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Operator Assistance & Participant Move

Operator conferences and participant move are supported in AVC Conferencing Mode only.

Users (operators) assistance to participants is available when:

•Participants have requested individual help (using *0 DTMF code) during the conference.

•Participants have requested help for the conference (using 00 DTMF code) during the conference.

•Participants have problems connecting to conferences, for example, when they enter the wrong conference ID or password.

In addition, the user (operator) can join the ongoing conference and assist all conference participants.

Operator assistance is available only when an Operator conference is running on the MCU.

The Operator conference offers additional conference management capabilities to the RMX users, enabling them to attend to participants with special requirements and acquire participant details for billing and statistics. This service is designed usually for large conferences that require the personal touch.

Operator assistance is available in MPM, MPM+ and MPMx Card Configuration Modes.

From Version 7.1, MPM media cards are not supported.

Operator Conferences

An Operator conference is a special conference that enables the RMX user acting as an operator to assist participants without disturbing the ongoing conferences and without being heard by other conference participants. The operator can move a participant from the Entry Queue or ongoing conference to a private, one-on-one conversation in the Operator conference.

In attended mode, the RMX user (operator) can perform one of the following actions:

•Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance.

•After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference).

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Operator Assistance & Participant Move, Operator Conferences, 10-1
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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