22 2102
Additional information about a User Update Participant
User Update Participant Continue 1, on page C-22 2106
Continue 10, on page C-15
Fields for Event 5001 Conference Start Continue
Fields for Event 6001 Conference Start Continue
Fields for Event 11001 Conference Start
Appendix C-CDR Fields Unformatted File
Value is in units of 0.01 seconds
For the type of conference
Before switching to the next participant
Any other number Unknown
NTI FX
NTI TIE Trunk
ATT Accunet
Participant Name Name of the participant
Channels, as follows
Video parameters
12 H.323 card failure
Field Description
Field Description
Dialed by the MCU for each participant channel
Identification as identified by the MCU
ISDN/PSTN
Address overrides the gatekeeper
SIP URI
Tel URL
Undefined
Remote participant
Field Description
Secondary Cause
SIP
Password Not supported This field remains empty
Bonding Phone Number Phone number for Bonding dial-out calls
SIP URI
Field Description
Field Description
Up to 80 characters
Table C-29Event fields for Event 33 Party Chair Update
Field Description
Operator Attend Party to Conference
Operator Name
Party Name Name of the participant who was moved
Bandwidth that is currently supported
Isdn
MCU
Party Alias SIP Party Address
Value Call Disconnection Cause
Info1 Info2 Info3 Info4
VIP
Table C-40Disconnection Cause Values
SIP bad name
Value Call Disconnection Cause
Following MGC Manager events are not supported by the MCU
MGC Manager Events that are not Supported by the MCU
Starting a conference uses the following method
Ad Hoc Conferencing and External Database Authentication
Ad Hoc Conferencing without Authentication
Ad Hoc Conferencing with External Database Authentication
MCU
Ad Hoc Conferencing with Authentication
Network
Conference Access with External Database Authentication
Conference Access Validation All Participants Always
MCU
Conference Access Validation Chairperson Only Upon Request
Ad Hoc Settings
Entry Queue IVR Service with Conference ID Request Enabled
Profiles
External Database Application Settings
Authentication Settings
Ad Hoc enabled Entry Queue
MCU Configuration
To set the System Configuration flags
Click OK Reset the MCU for flag changes to take effect
Flag Description and Value
Set the External Server Authentication field to
Set the External Server Authentication field to Numeric ID
Channel Index For Polycom Internal use only
Lution is 4CIF, the Faulty flag is displayed
Bilities exchange, the Faulty flag is displayed
Participant Properties Advanced Channel Information
Field Description
From the beginning of the channels life span
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PFX / PEM
Secure Communication Mode
Environments are
CSR
For example RootCA ↔ IntermediateCA ↔ SubCA
Switching to Secure Mode
Client Authentication Server Authentication
Purchasing a Certificate
Click Send Details
To install the certificate
Installing the Certificate
Rmxmanagement
Enabling Secure Communication Mode
When Secure Communications Mode is enabled
Creating/Modifying System Flags
Alternate Management Network
Management Security Properties dialog box is displayed
Select the Secured Communication check box
Ultrasecuremode System Flag
Ultra Secure Mode
Securing an External Database
Ultrasecuremode System Flag
Unique Certificates for all Networked Entities
PKI Public Key Infrastructure
Offline Certificate Validation
Peer Certificates
Self Validation of Certificates
Certificate Revocation List
Installing and Using Certificates on the MCU
Default Management Network
To enable Request Peer Certificate
Default IP Network Service
Managing Certificates in the Certification Repository
To add a certificate to the repository
Issued To Issued By Expiration Date Status
Trusted Certificates
Adding Trusted Certificates
Paste Certificate and Send Certificate
Send Certificate File
Option. Paste Certificate and Send Certificate
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Personal Certificates Management and Signaling Certificates
Network Service Issued To Issued By Expiration Date Status
CRL Certificate Revocation List
Adding a CRL
To add a CRL to the repository
Select the Certificate File Format PEM or DER
MS Active Directory Integration
Removing a CRL
To remove a CRL
Internal MCU database and Active Directory
Ultra Secure Mode
Standard Security Mode
Directory and Database Options
636
Directory Services Configuration dialog box is displayed
Enabling Active Directory Integration
389
Click the Role Mapping tab
Directory Services Role Mapping dialog box is displayed
Authentication Type Only Ntlm can be used
Table F-5Directory Services Role Mapping
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Alternate Management Network
Management Network Primary
To modify the workstation’s IP addresses
Configuring the Workstation
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To connect directly to the MCU
Connecting to the Management Network
Fast Configuration Wizard starts
To connect to the Alternate Management Network
Connecting to the Alternate Management Network
Configure the modem as follows
Connecting to the MCU via Modem
Procedure 1 Install the RMX Manager
Procedure 2 Configure the Modem
Procedure 3 Create a Dial-up Connection
To create a dial-up connection
Create a new connection
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Click All Programs
Procedure 4 Connect to the MCU
To Connect using the RMX Manager To use the browser
To use the Windows Start menu
Overview
Setting the MCU for Integration Into Microsoft Environment
Conferencing Entities Presence
Multiple Networks
Table H-1SIP TLS Encryption Key Support by System Component
1500 2000 4000
Table H-2RMX Media Cards vs Network Services including ICE
Connecting to the MCU in ICE Environment
Interactive Connectivity Establishment ICE
ICE Guidelines
Local Branch office Remote Federation
Dialing Methods
Table H-3Available dialing methods per Connection Type
Matched URI Routing Numerical Dialing Registered User Name
Setting the Matched URI Dialing Method
Office Communications Server side
MCU side
To set the MCU as trusted in OCS
Open the OCS Management application
Expand the Enterprise Pools list
Pool Front End Properties dialog box opens
Click the Host Authorization tab
To add MCU to the Routing Roles
Setting the Static Route for MCU in the OCS
Expand the Enterprise Pools list
Load Front End Properties dialog box opens
Configuring the MCU System
Conferencing entity routing name@domain name
Setting the Numerical Dialing Method
Setting the Numerical Dialing for MCU Meeting Rooms
To dial in directly to a conference or Entry Queue
Configure Office Communicator Users for Enterprise Voice
Optional. Removing the MCU from the Host Authorization List
To set up the MCU/DMA as a Voice Gateway
Configuring the MCU as a Routable Gateway
Run the following command
Establishing a Voice Route to the MCU Voice Gateway
To establish the voice route
Click the Routes tab
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On the Configure User Settings dialog box, click Next
Configuring Office Communicator Users for Enterprise Voice
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Click the Communications tab
Select the Enable Enterprise Voice option
Starting a Conferencing Call from the MOC
Available Certificate Tasks window appears
Delayed or Immediate Request window appears
Name and Security Settings window appears
Select Create a New Certificate and click Next
Select the Mark cert as exportable check box
Organization Information window appears
Your Server’s Subject Name window appears
Choose a Certification Authority window appears
Assign Certificate Task window appears
Select Export a certificate to a *.pfx file and click Next
Select Assign certificate later and click Next MS R2
Certificate Wizard Completed window appears MS R2
Click Finish MS R2
Export Certificate Password window appears
Certificate Wizard Completed window appears
To create the certPassword.txt file
To add the MCU user to the Active Directory
Creating an Active Directory Account for the MCU
New User wizard, define the following parameters
Table H-4Active Directory New User Parameters for the MCU
Name defined for the Office Communication Server
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Configure the MCU for ICE dialing
Call Admission Control CAC
Configuring the Polycom-Microsoft Solution
Media Over TCP
Network Error Recovery
SIP Dialog Recovery
FEC Support
Configuring the RMX 1500/2000/4000 for Microsoft Integration
DNS Servers Addresses
Default name is MCU
Security Certificate
Management Network Properties DNS Parameters
PFX Method
Configuring the MCU IP Network Service
To configure the MCU IP Network Service
CSR Method
Default IP Service Networking IP dialog box opens
SIP Server Type, select Microsoft
Click the SIP Servers tab SIP Server, select Specify
Table H-1Create Certificate Request
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CSR Method Sending the certificate
PFX Method Sending the Certificate
If no additional configuration is required, reset the MCU
Default IP Service Networking IP dialog box, click OK
Three filespkey.pem, cert.pem and certPassword.txt
Enabling the Microsoft Environment
Polycom MCU System Flag Configuration
ENV
Sipfastupdateinterval
Flag Name Value and Description
Sipfreevideoresources
Possible values AUTO, G711A, G711U, G722
Default G711A
Table H-4Allocated video resolutions per video resolution
HD Frame Rate Flag Settings using the RTV Video Protocol
Busy
Adding Presence to Conferencing Entities in the Buddy List
To add the conferencing entity user to the Active Directory
Enabling the Registration of the Conferencing Entities
Table H-5Active Directory New User Parameters for the MCU
Select from Active Directory dialog box opens
Defining the Microsoft SIP Server in the IP Network Service
Enabling Registration in the Conference Profile
Select the Use the user principal name UPN option
That Network Service
Table H-6Profile Properties Network Services
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Figure H-3Ongoing Conferences list SIP Registration
Conferencing Entity Properties
Conferencing Behavior
MCU Configuration for CAC Implementation
Siptcpportaddrstrategy = 1 default setting
Enabling CAC Implementation
Monitoring Participant Connections
To connect to an A/V MCU conference
To configure the MCU for ICE Dialing
Configuring the MCU for Federated ICE Dialing
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To view the channel properties of the participant
Monitoring the Participant Connection in ICE Environment
Following connection information is displayed
Alarm Code Alarm Description
Active Alarms and Troubleshooting
Active Alarms
Table H-9New Active Alarms
Alarm Code Alarm Description
ICE Active Alarms
ICE Environment MCU Active Alarms
Active Alarm Phase Alarm Displayed When Troubleshooting
Active Alarm Phase Alarm Displayed When Troubleshooting
Troubleshooting
Known Issues
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Polycom Open Collaboration Network Pocn
Polycom Immersive Telepresence Systems ITP Version
Cisco TelePresence System CTS Version
Company to company via Service Provider
Single Company Model Polycom and Cisco Infrastructure
Single company with Polycom and Cisco Infrastructure
Ctms
Component Version Description Cisco Equipment
Cucm
IOS
Component Version Description Polycom Equipment
MLA
CMA
DMA Meeting Number
Call Flows
Multipoint call with DMA
Virtual Meeting Room in DMA
Multipoint call without DMA
According to its Dial Plan forwards calls with prefix
To the MCU
Model
Company to Company Models Using a Service Provider
CMA Gatekeeper
Model
Call Flow
Multipoint call via Service Provider Model
Figure I-3Company to Company via Service Provider Model
Polycom Equipment
Deployment architecture includes
Company a
Company B
Call Flow
Standalone Cisco IOS Gatekeeper
Administration
Gatekeepers
Standalone Polycom CMA System as a Gatekeeper
239
Configuring the Cisco and Polycom Equipment
Content
Resolution is fixed at XGA at 5fps
Polycom Equipment
Cisco Equipment
SIP only no TIP support Versions
Configuring a Virtual Meeting Room VMR
Configuring CMA to route H.323 calls to MCU
Set the Mintipcompatibilitylinerate System Flag
Endpoints
Procedure 1 Set the Mintipcompatibilitylinerate System Flag
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Procedure 4 Configuring a TIP Enabled Profile on the MCU
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TIP Compatibility None
TIP Compatibility Video & Content
RPX OTX TPX HD ATX HD
CTS
Click the Video Quality tab
Set the Telepresence Mode to Auto
Click the Video Settings tab
Procedure 6 Configuring a Meeting Room on the MCU
Collaboration with Microsoft and Cisco
Microsoft MS Lync using MS-ICE RTV 720p
Component Polycom
Deployment Architecture
Cisco TelePresence System CTS Versions 1.7
MS Lync as a Static Route
Cisco
TLS and Srtp
Component Version
Microsoft
Multipoint Calls using DMA
Configuring the Microsoft, Cisco and Polycom Components
Microsoft Lync Server
Workstation
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Register the ITP endpoints to the Lync server
Create a New Profile for the Meeting Room
Open MLA to configure ITP Layouts
Configure a TIP Enabled Profile on the MCU
Register HDX endpoints to the DMA as Gatekeeper
Sender
Content Receiver
Content
Table I-1 TIP Compatibility None
Table I-2TIP Compatibility Video Only
Table I-3TIP Compatibility Video & Content
Encryption
Endpoints
SIP P+C
Configure SIP endpoints to register to
DMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP Proxy
Endpoint Registration Dialing Method Lync
Participant Properties General dialog box opens
Operations During Ongoing Conferences
Monitoring
CTS Participants
Lync Participants RTV
Click the Channel Status Advanced tab
Known Limitations
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Restoring Defaults
USB Restore Defaults
USB port of an MCU in Ultra Secure Mode can be used to
To restore the MCU to Factory Security Defaults
Restore to Factory Security Defaults
Comprehensive Restore to Factory Defaults Procedure
Comprehensive Restore to Factory Defaults
Procedure B Restore to Factory Defaults
Procedure a Backup Configuration Files
SIP RFC Support
Appendix K
SIP RFC
Homologation for Brazil
323 & SIP Flag Settings
Flag name Siptimerssetindex
SIP Timer Types & their Values
5000
Flag name H323TIMERSSETINDEX
Flag name Disabledummyregistration
TimerK