Polycom DOC2702A Click the Operator Assistance tab, Define the Entry Queue Service Name, 10-5

Chapter 10-Operator Assistance & Participant Move

19Click the Operator Assistance tab.

The Operator Assistance dialog box opens.

20Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference.

21In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance.

If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX.

22Click OK to complete the IVR Service definition.

The new Conference IVR Service is added to the IVR Services list.

Defining an Entry Queue IVR Service with Operator Assistance Options

1In the RMX Management pane, click IVR Services ().

2In the IVR Services list, click the New Entry Queue IVR Service () button. The New Entry Queue IVR Service - Global dialog box opens.

3Define the Entry Queue Service Name.

4Define the Entry Queue IVR Service Global parameters. For more information, see Table 17-11, “Entry Queue IVR Service Properties - Global Parameters,” on page 17-22.

5Click the Welcome tab.

The New Entry Queue IVR Service - Welcome dialog box opens.

6Define the system behavior when the participant enters the Entry Queue. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information, see “Welcome tab” on page 13-11.

7Click the Conference ID tab.

The New Entry Queue IVR Service - Conference ID dialog box opens.

8Select the required voice messages. For more information, see Table 17-12, “Entry Queue IVR Service Properties - Conference ID,” on page 17-23.

Polycom, Inc. 10-5