Chapter 10-Operator Assistance & Participant Move

Defining the Components Enabling Operator Assistance

To enable operator assistance for conferences, the following conferencing entities must be adjusted or created:

•IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled.

•A Conference Profile with the Operator Conference option enabled.

•An active Operator conference with a connected Operator participant.

Defining a Conference IVR Service with Operator Assistance Options

In the RMX Management pane, expand the Rarely Used list and click the IVR Services () entry.

1On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

2Enter the Conference IVR Service Name.

3Define the Conference IVR Service - Global parameters. For more information, see Table 17-3, “Conference IVR Service Properties - Global Parameters,” on page 17-7.

4Click the Welcome tab.

The New Conference IVR Service - Welcome dialog box opens.

5Define the system behavior when the participant enters the Conference IVR queue. For more information, see "Defining a New Conference IVR Service” on page 17-6.

6Click the Conference Chairperson tab.

The New Conference IVR Service - Conference Chairperson dialog box opens.

7If required, enable the chairperson functionality and select the various voice messages and options for the chairperson connection. For more information, see Table 17-4, “New Conference IVR Service Properties - Conference Chairperson Options and Messages,” on page 17-9.

8Click the Conference Password tab.

The New Conference IVR Service - Conference Password dialog box opens.

9If required, enable the request for conference password before moving the participant from the conference IVR queue to the conference and set the MCU behavior for

Polycom, Inc.

10-3

Page 320 Page 322
Page 321
Image 321
Polycom DOC2702A, RMX 1500 Defining the Components Enabling Operator Assistance, Enter the Conference IVR Service Name
Page 320 Page 322

DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
Top Page Image Contents