Troubleshooting

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

Table 9	ICE Environment - MCU Active Alarms

Active Alarm		Phase	Alarm Displayed When	Troubleshooting

ICE failure:		Service	The MCU failed to resolve
A/V Edge server			The remote address of
URI cannot be			the Edge server URI.
resolved

ICE failure: Service		Service	This alarm indicates that
credential denied.			the OCS does not
A/V Edge server			configure with the.
credentials rejected			Generated by the ICE
by the OCS.			stack.

•At the end of the installation and configuration process, to test the solution and the integration with the OCS, create an ongoing conference with two participants, one dial- in and one dial-out and connect them to the conference.

•If the active Alarm “SIP TLS: Registration server not responding” is displayed, stop and restart the OCS Pool Service.

•If the communication between the OCS and the MCU cannot be established, one of the possible causes can be that the MCU FQDN name is defined differently in the DNS, OCS and MCU. The name must be defined identically in all three devices, and defined as type A in the DNS. The definition of the MCU FQDN name in the DNS can be tested by pinging it and receiving the MCU signaling IP from the DNS in return.

•The communication between the OCS and the MCU can be checked in the Logger files:

—SIP 401/407 reject messages indicate that the MCU is not configured as Trusted in the OCS and must be configured accordingly.

—SIP 404 reject indication indicates that the connection to the OCS was established successfully.

H-70	Polycom, Inc.

DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.

Polycom RMX 1500, DOC2702A manual Active Alarm Phase Alarm Displayed When Troubleshooting

Models: DOC2702A RMX 1500

ICE Environment - MCU Active Alarms

Active Alarm

Phase

Alarm Displayed When