Chapter 19-Gateway Calls

Disconnect on Wrong Number

In previous versions, if a call failed due to no answer at the destination, the call was disconnected with no notification.

When using this version, the user receives the Disconnect on Wrong Number IVR message: “Incorrect Destination Number” followed by Reorder Tone. The call is then disconnected.

New IVR Messages

There are 4 new IVR Messages:

•Redial on Wrong Number

•Disconnect on Wrong Number

•Disconnect on Busy

•Disconnect on No Answer

IVR Messages are assigned and modified in the General tab of the Conference IVR Service or Conference IVR Properties dialog box.

For more information see "IVR Services” on page 17-1.

Configuring the Gateway Components on the RMX

To enable gateway calls in the RMX, the following components have to be configured:

•Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections.

•Conference Profile that includes the IVR Service for the Gateway Session and the settings to automatically terminate the Gateway Session when one participant is still connected or when no participants are connected

•Gateway Profile for call routing.

Polycom, Inc.

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Polycom DOC2702A manual Configuring the Gateway Components on the RMX, Disconnect on Wrong Number, New IVR Messages, 19-13
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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