Polycom RMX 1500, DOC2702A manual Polycom, Inc

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000

3Click the Welcome tab.

The New Conference IVR Service - Welcome dialog box opens.

4Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service. To avoid playing the Welcome Message twice, disable the Welcome Message in the Conference IVR Service.

5Select the General Welcome Message, to be played when the participant enters the conference IVR queue.

6To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens.

The RMX unit is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 17-28.

aClick the Browse button to select the audio file (*.wav) to upload. The Select Source File dialog box opens.

bSelect the appropriate *.wav audio file and then click the Open button.

cOptional. You can play a .wav file by selecting the Play button ().

dIn the Install File dialog box, click Yes to upload the file to the MCU memory. The Done dialog box opens.

eOnce the upload is complete, click OK and return to the IVR dialog box. The new audio file can now be selected from the list of audio messages.

17-8 Polycom, Inc.