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Polycom DOC2702A, RMX 1500 manual Polycom, Inc

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Appendix G-Configuring Direct Connections to RealPresence Collaboration Server (RMX)

10The Connection applet is displayed with the field values filled in as specified by the New Connection Wizard.

11Click the Dial button to establish a connection to LAN 3 Port via the modem.

The Windows – Network Connections applet displays Connected status for the new connection.

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Polycom, Inc

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Exporting Conference Templates Polycom Solution SupportDeleting a Conference Template Exporting and Importing Conference TemplatesRequest to Speak Monitoring SIP Bfcp ContentUsing Dtmf Codes to Manage the Recording Process Viewing the Properties of an Ongoing SVC-based ConferenceConfiguration Requirements User and Connection Management in Ultra Secure Mode 15-8Implementing Password Re-Use / History Rules 15-11 Ethernet SettingsIVR Services Enabling the Invite Participants using Dtmf Option Defining a New Entry Queue IVR ServiceInviting Participants using Dtmf Error HandlingAdding MCUs to the MCUs List Status BarAddress Book Conference TemplatesUsing an Internal Certificate Authority Disconnecting an MCUImport/Export RMX Manager Configuration Installing RMX Manager for Secure Communication ModeTable of Contents Resetting the RMX Using the Information CollectorAlerts and Faults Installing ActiveXIP Disconnection Causes Isdn Disconnection Causes AlarmsAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn Microsoft Lync Server USB Restore DefaultsXxii Overview About the RMX Administrator’s GuidePrerequisites System Information from the Administration menuWho Should Read This Guide? How This Guide is OrganizedAbout the Polycom RMX System 1Multipoint Video Conferencing using a RMX 1500/2000/4000IP Networks Card Configuration ModesViewing the Card Configuration Mode IP and Isdn Network Guidelines720p60 Feature Support with MPMx Cards Only2Features Supported with MPMx Card Configuration Mode Only Feature Name DescriptionSupport of Microsoft Protocols, algorithms and workflows CTSMicrosoft Lync users can connect an RMX Meeting Room to a Support of Microsoft RTV FEC Forward Error Correction thatStreams using the Microsoft Lync Server Workstation Requirements Transcoding AVC Conferencing Conference ProfilesConferencing Modes Media Relay SVC Conferencing AVC Conferencing Video Session TypesContinuous Presence CP Conferencing 1AVC Continuous Presence CP video streams and built layouts Setting the Conferencing Mode to AVC onlyVideo Protocol Support in CP Conferences Video Switching VSW ConferencingLine Rate/Participants RMX GuidelinesResource Type Maximum Possible Resources Per Card MPMxLine Rate kbps Line Rates for CP and VSW3584 4096 6144 Not Supported AVC Conferencing ParametersBasic Conferencing Parameters 2560 3072Supplemental Conferencing Features Auto Brightness is supported with MPM+ and MPMx cards only TIP SupportOperator Conferences CP only Conferences Siren 7 monoSetting Value Default Profile Settings in CP Conferencing Mode4Default Conference Profile Settings CP Licensing Mode Entry Queue Default EQ 1000Name Meeting Rooms MapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 10043SVC video streams and Layouts SVC-based ConferencingAdvantages of SVC Conferencing GuidelinesOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing Click the Conference Profiles button Viewing ProfilesTo list Conference Profiles RMX Management pane, expand the Rarely Used list7Profile Tool bar buttons Modifying an Existing ProfileProfile Toolbar To modify the Profile PropertiesConference Profile is deleted Deleting a Conference ProfileDefining New Profiles To delete a Conference ProfileTo define a new Profile Defining AVC Conferencing ProfilesNew profile As Operator conference or Video Switching conference8New AVC Profile General Parameters Field/Option DescriptionCP Only Click the Advanced tab9New AVC Profile Advanced Parameters New Profile Advanced dialog box opensDefine the following parameters By the RMX User Auto Redialing At the End When Last Participant Remains Only oneLPR At the End After Last Quits All the participants haveField/Option Description See the Defining New Profiles on For CP Conferences only Click the Gathering Settings tab10New AVC Profile Gathering Settings Parameters Display NameWeb Client Access NumberFor more information see Video Preview on Field DescriptionField/Option Description Click the Video Quality tabNew Profile Video Quality dialog box opens AVC-based CP Conferencing onCIF Default OnCascade and SVC Optimized Content Video Definition263 & H.264 Auto Selection Default 12New AVC Profile Video Settings Parameters Click the Video Settings tabNew Profile Video Settings dialog box opens MPM+ Only Auto Default If any ITP Immersive Telepresence endpoints For more information, see -13 Auto Layout Default LayoutsDefault Auto Layout settings can be customized by modifying More information see, Auto Layout Configuration onNumber of Video Participants Auto Layout Default Settings Overlay For more information see Overlay Layouts on 14Video Layout OptionsNumber of Video Windows Available Video Layouts New Profile Audio Settings dialog box opens Click the Audio Settings tabField/Option Description When you replace a lecturer, the MCU automatically mutes Their audio is muted by using the Closed Caption or MessageRMX Web Client/Manager, the mute by MCU indicator is Mute Participants Except Lecturer option can be disabledClick IVR tab Select one of the Skin optionsTerminateconfafterchairdropped is set to YES To the Auto Terminate rules when enabled16New AVC Profile IVR Parameters Connected to the conferenceCan be associated with a Virtual Recording Room VRR saved New Profile Recording tab opens17New AVC Profile Recording Parameters Parameter DescriptionPolycom, Inc White Text No Background Red Background Default18New AVC Profile Site Names Parameters Selection Site Names Position LeftTop DefaultHorizontal Position Display Position LeftBottom ContHorizontal and Vertical Position slidersMPMx Card MPM+ CardDefine the following fields For more details, see Message Overlay for Text Messaging onDefault Slow MPMx Mode MPM+ Mode Color OptionsDefault Default BottomFor example Click the Network Services tabNew Profile Network Services tab opens Non-unique URL, dummytester, used in previous versions 20New AVC Profile Network Services ParametersParameter Description IP Network Services To Create a Video Switching-enabled Profile Defining a Video Switching Conference ProfileMinimum threshold defined in the flag Hdthresholdbitrate For HD video Switching conferences21New AVC Profile VSW General Parameters Selected Switching conferencesVideo Switching Conferences on High Profile check box is only displayed if MPMx cards areAn Operator conference can only be a Continuous Presence High Profile Support in Video Switching ConferencesFor H.264 High Profile-enabled VSW conferences High Profile is supported in VSW conferencesVswcifhpthresholdbitrate Vswsdhpthresholdbitrate Minimum Threshold Line Rate System FlagsFor H.264 Base Profile VSW conferences Flag Name Minimum Threshold Line Rate KbpsTo define SVC Only Profile Defining SVC Conferencing Profiles23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters 25New SVC Profile Video Quality Parameters Cascade and SVC Optimized is the only available ContentProtocol for content sharing during SVC-based conferences Share content26New SVC Profile Network Services Parameters Overlay Layouts CP Conferencing Additional InformationStandalone Endpoint Layout Overlay Telepresence ITP Room Layout OverlayStandalone Selecting the Overlay LayoutsSite Names Definition For more information see Modifying System Flags on Site Names Display PositionMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersMessage Overlay for Text Messaging Same Layout modePolycom, Inc Chinese Font Types Export selected Conference Profiles Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCUTo export selected Conference Profiles Exporting Selected Conference ProfilesTo import Conference Profiles Importing Conference ProfilesConference Profile already exists Polycom, Inc 720 x 576 pixels at 30 or 60 fps Video Resolutions in AVC-based CP Conferencing352 x 288 pixels at 30 or 60 fps A 1X1 Video Layout High Profile Support in CP ConferencesVideo Display with CIF, SD and HD Video Connections HD1080p60 is supported Continuous Presence CP modeVideo Switching VSW mode CP Conferencing with H.263 4CIFResource Optimized CP Resolution Decision MatrixResource-Quality Balanced default 263 4CIF GuidelinesVideo Resource Usage Base Profile Decision MatrixVideo Quality Optimized Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Guidelines Resolution Configuration for CP ConferencesAccessing the Resolution Configuration Dialog Box Configuration in the RMX Setup menuHD 720p30 HD 1080p30 HD 1080p60 CIF Maximum CP Resolution PaneMPM Cards MPM+ Cards Resolution Configurations are Resolution Configuration PaneExample Sharpness / Motion Resolution Slider PanesManual Max CP Resolution Pane Resolution Configuration Pane Resolution Configuration BasicLimiting Maximum Resolution Resolution Configuration DetailedMPM Cards MPM+ / MPMx Cards Flag SettingsBase Profile / High Profile Resolution Slider Panes Setting the Maximum CP Resolution for ConferencingHigh Profile System Flags Version 7.0.1 only Minimum Frame Rate Threshold for SD ResolutionSystem Flag Default Value 848 x 480 pixels at 50 fps W448p Resolution352 x 288 pixels at 50 fps 512 x 288 pixels at 50 fps323 All Video Layouts 1x1 LayoutPacket Loss Compensation ContentEnabling Support of the w448p Resolution RMX System Flag SettingsRTV protocol is supported Additional Intermediate Video ResolutionsRMX Profile Setting Microsoft RTV Video Protocol Support in CP ConferencesBitrate 180kbps Resolution BitrateResolution Video Resources Used Protocol Forcing Participant SettingsMonitoring RTV Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbps AutoKbps 179 kbps Qcif VGAVGA CIF Qcif Threshold HD Flag Settings using the RTV Video Protocol7Allocated video resolutions per video resolution HD720pPolycom, Inc Additional Conferencing Information 239 239 / People+ContentPeople+Content SIP People+Content is supported with MPM+ and MPMx cardsDial-out Connections SIP Bfcp Content Capabilities323/ H.239 323 /Polycom People+Content Isdn Content For SIP Clients that support both BFCP/TCP and BFCP/UDPUDP and TCP SIP Clients connected as Audio Only cannot share ContentDial-in Connections Flag Value SIP Client Bfcp SupportConferencing Mode Defining Content Sharing Parameters for a ConferenceProtocols on 2H.239 Content Options263 & H.264 Auto Selection AVC Only Default Optimized for use in SVC only and Cascaded ConferencesAVC Only Content Setting Content Settings263 & H.264 Auto Selection AVC only Content ProtocolsSVC Only Content Setting 263 & H.264 Auto Selection AVC Default SettingHD AVC Only Conferences AVC Only ConferencesParticipant Graphics Hi Resolution Graphics Live VideoContent Settings Flag Name Range Default High Profile is not supported Cascade and SVC OptimizedSummarizes the interaction of these parameters Live Video HD720/30 512 768 ExamplesIf the Content Settings selection is Hi Resolution Graphics Selecting a Customized Content Rate in AVC ConferencesTo Select the Customized Content Rate 8H.264 Cascade Optimized Cascade Resolutions Modifying the Threshold Line Rate for HD Resolution ContentDefault resolution for all Content Rates is HD720p5 To modify the HD Resolution Content threshold line rateGuidelines for Sending Content to Legacy Endpoints Sending Content to Legacy Endpoints AVC OnlyHD720p30 with MPMx HD720p5/6 with MPM+ Content Display on Legacy EndpointsInteroperability with Polycom CMA and DMA Enabling the Send Content to Legacy Endpoints OptionLayout Flag Value 9LEGACYEPCONTENTDEFAULTLAYOUT Flag ValuesTo modify system flags Click OK Flag is updated in the Mcmsparameters list Exclusive Content ModeAVC Conference Profile Advanced SVC Conference Profile To end the current Content session Stopping a Content SessionContent Broadcast Control To give token ownership Giving and Cancelling Token OwnershipSelect Change To Content Token Owner in the drop-down menu Content Display Flags Managing Noisy Content ConnectionsVideo Preview Guidelines Forcing Other Content CapabilitiesVideo Preview Workstation Requirements Testing your WorkstationDirectX Diagnostic Tool dialog box opens Click Yes to run the diagnosticsTo preview the participant video Previewing the Participant VideoGathering Phase Content Gathering Slide Gathering Phase GuidelinesDisplay Name Gathering Phase DurationEnabling the Gathering Phase Display Displayed Language Access Number 1Auto Scan To enable Auto ScanAuto Scan and Customized Polling in Video Layout Enabling Auto Scan and Customized PollingOpen the Customized Polling tab Customized PollingButton Description Audio Algorithm SupportDialog box buttons are summarized in Table IP H.323, SIP calls only CP and VSW conferences SIP EncryptionMono With MPMx Cards onlyStereo Audio Algorithm Minimum Bitrate kbps Audio algorithms supported for Isdn13Supported Audio Algorithm vs Bitrate Click the Channel Status Advanced tab Monitoring Participant Audio PropertiesTo view the participant’s properties during a conference Media Encryption Guidelines Media Encryption AVC OnlyAllownonencryptpartyinencryptconf Yes Direct Connection to the ConferencePossible Connection to the Entry QueueEncrypt Auto WhenEncrypt When Recording Link Connection Status according to flag Profile SettingEncrypt when possible Recording Link EncryptionSet the Allownonencryptpartyinencryptconf flag to YES or no Encryption Flag SettingsTo modify the Encryption flags Version 7.6.1 and laterEnabling Encryption at the Participant Level To enable encryption at the conference levelEnabling Encryption in the Profile To enable encryption at the participant level Monitoring the Encryption Status Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Enabling Lost Packet Recovery Monitoring Lost Packet RecoveryNetwork Quality Indication AVC Only Indication Threshold Values Network Quality IndicatorsSVC Conferencing Mode AVC Video switched conferences Network QualityCustomizing Network Quality Indicator Display Topleft Telepresence Mode AVC OnlyCellindlocation BottomleftRoom Participant/Endpoint Level RMX Telepresence Mode GuidelinesSystem Level Conference LevelVideo Fade in Telepresence conferences Video Fade is enabled for all Telepresence conferencesHorizontal Striping CroppingSkins and Frames Gathering Phase with ITP Room SystemsRPX and TPX Video Layouts Aspect ratio for standard endpointsNumber Layouts Endpoints 10+ RPX View Enabling Telepresence ModeClick the Video Settings tab Select the required video layout Multiple Cascade LinksEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch Current speaker is the HDX endpoint connected to RMX a 4RMX Telepresence Layout Mode Continuous PresenceLink Participant in the Dial Out RMX Creating a Link ParticipantCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Client / RMX Manager main screen Participant Link in the Dial In RMXDisconnection Causes Polycom RMX Polycom RMX 1500-3, etcPolycom, Inc Monitoring Ongoing Conferences Monitoring Telepresence ModeNone Monitoring Multiple Cascade LinksMonitoring Participant Properties Polycom, Inc Selecting the Conference Lecturer Lecture Mode AVC OnlyEnabling Lecture Mode Automatic selection of the lecturer Selecting a defined participantEnabling the Automatic Switching Lecture Mode MonitoringTo control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to LecturerMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Enabling a Permanent Conference Auto Terminate is disabled in Permanent ConferencesPermanent Conference Enabling Closed Captions MPM, MPM+ and MPMx Card Configuration ModesClosed Captions AVC Only Closed Captions GuidelinesNew Flag field enter Enableclosedcaption Video Layout in Cascading conferences Cascading ConferencesWithout Cascade During Cascading Setting the FORCE1X1LAYOUTONCASCADEDLINKFlags controlling Cascade Layouts Conference a Conference BPlay Tone Upon Cascading Link Connection Dtmf ForwardingBasic Cascading Basic Cascading using IP Cascaded LinkAutomatic Identification of the Cascading Link Basic Cascading using Isdn Cascaded LinkDialing Directly to a Conference Dialing to an Entry QueueMCU to MCU Gateway to MCUDialing string format Gateway to Gateway Calls via Isdn Cascading LinkMCU to MCU Calls via Isdn Cascading Link Gateway to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links Line Rate Motion Sharpness Encryption 1Recommended Conference Profile Options SettingConference Profile Definition Scenario Versions MCU Interoperability Table2MCU Interoperability Table Codian Suppression of Dtmf Forwarding System Flag SettingsMaster-Slave Cascading Star Cascading TopologyTopology MCU Type Line Rate Endpoint Mode LevelTo define the dial-out cascade participant link New Participant Dial-out Cascade Link After the Conference ID If the conference has a password and you want to includePassword in the dial string, set For examplePolycom, Inc Host of the MCU running the other conference To define a Dial-in Participant as the cascade link1New Participant Dial-out Cascade Link If a gatekeeper is used This field is left empty7Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading Creating the Cascade-enabled Entry QueueCreating a cascade-enabled Dial-out link To Define a Cascade-Enabled Entry QueueTo define the Dial-out Cascaded Link Creating the Dial-out Cascaded LinkFor Example 78485#24006#1234 To enable cascaded links to connect without a password Enabling Cascaded Conferences without PasswordConference B Destination Conference Monitoring Star Cascaded ConferencesConference a Linked Conference MIH Cascading allows Cascading Conferences H.239-enabled MIH TopologyCascading Topologies MIH Cascading Levels9MIH Cascade Levels MIH Cascading Guidelines in CP LicensingVideo Session Mode, Line Rate and Video Settings Topology MCU Type Video Session Type Line Rate 2MIH Cascading Video Session Mode and Line RateVideo Layout in Cascading CP Conferences Flags controlling Cascade Layouts MGC to RMX Cascading RMX to MGC 3Set up Procedures according to the Dialing DirectionDialing RMX Level MGC Level Direction MGC to RMXDialing MGC Level RMX 1500/2000/4000 Direction 4Set up Procedures according to the Dialing DirectionTo modify the flags Click OK If you changed the flags, reset the MCU H263ANNEXT=YES defaultFORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default Click OK Reset the MCU to apply the changesMethod II Defining the Cascading Entry Queue in the MGC For Example For Example 1002##12001##12345Recommended Conference Line Rates for Cascaded Conferences Topology Video Session Mode Conference Line RateFor more details, see RMX to RMX Cascading EQ ID Optional MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003 1Default Meeting Rooms ListMeeting Room Name Default Line Rate Meeting RoomsMeeting Rooms List is displayed Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane To list Meeting RoomsWas selected SIP server may be down, or any other reason the affectsConnection between the RMX or the SIP Server to the network Meeting Room Toolbar and Right-click Menus Creating a New Meeting RoomMeeting Room Toolbar & Right-click Menu To create a new meeting roomEntry Queues Entry Queues, Ad Hoc Conferences and SIP FactoriesParameter Value Default Entry Queue properties1Default Entry Queue Properties RMX Management Rarely Used pane, click Entry Queues Defining a New Entry QueueTo define a new Entry Queue Option Description Click OK New Entry Queue is added to the Entry Queues list Transit Entry Queue Setting a Transit Entry QueueListing Entry Queues Modifying the EQ PropertiesTo designate an Entry Queue as Transit Entry Queue To cancel the Transit Entry Queue settingIVR Provider Entry Queue Shared Number Dialing Call FlowEntry Queue IVR Service RMX ConfigurationRMX Management Rarely Used pane, click SIP Factories SIP FactoriesCreating SIP Factories To create a new SIP FactoryAscii Click OK New SIP Factory is added to the listNew Factory Properties Mixture of character sets UnicodeMonitoring Registration Status Failed Registration with the SIP Server failed Ad Hoc ConferencingGateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book Double-click the group name or click the Collapse button Participants List Pane InformationTo expand the group to view the group members To collapse a groupDisplaying and Hiding the Address Book To add a group to a new conference or an ongoing conference Adding Participants from the Address Book to ConferencesAdding a Group from the Address Book to Conferences Action Description Participant GroupsManaging Groups in the Address Book To manage the groups in the Address BookAdding a Participant to the Address Book Managing the Address BookNew Participant General dialog box opens Adding a new participant to the Address Book DirectlyTo add a new participant to the Address Book To the conference H.323, SIP or ISDN/PSTN 3New Participant General PropertiesOnly SIP OnlyISDN/PSTN Only While the endpoint is connected IP onlyDefine the following Advanced parameters AGC To add a participant from the conference to the Address BookClick the Add to Address Book button When required, you can modify the participant’s propertiesModifying Participants in the Address Book Participant Properties window opensTo delete participants from the Address Book Deleting Participants from the Address BookFunction Description Copying or Moving a ParticipantTo copy or move a participant to another group 5Copy/Cut FunctionsNew Adds Copy to the end of the participant name Searching the Address Book6Paste functions To filter the data in an address book group Filtering Address Book Data Using a Predefined PatternFiltering the Address Book Custom Filtering dialog box opens Filtering Address Book Data Using a Custom PatternTo clear the filter and display all entries Clearing the FilterObtaining the Display Name from the Address Book To Export an Address Book Importing and Exporting Address BooksExporting an Address Book Importing an Address BookCMA Address Book Integration Guidelines Upgrading and Downgrading ConsiderationsIntegrating the Polycom CMA Address Book with Ntdirectory RMX Side On the RMX menu, click Setup System ConfigurationSystem Flags Mcmsparametersuser dialog box opens ExternalconteNtuser NtpasswordNtip Http//IP address of the CMA serverPolycom, Inc Resources ReservationsSystem Reservations RMX Management pane, click the Reservation Calendar button Using the Reservation CalendarToolbar Buttons To open the Reservation CalendarSingle day is displayed Reservations ViewsWeek View Day ViewList View Today ViewTo change between Week and Day views Changing the Calendar ViewTo return to Calendar View To view Today the current dateTo change to List View Method III To interactively define the duration Scheduling Conferences Using the Reservation CalendarCreating a New Reservation 2New Reservation Reserved Resources To create a new reservationOpen the Reservation Calendar Click the Schedule tab Monthly 3New Reservation Schedule TabFirst, second,...,last Sun-Sat of x months Repeats Day 1-31 of every 1-12 months Repeats a conferenceClick the Participants tab If 3 recurrences of the reservation are created Using the Week and Day views of the Reservations CalendarManaging Reservations Viewing and Modifying ReservationsReservation Properties General dialog box opens To move the Reservation to another time slotTo change the Reservation’s Start time To change the Reservation’s End timeAdjust Reservations Time dialog box opens Adjusting the Start Times of all ReservationsClick the Adjust Reservations Time button Click the Delete Reservation button. or Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservationClick Search Searching for Reservations using Quick SearchTo search for reservations To clear the search and display all reservations10-1 Operator Assistance & Participant MoveOperator Conferences Operator Conference Guidelines Defining the Components Enabling Operator Assistance Enter the Conference IVR Service NameNew Conference IVR Service Welcome dialog box opens Click the Conference Password tabClick the Roll Call/Notifications tab Click the Video Services tabClick the Operator Assistance tab Define the Entry Queue Service NameNew Entry Queue IVR Service Welcome dialog box opens New Entry Queue IVR Service Conference ID dialog box opensRMX Management pane, click Conference Profiles New Entry Queue IVR Service Video Services dialog box opensDefining a Conference Profile for an Operator Conference 10-7 1New Profile General ParametersLPR and DBA on 2New Profile Advanced Parameters10-9 Configuration ModeBy the RMX User 3New Profile Video Quality Parameters Resolutions in AVC-based CP Conferencing on10-11 Defining an Ongoing Operator ConferenceTo start a conference from the Conference pane 4New Conference General Options 10-13 Comma, colon and semicolon characters cannot be usedRouting Name To their destination conference Saving an Operator Conference to a TemplateNew Conference Participants dialog box opens To save an ongoing Operator conference as a template10-15 Starting an Operator Conference from a TemplateClick the Save Conference to Template button. or Right-click and select Save Conference to TemplateRight-click and select Start Conference from Template Requesting HelpClick the Start Conference from Template button. or 10-17 Participant Alerts List5Participants List Status Column Icons and Indications Icon Status Indication DescriptionMove Guidelines Audible AlarmsUsing Audible Alarms Moving Participants Between Conferences10-19 Moving ParticipantsYes YESMoving a Participant Interactively 11-1 Conference TemplatesConference Template Clicking the tab opens the Conference Templates list Using Conference TemplatesClick the New Conference Template button Creating a New Conference TemplateCreating a new Conference Template from Scratch To create a new Conference TemplateNew Conference Template General dialog box opens 11-5 New Template Participants dialog box opensNew Participant General tab opens New Participant Advanced tab opens Modify the fields of the General tab Click the Advanced tab11-7 Optional. Click the Information tab11-8 Polycom, Inc 11-9 Starting an Ongoing Conference From a TemplateTo start an ongoing conference from a Template Conference is started 11-11 To schedule a Reservation from a Conference TemplateRight-click and select Schedule Reservation from Template Reservation Properties dialog box is displayed11-12 Polycom, Inc Right-click and select Delete Conference Template Deleting a Conference TemplateExporting and Importing Conference Templates To delete Conference TemplatesExport selected Conference Templates Using the Export Conference Templates option, you canExporting Conference Templates Exporting All Conference Templates from an MCU11-15 Exporting Selected Conference TemplatesConference Templates Export dialog box is displayed To export selected Conference Templates11-16 Polycom, Inc 11-17 Importing Conference TemplatesTo import Conference Templates Conference Templates Import dialog box is displayedConference Template already exists 12-1 Polycom Conferencing for Microsoft OutlookSetting up the Calendaring Solution 12-3 Option 1 Using default Exchange Server settings1Exchange Integration Configuration Option Reply to the meeting invitation Option 2 Using an alternate Primary Smtp Mailbox12-5 Option 3 Using modified Exchange Server settings2Exchange Integration Configuration Option RMX must have its MCU prefix registered in the gatekeeper RMX must be configured as a Static RouteCalendaring Guidelines 12-7 Creating a Conference Creating and Connecting to a ConferenceGathering Slide Connecting to a ConferenceAccess Number section 4Microsoft Outlook Field UsageRMX and Polycom DMA System Deployment Polycom Solution SupportRMX Standalone Deployment 13-1 Conference and Participant MonitoringMonitoring is done in the same way as for CP conferences Monitoring AVC-based Video Switching ConferencesGeneral Monitoring 13-3 Conference Level MonitoringViewing the Properties of an Ongoing AVC-based Conference To view the parameters of an ongoing AVC conferenceVideo and audio streams Following information is displayed in the General tab1Conference Properties General 13-5 MPMHD 720P MPM+2Conference Properties Advanced Parameters Conference Properties Advanced dialog box opensFollowing information is displayed in the Advanced tab 13-7 Click the Gathering Settings tabConference Properties Gathering Settings dialog box opens How often a FW NAT Keep Alive message is sent. For moreField/Options Description 3Profile Gathering SettingsFollowing information is displayed Conference Properties Video Quality dialog box opens13-9 Based CP Conferencing on4Conference Properties Video Quality Parameters 264 HD 263Cascade Optimized and SVC Optimized 13-11 Click the Video Settings tab to list the video parameters5Conference Properties Video Settings Parameters 6Customized Polling Buttons 13-13 To view the parameters of an ongoing SVC conference Viewing the Properties of an Ongoing SVC-based Conference13-15 7Conference Properties Advanced Parameters Optimized Cascade Resolution Resolution is fixed in SVC conferences8Conference Properties Video Quality Parameters Field/Option Description People Video Definition13-18 Polycom, Inc 13-19 Request to SpeakRequest to Speak is Duration of the icon display cannot be modified Participant Properties Media Sources dialog box opens Participant Level MonitoringDisplaying Participants Properties To display the participant PropertiesGeneral dialog box IP Participant Properties10Participant Properties Media Sources Parameters 13-23 MCUParticipant Status 13-24 Polycom, Inc AVC-based13-25 SIP Participant AVC-based and SVC-based12Participant Properties H.245/SDP Parameters Columns Channels13-27 SIP Bfcp TCP 14Participant Properties Channel Status Advanced Parameters13-29 On page E-1Participant Properties Advanced Channel Information on E-115Participant Properties Gatekeeper Status Parameters 13-31 16Participant Properties Gatekeeper Status ParametersFor more information see Participant Level Monitoring on Monitoring SIP Bfcp ContentChannel Status tab Channel Status -Advanced tab To view the participant properties during a conference Monitoring ISDN/PSTN ParticipantsUser 18ISDN/PSTN Participant Properties Media SourcesMCU User Channels have been muted/suspended by the RMX13-35 19 Participant Properties H.221 Parameters20ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties 14-1 Recording ConferencesDefining the Recording Link Configuring the RMX to Enable RecordingDefault Creating Multiple Virtual Recording Rooms on the RSS14-3 SIPRSSIPAddress##VRR number Is 5555, enter 173.26.120.2##5555Click OK Recording Link is added to the RMX unit Enabling the Recording Features in a Conference IVR ServiceConference IVR Service Properties dialog box is displayed Profile Properties dialog box, click the Recording tab To enable recording for a conferenceEnabling the Recording in the Conference Profile 3Conference Profile Recording Parameters Recording is enabled in the Conference ProfileConfiguration 14-7 Recording Link Encryption Flag SettingRecording Link Encryption Recording Link Encryption GuidelinesRecording in the Conference Profile on Recording Link SettingsManaging the Recording Process 14-9 Recording Link Default Layout Settings Auto Layout ModeRecording Link Layout Not applicableName Description To manage the recording process using the right-click menuButton Description Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR 2Conferences List Recording Tool bar buttonsMonitoring the recording participant User Types Users, Connections and NotesUsers An Auditor can only view Auditor Files and audit the system ChairpersonAuditor Machine AccountTo view the users currently defined in the system Listing UsersMonitoring Active DirectoryAdding a New User Administrators can add new users to the system15-5 Changing a User’s PasswordDeleting a User Optional. To associate a user with a machineDisabling a User Click OK User’s password is changedTo disable a user To enable a user15-7 Renaming a UserTo rename a user Viewing the Connections List User and Connection Management in Ultra Secure ModeConnections Renaming Users Managing the System UsersUser Types Disabling/Enabling UsersPassword Length Managing the User Login ProcessImplementing Strong Passwords Password Character CompositionRange 1 Default Implementing Password Re-Use / History RulesDefining Password Aging Passwordexpirationdays System FlagUser Lockout Defining Password Change FrequencyForcing Password Change Temporary User Lockout15-13 User Login RecordControlling User Sessions Management Sessions per SystemSessions per User Using NotesConnection Timeout Session Timeout15-15 To open or edit a noteTo delete a note 15-16 Polycom, Inc Management Network Default IP Service Conferencing Service Network ServicesIP Network Services Two IP Services are defined for the RMXManagement Network Primary Default IP Service Conferencing Service16-3 To view or modify the Management Network ServiceModifying the Management Network Modify the following fields 1Default Management Network Service IP16-5 Hardware Monitoring purposesIPv6 address of the RMX Shelf Management RealPresence Collaboration Server Web Client toClick the Routers tab Modify the following fields 2Default Management Network Service Routers16-7 DNS Click the DNS tab Modify the following fields16-9 4Management Network Properties LAN Ports ParametersManually for LAN 2 Port only 5Management Network Properties Security Parameters Click the Security tab Modify the following fields16-11 Modifying the Default IP Network ServiceFast Configuration Wizard To view or modify the Default IP ServiceRMX1500 MPMx 16-13 Optional. Click the DNS tabClick the Gatekeeper tab Modify the following fields 7Default IP Service Conferencing Gatekeeper Parameters16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video 16-17 9Default IP Service Conferencing QoS ParametersEnable FieldTOS 16-19 10Default IP Network Service SIP ServersClick the SIP Servers tab Modify the following fields Following protocols are supported TLS 1.0, SSL 2.0 and SSLSend Certificate Field Description Create Certificate16-21 11Default IP Network Service Security SIP DigestOptional. Click the V35 Gateway tab 12Default IP Network Service SIP Advanced16-23 13Network Service V35 tabPort Type Label on MCU 1500 4000 Ethernet SettingsTo modify the automatic LAN port configuration On the RMX menu, click Setup Ethernet Settings16-25 Ethernet Settings dialog box opensRealPresence Collaboration Server RMX 1500 Do not Modify the following fieldRealPresence Collaboration Server RMX 4000 Do not 16-27 To monitor signaling status16IP Network Services Properties RMX CS IP IP Network MonitoringIPv6 Scope IP Address Global Global Unicast IP address 17IP Network Services Properties H.323Not Registered The registration of the Signaling Host with Click the H.323 tab H.323 tab displays the following fields16-29 18IP Network Services Properties SIP Servers19IP Network Services Properties ICE Servers 16-31 RMX Internal Addresses Default Management Network ServiceLAN Redundancy IPv6 Guidelines16-33 Configuration RequirementsMedia Redundancy RealPresence Collaboration Server RMXSystem Flag / Value RMX 16-35 Signaling and Management RedundancyMultipleservices = no Lanredundancy Flag / Value Port Usage LAN 2 / MNG B RMXStatus Description Network Traffic ControlHardware Monitor Indications Flag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX16-37 Three Network Traffic Control Flags are addedShould a SIP Proxy failure occur in one of the DMA servers RealPresence Collaboration Server RMX Network Port Usage SIP -TLS SIP-TLSRTP RtcpNon Supported Capabilities and Conferencing Features ISDN/PSTN Network ServicesSupported Capabilities and Conferencing Features 16-41 Adding/Modifying ISDN/PSTN Network ServicesObtaining ISDN/PSTN required information Click Next Call, select Unknown Default Num Type Select the Default Num Type from the listDefault Unknown Whether this number is national or international26Span Definition 25PRI SettingsClick Next Span Definition dialog box is displayed 16-45 27Phones SettingsClick Save & Continue Span Definition Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service Click Save & CloseAttached 28Default Management Network Service LAN PortsNetwork Security Spans16-49 Multiple Network ServicesRealPresence Collaboration Server RMX 16-50 Polycom, Inc 16-51 29Maximum Number of Network Services per RMX SystemPreparations First Time Installation and ConfigurationFixed and Flexible Resource Allocation Mode Resource Allocation and Capacity16-53 Upgrading to Multiple ServicesHardware Installation and Setup First Entry Power-up and ConfigurationServer RMX RealPresence Collaboration Server RMX 4000 only Parameter Local Network SettingsRealPresence Collaboration RTM IP Port Description RealPresence Collaboration Server RMX Hardware InstallationConnecting the cables to the RTM IP 31LAN Connections to the RTM IP32LAN Connections to the RTM LAN Connecting the cables to the RTM LANSignaling and Media additional second Network Service Signaling and Media existing first Network Service34LAN Connections to the RTM LAN Signaling and Media second Network Service optionalSignaling and Media first Network Service optional 33LAN Connections to the RTM IPMNG MNG B RMX Configuration16-59 System Flags and License SettingsIP Network Service Definition To add new/additional Network Services36IP Network Service IP Parameters New IP Service Networking IP dialog box opensRealPresence Collaboration Server RMX 2000 If one card was RealPresenceCollaboration Server RMXFollowing flags can be defined per service 16-63 Optional. Click the Ports tab 37Default Management Network Service DNSIP address field is enabled only if Specify is selected One Network Service can include the DNS definition16-65 Setting a Network Service as Default38Default IP Network Service SIP Advanced Ethernet Settings on Ethernet SettingsSignaling Host IP Address and MCU Prefix in GK Indications Video/Voice Port Configuration and Resolution Configuration16-67 Conference ProfileGateway Profiles Hardware Monitor16-69 Signaling MonitorConferencing Defining Dial Out ParticipantsGeneral dialog box Reserving Video Resources for a ConferenceMonitoring Conferences 16-71 Resource ReportPort Gauge Indications Session Border Controller SBC Remote Connection Using the InternetNAT Network Address Translation Traversal Deployment ArchitecturesBusiness to Business Connections FW Firewall NAT Keep Alive System Configuration in SBC environmentsTo enable and modify FW NAT Keep Alive 17-1 IVR ServicesIVR Services List To view the IVR Services listButton Button Name Descriptions IVR Services Toolbar1IVR Toolbar buttons 17-3 Adding LanguagesTo add a language To upload messages to the MCU Uploading a Message File to the RMX17-5 2lists the Message Types for each category2IVR Message Types by Message Category Message Message Type CategoryTo define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Defining the IVR Service for Gateway Calls on17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc 17-11 6Conference IVR Service Properties General Voice MessagesMessage Type Description Disconnect on Wrong Complete the procedureNumber of redials. This call is then disconnected 17-13 Click the Roll Call tabRoll Call Message Description If Enable Roll Call option is selected7Conference IVR Service Properties Roll Call Messages 17-15 If Enable Tone Notifications option is selectedHigh HD1080p HD720p Slide Resolution Format Input Slides Generated Slides8IVR Slide Input / Output Formats CIF Video Services DescriptionLow 4CIF 4SIF17-18 Polycom, Inc 17-19 10New Conference IVR Service Properties Dtmf CodesOperation Dtmf String Permission 17-20 Polycom, Inc 17-21 Entry Queue IVR ServiceDefining a New Entry Queue IVR Service To set up a new Entry Queue IVR ServiceFill in the following parameters New Entry Queue IVR Service Global dialog box opens11Entry Queue IVR Service Properties Global Parameters 17-23 12Entry Queue IVR Service Properties Conference IDSelect the voice messages Assign an audio file to each message type, as followsNew Entry Queue IVR Service General dialog box opens 17-25 Operator Assistance dialog box opensTo select the Default Entry Queue IVR Service To select the default Conference IVR ServiceThen click the Set Default Conference IVR Service button Music file guidelines To modify the properties of an IVR ServiceReplacing the Music File Adding a Music FileRecording an Audio Message Install Music File window opensCreating Audio Prompts and Video Slides 17-29 To define the format settings for audio messagesAttributes list, select 16.000 kHz, 16Bit, Mono To record a new audio message 17-31 To create a welcome video slide Creating a Welcome Video SlideEntering Additional Dtmf Codes Inviting Participants using DtmfError Handling Invite Call FlowTo enable the Invite Participant using Dtmf on the RMX Enabling the Invite Participants using Dtmf OptionGeneral Video Services Dtmf Codes 17-35 Conference IVR Services General tab is displayedIVR Services Video Services tab is displayed IVR Services Dtmf Codes tab is displayed Message Type Message Text File Name Default IVR Prompts and MessagesTo disable the Invite Participant option Disabling the Invite Participant Option17-38 Polycom, Inc 17-39 NIDIvrmessagevolume Volume Control of IVR Messages, Music and Roll CallTo control the volume of IVR music, messages and Roll Call Ivrmusicvolume18-1 Call Detail Record CDR UtilityCDR File CDR File FormatsFollowing is an example of a formatted CDR file Following is a sample of an unformatted CDR fileMulti-Part CDR Files CDR File ContentsViewing the Conference Records Viewing, Retrieving and Archiving Conference InformationMulti-part CDR File display To retrieve and archive CDR records Refreshing the CDR ListRetrieving and Archiving Conference CDR Records To refresh the CDR list19-1 Gateway CallsGateway Functionality Direct Dialing Call FlowsIP Participants 19-3 Dialing from H.323 EndpointsDialing string Optional Dialing from SIP Endpoints19-5 Gateway IVRGkmandatoryforcallsout System Flag Direct IP DialingDial-out Calls 19-7 Dial-in CallsFlag Value Gatekeeper Results Available Enabling or Disabling Direct IP Dialing Isdn Participants19-9 Pstn Dial-in Using GK PrefixDialing from ISDN/PSTN Endpoints Calling an IP Endpoint via Gateway Interoperability with CMA323 Gateway Redial or Redialing Gateway CallsRedial on Wrong Number Wrong Destination NumberWrong Destination Number Time-out Disconnect on BusyDisconnect on No Answer There are 4 new IVR Messages Configuring the Gateway Components on the RMXDisconnect on Wrong Number New IVR MessagesTo define a new Conference IVR Service for gateway calls Defining the IVR Service for Gateway Calls19-15 19-16 Polycom, Inc 19-17 Defining the Conference Profile for Gateway CallsTo define a Conference Profile for Gateway Sessions RMX Management Rarely Used pane, click Gateway Profiles Defining the Gateway ProfileTo define a new Gateway Profile 19-19 Service for dialing out to the target number Click OK New Gateway Profile is added to the list System ConfigurationEnabling Pstn dial-in using GK prefix Displaying the Connection InformationConnection Indications Administrator’s Guide, Conference Level Monitoring onMonitoring Ongoing Gateway Sessions Conference ID Gateway Session ParametersConnected Participant Parameters Gateway Session NameDefine the Meeting Room with the following To set up the Meeting Room for direct dialing19-25 Dialing to Polycom DMACalling the DMA via Gateway IVR 19-27 Manual Dial String EntryAutomatic Dial String Generation Enabling Pstn dial-in using GK prefix Pstn Dial-in Using GK PrefixRMX with DMA Deploying a Polycom RMX Serial Gateway S4GWStandalone RMX 19-30 Polycom, Inc 20-1 Accessing the RMX Manager DirectlyTo access the RMX Manager directly RMX Manager ApplicationNew RealPresence Collaboration Server RMX Installation Note Installing the RMX ManagerClick the Install RMX Manager link Upgrade Notes20-3 Click All Programs Polycom RMX Manager Starting the RMX Manager ApplicationTo use the browser To use the Windows Start menu Click Start Programs20-5 Connecting to the MCUTo connect the RMX Manager to an MCU 20-6 Polycom, Inc 20-7 RMX Manager Main ScreenMCUs Pane MCUs pane includes a list of MCUs and a toolbar1MCU Icons and Statuses Monitoring conferences Conferences PaneRMX Management MCUs ToolbarParticipant Alerts List PaneStatus Bar System AlertsPort Usage Gauges MCU State indicator displays the status of the selected MCUAddress Book Conference TemplatesMCU IP Adding MCUs to the MCUs ListTo add a RMX unit 20-13 Starting a ConferenceStart a Reservation Starting a Conference from the Conferences Pane20-15 Starting a ReservationTo start a conference from the Reservation Calendar MCUs pane, select the MCU to run the conference20-16 Polycom, Inc Monitoring Conferences20-17 Grouping the Participants by MCUOn the RMX Menu, click View Group by MCU Participants pane display changes accordingly Start Monitoring/Stop MonitoringTo disconnect an MCU Disconnecting an MCUModifying the MCU Properties To view and/or modify the MCU PropertiesTo Remove an MCU from the list Removing an MCU from the MCUs PaneChanging the RMX Manager Language 20-21 Import/Export RMX Manager ConfigurationTo Export the RMX Manager Configuration Export RMX Manager Configuration dialog box opensImport RMX Manager Configuration dialog box opens To Import the RMX Manager ConfigurationRMX Management pane, click IP Network Services Installing RMX Manager for Secure Communication ModeTo install the RMX Manager Set the RMX to Non Secure Communication ModeEnter the Local Domain Name Security tab is displayedClear the Secured Communication check box 20-25 Set the RMX to Secure Communication ModeCreate a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick on the Security tab. The Security tab is displayed 20-27 Using an Internal Certificate AuthorityClick the Next button Certificate Export Wizard is displayedSelect Base-64 encoded X.509 .CER 20-29 20-30 Polycom, Inc 21-1 System and Participant AlertsAn identifying number assigned to the system alert 1Active Alarms Pane ColumnsSystem Alerts To view the System Alerts list21-3 Participant AlertsTo view the Participants Alerts list Click the red blinking Participants Alerts indication barTo Alter the MCU Time RMX TimeAltering the clock Participant Alerts pane opens21-5 Maximum Possible Resources Resource Type RMX MPMx Resource ManagementResource Capacity 21-7 Resource Capacity ModesAVC Conferencing Continuous Presence Resolution/fps Video Resources UsedResource Usage SVC Conferencing21-9 AVC Conferencing Video SwitchingAVC Conferencing Voice Fixed Resource Capacity Video/Voice Port ConfigurationFlexible Resource Capacity Mode Flexible Resource Capacity Fixed Resource Capacity Configuring the Video/Voice Resources in MPM ModeConfiguring the Video/Voice Resources in MPM+ and MPMx Mode There are two Resource Capacity modes in MPM+ and MPMx ModeFlexible Resource Capacity To allocate Audio Only ports in MPM+ and MPMx modeTo allocate resources in Fixed Resource Capacity mode RMX menu, click Setup Video/Voice Port Configuration21-13 Video/Voice Port Configuration dialog box opens21-14 Polycom, Inc 21-15 Forcing Video Resource Allocation to CIF ResolutionTo cancel the forcing of CIF resource To force CIF resourceColumn Description Main toolbar, click Administration Resource ReportDisplaying the Resource Report 6Resource Report Fields Parameters21-17 Resource Report Display in Flexible Resource Capacity ModePort Gauges 21-19 Resource Report is displayed as follows7ISDN E1/T1 Connection Capacity vs. Bit rate RMX Resource Management by CMA and DMA21-21 Setting the Port Usage ThresholdPort Usage Threshold To Set the Port Usage ThresholdSIP Dial-in Busy Notification Audio Ports Gauge Port Usage GaugesPort Gauges in Flexible/Fixed Capacity Modes High Port Usage thresholdVideo Ports Gauge Flexible Capacity ModeFixed Capacity Mode System Information21-25 ISDN/PSTNMPM Only MPM cards are supported. MPM+ and MPMx Cards in the system are disabled. It is the mode usedCards in the system are disabled Media cardsPrivate MIBs Snmp Simple Network Management ProtocolMIBs Management Information Base TrapsInterfaces Mib-2 Alarm-MIBMIB H.341 H.323 Standard MIBs21-29 Unified MIBName Type Description Palntsc NTSC/PAL21-30 Polycom, Inc An Example of a ColdStart Trap An Example of an Authentication Failure TrapStatus Trap To enable Snmp optionRMX Web Client menu bar, click Setup Snmp Defining the Snmp Parameters in the RMX21-33 1RMX-SNMP Properties Agent OptionsContact person for this With the MCURMX-SNMP Properties Traps dialog box opens Click the Traps tab21-35 AESRMX-SNMP Properties Security dialog box opens 21-37 Default EmptyDefault MD5 Default DESRMX Snmp Properties Security dialog box, click OK Hot BackupAccepted Host IP Address dialog box opens 21-39 To enable Hot Backup Enabling Hot BackupUsing Hot Backup Triggers 21-41 Configuring the Hot Backup TriggersReset the Master MCU Modifications to the Master MCU Requiring System ResetSelect the appropriate Hot Backup Triggers check boxes To modify the Master MCU configurationStop Repeating Message Using Audible AlarmsAudible Alarm Permissions When selected all audible alarms are immediately stoppedOption Description Configuring the Audible Alarms7Audible Alarm User Customization Options User Customization21-45 Replacing the Audible Alarm FileBanner Display and Customization Multilingual SettingCustomizing the Multilingual Setting To customize the Multilingual SettingSample Non-Modifiable Banner TextSample 1 Banner Non-Modifiable BannersSample 4 Banner Sample 2 BannerSample 3 Banner Customize the banners by modifying the following fields Banners Configuration dialog box opens8Banner Configuration Customizing BannersBanner Display Login Screen Banner21-51 Backup and Restore GuidelinesSoftware Management Main Screen BannerClick the Browse button Using Software ManagementBackup Configuration dialog box opens Browse to the Install Path and then click InstallOK, or Using PingPing RMX To Ping a network entity from the RMX10Notification Settings Parameters Notification SettingsTo configure the notifications 21-55 Logger Diagnostic FilesFile name format 11Diagnostic File Button OptionsFollowing tasks can be performed File name structureApache logs Standard Security ModeInformation Collector Viewing the Logger FilesNetwork Intrusion Detection System Nids Ultra Secure ModeUsing the Information Collector Unpermitted access includes21-59 Creating the Information Collector Compressed FileTo create the compressed file Click the Collect Information buttonTo view the compressed file AuditorSaving the Compressed File Viewing the Compressed FileRetrieving Auditor Files To access Auditor FilesAuditor Files Auditor Event History File StorageDouble-click the file Auditor File ViewerTo retrieve files for storage on a workstation To open the file in the Auditor File Viewer21-63 Following fields are displayed for each eventTo open an auditor event file stored on the workstation Event Alerts and FaultsLists Alerts and Faults that are recorded by the Auditor Audit EventsTransaction TransactionsLists Transactions that are recorded by the Auditor 21-67 14TransactionsActiveX Bypass Installing ActiveX21-69 Resetting the RMXTo reset the RMX Comprehensive Restore Restore Factory DefaultsRestoring Factory Defaults Standard Restore21-71 Click the Backup & Configuration optionUSB key Backup Configuration Dialog box opens 21-73 To Restore Factory Default Settings using the USB key21-74 Polycom, Inc 22-1 System Configuration FlagsModifying System Flags Mcmsparameters tab, the following flags can be modified 22-3 Enablecyclicfilesy EnableagcEnableautoextensio Enablecascadedlink22-5 Isdncountry Code CONTENTFORCEH263Hidesitenames Internalscheduler22-7 IsdnresourcepolicyItpcropping 22-9 IvrrollcallusetonEsinsteadofvoice Maxconfpasswordr LastloginattemptsLegacyepcontentde Faultlayout22-11 Msenvironment MultipleservicesMintipcompatibilityl Inerate22-13 Numericconfpassma FaultlenPasswordexpiration Numericconfpassde22-15 Example 22-17 To add a flag Manually Adding and Deleting System Flags22-19 Bondingdialingmeth BondinggroupdelayBurnbios Cacenable22-21 Possible values 22-23 Default noEnablelyncrtcpint ENABLEH239ENABLEH239ANNEXT Enableipredial22-25 FORCE1X1LAYOUTON ExternaldbpassworExternaldbport Fadeinfadeout22-27 Possible values YES / noRATESD30SHARPNESS ContentrateRATEHD720P30SHARP RATEHD720P60MOTION22-29 Default n 22-31 Default YESTionseconds PasswordfailurelimiPortgaugealarm Partygatheringdura22-33 Sendwiderestoip SendsipbusyuponrEsourcethreshold SendsrtpmkiSetautobrightness SendwiderestoisdSetaudioclarity SetaudioplcInsec SipenablefeccSipfastupdateinter Setdtmfsourcediff22-37 Tclatencysize SupporthighProfilewithisdn Tcburstsize22-39 Manually Adding Flags to the Csmoduleparameters TabTo delete a flag Deleting a FlagDefault Value Possible Values Auto Layout ConfigurationCustomizing the Default Auto Layout Default Auto Layout is controlled by 13 flags22-42 Polycom, Inc 22-43 Legacyepcontentdefaultlayout Flag ValuesSet to Number Flag Possible Participant’s View Predefined AUTOLAYOUT522-44 Polycom, Inc 22-45 Csenableepc FlagAutomatic Password Generation Flags Default in Ultra Secure Mode, Chairperson Enabling the Automatic Generation of PasswordsDefault in non-secured mode means no minimum Default in Ultra Secure Mode Conference password22-47 NumericconfpassdefaultlNumericchairpass Default Snmp Ultra Secure Mode Flag22-49 Range Default Network SecurityLogin and Session Management Chine Passwordexpirat Iondays Ionwarningdays Passwordhistor Range Default User ManagementDisableinactive User Strong Passwords22-51 Range Default Cyclic File SystemsUltrasecuremode System Flag Descriptions Flag Description Network SecurityFlag Description Strong Passwords22-53 RMX Serial Gateway S4GW22-54 Polycom, Inc 23-1 RMX Hardware MonitoringViewing the Status of the Hardware Components Button Name Description HW Monitor Pane Tool bar23-3 Hardware Properties dialog box has the following structure3MCU Properties General Info To view the MCU Properties23-5 4MCU Properties Event LogMezzanine B To view the Card Properties5Card Properties General Info Mezzanine a23-7 To View the Supporting Hardware Components PropertiesBackplane Properties 6Backplane Properties General InfoFans General SettingsFAN Properties 7FANS Properties General Info23-9 LAN 1, LAN 2, LAN 3 PropertiesID assigned to the MCU’s chassis file 8MCU Properties General InfoChassis File ID 23-11 9MCU Properties Event Log10Card Properties General Info 23-13 11Backplane Properties- General InfoFan number Fan numbering Speed rpm Present speed of a fan Field Description General Settings12FANS Properties General Info 23-15 LAN 0, LAN 1, LAN 2 Properties13MCU Properties General Info 23-17 0x20 Switch, 0x86 MFA, etc14MCU Properties Event Log 15Card Properties General Info 23-19 Backplane+ Properties16Backplane+ Properties- General Info 17FANS Properties General Info Board Mac AddressIf applicable second Backplane Mac address 23-21 Diagnostic Mode RMX 1500/2000/4000Connecting to the Shelf Management Server To run Basic Mode Diagnostics on a Hardware Component Performing Basic Mode Diagnostics23-23 List pane tool bar, click the Basic Mode buttonAfter login the following screen appears 23-25 18Run Tests Parameters19Tests Selection Additional Test Parameters 1RMX 2000/4000 Diagnostics Tests & Monitoring TestsReset Confirmation dialog box, click Yes Performing Advanced Mode DiagnosticsTo run Advanced Mode Diagnostics on a Hardware Component List pane tool bar, click the Advanced Mode button23-28 Polycom, Inc 23-29 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests20Tests Selection Additional Test Parameters 5RMX 2000/4000 MPMx D DSP DSP Sub Test selection23-31 Diagnostics MonitoringMCU Monitor 22Tests Monitoring Card Monitor Parameters Cards Monitor21Tests Monitoring MCU Monitor Parameters 23-33 Error Buffer23Tests Monitoring Card Monitor Parameters Temperature Thresholds To view the RMX Ctnl Properties Click Active AlarmsRMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties To view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties23-36 Polycom, Inc 23-37 To view the MPM+ PropertiesTo view the MPMx Properties MPMx Card PropertiesDisconnection Cause Description Disconnection CausesTable A-1Call Disconnection Causes ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Number Summary Description Disconnection CauseSubscribed Disconnection CauseNumber Summary Description Enquiry Status EnquiryDisconnection Cause CUG or a CUG call was made to a non CUG member CUGInterworking An interworking call has ended Unspecified Message withUnrecognized That was not recognized Parameter Discarded Polycom, Inc Alarm Code Alarm Description Alarms and FaultsAlarms Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description CDR Fields Unformatted File Appendix CGMT. The reservation time of a reservation that was started Table C-1Conference Summary Record FieldsEvent Records Event Code Event Name Description Event Code Event Name Description Gatekeeper UpdateSIP Private ExtensionsPARTICIPANT, User Disconnect PARTICIPANT, User User UpdateUser ADD User DeleteContinue Attend PartyBack to PartyContents of the participant information fields User Update Participant Continue 1, on page C-22 2102Additional information about a User Update Participant User Update Participant Continue 1, on page C-22 2106Continue 10, on page C-15 Fields for Event 5001 Conference Start ContinueFields for Event 6001 Conference Start Continue Fields for Event 11001 Conference StartAppendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown ATT Accunet NTI FXNTI TIE Trunk Participant Name Name of the participant 12 H.323 card failure Channels, as followsVideo parameters Field Description Field Description Dialed by the MCU for each participant channel Identification as identified by the MCUISDN/PSTN Tel URL Address overrides the gatekeeperSIP URI Undefined Remote participantField Description Secondary Cause SIP Password Not supported This field remains emptyBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Up to 80 characters Table C-29Event fields for Event 33 Party Chair UpdateField Description Party Name Name of the participant who was moved Operator Attend Party to ConferenceOperator Name Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address Value Call Disconnection Cause Info1 Info2 Info3 Info4VIP Table C-40Disconnection Cause ValuesSIP bad name Value Call Disconnection Cause Following MGC Manager events are not supported by the MCU MGC Manager Events that are not Supported by the MCUStarting a conference uses the following method Ad Hoc Conferencing and External Database AuthenticationAd Hoc Conferencing without Authentication Ad Hoc Conferencing with External Database AuthenticationMCU Ad Hoc Conferencing with AuthenticationNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always MCU Conference Access Validation Chairperson Only Upon RequestProfiles Ad Hoc SettingsEntry Queue IVR Service with Conference ID Request Enabled External Database Application Settings Authentication SettingsAd Hoc enabled Entry Queue MCU ConfigurationFlag Description and Value To set the System Configuration flagsClick OK Reset the MCU for flag changes to take effect Set the External Server Authentication field to Set the External Server Authentication field to Numeric IDChannel Index For Polycom Internal use only Lution is 4CIF, the Faulty flag is displayedBilities exchange, the Faulty flag is displayed Participant Properties Advanced Channel InformationField Description From the beginning of the channels life span Polycom, Inc PFX / PEM Secure Communication ModeEnvironments are CSRFor example RootCA ↔ IntermediateCA ↔ SubCA Switching to Secure ModeClient Authentication Server Authentication Purchasing a CertificateClick Send Details To install the certificate Installing the CertificateRmxmanagement Enabling Secure Communication ModeWhen Secure Communications Mode is enabled Creating/Modifying System FlagsSelect the Secured Communication check box Alternate Management NetworkManagement Security Properties dialog box is displayed Ultrasecuremode System Flag Ultra Secure ModeSecuring an External Database Ultrasecuremode System FlagUnique Certificates for all Networked Entities PKI Public Key InfrastructureSelf Validation of Certificates Offline Certificate ValidationPeer Certificates Certificate Revocation List Installing and Using Certificates on the MCUDefault Management Network To enable Request Peer CertificateDefault IP Network Service Managing Certificates in the Certification Repository To add a certificate to the repository Issued To Issued By Expiration Date StatusTrusted Certificates Adding Trusted CertificatesOption. Paste Certificate and Send Certificate Paste Certificate and Send CertificateSend Certificate File Polycom, Inc CRL Certificate Revocation List Personal Certificates Management and Signaling CertificatesNetwork Service Issued To Issued By Expiration Date Status Select the Certificate File Format PEM or DER Adding a CRLTo add a CRL to the repository To remove a CRL MS Active Directory IntegrationRemoving a CRL Internal MCU database and Active Directory Ultra Secure ModeStandard Security Mode Directory and Database Options636 Directory Services Configuration dialog box is displayedEnabling Active Directory Integration 389Click the Role Mapping tab Directory Services Role Mapping dialog box is displayedAuthentication Type Only Ntlm can be used Table F-5Directory Services Role MappingPolycom, Inc Alternate Management Network Management Network PrimaryTo modify the workstation’s IP addresses Configuring the WorkstationPolycom, Inc To connect directly to the MCU Connecting to the Management NetworkFast Configuration Wizard starts To connect to the Alternate Management Network Connecting to the Alternate Management NetworkConfigure the modem as follows Connecting to the MCU via ModemProcedure 1 Install the RMX Manager Procedure 2 Configure the ModemCreate a new connection Procedure 3 Create a Dial-up ConnectionTo create a dial-up connection Polycom, Inc Polycom, Inc Polycom, Inc Click All Programs Procedure 4 Connect to the MCUTo Connect using the RMX Manager To use the browser To use the Windows Start menuOverview Setting the MCU for Integration Into Microsoft EnvironmentTable H-1SIP TLS Encryption Key Support by System Component Conferencing Entities PresenceMultiple Networks 1500 2000 4000 Table H-2RMX Media Cards vs Network Services including ICEICE Guidelines Connecting to the MCU in ICE EnvironmentInteractive Connectivity Establishment ICE Local Branch office Remote Federation Dialing MethodsTable H-3Available dialing methods per Connection Type Matched URI Routing Numerical Dialing Registered User NameMCU side Setting the Matched URI Dialing MethodOffice Communications Server side Expand the Enterprise Pools list To set the MCU as trusted in OCSOpen the OCS Management application Pool Front End Properties dialog box opens Click the Host Authorization tabTo add MCU to the Routing Roles Setting the Static Route for MCU in the OCSExpand the Enterprise Pools list Load Front End Properties dialog box opens Configuring the MCU SystemConferencing entity routing name@domain name Setting the Numerical Dialing MethodSetting the Numerical Dialing for MCU Meeting Rooms To dial in directly to a conference or Entry QueueConfigure Office Communicator Users for Enterprise Voice Optional. Removing the MCU from the Host Authorization ListTo set up the MCU/DMA as a Voice Gateway Configuring the MCU as a Routable GatewayTo establish the voice route Run the following commandEstablishing a Voice Route to the MCU Voice Gateway Click the Routes tab Polycom, Inc On the Configure User Settings dialog box, click Next Configuring Office Communicator Users for Enterprise VoicePolycom, Inc Click the Communications tab Select the Enable Enterprise Voice optionStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Select Create a New Certificate and click Next Delayed or Immediate Request window appearsName and Security Settings window appears Your Server’s Subject Name window appears Select the Mark cert as exportable check boxOrganization Information window appears Choose a Certification Authority window appears Assign Certificate Task window appears Select Export a certificate to a *.pfx file and click Next Select Assign certificate later and click Next MS R2Certificate Wizard Completed window appears MS R2 Click Finish MS R2Export Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt fileTo add the MCU user to the Active Directory Creating an Active Directory Account for the MCUName defined for the Office Communication Server New User wizard, define the following parametersTable H-4Active Directory New User Parameters for the MCU Polycom, Inc Configure the MCU for ICE dialing Call Admission Control CAC Configuring the Polycom-Microsoft SolutionMedia Over TCP Network Error RecoverySIP Dialog Recovery FEC SupportConfiguring the RMX 1500/2000/4000 for Microsoft Integration DNS Servers Addresses Default name is MCUSecurity Certificate Management Network Properties DNS ParametersPFX Method Configuring the MCU IP Network ServiceTo configure the MCU IP Network Service CSR MethodDefault IP Service Networking IP dialog box opens SIP Server Type, select Microsoft Click the SIP Servers tab SIP Server, select SpecifyTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate PFX Method Sending the Certificate If no additional configuration is required, reset the MCUDefault IP Service Networking IP dialog box, click OK Three filespkey.pem, cert.pem and certPassword.txtEnabling the Microsoft Environment Polycom MCU System Flag ConfigurationENV SipfastupdateintervalFlag Name Value and Description SipfreevideoresourcesPossible values AUTO, G711A, G711U, G722 Default G711ATable H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Busy Adding Presence to Conferencing Entities in the Buddy ListTo add the conferencing entity user to the Active Directory Enabling the Registration of the Conferencing EntitiesTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Select the Use the user principal name UPN option Defining the Microsoft SIP Server in the IP Network ServiceEnabling Registration in the Conference Profile That Network Service Table H-6Profile Properties Network ServicesPolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties Conferencing Behavior MCU Configuration for CAC ImplementationSiptcpportaddrstrategy = 1 default setting Enabling CAC ImplementationMonitoring Participant Connections To connect to an A/V MCU conference To configure the MCU for ICE Dialing Configuring the MCU for Federated ICE DialingPolycom, Inc To view the channel properties of the participant Monitoring the Participant Connection in ICE EnvironmentFollowing connection information is displayed Alarm Code Alarm Description Active Alarms and TroubleshootingActive Alarms Table H-9New Active AlarmsAlarm Code Alarm Description Active Alarm Phase Alarm Displayed When Troubleshooting ICE Active AlarmsICE Environment MCU Active Alarms Active Alarm Phase Alarm Displayed When Troubleshooting TroubleshootingKnown Issues Polycom, Inc Cisco TelePresence System CTS Version Polycom Open Collaboration Network PocnPolycom Immersive Telepresence Systems ITP Version Single company with Polycom and Cisco Infrastructure Company to company via Service ProviderSingle Company Model Polycom and Cisco Infrastructure Ctms Component Version Description Cisco EquipmentCucm IOSCMA Component Version Description Polycom EquipmentMLA DMA Meeting Number Call FlowsMultipoint call with DMA Virtual Meeting Room in DMATo the MCU Multipoint call without DMAAccording to its Dial Plan forwards calls with prefix Model Company to Company Models Using a Service ProviderCMA Gatekeeper ModelCall Flow Multipoint call via Service Provider ModelFigure I-3Company to Company via Service Provider Model Polycom Equipment Deployment architecture includesCompany a Company BCall Flow Standalone Cisco IOS Gatekeeper AdministrationGatekeepers Standalone Polycom CMA System as a Gatekeeper239 Configuring the Cisco and Polycom EquipmentContent Resolution is fixed at XGA at 5fpsPolycom Equipment Cisco EquipmentSIP only no TIP support Versions Configuring a Virtual Meeting Room VMRConfiguring CMA to route H.323 calls to MCU Set the Mintipcompatibilitylinerate System FlagEndpoints Procedure 1 Set the Mintipcompatibilitylinerate System FlagPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc TIP Compatibility None TIP Compatibility Video & ContentRPX OTX TPX HD ATX HD CTSClick the Video Quality tab Set the Telepresence Mode to Auto Click the Video Settings tabProcedure 6 Configuring a Meeting Room on the MCU Collaboration with Microsoft and Cisco Microsoft MS Lync using MS-ICE RTV 720pComponent Polycom Deployment ArchitectureCisco TelePresence System CTS Versions 1.7 MS Lync as a Static RouteCisco TLS and SrtpComponent Version MicrosoftMultipoint Calls using DMA Workstation Configuring the Microsoft, Cisco and Polycom ComponentsMicrosoft Lync Server Polycom, Inc Register the ITP endpoints to the Lync server Create a New Profile for the Meeting Room Open MLA to configure ITP LayoutsConfigure a TIP Enabled Profile on the MCU Register HDX endpoints to the DMA as GatekeeperSender Content ReceiverContent Table I-1 TIP Compatibility NoneTable I-2TIP Compatibility Video Only Table I-3TIP Compatibility Video & ContentEncryption Endpoints SIP P+C Configure SIP endpoints to register toDMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP Proxy Endpoint Registration Dialing Method LyncParticipant Properties General dialog box opens Operations During Ongoing ConferencesMonitoring CTS ParticipantsLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc USB port of an MCU in Ultra Secure Mode can be used to Restoring DefaultsUSB Restore Defaults To restore the MCU to Factory Security Defaults Restore to Factory Security DefaultsComprehensive Restore to Factory Defaults Procedure Comprehensive Restore to Factory DefaultsProcedure B Restore to Factory Defaults Procedure a Backup Configuration FilesSIP RFC Support Appendix KSIP RFC Homologation for Brazil 323 & SIP Flag SettingsFlag name Siptimerssetindex SIP Timer Types & their Values5000 Flag name H323TIMERSSETINDEXFlag name Disabledummyregistration TimerK