Polycom RMX 1500 manual Refreshing the CDR List, Retrieving and Archiving Conference CDR Records

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

•Files included in a Multi-Part CDR file sets have the same Display Name. The first file of the set is numbered 1 with each additional CDR file numbered in an ascending numeric sequence.

Refreshing the CDR List

To refresh the CDR list:

•Click the Refresh button, or right-click on any record and then select Refresh. Updated conference CDR records are retrieved from the MCU memory.

Retrieving and Archiving Conference CDR Records

To retrieve and archive CDR records:

1To retrieve a single CDR record, right-click the record to retrieve and then select the required format (as detailed in Table 18-2).

Alternatively, select the record to retrieve, and then click the appropriate button on the toolbar (as detailed in Table 18-2).

To retrieve multiple CDR records simultaneously, use standard Windows multi- selection methods.

Table 18-2Conference Information Retrieval Options

Menu Option	Button	Action
Retrieve		Retrieves the conference information as unformatted data
		into a file whose extension is .cdr.
Retrieve Formatted		Retrieves the conference information as formatted text
XML		into a file whose extension is .xml.
		Note: Viewed when logged in as a special support user.
Retrieve Formatted		Retrieves the conference information as formatted text
		into a file whose extension is .txt.

The Retrieve dialog box opens.

The dialog box displays the names of the destination CDR files.

2Select the destination folder for the CDR files and then click OK.

If the destination file already exists, you will be asked if you want to overwrite the file or specify a new name for the destination file.

The files are saved to the selected folder.

CDR files are not included in the backup process and should be backed up manually by saving the CDR files to a destination device.

18-6 Polycom, Inc.