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Polycom RMX 1500, DOC2702A manual Polycom, Inc

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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

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Polycom RMX 1500, DOC2702A manual Polycom, Inc

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Polycom Solution Support Deleting a Conference TemplateExporting and Importing Conference Templates Exporting Conference TemplatesMonitoring SIP Bfcp Content Using Dtmf Codes to Manage the Recording ProcessViewing the Properties of an Ongoing SVC-based Conference Request to SpeakUser and Connection Management in Ultra Secure Mode 15-8 Implementing Password Re-Use / History Rules 15-11Ethernet Settings Configuration RequirementsIVR Services Defining a New Entry Queue IVR Service Inviting Participants using DtmfError Handling Enabling the Invite Participants using Dtmf OptionStatus Bar Address BookConference Templates Adding MCUs to the MCUs ListDisconnecting an MCU Import/Export RMX Manager ConfigurationInstalling RMX Manager for Secure Communication Mode Using an Internal Certificate AuthorityTable of Contents Using the Information Collector Alerts and FaultsInstalling ActiveX Resetting the RMXAlarms IP Disconnection Causes Isdn Disconnection CausesAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn USB Restore Defaults Microsoft Lync ServerXxii About the RMX Administrator’s Guide OverviewSystem Information from the Administration menu Who Should Read This Guide?How This Guide is Organized Prerequisites1Multipoint Video Conferencing using a RMX 1500/2000/4000 About the Polycom RMX SystemCard Configuration Modes Viewing the Card Configuration ModeIP and Isdn Network Guidelines IP NetworksFeature Support with MPMx Cards Only 2Features Supported with MPMx Card Configuration Mode OnlyFeature Name Description 720p60CTS Support of Microsoft Protocols, algorithms and workflowsStreams using the Microsoft Lync Server Support of Microsoft RTV FEC Forward Error Correction thatMicrosoft Lync users can connect an RMX Meeting Room to a Workstation Requirements Conferencing Modes Conference ProfilesTranscoding AVC Conferencing Continuous Presence CP Conferencing AVC Conferencing Video Session TypesMedia Relay SVC Conferencing Setting the Conferencing Mode to AVC only 1AVC Continuous Presence CP video streams and built layoutsVideo Switching VSW Conferencing Video Protocol Support in CP ConferencesGuidelines Resource Type Maximum Possible Resources Per CardMPMx Line Rate/Participants RMXLine Rates for CP and VSW Line Rate kbpsAVC Conferencing Parameters Basic Conferencing Parameters2560 3072 3584 4096 6144 Not SupportedSupplemental Conferencing Features TIP Support Operator Conferences CP only ConferencesSiren 7 mono Auto Brightness is supported with MPM+ and MPMx cards only4Default Conference Profile Settings CP Licensing Mode Default Profile Settings in CP Conferencing ModeSetting Value Default EQ 1000 Name Meeting RoomsMapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 1004 Entry QueueSVC-based Conferencing 3SVC video streams and LayoutsGuidelines Advantages of SVC ConferencingOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing Viewing Profiles To list Conference ProfilesRMX Management pane, expand the Rarely Used list Click the Conference Profiles buttonModifying an Existing Profile Profile ToolbarTo modify the Profile Properties 7Profile Tool bar buttonsDeleting a Conference Profile Defining New ProfilesTo delete a Conference Profile Conference Profile is deletedDefining AVC Conferencing Profiles To define a new ProfileAs Operator conference or Video Switching conference 8New AVC Profile General ParametersField/Option Description New profileClick the Advanced tab CP OnlyDefine the following parameters New Profile Advanced dialog box opens9New AVC Profile Advanced Parameters At the End When Last Participant Remains Only one LPRAt the End After Last Quits All the participants have By the RMX User Auto RedialingField/Option Description For CP Conferences only Click the Gathering Settings tab 10New AVC Profile Gathering Settings ParametersDisplay Name See the Defining New Profiles onAccess Number For more information see Video Preview onField Description Web ClientClick the Video Quality tab New Profile Video Quality dialog box opensAVC-based CP Conferencing on Field/Option DescriptionDefault On CIF263 & H.264 Auto Selection Default Content Video DefinitionCascade and SVC Optimized New Profile Video Settings dialog box opens Click the Video Settings tab12New AVC Profile Video Settings Parameters MPM+ Only For more information, see -13 Auto Layout Default Layouts Default Auto Layout settings can be customized by modifyingMore information see, Auto Layout Configuration on Auto Default If any ITP Immersive Telepresence endpointsNumber of Video Participants Auto Layout Default Settings Number of Video Windows Available Video Layouts 14Video Layout OptionsOverlay For more information see Overlay Layouts on Click the Audio Settings tab New Profile Audio Settings dialog box opensField/Option Description Their audio is muted by using the Closed Caption or Message RMX Web Client/Manager, the mute by MCU indicator isMute Participants Except Lecturer option can be disabled When you replace a lecturer, the MCU automatically mutesSelect one of the Skin options Click IVR tabTo the Auto Terminate rules when enabled 16New AVC Profile IVR ParametersConnected to the conference Terminateconfafterchairdropped is set to YESNew Profile Recording tab opens 17New AVC Profile Recording ParametersParameter Description Can be associated with a Virtual Recording Room VRR savedPolycom, Inc 18New AVC Profile Site Names Parameters DefaultWhite Text No Background Red Background LeftTop Default Selection Site Names PositionDisplay Position LeftBottom Cont Horizontal and VerticalPosition sliders Horizontal PositionMPM+ Card MPMx CardFor more details, see Message Overlay for Text Messaging on Define the following fieldsMPMx Mode MPM+ Mode Color Options DefaultDefault Bottom Default SlowNew Profile Network Services tab opens Click the Network Services tabFor example Parameter Description IP Network Services 20New AVC Profile Network Services ParametersNon-unique URL, dummytester, used in previous versions Defining a Video Switching Conference Profile To Create a Video Switching-enabled Profile21New AVC Profile VSW General Parameters For HD video Switching conferencesMinimum threshold defined in the flag Hdthresholdbitrate Switching conferences Video Switching Conferences onHigh Profile check box is only displayed if MPMx cards are SelectedHigh Profile Support in Video Switching Conferences For H.264 High Profile-enabled VSW conferencesHigh Profile is supported in VSW conferences An Operator conference can only be a Continuous PresenceMinimum Threshold Line Rate System Flags For H.264 Base Profile VSW conferencesFlag Name Minimum Threshold Line Rate Kbps Vswcifhpthresholdbitrate VswsdhpthresholdbitrateDefining SVC Conferencing Profiles To define SVC Only Profile23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters Cascade and SVC Optimized is the only available Content Protocol for content sharing during SVC-based conferencesShare content 25New SVC Profile Video Quality Parameters26New SVC Profile Network Services Parameters CP Conferencing Additional Information Overlay LayoutsTelepresence ITP Room Layout Overlay Standalone Endpoint Layout OverlaySelecting the Overlay Layouts StandaloneSite Names Definition Site Names Display Position For more information see Modifying System Flags onMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersSame Layout mode Message Overlay for Text MessagingPolycom, Inc Chinese Font Types Exporting and Importing Conference Profiles Exporting Conference ProfilesExporting All Conference Profiles from an MCU Export selected Conference ProfilesExporting Selected Conference Profiles To export selected Conference ProfilesImporting Conference Profiles To import Conference ProfilesConference Profile already exists Polycom, Inc 352 x 288 pixels at 30 or 60 fps Video Resolutions in AVC-based CP Conferencing720 x 576 pixels at 30 or 60 fps Video Display with CIF, SD and HD Video Connections High Profile Support in CP ConferencesA 1X1 Video Layout Continuous Presence CP mode Video Switching VSW modeCP Conferencing with H.263 4CIF HD1080p60 is supportedCP Resolution Decision Matrix Resource-Quality Balanced default263 4CIF Guidelines Resource OptimizedVideo Quality Optimized Base Profile Decision MatrixVideo Resource Usage Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Resolution Configuration for CP Conferences Accessing the Resolution Configuration Dialog BoxConfiguration in the RMX Setup menu GuidelinesMPM Cards MPM+ Cards Maximum CP Resolution PaneHD 720p30 HD 1080p30 HD 1080p60 CIF Resolution Configuration Pane Resolution Configurations areManual Sharpness / Motion Resolution Slider PanesExample Resolution Configuration Basic Max CP Resolution Pane Resolution Configuration PaneResolution Configuration Detailed Limiting Maximum ResolutionFlag Settings Base Profile / High Profile Resolution Slider PanesSetting the Maximum CP Resolution for Conferencing MPM Cards MPM+ / MPMx CardsSystem Flag Default Value Minimum Frame Rate Threshold for SD ResolutionHigh Profile System Flags Version 7.0.1 only W448p Resolution 352 x 288 pixels at 50 fps512 x 288 pixels at 50 fps 848 x 480 pixels at 50 fpsAll Video Layouts 1x1 Layout 323Content Enabling Support of the w448p ResolutionRMX System Flag Settings Packet Loss CompensationAdditional Intermediate Video Resolutions RMX Profile SettingMicrosoft RTV Video Protocol Support in CP Conferences RTV protocol is supportedResolution Video Resources Used Resolution BitrateBitrate 180kbps Participant Settings Protocol ForcingMonitoring RTV Auto Kbps 179 kbpsQcif VGA Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbpsThreshold HD Flag Settings using the RTV Video Protocol 7Allocated video resolutions per video resolutionHD720p VGA CIF QcifPolycom, Inc Additional Conferencing Information 239 / People+Content People+ContentSIP People+Content is supported with MPM+ and MPMx cards 239SIP Bfcp Content Capabilities 323/ H.239 323 /Polycom People+Content Isdn ContentFor SIP Clients that support both BFCP/TCP and BFCP/UDP Dial-out ConnectionsSIP Clients connected as Audio Only cannot share Content Dial-in ConnectionsFlag Value SIP Client Bfcp Support UDP and TCPDefining Content Sharing Parameters for a Conference Conferencing Mode2H.239 Content Options 263 & H.264 Auto Selection AVC Only DefaultOptimized for use in SVC only and Cascaded Conferences Protocols onContent Settings AVC Only Content SettingContent Protocols SVC Only Content Setting263 & H.264 Auto Selection AVC Default Setting 263 & H.264 Auto Selection AVC onlyAVC Only Conferences HD AVC Only ConferencesContent Settings Flag Name Range Default Graphics Hi Resolution Graphics Live VideoParticipant Cascade and SVC Optimized High Profile is not supportedSummarizes the interaction of these parameters Examples Live Video HD720/30 512 768Selecting a Customized Content Rate in AVC Conferences If the Content Settings selection is Hi Resolution GraphicsTo Select the Customized Content Rate Modifying the Threshold Line Rate for HD Resolution Content Default resolution for all Content Rates is HD720p5To modify the HD Resolution Content threshold line rate 8H.264 Cascade Optimized Cascade ResolutionsSending Content to Legacy Endpoints AVC Only Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints HD720p30 with MPMx HD720p5/6 with MPM+Enabling the Send Content to Legacy Endpoints Option Interoperability with Polycom CMA and DMATo modify system flags 9LEGACYEPCONTENTDEFAULTLAYOUT Flag ValuesLayout Flag Value Exclusive Content Mode Click OK Flag is updated in the Mcmsparameters listAVC Conference Profile Advanced SVC Conference Profile Content Broadcast Control Stopping a Content SessionTo end the current Content session Select Change To Content Token Owner in the drop-down menu Giving and Cancelling Token OwnershipTo give token ownership Managing Noisy Content Connections Content Display FlagsVideo Preview Forcing Other Content CapabilitiesVideo Preview Guidelines Testing your Workstation Workstation RequirementsClick Yes to run the diagnostics DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video To preview the participant videoGathering Phase Gathering Phase Guidelines Content Gathering SlideGathering Phase Duration Enabling the Gathering Phase DisplayDisplayed Language Access Number 1 Display NameTo enable Auto Scan Auto Scan and Customized Polling in Video LayoutEnabling Auto Scan and Customized Polling Auto ScanCustomized Polling Open the Customized Polling tabDialog box buttons are summarized in Table Audio Algorithm SupportButton Description SIP Encryption MonoWith MPMx Cards only IP H.323, SIP calls only CP and VSW conferencesStereo 13Supported Audio Algorithm vs Bitrate Audio algorithms supported for IsdnAudio Algorithm Minimum Bitrate kbps To view the participant’s properties during a conference Monitoring Participant Audio PropertiesClick the Channel Status Advanced tab Media Encryption AVC Only Media Encryption GuidelinesAllownonencryptpartyinencryptconf Direct Connection to the Conference YesConnection to the Entry Queue Encrypt AutoWhen PossibleEncrypt When Profile Setting Encrypt when possibleRecording Link Encryption Recording Link Connection Status according to flagEncryption Flag Settings To modify the Encryption flagsVersion 7.6.1 and later Set the Allownonencryptpartyinencryptconf flag to YES or noEnabling Encryption in the Profile To enable encryption at the conference levelEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Packet Loss Compensation LPR and DBA Lost Packet RecoveryPacket Loss Monitoring Lost Packet Recovery Enabling Lost Packet RecoveryNetwork Quality Indication AVC Only Network Quality Indicators SVC Conferencing Mode AVC Video switched conferencesNetwork Quality Indication Threshold ValuesCustomizing Network Quality Indicator Display Telepresence Mode AVC Only CellindlocationBottomleft TopleftRMX Telepresence Mode Guidelines System LevelConference Level Room Participant/Endpoint LevelVideo Fade is enabled for all Telepresence conferences Horizontal StripingCropping Video Fade in Telepresence conferencesGathering Phase with ITP Room Systems RPX and TPX Video LayoutsAspect ratio for standard endpoints Skins and FramesNumber Layouts Endpoints 10+ Enabling Telepresence Mode RPX ViewClick the Video Settings tab Multiple Cascade Links Select the required video layoutEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch 4RMX Telepresence Layout Mode Continuous Presence Current speaker is the HDX endpoint connected to RMX aCreating a Link Participant Link Participant in the Dial Out RMXCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Participant Link in the Dial In RMX Disconnection CausesPolycom RMX Polycom RMX 1500-3, etc Client / RMX Manager main screenPolycom, Inc Monitoring Telepresence Mode Monitoring Ongoing ConferencesMonitoring Participant Properties Monitoring Multiple Cascade LinksNone Polycom, Inc Enabling Lecture Mode Lecture Mode AVC OnlySelecting the Conference Lecturer Selecting a defined participant Automatic selection of the lecturerLecture Mode Monitoring Enabling the Automatic SwitchingTo control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules applyMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Permanent Conference Auto Terminate is disabled in Permanent ConferencesEnabling a Permanent Conference MPM, MPM+ and MPMx Card Configuration Modes Closed Captions AVC OnlyClosed Captions Guidelines Enabling Closed CaptionsNew Flag field enter Enableclosedcaption Cascading Conferences Video Layout in Cascading conferencesSetting the FORCE1X1LAYOUTONCASCADEDLINK Flags controlling Cascade LayoutsConference a Conference B Without Cascade During CascadingDtmf Forwarding Play Tone Upon Cascading Link ConnectionBasic Cascading using IP Cascaded Link Basic CascadingBasic Cascading using Isdn Cascaded Link Dialing Directly to a ConferenceDialing to an Entry Queue Automatic Identification of the Cascading LinkGateway to MCU MCU to MCUGateway to Gateway Calls via Isdn Cascading Link Dialing string formatGateway to MCU Calls via Isdn Cascading Link MCU to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links Conference Profile Definition 1Recommended Conference Profile Options SettingLine Rate Motion Sharpness Encryption 2MCU Interoperability Table MCU Interoperability TableScenario Versions Codian System Flag Settings Suppression of Dtmf ForwardingStar Cascading Topology Master-Slave CascadingTo define the dial-out cascade participant link Line Rate Endpoint Mode LevelTopology MCU Type New Participant Dial-out Cascade Link If the conference has a password and you want to include Password in the dial string, setFor example After the Conference IDPolycom, Inc To define a Dial-in Participant as the cascade link 1New Participant Dial-out Cascade LinkIf a gatekeeper is used This field is left empty Host of the MCU running the other conferenceCascading via Entry Queue 7Cascaded Conferences Star TopologyCreating the Cascade-enabled Entry Queue Creating a cascade-enabled Dial-out linkTo Define a Cascade-Enabled Entry Queue Enabling CascadingCreating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkFor Example 78485#24006#1234 Enabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordConference a Linked Conference Monitoring Star Cascaded ConferencesConference B Destination Conference Cascading Conferences H.239-enabled MIH Topology MIH Cascading allowsMIH Cascading Levels Cascading TopologiesMIH Cascading Guidelines in CP Licensing 9MIH Cascade LevelsVideo Session Mode, Line Rate and Video Settings Video Layout in Cascading CP Conferences 2MIH Cascading Video Session Mode and Line RateTopology MCU Type Video Session Type Line Rate Flags controlling Cascade Layouts MGC to RMX Cascading 3Set up Procedures according to the Dialing Direction Dialing RMX Level MGC Level DirectionMGC to RMX RMX to MGCTo modify the flags 4Set up Procedures according to the Dialing DirectionDialing MGC Level RMX 1500/2000/4000 Direction H263ANNEXT=YES default FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES defaultClick OK Reset the MCU to apply the changes Click OK If you changed the flags, reset the MCUMethod II Defining the Cascading Entry Queue in the MGC For Example 1002##12001##1234 For ExampleFor more details, see RMX to RMX Cascading Topology Video Session Mode Conference Line Rate5Recommended Conference Line Rates for Cascaded Conferences EQ ID Optional 1Default Meeting Rooms List Meeting Room Name Default Line RateMeeting Rooms MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003Meeting Rooms List Meeting Rooms are listed in the Meeting Room list paneTo list Meeting Rooms Meeting Rooms List is displayedConnection between the RMX or the SIP Server to the network SIP server may be down, or any other reason the affectsWas selected Creating a New Meeting Room Meeting Room Toolbar & Right-click MenuTo create a new meeting room Meeting Room Toolbar and Right-click MenusEntry Queues, Ad Hoc Conferences and SIP Factories Entry Queues1Default Entry Queue Properties Default Entry Queue propertiesParameter Value To define a new Entry Queue Defining a New Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Click OK New Entry Queue is added to the Entry Queues list Setting a Transit Entry Queue Listing Entry QueuesModifying the EQ Properties Transit Entry QueueTo cancel the Transit Entry Queue setting IVR Provider Entry Queue Shared Number DialingCall Flow To designate an Entry Queue as Transit Entry QueueRMX Configuration Entry Queue IVR ServiceSIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management Rarely Used pane, click SIP FactoriesClick OK New SIP Factory is added to the list New Factory PropertiesMixture of character sets Unicode AsciiMonitoring Registration Status Gateway to Polycom Distributed Media Application DMA Ad Hoc ConferencingFailed Registration with the SIP Server failed Address Book Viewing the Address Book Participants List Pane Information To expand the group to view the group membersTo collapse a group Double-click the group name or click the Collapse buttonDisplaying and Hiding the Address Book Adding a Group from the Address Book to Conferences Adding Participants from the Address Book to ConferencesTo add a group to a new conference or an ongoing conference Participant Groups Managing Groups in the Address BookTo manage the groups in the Address Book Action DescriptionManaging the Address Book Adding a Participant to the Address BookTo add a new participant to the Address Book Adding a new participant to the Address Book DirectlyNew Participant General dialog box opens 3New Participant General Properties To the conference H.323, SIP or ISDN/PSTNISDN/PSTN Only SIP OnlyOnly IP only While the endpoint is connectedDefine the following Advanced parameters To add a participant from the conference to the Address Book AGCWhen required, you can modify the participant’s properties Modifying Participants in the Address BookParticipant Properties window opens Click the Add to Address Book buttonDeleting Participants from the Address Book To delete participants from the Address BookCopying or Moving a Participant To copy or move a participant to another group5Copy/Cut Functions Function Description6Paste functions Searching the Address BookNew Adds Copy to the end of the participant name Filtering the Address Book Filtering Address Book Data Using a Predefined PatternTo filter the data in an address book group Filtering Address Book Data Using a Custom Pattern Custom Filtering dialog box opensClearing the Filter To clear the filter and display all entriesObtaining the Display Name from the Address Book Importing and Exporting Address Books Exporting an Address BookImporting an Address Book To Export an Address BookIntegrating the Polycom CMA Address Book with Upgrading and Downgrading ConsiderationsCMA Address Book Integration Guidelines RMX Side On the RMX menu, click Setup System Configuration System Flags Mcmsparametersuser dialog box opensExternalconte NtdirectoryNtpassword NtipHttp//IP address of the CMA server NtuserPolycom, Inc System ReservationsResources Reservations Using the Reservation Calendar Toolbar ButtonsTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar buttonReservations Views Week ViewDay View Single day is displayedToday View List ViewChanging the Calendar View To change between Week and Day viewsTo change to List View To view Today the current dateTo return to Calendar View Creating a New Reservation Scheduling Conferences Using the Reservation CalendarMethod III To interactively define the duration Open the Reservation Calendar To create a new reservation2New Reservation Reserved Resources Click the Schedule tab 3New Reservation Schedule Tab MonthlyDay 1-31 of every 1-12 months Repeats a conference First, second,...,last Sun-Sat of x months RepeatsClick the Participants tab Using the Week and Day views of the Reservations Calendar Managing ReservationsViewing and Modifying Reservations If 3 recurrences of the reservation are createdTo move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time Reservation Properties General dialog box opensClick the Adjust Reservations Time button Adjusting the Start Times of all ReservationsAdjust Reservations Time dialog box opens Deleting Reservations To delete a single reservationTo delete all recurrences of a reservation Click the Delete Reservation button. orSearching for Reservations using Quick Search To search for reservationsTo clear the search and display all reservations Click SearchOperator Conferences Operator Assistance & Participant Move10-1 Operator Conference Guidelines Enter the Conference IVR Service Name New Conference IVR Service Welcome dialog box opensClick the Conference Password tab Defining the Components Enabling Operator AssistanceClick the Video Services tab Click the Roll Call/Notifications tabDefine the Entry Queue Service Name New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens Click the Operator Assistance tabDefining a Conference Profile for an Operator Conference New Entry Queue IVR Service Video Services dialog box opensRMX Management pane, click Conference Profiles 1New Profile General Parameters 10-72New Profile Advanced Parameters LPR and DBA onBy the RMX User Configuration Mode10-9 Resolutions in AVC-based CP Conferencing on 3New Profile Video Quality ParametersTo start a conference from the Conference pane Defining an Ongoing Operator Conference10-11 4New Conference General Options Routing Name Comma, colon and semicolon characters cannot be used10-13 Saving an Operator Conference to a Template New Conference Participants dialog box opensTo save an ongoing Operator conference as a template To their destination conferenceStarting an Operator Conference from a Template Click the Save Conference to Template button. orRight-click and select Save Conference to Template 10-15Click the Start Conference from Template button. or Requesting HelpRight-click and select Start Conference from Template Participant Alerts List 5Participants List Status Column Icons and IndicationsIcon Status Indication Description 10-17Audible Alarms Using Audible AlarmsMoving Participants Between Conferences Move GuidelinesMoving Participants YesYES 10-19Moving a Participant Interactively Conference Template Conference Templates11-1 Using Conference Templates Clicking the tab opens the Conference Templates listCreating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Click the New Conference Template buttonNew Conference Template General dialog box opens New Participant General tab opens New Template Participants dialog box opens11-5 Modify the fields of the General tab Click the Advanced tab New Participant Advanced tab opensOptional. Click the Information tab 11-711-8 Polycom, Inc To start an ongoing conference from a Template Starting an Ongoing Conference From a Template11-9 Conference is started To schedule a Reservation from a Conference Template Right-click and select Schedule Reservation from TemplateReservation Properties dialog box is displayed 11-1111-12 Polycom, Inc Deleting a Conference Template Exporting and Importing Conference TemplatesTo delete Conference Templates Right-click and select Delete Conference TemplateUsing the Export Conference Templates option, you can Exporting Conference TemplatesExporting All Conference Templates from an MCU Export selected Conference TemplatesExporting Selected Conference Templates Conference Templates Export dialog box is displayedTo export selected Conference Templates 11-1511-16 Polycom, Inc Importing Conference Templates To import Conference TemplatesConference Templates Import dialog box is displayed 11-17Conference Template already exists Polycom Conferencing for Microsoft Outlook 12-1Setting up the Calendaring Solution 1Exchange Integration Configuration Option Option 1 Using default Exchange Server settings12-3 Option 2 Using an alternate Primary Smtp Mailbox Reply to the meeting invitation2Exchange Integration Configuration Option Option 3 Using modified Exchange Server settings12-5 Calendaring Guidelines RMX must be configured as a Static RouteRMX must have its MCU prefix registered in the gatekeeper 12-7 Creating and Connecting to a Conference Creating a ConferenceConnecting to a Conference Access Number section4Microsoft Outlook Field Usage Gathering SlideRMX Standalone Deployment Polycom Solution SupportRMX and Polycom DMA System Deployment Conference and Participant Monitoring 13-1General Monitoring Monitoring AVC-based Video Switching ConferencesMonitoring is done in the same way as for CP conferences Conference Level Monitoring Viewing the Properties of an Ongoing AVC-based ConferenceTo view the parameters of an ongoing AVC conference 13-31Conference Properties General Following information is displayed in the General tabVideo and audio streams MPM HD 720PMPM+ 13-5Following information is displayed in the Advanced tab Conference Properties Advanced dialog box opens2Conference Properties Advanced Parameters Click the Gathering Settings tab Conference Properties Gathering Settings dialog box opensHow often a FW NAT Keep Alive message is sent. For more 13-73Profile Gathering Settings Following information is displayedConference Properties Video Quality dialog box opens Field/Options Description4Conference Properties Video Quality Parameters Based CP Conferencing on13-9 Cascade Optimized and SVC Optimized 263264 HD 5Conference Properties Video Settings Parameters Click the Video Settings tab to list the video parameters13-11 6Customized Polling Buttons 13-13 Viewing the Properties of an Ongoing SVC-based Conference To view the parameters of an ongoing SVC conference13-15 7Conference Properties Advanced Parameters Cascade Resolution Resolution is fixed in SVC conferences 8Conference Properties Video Quality ParametersField/Option Description People Video Definition Optimized13-18 Polycom, Inc Request to Speak is Request to Speak13-19 Duration of the icon display cannot be modified Participant Level Monitoring Displaying Participants PropertiesTo display the participant Properties Participant Properties Media Sources dialog box opens10Participant Properties Media Sources Parameters IP Participant PropertiesGeneral dialog box Participant Status MCU13-23 AVC-based 13-24 Polycom, Inc12Participant Properties H.245/SDP Parameters SIP Participant AVC-based and SVC-based13-25 Channels Columns13-27 14Participant Properties Channel Status Advanced Parameters SIP Bfcp TCPOn page E-1 Participant Properties Advanced Channel Information onE-1 13-2915Participant Properties Gatekeeper Status Parameters 16Participant Properties Gatekeeper Status Parameters 13-31Channel Status tab Channel Status -Advanced tab Monitoring SIP Bfcp ContentFor more information see Participant Level Monitoring on Monitoring ISDN/PSTN Participants To view the participant properties during a conference18ISDN/PSTN Participant Properties Media Sources MCUUser Channels have been muted/suspended by the RMX User19 Participant Properties H.221 Parameters 13-3520ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties Recording Conferences 14-1Configuring the RMX to Enable Recording DefaultCreating Multiple Virtual Recording Rooms on the RSS Defining the Recording LinkSIP RSSIPAddress##VRR numberIs 5555, enter 173.26.120.2##5555 14-3Conference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR ServiceClick OK Recording Link is added to the RMX unit Enabling the Recording in the Conference Profile To enable recording for a conferenceProfile Properties dialog box, click the Recording tab Configuration Recording is enabled in the Conference Profile3Conference Profile Recording Parameters Recording Link Encryption Flag Setting Recording Link EncryptionRecording Link Encryption Guidelines 14-7Managing the Recording Process Recording Link SettingsRecording in the Conference Profile on Recording Link Default Layout Settings Auto Layout Mode Recording Link LayoutNot applicable 14-9To manage the recording process using the right-click menu Name DescriptionUsing Dtmf Codes to Manage the Recording Process Conference Recording with Codian IP VCR2Conferences List Recording Tool bar buttons Button DescriptionMonitoring the recording participant Users Users, Connections and NotesUser Types Chairperson AuditorMachine Account An Auditor can only view Auditor Files and audit the systemListing Users MonitoringActive Directory To view the users currently defined in the systemAdministrators can add new users to the system Adding a New UserChanging a User’s Password Deleting a UserOptional. To associate a user with a machine 15-5Click OK User’s password is changed To disable a userTo enable a user Disabling a UserTo rename a user Renaming a User15-7 Connections User and Connection Management in Ultra Secure ModeViewing the Connections List Managing the System Users User TypesDisabling/Enabling Users Renaming UsersManaging the User Login Process Implementing Strong PasswordsPassword Character Composition Password LengthImplementing Password Re-Use / History Rules Defining Password AgingPasswordexpirationdays System Flag Range 1 DefaultDefining Password Change Frequency Forcing Password ChangeTemporary User Lockout User LockoutUser Login Record Controlling User SessionsManagement Sessions per System 15-13Using Notes Connection TimeoutSession Timeout Sessions per UserTo delete a note To open or edit a note15-15 15-16 Polycom, Inc Network Services IP Network ServicesTwo IP Services are defined for the RMX Management Network Default IP Service Conferencing ServiceDefault IP Service Conferencing Service Management Network PrimaryModifying the Management Network To view or modify the Management Network Service16-3 1Default Management Network Service IP Modify the following fieldsHardware Monitoring purposes IPv6 address of the RMX Shelf ManagementRealPresence Collaboration Server Web Client to 16-52Default Management Network Service Routers Click the Routers tab Modify the following fields16-7 Click the DNS tab Modify the following fields DNSManually for LAN 2 Port only 4Management Network Properties LAN Ports Parameters16-9 Click the Security tab Modify the following fields 5Management Network Properties Security ParametersModifying the Default IP Network Service Fast Configuration WizardTo view or modify the Default IP Service 16-11RMX1500 MPMx Optional. Click the DNS tab 16-137Default IP Service Conferencing Gatekeeper Parameters Click the Gatekeeper tab Modify the following fields16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video 9Default IP Service Conferencing QoS Parameters EnableField 16-17TOS 10Default IP Network Service SIP Servers Click the SIP Servers tab Modify the following fieldsFollowing protocols are supported TLS 1.0, SSL 2.0 and SSL 16-19Field Description Create Certificate Send Certificate11Default IP Network Service Security SIP Digest 16-2112Default IP Network Service SIP Advanced Optional. Click the V35 Gateway tab13Network Service V35 tab 16-23Ethernet Settings To modify the automatic LAN port configurationOn the RMX menu, click Setup Ethernet Settings Port Type Label on MCU 1500 4000Ethernet Settings dialog box opens 16-25RealPresence Collaboration Server RMX 4000 Do not Modify the following fieldRealPresence Collaboration Server RMX 1500 Do not To monitor signaling status 16IP Network Services Properties RMX CS IPIP Network Monitoring 16-2717IP Network Services Properties H.323 Not Registered The registration of the Signaling Host withClick the H.323 tab H.323 tab displays the following fields IPv6 Scope IP Address Global Global Unicast IP address18IP Network Services Properties SIP Servers 16-2919IP Network Services Properties ICE Servers 16-31 Default Management Network Service LAN RedundancyIPv6 Guidelines RMX Internal AddressesConfiguration Requirements Media RedundancyRealPresence Collaboration Server RMX 16-33System Flag / Value RMX Signaling and Management Redundancy Multipleservices = no LanredundancyFlag / Value Port Usage LAN 2 / MNG B RMX 16-35Network Traffic Control Hardware Monitor IndicationsFlag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX Status DescriptionShould a SIP Proxy failure occur in one of the DMA servers Three Network Traffic Control Flags are added16-37 RealPresence Collaboration Server RMX Network Port Usage SIP-TLS RTPRtcp SIP -TLSSupported Capabilities and Conferencing Features ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features Obtaining ISDN/PSTN required information Adding/Modifying ISDN/PSTN Network Services16-41 Click Next Default Num Type Select the Default Num Type from the list Default UnknownWhether this number is national or international Call, select UnknownClick Next Span Definition dialog box is displayed 25PRI Settings26Span Definition 27Phones Settings 16-45Click Save & Continue Modifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network ServiceClick Save & Close Span Definition28Default Management Network Service LAN Ports Network SecuritySpans AttachedRealPresence Collaboration Server RMX Multiple Network Services16-49 16-50 Polycom, Inc 29Maximum Number of Network Services per RMX System 16-51First Time Installation and Configuration Fixed and Flexible Resource Allocation ModeResource Allocation and Capacity PreparationsUpgrading to Multiple Services Hardware Installation and SetupFirst Entry Power-up and Configuration 16-53RealPresence Collaboration Parameter Local Network SettingsServer RMX RealPresence Collaboration Server RMX 4000 only RealPresence Collaboration Server RMX Hardware Installation Connecting the cables to the RTM IP31LAN Connections to the RTM IP RTM IP Port DescriptionConnecting the cables to the RTM LAN Signaling and Media additional second Network ServiceSignaling and Media existing first Network Service 32LAN Connections to the RTM LANSignaling and Media second Network Service optional Signaling and Media first Network Service optional33LAN Connections to the RTM IP 34LAN Connections to the RTM LANRMX Configuration MNG MNG BSystem Flags and License Settings IP Network Service DefinitionTo add new/additional Network Services 16-59New IP Service Networking IP dialog box opens 36IP Network Service IP ParametersRealPresence CollaborationServer RMX RealPresence Collaboration Server RMX 2000 If one card wasFollowing flags can be defined per service 16-63 37Default Management Network Service DNS IP address field is enabled only if Specify is selectedOne Network Service can include the DNS definition Optional. Click the Ports tab38Default IP Network Service SIP Advanced Setting a Network Service as Default16-65 Ethernet Settings Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port Configuration and Resolution Configuration Ethernet Settings onConference Profile 16-67Hardware Monitor Gateway ProfilesSignaling Monitor ConferencingDefining Dial Out Participants 16-69Monitoring Conferences Reserving Video Resources for a ConferenceGeneral dialog box Port Gauge Indications Resource Report16-71 Remote Connection Using the Internet NAT Network Address Translation TraversalDeployment Architectures Session Border Controller SBCBusiness to Business Connections To enable and modify FW NAT Keep Alive System Configuration in SBC environmentsFW Firewall NAT Keep Alive IVR Services IVR Services ListTo view the IVR Services list 17-11IVR Toolbar buttons IVR Services ToolbarButton Button Name Descriptions To add a language Adding Languages17-3 Uploading a Message File to the RMX To upload messages to the MCU2lists the Message Types for each category 2IVR Message Types by Message CategoryMessage Message Type Category 17-5Defining a New Conference IVR Service Defining a New Conference IVR ServiceDefining the IVR Service for Gateway Calls on To define a new Conference IVR Service17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc Message Type Description 6Conference IVR Service Properties General Voice Messages17-11 Number of redials. This call is then disconnected Complete the procedureDisconnect on Wrong Click the Roll Call tab 17-137Conference IVR Service Properties Roll Call Messages If Enable Roll Call option is selectedRoll Call Message Description If Enable Tone Notifications option is selected 17-158IVR Slide Input / Output Formats Slide Resolution Format Input Slides Generated SlidesHigh HD1080p HD720p Video Services Description Low 4CIF4SIF CIF17-18 Polycom, Inc Operation Dtmf String Permission 10New Conference IVR Service Properties Dtmf Codes17-19 17-20 Polycom, Inc Entry Queue IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service 17-2111Entry Queue IVR Service Properties Global Parameters New Entry Queue IVR Service Global dialog box opensFill in the following parameters 12Entry Queue IVR Service Properties Conference ID Select the voice messagesAssign an audio file to each message type, as follows 17-23New Entry Queue IVR Service General dialog box opens Operator Assistance dialog box opens 17-25Then click the Set Default Conference IVR Service button To select the default Conference IVR ServiceTo select the Default Entry Queue IVR Service To modify the properties of an IVR Service Replacing the Music FileAdding a Music File Music file guidelinesCreating Audio Prompts and Video Slides Install Music File window opensRecording an Audio Message Attributes list, select 16.000 kHz, 16Bit, Mono To define the format settings for audio messages17-29 To record a new audio message 17-31 Creating a Welcome Video Slide To create a welcome video slideInviting Participants using Dtmf Error HandlingInvite Call Flow Entering Additional Dtmf CodesGeneral Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionTo enable the Invite Participant using Dtmf on the RMX IVR Services Video Services tab is displayed Conference IVR Services General tab is displayed17-35 IVR Services Dtmf Codes tab is displayed Default IVR Prompts and Messages To disable the Invite Participant optionDisabling the Invite Participant Option Message Type Message Text File Name17-38 Polycom, Inc NID 17-39Volume Control of IVR Messages, Music and Roll Call To control the volume of IVR music, messages and Roll CallIvrmusicvolume IvrmessagevolumeCall Detail Record CDR Utility CDR FileCDR File Formats 18-1Following is a sample of an unformatted CDR file Following is an example of a formatted CDR fileCDR File Contents Multi-Part CDR FilesViewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsMulti-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR RecordsTo refresh the CDR list To retrieve and archive CDR recordsGateway Functionality Gateway Calls19-1 IP Participants Call FlowsDirect Dialing Dialing string Dialing from H.323 Endpoints19-3 Dialing from SIP Endpoints OptionalGateway IVR 19-5Dial-out Calls Direct IP DialingGkmandatoryforcallsout System Flag Flag Value Gatekeeper Results Available Dial-in Calls19-7 Isdn Participants Enabling or Disabling Direct IP DialingDialing from ISDN/PSTN Endpoints Pstn Dial-in Using GK Prefix19-9 Interoperability with CMA Calling an IP Endpoint via GatewayGateway Redial or Redialing Gateway Calls Redial on Wrong NumberWrong Destination Number 323Disconnect on No Answer Disconnect on BusyWrong Destination Number Time-out Configuring the Gateway Components on the RMX Disconnect on Wrong NumberNew IVR Messages There are 4 new IVR MessagesDefining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway calls19-15 19-16 Polycom, Inc To define a Conference Profile for Gateway Sessions Defining the Conference Profile for Gateway Calls19-17 To define a new Gateway Profile Defining the Gateway ProfileRMX Management Rarely Used pane, click Gateway Profiles 19-19 Service for dialing out to the target number System Configuration Enabling Pstn dial-in using GK prefixDisplaying the Connection Information Click OK New Gateway Profile is added to the listMonitoring Ongoing Gateway Sessions Administrator’s Guide, Conference Level Monitoring onConnection Indications Gateway Session Parameters Connected Participant ParametersGateway Session Name Conference IDTo set up the Meeting Room for direct dialing Define the Meeting Room with the followingDialing to Polycom DMA 19-25Calling the DMA via Gateway IVR Automatic Dial String Generation Manual Dial String Entry19-27 Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixStandalone RMX Deploying a Polycom RMX Serial Gateway S4GWRMX with DMA 19-30 Polycom, Inc Accessing the RMX Manager Directly To access the RMX Manager directlyRMX Manager Application 20-1Installing the RMX Manager Click the Install RMX Manager linkUpgrade Notes New RealPresence Collaboration Server RMX Installation Note20-3 Starting the RMX Manager Application To use the browserTo use the Windows Start menu Click Start Programs Click All Programs Polycom RMX ManagerTo connect the RMX Manager to an MCU Connecting to the MCU20-5 20-6 Polycom, Inc RMX Manager Main Screen MCUs PaneMCUs pane includes a list of MCUs and a toolbar 20-71MCU Icons and Statuses Conferences Pane RMX ManagementMCUs Toolbar Monitoring conferencesList Pane Status BarSystem Alerts Participant AlertsMCU State indicator displays the status of the selected MCU Address BookConference Templates Port Usage GaugesTo add a RMX unit Adding MCUs to the MCUs ListMCU IP Starting a Conference 20-13Starting a Conference from the Conferences Pane Start a ReservationStarting a Reservation To start a conference from the Reservation CalendarMCUs pane, select the MCU to run the conference 20-15Monitoring Conferences 20-16 Polycom, IncOn the RMX Menu, click View Group by MCU Grouping the Participants by MCU20-17 Start Monitoring/Stop Monitoring Participants pane display changes accordinglyDisconnecting an MCU Modifying the MCU PropertiesTo view and/or modify the MCU Properties To disconnect an MCUChanging the RMX Manager Language Removing an MCU from the MCUs PaneTo Remove an MCU from the list Import/Export RMX Manager Configuration To Export the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens 20-21To Import the RMX Manager Configuration Import RMX Manager Configuration dialog box opensInstalling RMX Manager for Secure Communication Mode To install the RMX ManagerSet the RMX to Non Secure Communication Mode RMX Management pane, click IP Network ServicesClear the Secured Communication check box Security tab is displayedEnter the Local Domain Name Create a Certificate Request Set the RMX to Secure Communication Mode20-25 Click on the Security tab. The Security tab is displayed Management Network Properties dialog box is displayedSelect the Secured Communication check box Using an Internal Certificate Authority 20-27Select Base-64 encoded X.509 .CER Certificate Export Wizard is displayedClick the Next button 20-29 20-30 Polycom, Inc System and Participant Alerts 21-11Active Alarms Pane Columns System AlertsTo view the System Alerts list An identifying number assigned to the system alertParticipant Alerts To view the Participants Alerts listClick the red blinking Participants Alerts indication bar 21-3RMX Time Altering the clockParticipant Alerts pane opens To Alter the MCU Time21-5 Resource Capacity Resource ManagementMaximum Possible Resources Resource Type RMX MPMx Resource Capacity Modes 21-7Resolution/fps Video Resources Used Resource UsageSVC Conferencing AVC Conferencing Continuous PresenceAVC Conferencing Voice AVC Conferencing Video Switching21-9 Flexible Resource Capacity Mode Video/Voice Port ConfigurationFixed Resource Capacity Configuring the Video/Voice Resources in MPM Mode Configuring the Video/Voice Resources in MPM+ and MPMx ModeThere are two Resource Capacity modes in MPM+ and MPMx Mode Flexible Resource Capacity Fixed Resource CapacityTo allocate Audio Only ports in MPM+ and MPMx mode To allocate resources in Fixed Resource Capacity modeRMX menu, click Setup Video/Voice Port Configuration Flexible Resource CapacityVideo/Voice Port Configuration dialog box opens 21-1321-14 Polycom, Inc Forcing Video Resource Allocation to CIF Resolution To cancel the forcing of CIF resourceTo force CIF resource 21-15Main toolbar, click Administration Resource Report Displaying the Resource Report6Resource Report Fields Parameters Column DescriptionResource Report Display in Flexible Resource Capacity Mode 21-17Port Gauges Resource Report is displayed as follows 21-19RMX Resource Management by CMA and DMA 7ISDN E1/T1 Connection Capacity vs. Bit rateSetting the Port Usage Threshold Port Usage ThresholdTo Set the Port Usage Threshold 21-21SIP Dial-in Busy Notification Port Usage Gauges Port Gauges in Flexible/Fixed Capacity ModesHigh Port Usage threshold Audio Ports GaugeFlexible Capacity Mode Fixed Capacity ModeSystem Information Video Ports GaugeISDN/PSTN 21-25Cards in the system are disabled. It is the mode used Cards in the system are disabledMedia cards MPM Only MPM cards are supported. MPM+ and MPMxSnmp Simple Network Management Protocol MIBs Management Information BaseTraps Private MIBsAlarm-MIB MIB H.341 H.323Standard MIBs Interfaces Mib-2Unified MIB Name Type DescriptionPalntsc NTSC/PAL 21-2921-30 Polycom, Inc An Example of an Authentication Failure Trap An Example of a ColdStart TrapTo enable Snmp option RMX Web Client menu bar, click Setup SnmpDefining the Snmp Parameters in the RMX Status Trap1RMX-SNMP Properties Agent Options Contact person for thisWith the MCU 21-33Click the Traps tab RMX-SNMP Properties Traps dialog box opensAES 21-35RMX-SNMP Properties Security dialog box opens Default Empty Default MD5Default DES 21-37Accepted Host IP Address dialog box opens Hot BackupRMX Snmp Properties Security dialog box, click OK 21-39 Using Hot Backup Triggers Enabling Hot BackupTo enable Hot Backup Configuring the Hot Backup Triggers 21-41Modifications to the Master MCU Requiring System Reset Select the appropriate Hot Backup Triggers check boxesTo modify the Master MCU configuration Reset the Master MCUUsing Audible Alarms Audible Alarm PermissionsWhen selected all audible alarms are immediately stopped Stop Repeating MessageConfiguring the Audible Alarms 7Audible Alarm User Customization OptionsUser Customization Option DescriptionReplacing the Audible Alarm File 21-45Multilingual Setting Customizing the Multilingual SettingTo customize the Multilingual Setting Banner Display and CustomizationNon-Modifiable Banner Text Sample 1 BannerNon-Modifiable Banners SampleSample 3 Banner Sample 2 BannerSample 4 Banner Banners Configuration dialog box opens 8Banner ConfigurationCustomizing Banners Customize the banners by modifying the following fieldsLogin Screen Banner Banner DisplayBackup and Restore Guidelines Software ManagementMain Screen Banner 21-51Using Software Management Backup Configuration dialog box opensBrowse to the Install Path and then click Install Click the Browse buttonUsing Ping Ping RMXTo Ping a network entity from the RMX OK, orTo configure the notifications Notification Settings10Notification Settings Parameters Logger Diagnostic Files 21-5511Diagnostic File Button Options Following tasks can be performedFile name structure File name formatStandard Security Mode Information CollectorViewing the Logger Files Apache logsUltra Secure Mode Using the Information CollectorUnpermitted access includes Network Intrusion Detection System NidsCreating the Information Collector Compressed File To create the compressed fileClick the Collect Information button 21-59Auditor Saving the Compressed FileViewing the Compressed File To view the compressed fileTo access Auditor Files Auditor FilesAuditor Event History File Storage Retrieving Auditor FilesAuditor File Viewer To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer Double-click the fileFollowing fields are displayed for each event 21-63To open an auditor event file stored on the workstation Alerts and Faults Lists Alerts and Faults that are recorded by the AuditorAudit Events EventLists Transactions that are recorded by the Auditor TransactionsTransaction 14Transactions 21-67Installing ActiveX ActiveX BypassTo reset the RMX Resetting the RMX21-69 Restore Factory Defaults Restoring Factory DefaultsStandard Restore Comprehensive RestoreUSB key Click the Backup & Configuration option21-71 Backup Configuration Dialog box opens To Restore Factory Default Settings using the USB key 21-7321-74 Polycom, Inc Modifying System Flags System Configuration Flags22-1 Mcmsparameters tab, the following flags can be modified 22-3 Enableagc EnableautoextensioEnablecascadedlink Enablecyclicfilesy22-5 CONTENTFORCEH263 HidesitenamesInternalscheduler Isdncountry CodeIsdnresourcepolicy 22-7Itpcropping Esinsteadofvoice Ivrrollcalluseton22-9 Lastloginattempts LegacyepcontentdeFaultlayout Maxconfpasswordr22-11 Multipleservices MintipcompatibilitylInerate Msenvironment22-13 Faultlen PasswordexpirationNumericconfpassde Numericconfpassma22-15 Example 22-17 Manually Adding and Deleting System Flags To add a flag22-19 Bondinggroupdelay BurnbiosCacenable Bondingdialingmeth22-21 Possible values Default no 22-23ENABLEH239 ENABLEH239ANNEXTEnableipredial Enablelyncrtcpint22-25 Externaldbpasswor ExternaldbportFadeinfadeout FORCE1X1LAYOUTONPossible values YES / no 22-27Contentrate RATEHD720P30SHARPRATEHD720P60MOTION RATESD30SHARPNESS22-29 Default n Default YES 22-31Passwordfailurelimi PortgaugealarmPartygatheringdura Tionseconds22-33 Sendsipbusyuponr EsourcethresholdSendsrtpmki SendwiderestoipSendwiderestoisd SetaudioclaritySetaudioplc SetautobrightnessSipenablefecc SipfastupdateinterSetdtmfsourcediff Insec22-37 Supporthigh ProfilewithisdnTcburstsize TclatencysizeManually Adding Flags to the Csmoduleparameters Tab 22-39Deleting a Flag To delete a flagAuto Layout Configuration Customizing the Default Auto LayoutDefault Auto Layout is controlled by 13 flags Default Value Possible Values22-42 Polycom, Inc Legacyepcontentdefaultlayout Flag Values Set to Number Flag Possible Participant’s ViewPredefined AUTOLAYOUT5 22-4322-44 Polycom, Inc Automatic Password Generation Flags Csenableepc Flag22-45 Enabling the Automatic Generation of Passwords Default in non-secured mode means no minimumDefault in Ultra Secure Mode Conference password Default in Ultra Secure Mode, ChairpersonNumericchairpass Default Numericconfpassdefaultl22-47 Ultra Secure Mode Flag SnmpLogin and Session Management Range Default Network Security22-49 Range Default User Management Disableinactive UserStrong Passwords Chine Passwordexpirat Iondays Ionwarningdays PasswordhistorRange Default Cyclic File Systems Ultrasecuremode System Flag DescriptionsFlag Description Network Security 22-51Strong Passwords Flag DescriptionRMX Serial Gateway S4GW 22-5322-54 Polycom, Inc Viewing the Status of the Hardware Components RMX Hardware Monitoring23-1 HW Monitor Pane Tool bar Button Name DescriptionHardware Properties dialog box has the following structure 23-3To view the MCU Properties 3MCU Properties General Info4MCU Properties Event Log 23-5To view the Card Properties 5Card Properties General InfoMezzanine a Mezzanine BTo View the Supporting Hardware Components Properties Backplane Properties6Backplane Properties General Info 23-7General Settings FAN Properties7FANS Properties General Info FansLAN 1, LAN 2, LAN 3 Properties 23-9Chassis File ID 8MCU Properties General InfoID assigned to the MCU’s chassis file 9MCU Properties Event Log 23-1110Card Properties General Info 11Backplane Properties- General Info 23-1312FANS Properties General Info Field Description General SettingsFan number Fan numbering Speed rpm Present speed of a fan LAN 0, LAN 1, LAN 2 Properties 23-1513MCU Properties General Info 14MCU Properties Event Log 0x20 Switch, 0x86 MFA, etc23-17 15Card Properties General Info 16Backplane+ Properties- General Info Backplane+ Properties23-19 If applicable second Backplane Mac address Board Mac Address17FANS Properties General Info Connecting to the Shelf Management Server Diagnostic Mode RMX 1500/2000/400023-21 Performing Basic Mode Diagnostics To run Basic Mode Diagnostics on a Hardware ComponentList pane tool bar, click the Basic Mode button 23-23After login the following screen appears 18Run Tests Parameters 23-251RMX 2000/4000 Diagnostics Tests & Monitoring Tests 19Tests Selection Additional Test ParametersPerforming Advanced Mode Diagnostics To run Advanced Mode Diagnostics on a Hardware ComponentList pane tool bar, click the Advanced Mode button Reset Confirmation dialog box, click Yes23-28 Polycom, Inc 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests 23-295RMX 2000/4000 MPMx D DSP DSP Sub Test selection 20Tests Selection Additional Test ParametersMCU Monitor Diagnostics Monitoring23-31 21Tests Monitoring MCU Monitor Parameters Cards Monitor22Tests Monitoring Card Monitor Parameters 23Tests Monitoring Card Monitor Parameters Error Buffer23-33 Temperature Thresholds Click Active Alarms RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card PropertiesTo view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties To view the RMX Ctnl Properties23-36 Polycom, Inc To view the MPM+ Properties 23-37MPMx Card Properties To view the MPMx PropertiesTable A-1Call Disconnection Causes Disconnection CausesDisconnection Cause Description ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Disconnection Cause Number Summary DescriptionDisconnection Cause Number Summary DescriptionEnquiry Status Enquiry SubscribedDisconnection Cause CUG CUG or a CUG call was made to a non CUG memberUnrecognized That was not recognized Parameter Discarded Message withInterworking An interworking call has ended Unspecified Polycom, Inc Alarms Alarms and FaultsAlarm Code Alarm Description Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description Appendix C CDR Fields Unformatted FileTable C-1Conference Summary Record Fields GMT. The reservation time of a reservation that was startedEvent Records Event Code Event Name Description Event Code Event Name Description Update SIP PrivateExtensions GatekeeperUser Update User ADDUser Delete PARTICIPANT, User Disconnect PARTICIPANT, UserAttend Party Back toParty ContinueUser Update Participant Continue 1, on page C-22 2102 Additional information about a User Update ParticipantUser Update Participant Continue 1, on page C-22 2106 Contents of the participant information fieldsFields for Event 5001 Conference Start Continue Fields for Event 6001 Conference Start ContinueFields for Event 11001 Conference Start Continue 10, on page C-15Appendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown NTI TIE Trunk NTI FXATT Accunet Participant Name Name of the participant Video parameters Channels, as follows12 H.323 card failure Field Description Field Description Identification as identified by the MCU Dialed by the MCU for each participant channelISDN/PSTN SIP URI Address overrides the gatekeeperTel URL Remote participant UndefinedField Description Secondary Cause Password Not supported This field remains empty SIPBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Table C-29Event fields for Event 33 Party Chair Update Up to 80 charactersField Description Operator Name Operator Attend Party to ConferenceParty Name Name of the participant who was moved Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address Info1 Info2 Info3 Info4 VIPTable C-40Disconnection Cause Values Value Call Disconnection CauseSIP bad name Value Call Disconnection Cause MGC Manager Events that are not Supported by the MCU Following MGC Manager events are not supported by the MCUAd Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without AuthenticationAd Hoc Conferencing with External Database Authentication Starting a conference uses the following methodAd Hoc Conferencing with Authentication MCUNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request MCUEntry Queue IVR Service with Conference ID Request Enabled Ad Hoc SettingsProfiles Authentication Settings Ad Hoc enabled Entry QueueMCU Configuration External Database Application SettingsClick OK Reset the MCU for flag changes to take effect To set the System Configuration flagsFlag Description and Value Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toLution is 4CIF, the Faulty flag is displayed Bilities exchange, the Faulty flag is displayedParticipant Properties Advanced Channel Information Channel Index For Polycom Internal use onlyField Description From the beginning of the channels life span Polycom, Inc Secure Communication Mode Environments areCSR PFX / PEMSwitching to Secure Mode Client Authentication Server AuthenticationPurchasing a Certificate For example RootCA ↔ IntermediateCA ↔ SubCAClick Send Details Installing the Certificate To install the certificateEnabling Secure Communication Mode When Secure Communications Mode is enabledCreating/Modifying System Flags RmxmanagementManagement Security Properties dialog box is displayed Alternate Management NetworkSelect the Secured Communication check box Ultra Secure Mode Securing an External DatabaseUltrasecuremode System Flag Ultrasecuremode System FlagPKI Public Key Infrastructure Unique Certificates for all Networked EntitiesPeer Certificates Offline Certificate ValidationSelf Validation of Certificates Installing and Using Certificates on the MCU Default Management NetworkTo enable Request Peer Certificate Certificate Revocation ListDefault IP Network Service Managing Certificates in the Certification Repository Issued To Issued By Expiration Date Status Trusted CertificatesAdding Trusted Certificates To add a certificate to the repositorySend Certificate File Paste Certificate and Send CertificateOption. Paste Certificate and Send Certificate Polycom, Inc Network Service Issued To Issued By Expiration Date Status Personal Certificates Management and Signaling CertificatesCRL Certificate Revocation List To add a CRL to the repository Adding a CRLSelect the Certificate File Format PEM or DER Removing a CRL MS Active Directory IntegrationTo remove a CRL Ultra Secure Mode Standard Security ModeDirectory and Database Options Internal MCU database and Active DirectoryDirectory Services Configuration dialog box is displayed Enabling Active Directory Integration389 636Directory Services Role Mapping dialog box is displayed Authentication Type Only Ntlm can be usedTable F-5Directory Services Role Mapping Click the Role Mapping tabPolycom, Inc Management Network Primary Alternate Management NetworkConfiguring the Workstation To modify the workstation’s IP addressesPolycom, Inc Connecting to the Management Network To connect directly to the MCUFast Configuration Wizard starts Connecting to the Alternate Management Network To connect to the Alternate Management NetworkConnecting to the MCU via Modem Procedure 1 Install the RMX ManagerProcedure 2 Configure the Modem Configure the modem as followsTo create a dial-up connection Procedure 3 Create a Dial-up ConnectionCreate a new connection Polycom, Inc Polycom, Inc Polycom, Inc Procedure 4 Connect to the MCU To Connect using the RMX Manager To use the browserTo use the Windows Start menu Click All ProgramsSetting the MCU for Integration Into Microsoft Environment OverviewMultiple Networks Conferencing Entities PresenceTable H-1SIP TLS Encryption Key Support by System Component Table H-2RMX Media Cards vs Network Services including ICE 1500 2000 4000Interactive Connectivity Establishment ICE Connecting to the MCU in ICE EnvironmentICE Guidelines Dialing Methods Table H-3Available dialing methods per Connection TypeMatched URI Routing Numerical Dialing Registered User Name Local Branch office Remote FederationOffice Communications Server side Setting the Matched URI Dialing MethodMCU side Open the OCS Management application To set the MCU as trusted in OCSExpand the Enterprise Pools list Click the Host Authorization tab Pool Front End Properties dialog box opensSetting the Static Route for MCU in the OCS To add MCU to the Routing RolesExpand the Enterprise Pools list Configuring the MCU System Load Front End Properties dialog box opensSetting the Numerical Dialing Method Setting the Numerical Dialing for MCU Meeting RoomsTo dial in directly to a conference or Entry Queue Conferencing entity routing name@domain nameOptional. Removing the MCU from the Host Authorization List Configure Office Communicator Users for Enterprise VoiceConfiguring the MCU as a Routable Gateway To set up the MCU/DMA as a Voice GatewayEstablishing a Voice Route to the MCU Voice Gateway Run the following commandTo establish the voice route Click the Routes tab Polycom, Inc Configuring Office Communicator Users for Enterprise Voice On the Configure User Settings dialog box, click NextPolycom, Inc Select the Enable Enterprise Voice option Click the Communications tabStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Name and Security Settings window appears Delayed or Immediate Request window appearsSelect Create a New Certificate and click Next Organization Information window appears Select the Mark cert as exportable check boxYour Server’s Subject Name window appears Choose a Certification Authority window appears Assign Certificate Task window appears Select Assign certificate later and click Next MS R2 Certificate Wizard Completed window appears MS R2Click Finish MS R2 Select Export a certificate to a *.pfx file and click NextExport Certificate Password window appears To create the certPassword.txt file Certificate Wizard Completed window appearsCreating an Active Directory Account for the MCU To add the MCU user to the Active DirectoryTable H-4Active Directory New User Parameters for the MCU New User wizard, define the following parametersName defined for the Office Communication Server Polycom, Inc Configure the MCU for ICE dialing Configuring the Polycom-Microsoft Solution Call Admission Control CACNetwork Error Recovery SIP Dialog RecoveryFEC Support Media Over TCPConfiguring the RMX 1500/2000/4000 for Microsoft Integration Default name is MCU Security CertificateManagement Network Properties DNS Parameters DNS Servers AddressesConfiguring the MCU IP Network Service To configure the MCU IP Network ServiceCSR Method PFX MethodDefault IP Service Networking IP dialog box opens Click the SIP Servers tab SIP Server, select Specify SIP Server Type, select MicrosoftTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate If no additional configuration is required, reset the MCU PFX Method Sending the CertificateThree filespkey.pem, cert.pem and certPassword.txt Default IP Service Networking IP dialog box, click OKPolycom MCU System Flag Configuration Enabling the Microsoft EnvironmentSipfastupdateinterval Flag Name Value and DescriptionSipfreevideoresources ENVDefault G711A Possible values AUTO, G711A, G711U, G722Table H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Adding Presence to Conferencing Entities in the Buddy List BusyEnabling the Registration of the Conferencing Entities To add the conferencing entity user to the Active DirectoryTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Enabling Registration in the Conference Profile Defining the Microsoft SIP Server in the IP Network ServiceSelect the Use the user principal name UPN option Table H-6Profile Properties Network Services That Network ServicePolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties MCU Configuration for CAC Implementation Siptcpportaddrstrategy = 1 default settingEnabling CAC Implementation Conferencing BehaviorMonitoring Participant Connections To connect to an A/V MCU conference Configuring the MCU for Federated ICE Dialing To configure the MCU for ICE DialingPolycom, Inc Monitoring the Participant Connection in ICE Environment To view the channel properties of the participantFollowing connection information is displayed Active Alarms and Troubleshooting Active AlarmsTable H-9New Active Alarms Alarm Code Alarm DescriptionAlarm Code Alarm Description ICE Environment MCU Active Alarms ICE Active AlarmsActive Alarm Phase Alarm Displayed When Troubleshooting Troubleshooting Active Alarm Phase Alarm Displayed When TroubleshootingKnown Issues Polycom, Inc Polycom Immersive Telepresence Systems ITP Version Polycom Open Collaboration Network PocnCisco TelePresence System CTS Version Single Company Model Polycom and Cisco Infrastructure Company to company via Service ProviderSingle company with Polycom and Cisco Infrastructure Component Version Description Cisco Equipment CucmIOS CtmsMLA Component Version Description Polycom EquipmentCMA Call Flows Multipoint call with DMAVirtual Meeting Room in DMA DMA Meeting NumberAccording to its Dial Plan forwards calls with prefix Multipoint call without DMATo the MCU Company to Company Models Using a Service Provider ModelModel CMA GatekeeperMultipoint call via Service Provider Model Call FlowFigure I-3Company to Company via Service Provider Model Deployment architecture includes Company aCompany B Polycom EquipmentCall Flow Administration GatekeepersStandalone Polycom CMA System as a Gatekeeper Standalone Cisco IOS GatekeeperConfiguring the Cisco and Polycom Equipment ContentResolution is fixed at XGA at 5fps 239Cisco Equipment Polycom EquipmentConfiguring a Virtual Meeting Room VMR Configuring CMA to route H.323 calls to MCUSet the Mintipcompatibilitylinerate System Flag SIP only no TIP support VersionsProcedure 1 Set the Mintipcompatibilitylinerate System Flag EndpointsPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc TIP Compatibility Video & Content RPX OTX TPX HD ATX HDCTS TIP Compatibility NoneClick the Video Quality tab Click the Video Settings tab Set the Telepresence Mode to AutoProcedure 6 Configuring a Meeting Room on the MCU Microsoft MS Lync using MS-ICE RTV 720p Collaboration with Microsoft and CiscoDeployment Architecture Cisco TelePresence System CTS Versions 1.7MS Lync as a Static Route Component PolycomTLS and Srtp Component VersionMicrosoft CiscoMultipoint Calls using DMA Microsoft Lync Server Configuring the Microsoft, Cisco and Polycom ComponentsWorkstation Polycom, Inc Register the ITP endpoints to the Lync server Open MLA to configure ITP Layouts Configure a TIP Enabled Profile on the MCURegister HDX endpoints to the DMA as Gatekeeper Create a New Profile for the Meeting RoomContent Receiver ContentTable I-1 TIP Compatibility None SenderTable I-3TIP Compatibility Video & Content Table I-2TIP Compatibility Video OnlyEncryption Endpoints Configure SIP endpoints to register to DMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP ProxyEndpoint Registration Dialing Method Lync SIP P+COperations During Ongoing Conferences MonitoringCTS Participants Participant Properties General dialog box opensLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc USB Restore Defaults Restoring DefaultsUSB port of an MCU in Ultra Secure Mode can be used to Restore to Factory Security Defaults To restore the MCU to Factory Security DefaultsComprehensive Restore to Factory Defaults Comprehensive Restore to Factory Defaults ProcedureProcedure a Backup Configuration Files Procedure B Restore to Factory DefaultsAppendix K SIP RFC SupportSIP RFC 323 & SIP Flag Settings Flag name SiptimerssetindexSIP Timer Types & their Values Homologation for BrazilFlag name H323TIMERSSETINDEX Flag name DisabledummyregistrationTimerK 5000