Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
19-22 Polycom, Inc.

Monitoring Ongoing Gateway Sessions

Ongoing Gateway Sessions that are created when calling the Gateway Profile, are listed in the
ongoing Conferences list pane.
Gateway Sessions are monitored in the same way as the conferences. For more details on
monitoring conferences, see RealPresence Collaboration Server (RMX) 1500/2000/4000
Administrator’s Guide, "Conference Level Monitoring” on page 13-3.

Connection Indications

During the connection process to the other endpoints, the system displays on the calling
participant’s screen the called number and the connection status.
A Maximum of 32 characters can be displayed for connection indications. If the displayed
information is longer than 32 characters the text is truncated.
If the system dials out to only one destination endpoint, the dialed number is not shown,
only the connection status.
If the destination endpoint is ISDN, the system displays the connection progress in
percentages, where the percentages represent various stages in the connection process as
follows:
• Up to 60% the connection of the ISDN channels (up to 30 channels can be connected
when E1 is used for the connection).
• 60% - 80% BONDING stage.
• 80% - 90% Capability exchange stage.
• 90% - 99% Media connection stage.
Once the call is completed, the indications are cleared.
If the call is not completed after trying all possible protocols, the system displays the
number that was dialed on the calling endpoint’s screen and one of the following causes:
•Busy - the far endpoint is in another call. In such a case, the system does not try to
connect using another communication protocol.
Additional ISDN and PSTN Participants cannot dial in directly to the Gateway Session once it was
started.