Chapter 17-IVR Services

Table 17-6Conference IVR Service Properties - General Voice Messages (Continued)

Message Type

Description

 

 

Mute All On

Informs all participants that they are muted, with the exception of the

 

conference chairperson.

 

Note: This message is played only when the Mute All Except Me

 

option is activated.

 

 

No Video Resources

Informs the participant of the lack of Video Resources in the RMX and

Audio Only.

that he/she is being connected as Audio Only.

 

 

Participant Help

A voice menu that is played upon request from a participant, listing

Menu

the operations and their DTMF codes that can be performed by any

 

participant.

 

 

Password Changed

A message is played when the password was successfully changed.

Successfully

 

 

 

Recording Failed

This message is played when the conference recording initiated by

 

the chairperson or the participant (depending on the configuration)

 

fails to start.

 

 

Recording in

This message is played to participant joining a conference that is

Progress

being recorded indicating the recording status of the conference.

 

 

Redial on Wrong

A message is played requesting the participant to enter a new

Number

destination number followed by up to five redial attempts. If all redial

 

attempts fail, the participant is alerted by an IVR message that the

 

dialed number is unreachable, followed by the Reorder Tone and

 

disconnection.

 

 

Request Billing Code

Requests the participant to enter a code for billing purposes.

 

 

Requires Chairperson

The message is played when the conference is on hold and the

 

chairperson joins the conference. For this message to be played the

 

Conference Requires Chairperson option must be selected in the

 

Conference Profile - IVR dialog box.

 

 

Ringing Tone

The tone that will be played to indicate that the system is calling the

 

destination number.

 

 

Self Mute

A confirmation message that is played when participants request to

 

mute their line.

 

 

Self Unmute

A confirmation message that is played when participants request to

 

unmute their line.

 

 

18Click the Roll Call tab.

The New Conference IVR Service - Roll Call dialog box opens.

The Roll Call feature of the Conference IVR Service is used to record the participants’ names for playback when the participants join and leave a conference.

Roll Call announcements played upon a participant’s connection or disconnection from a conference (Entry and Exit announcements) can be replaced by tones. These tones can be used as notification when participants join or leave the conference but the identification of the participant is not required. The system is shipped with two default

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Click the Roll Call tab, 17-13
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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