Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000

This list is used as reference only. Participants can be assisted and moved to the Operator conference or the destination conference only from the Participants list of the Entry Queues or ongoing conference where they are awaiting assistance.

The participants are automatically removed from the Participant Alerts list when moved to any conference (including the Operator conference).

Audible Alarms

In addition to the visual cues used to detect events occurring on the RMX, an audible alarm can be activated and played when participants request Operator Assistance.

Using Audible Alarms

The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the RMX Web Client or RMX Manager.

The Audible Alarm played when Operator Assistance is requested is enabled and selected in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated, the *.wav file selected in the User Customization is played, and it is repeated according to the number of repetitions defined in the User Customization.

If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be enabled separately for each RMX installed in the site/configuration. A different *.wav file can be selected for each MCU.

When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or RMX Manager, all activated Audible Alarms are immediately halted.

For more details on Audible alarms and their configuration, see "Audible Alarms” on page 21-43.

Moving Participants Between Conferences

The RMX User can move participants between ongoing conferences, including the Operator conference, and from the Entry Queue to the destination conference if help is required.

When moving between conferences or when a participant is moved from an Entry Queue to a conference by the RMX user (after failure to enter the correct destination ID or conference password), the IVR messages and slide display are skipped.

Move Guidelines

•Move is available only between CP conferences. Move is unavailable from/to Video Switching conferences.

•Move between conferences can be performed without an active Operator conference.

•When moving the conference chairperson from his/her conference to another conference, the source conference will automatically end if the Auto Terminate When Chairperson Exits option is enabled and that participant is the only conference chairperson.

•When moving the Operator to any conference (following assistance request), the IVR messages and slide display are skipped.

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Polycom, Inc.

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Polycom RMX 1500, DOC2702A manual Moving Participants Between Conferences, Using Audible Alarms, Move Guidelines
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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