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IVR Services

IVR Services are supported in AVC Conferencing Mode only.

Interactive Voice Response (IVR) is an application that allows participants to communicate with the conferencing system via their endpoint’s input device (such as a remote control). The IVR Service includes a set of voice prompts and a video slide used to automate the participants connection to a conference or Entry Queue. It allows customization of menu driven scripts and voice prompts to meet different needs and languages.

The IVR module includes two types of services:

•Conference IVR Service that is used with conferences

•Entry Queue IVR Service that is used with Entry Queues

The system is shipped with two default Conference IVR Services (one for the conferences and the other for gateway calls) and one default Entry Queue IVR Service. The default services include voice messages and video slides in English.

To customize the IVR messages and video slide perform the following operations:

•Record the required voice messages and create a new video slide. For more information, see "Creating a Welcome Video Slide” on page 17-32.

•Optional. Add the language to the list of languages supported by the system.

•Upload the voice messages to the MCU (This can be done as part of the language definition or during the IVR Service definition).

•Create the Conference IVR Service and upload the video slide, and if required any additional voice messages.

•Optional. Create the Entry Queue IVR Service and upload the required video slide and voice messages.

When upgrading the RMX software version new DTMF Codes and voice messages are not automatically added to existing IVR Services in order to avoid conflicts with existing DTMF codes. Therefore, to use new options, new Conference and Entry Queue IVR Services must be created.

IVR Services List

You can view the currently defined Conference IVR and Entry Queue IVR Services in the IVR Services list pane.

To view the IVR Services list:

1In the RMX Management pane, expand the Rarely Used list.

2Click the IVR Services () entry.

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual IVR Services List, To view the IVR Services list, 17-1
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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