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Polycom DOC2702A, RMX 1500 manual Conference and Participant Monitoring, 13-1

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Conference and Participant

Monitoring

Viewing Permissions


Tab	Chairperson	Operator	Administrator
Skins			
IVR			
Info			

You can monitor ongoing conferences and perform various operations while conferences are running.

Three levels of monitoring are available with the RealPresence Collaboration Server (RMX):

•General Monitoring - You can monitor the general status of all ongoing conferences and their participants in the main window.

•Conference Level Monitoring - You can view additional information regarding a specific conference and modify its parameters if required, using the Conference Properties option.

•Participant Level Monitoring - You can view detailed information on the participant's status, using the Participant Properties option.

•The maximum number of participants:

The following numbers are for MPM card assemblies with maximum resource capacities.

—RealPresence Collaboration Server (RMX) 1500 MPMx Mode: 360 (90 video).

—RealPresence Collaboration Server (RMX) 2000 MPM Mode: 400 (80 video).

—RealPresence Collaboration Server (RMX) 2000 MPM+ Mode: 800 (160 video).

—RealPresence Collaboration Server (RMX) 2000 MPMx Mode: 720 (180 video).

—RealPresence Collaboration Server (RMX) 4000 MPM+ Mode: 1600 (160 video).

—RealPresence Collaboration Server (RMX) 4000 MPMx Mode: 1440 (180 video).

From Version 7.1, MPM media cards are not supported.

Polycom, Inc.

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Polycom DOC2702A, RMX 1500 manual Conference and Participant Monitoring, 13-1

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Exporting Conference Templates Polycom Solution SupportDeleting a Conference Template Exporting and Importing Conference TemplatesRequest to Speak Monitoring SIP Bfcp ContentUsing Dtmf Codes to Manage the Recording Process Viewing the Properties of an Ongoing SVC-based ConferenceConfiguration Requirements User and Connection Management in Ultra Secure Mode 15-8Implementing Password Re-Use / History Rules 15-11 Ethernet SettingsIVR Services Enabling the Invite Participants using Dtmf Option Defining a New Entry Queue IVR ServiceInviting Participants using Dtmf Error HandlingAdding MCUs to the MCUs List Status BarAddress Book Conference TemplatesUsing an Internal Certificate Authority Disconnecting an MCUImport/Export RMX Manager Configuration Installing RMX Manager for Secure Communication ModeTable of Contents Resetting the RMX Using the Information CollectorAlerts and Faults Installing ActiveXIP Disconnection Causes Isdn Disconnection Causes AlarmsAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn Microsoft Lync Server USB Restore DefaultsXxii Overview About the RMX Administrator’s GuidePrerequisites System Information from the Administration menuWho Should Read This Guide? How This Guide is OrganizedAbout the Polycom RMX System 1Multipoint Video Conferencing using a RMX 1500/2000/4000IP Networks Card Configuration ModesViewing the Card Configuration Mode IP and Isdn Network Guidelines720p60 Feature Support with MPMx Cards Only2Features Supported with MPMx Card Configuration Mode Only Feature Name DescriptionSupport of Microsoft Protocols, algorithms and workflows CTSStreams using the Microsoft Lync Server Support of Microsoft RTV FEC Forward Error Correction thatMicrosoft Lync users can connect an RMX Meeting Room to a Workstation Requirements Conferencing Modes Conference ProfilesTranscoding AVC Conferencing Continuous Presence CP Conferencing AVC Conferencing Video Session TypesMedia Relay SVC Conferencing 1AVC Continuous Presence CP video streams and built layouts Setting the Conferencing Mode to AVC onlyVideo Protocol Support in CP Conferences Video Switching VSW ConferencingLine Rate/Participants RMX GuidelinesResource Type Maximum Possible Resources Per Card MPMxLine Rate kbps Line Rates for CP and VSW3584 4096 6144 Not Supported AVC Conferencing ParametersBasic Conferencing Parameters 2560 3072Supplemental Conferencing Features Auto Brightness is supported with MPM+ and MPMx cards only TIP SupportOperator Conferences CP only Conferences Siren 7 mono4Default Conference Profile Settings CP Licensing Mode Default Profile Settings in CP Conferencing ModeSetting Value Entry Queue Default EQ 1000Name Meeting Rooms MapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 10043SVC video streams and Layouts SVC-based ConferencingAdvantages of SVC Conferencing GuidelinesOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing Click the Conference Profiles button Viewing ProfilesTo list Conference Profiles RMX Management pane, expand the Rarely Used list7Profile Tool bar buttons Modifying an Existing ProfileProfile Toolbar To modify the Profile PropertiesConference Profile is deleted Deleting a Conference ProfileDefining New Profiles To delete a Conference ProfileTo define a new Profile Defining AVC Conferencing ProfilesNew profile As Operator conference or Video Switching conference8New AVC Profile General Parameters Field/Option DescriptionCP Only Click the Advanced tabDefine the following parameters New Profile Advanced dialog box opens9New AVC Profile Advanced Parameters By the RMX User Auto Redialing At the End When Last Participant Remains Only oneLPR At the End After Last Quits All the participants haveField/Option Description See the Defining New Profiles on For CP Conferences only Click the Gathering Settings tab10New AVC Profile Gathering Settings Parameters Display NameWeb Client Access NumberFor more information see Video Preview on Field DescriptionField/Option Description Click the Video Quality tabNew Profile Video Quality dialog box opens AVC-based CP Conferencing onCIF Default On263 & H.264 Auto Selection Default Content Video DefinitionCascade and SVC Optimized New Profile Video Settings dialog box opens Click the Video Settings tab12New AVC Profile Video Settings Parameters MPM+ Only Auto Default If any ITP Immersive Telepresence endpoints For more information, see -13 Auto Layout Default LayoutsDefault Auto Layout settings can be customized by modifying More information see, Auto Layout Configuration onNumber of Video Participants Auto Layout Default Settings Number of Video Windows Available Video Layouts 14Video Layout OptionsOverlay For more information see Overlay Layouts on New Profile Audio Settings dialog box opens Click the Audio Settings tabField/Option Description When you replace a lecturer, the MCU automatically mutes Their audio is muted by using the Closed Caption or MessageRMX Web Client/Manager, the mute by MCU indicator is Mute Participants Except Lecturer option can be disabledClick IVR tab Select one of the Skin optionsTerminateconfafterchairdropped is set to YES To the Auto Terminate rules when enabled16New AVC Profile IVR Parameters Connected to the conferenceCan be associated with a Virtual Recording Room VRR saved New Profile Recording tab opens17New AVC Profile Recording Parameters Parameter DescriptionPolycom, Inc 18New AVC Profile Site Names Parameters DefaultWhite Text No Background Red Background Selection Site Names Position LeftTop DefaultHorizontal Position Display Position LeftBottom ContHorizontal and Vertical Position slidersMPMx Card MPM+ CardDefine the following fields For more details, see Message Overlay for Text Messaging onDefault Slow MPMx Mode MPM+ Mode Color OptionsDefault Default BottomNew Profile Network Services tab opens Click the Network Services tabFor example Parameter Description IP Network Services 20New AVC Profile Network Services ParametersNon-unique URL, dummytester, used in previous versions To Create a Video Switching-enabled Profile Defining a Video Switching Conference Profile21New AVC Profile VSW General Parameters For HD video Switching conferencesMinimum threshold defined in the flag Hdthresholdbitrate Selected Switching conferencesVideo Switching Conferences on High Profile check box is only displayed if MPMx cards areAn Operator conference can only be a Continuous Presence High Profile Support in Video Switching ConferencesFor H.264 High Profile-enabled VSW conferences High Profile is supported in VSW conferencesVswcifhpthresholdbitrate Vswsdhpthresholdbitrate Minimum Threshold Line Rate System FlagsFor H.264 Base Profile VSW conferences Flag Name Minimum Threshold Line Rate KbpsTo define SVC Only Profile Defining SVC Conferencing Profiles23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters 25New SVC Profile Video Quality Parameters Cascade and SVC Optimized is the only available ContentProtocol for content sharing during SVC-based conferences Share content26New SVC Profile Network Services Parameters Overlay Layouts CP Conferencing Additional InformationStandalone Endpoint Layout Overlay Telepresence ITP Room Layout OverlayStandalone Selecting the Overlay LayoutsSite Names Definition For more information see Modifying System Flags on Site Names Display PositionMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersMessage Overlay for Text Messaging Same Layout modePolycom, Inc Chinese Font Types Export selected Conference Profiles Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCUTo export selected Conference Profiles Exporting Selected Conference ProfilesTo import Conference Profiles Importing Conference ProfilesConference Profile already exists Polycom, Inc 352 x 288 pixels at 30 or 60 fps Video Resolutions in AVC-based CP Conferencing720 x 576 pixels at 30 or 60 fps Video Display with CIF, SD and HD Video Connections High Profile Support in CP ConferencesA 1X1 Video Layout HD1080p60 is supported Continuous Presence CP modeVideo Switching VSW mode CP Conferencing with H.263 4CIFResource Optimized CP Resolution Decision MatrixResource-Quality Balanced default 263 4CIF GuidelinesVideo Quality Optimized Base Profile Decision MatrixVideo Resource Usage Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Guidelines Resolution Configuration for CP ConferencesAccessing the Resolution Configuration Dialog Box Configuration in the RMX Setup menuMPM Cards MPM+ Cards Maximum CP Resolution PaneHD 720p30 HD 1080p30 HD 1080p60 CIF Resolution Configurations are Resolution Configuration PaneManual Sharpness / Motion Resolution Slider PanesExample Max CP Resolution Pane Resolution Configuration Pane Resolution Configuration BasicLimiting Maximum Resolution Resolution Configuration DetailedMPM Cards MPM+ / MPMx Cards Flag SettingsBase Profile / High Profile Resolution Slider Panes Setting the Maximum CP Resolution for ConferencingSystem Flag Default Value Minimum Frame Rate Threshold for SD ResolutionHigh Profile System Flags Version 7.0.1 only 848 x 480 pixels at 50 fps W448p Resolution352 x 288 pixels at 50 fps 512 x 288 pixels at 50 fps323 All Video Layouts 1x1 LayoutPacket Loss Compensation ContentEnabling Support of the w448p Resolution RMX System Flag SettingsRTV protocol is supported Additional Intermediate Video ResolutionsRMX Profile Setting Microsoft RTV Video Protocol Support in CP ConferencesResolution Video Resources Used Resolution BitrateBitrate 180kbps Protocol Forcing Participant SettingsMonitoring RTV Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbps AutoKbps 179 kbps Qcif VGAVGA CIF Qcif Threshold HD Flag Settings using the RTV Video Protocol7Allocated video resolutions per video resolution HD720pPolycom, Inc Additional Conferencing Information 239 239 / People+ContentPeople+Content SIP People+Content is supported with MPM+ and MPMx cardsDial-out Connections SIP Bfcp Content Capabilities323/ H.239 323 /Polycom People+Content Isdn Content For SIP Clients that support both BFCP/TCP and BFCP/UDPUDP and TCP SIP Clients connected as Audio Only cannot share ContentDial-in Connections Flag Value SIP Client Bfcp SupportConferencing Mode Defining Content Sharing Parameters for a ConferenceProtocols on 2H.239 Content Options263 & H.264 Auto Selection AVC Only Default Optimized for use in SVC only and Cascaded ConferencesAVC Only Content Setting Content Settings263 & H.264 Auto Selection AVC only Content ProtocolsSVC Only Content Setting 263 & H.264 Auto Selection AVC Default SettingHD AVC Only Conferences AVC Only ConferencesContent Settings Flag Name Range Default Graphics Hi Resolution Graphics Live VideoParticipant High Profile is not supported Cascade and SVC OptimizedSummarizes the interaction of these parameters Live Video HD720/30 512 768 ExamplesIf the Content Settings selection is Hi Resolution Graphics Selecting a Customized Content Rate in AVC ConferencesTo Select the Customized Content Rate 8H.264 Cascade Optimized Cascade Resolutions Modifying the Threshold Line Rate for HD Resolution ContentDefault resolution for all Content Rates is HD720p5 To modify the HD Resolution Content threshold line rateGuidelines for Sending Content to Legacy Endpoints Sending Content to Legacy Endpoints AVC OnlyHD720p30 with MPMx HD720p5/6 with MPM+ Content Display on Legacy EndpointsInteroperability with Polycom CMA and DMA Enabling the Send Content to Legacy Endpoints OptionTo modify system flags 9LEGACYEPCONTENTDEFAULTLAYOUT Flag ValuesLayout Flag Value Click OK Flag is updated in the Mcmsparameters list Exclusive Content ModeAVC Conference Profile Advanced SVC Conference Profile Content Broadcast Control Stopping a Content SessionTo end the current Content session Select Change To Content Token Owner in the drop-down menu Giving and Cancelling Token OwnershipTo give token ownership Content Display Flags Managing Noisy Content ConnectionsVideo Preview Forcing Other Content CapabilitiesVideo Preview Guidelines Workstation Requirements Testing your WorkstationDirectX Diagnostic Tool dialog box opens Click Yes to run the diagnosticsTo preview the participant video Previewing the Participant VideoGathering Phase Content Gathering Slide Gathering Phase GuidelinesDisplay Name Gathering Phase DurationEnabling the Gathering Phase Display Displayed Language Access Number 1Auto Scan To enable Auto ScanAuto Scan and Customized Polling in Video Layout Enabling Auto Scan and Customized PollingOpen the Customized Polling tab Customized PollingDialog box buttons are summarized in Table Audio Algorithm SupportButton Description IP H.323, SIP calls only CP and VSW conferences SIP EncryptionMono With MPMx Cards onlyStereo 13Supported Audio Algorithm vs Bitrate Audio algorithms supported for IsdnAudio Algorithm Minimum Bitrate kbps To view the participant’s properties during a conference Monitoring Participant Audio PropertiesClick the Channel Status Advanced tab Media Encryption Guidelines Media Encryption AVC OnlyAllownonencryptpartyinencryptconf Yes Direct Connection to the ConferencePossible Connection to the Entry QueueEncrypt Auto WhenEncrypt When Recording Link Connection Status according to flag Profile SettingEncrypt when possible Recording Link EncryptionSet the Allownonencryptpartyinencryptconf flag to YES or no Encryption Flag SettingsTo modify the Encryption flags Version 7.6.1 and laterEnabling Encryption in the Profile To enable encryption at the conference levelEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Packet Loss Compensation LPR and DBA Lost Packet RecoveryPacket Loss Enabling Lost Packet Recovery Monitoring Lost Packet RecoveryNetwork Quality Indication AVC Only Indication Threshold Values Network Quality IndicatorsSVC Conferencing Mode AVC Video switched conferences Network QualityCustomizing Network Quality Indicator Display Topleft Telepresence Mode AVC OnlyCellindlocation BottomleftRoom Participant/Endpoint Level RMX Telepresence Mode GuidelinesSystem Level Conference LevelVideo Fade in Telepresence conferences Video Fade is enabled for all Telepresence conferencesHorizontal Striping CroppingSkins and Frames Gathering Phase with ITP Room SystemsRPX and TPX Video Layouts Aspect ratio for standard endpointsNumber Layouts Endpoints 10+ RPX View Enabling Telepresence ModeClick the Video Settings tab Select the required video layout Multiple Cascade LinksEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch Current speaker is the HDX endpoint connected to RMX a 4RMX Telepresence Layout Mode Continuous PresenceLink Participant in the Dial Out RMX Creating a Link ParticipantCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Client / RMX Manager main screen Participant Link in the Dial In RMXDisconnection Causes Polycom RMX Polycom RMX 1500-3, etcPolycom, Inc Monitoring Ongoing Conferences Monitoring Telepresence ModeMonitoring Participant Properties Monitoring Multiple Cascade LinksNone Polycom, Inc Enabling Lecture Mode Lecture Mode AVC OnlySelecting the Conference Lecturer Automatic selection of the lecturer Selecting a defined participantEnabling the Automatic Switching Lecture Mode MonitoringTo control the Lecture Mode during an Ongoing Conference When enabled, the following rules apply Restricting Content Broadcast to LecturerMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Permanent Conference Auto Terminate is disabled in Permanent ConferencesEnabling a Permanent Conference Enabling Closed Captions MPM, MPM+ and MPMx Card Configuration ModesClosed Captions AVC Only Closed Captions GuidelinesNew Flag field enter Enableclosedcaption Video Layout in Cascading conferences Cascading ConferencesWithout Cascade During Cascading Setting the FORCE1X1LAYOUTONCASCADEDLINKFlags controlling Cascade Layouts Conference a Conference BPlay Tone Upon Cascading Link Connection Dtmf ForwardingBasic Cascading Basic Cascading using IP Cascaded LinkAutomatic Identification of the Cascading Link Basic Cascading using Isdn Cascaded LinkDialing Directly to a Conference Dialing to an Entry QueueMCU to MCU Gateway to MCUDialing string format Gateway to Gateway Calls via Isdn Cascading LinkMCU to MCU Calls via Isdn Cascading Link Gateway to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links Conference Profile Definition 1Recommended Conference Profile Options SettingLine Rate Motion Sharpness Encryption 2MCU Interoperability Table MCU Interoperability TableScenario Versions Codian Suppression of Dtmf Forwarding System Flag SettingsMaster-Slave Cascading Star Cascading TopologyTo define the dial-out cascade participant link Line Rate Endpoint Mode LevelTopology MCU Type New Participant Dial-out Cascade Link After the Conference ID If the conference has a password and you want to includePassword in the dial string, set For examplePolycom, Inc Host of the MCU running the other conference To define a Dial-in Participant as the cascade link1New Participant Dial-out Cascade Link If a gatekeeper is used This field is left empty7Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading Creating the Cascade-enabled Entry QueueCreating a cascade-enabled Dial-out link To Define a Cascade-Enabled Entry QueueTo define the Dial-out Cascaded Link Creating the Dial-out Cascaded LinkFor Example 78485#24006#1234 To enable cascaded links to connect without a password Enabling Cascaded Conferences without PasswordConference a Linked Conference Monitoring Star Cascaded ConferencesConference B Destination Conference MIH Cascading allows Cascading Conferences H.239-enabled MIH TopologyCascading Topologies MIH Cascading Levels9MIH Cascade Levels MIH Cascading Guidelines in CP LicensingVideo Session Mode, Line Rate and Video Settings Video Layout in Cascading CP Conferences 2MIH Cascading Video Session Mode and Line RateTopology MCU Type Video Session Type Line Rate Flags controlling Cascade Layouts MGC to RMX Cascading RMX to MGC 3Set up Procedures according to the Dialing DirectionDialing RMX Level MGC Level Direction MGC to RMXTo modify the flags 4Set up Procedures according to the Dialing DirectionDialing MGC Level RMX 1500/2000/4000 Direction Click OK If you changed the flags, reset the MCU H263ANNEXT=YES defaultFORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default Click OK Reset the MCU to apply the changesMethod II Defining the Cascading Entry Queue in the MGC For Example For Example 1002##12001##1234For more details, see RMX to RMX Cascading Topology Video Session Mode Conference Line Rate5Recommended Conference Line Rates for Cascaded Conferences EQ ID Optional MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003 1Default Meeting Rooms ListMeeting Room Name Default Line Rate Meeting RoomsMeeting Rooms List is displayed Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane To list Meeting RoomsConnection between the RMX or the SIP Server to the network SIP server may be down, or any other reason the affectsWas selected Meeting Room Toolbar and Right-click Menus Creating a New Meeting RoomMeeting Room Toolbar & Right-click Menu To create a new meeting roomEntry Queues Entry Queues, Ad Hoc Conferences and SIP Factories1Default Entry Queue Properties Default Entry Queue propertiesParameter Value To define a new Entry Queue Defining a New Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Click OK New Entry Queue is added to the Entry Queues list Transit Entry Queue Setting a Transit Entry QueueListing Entry Queues Modifying the EQ PropertiesTo designate an Entry Queue as Transit Entry Queue To cancel the Transit Entry Queue settingIVR Provider Entry Queue Shared Number Dialing Call FlowEntry Queue IVR Service RMX ConfigurationRMX Management Rarely Used pane, click SIP Factories SIP FactoriesCreating SIP Factories To create a new SIP FactoryAscii Click OK New SIP Factory is added to the listNew Factory Properties Mixture of character sets UnicodeMonitoring Registration Status Gateway to Polycom Distributed Media Application DMA Ad Hoc ConferencingFailed Registration with the SIP Server failed Address Book Viewing the Address Book Double-click the group name or click the Collapse button Participants List Pane InformationTo expand the group to view the group members To collapse a groupDisplaying and Hiding the Address Book Adding a Group from the Address Book to Conferences Adding Participants from the Address Book to ConferencesTo add a group to a new conference or an ongoing conference Action Description Participant GroupsManaging Groups in the Address Book To manage the groups in the Address BookAdding a Participant to the Address Book Managing the Address BookTo add a new participant to the Address Book Adding a new participant to the Address Book DirectlyNew Participant General dialog box opens To the conference H.323, SIP or ISDN/PSTN 3New Participant General PropertiesISDN/PSTN Only SIP OnlyOnly While the endpoint is connected IP onlyDefine the following Advanced parameters AGC To add a participant from the conference to the Address BookClick the Add to Address Book button When required, you can modify the participant’s propertiesModifying Participants in the Address Book Participant Properties window opensTo delete participants from the Address Book Deleting Participants from the Address BookFunction Description Copying or Moving a ParticipantTo copy or move a participant to another group 5Copy/Cut Functions6Paste functions Searching the Address BookNew Adds Copy to the end of the participant name Filtering the Address Book Filtering Address Book Data Using a Predefined PatternTo filter the data in an address book group Custom Filtering dialog box opens Filtering Address Book Data Using a Custom PatternTo clear the filter and display all entries Clearing the FilterObtaining the Display Name from the Address Book To Export an Address Book Importing and Exporting Address BooksExporting an Address Book Importing an Address BookIntegrating the Polycom CMA Address Book with Upgrading and Downgrading ConsiderationsCMA Address Book Integration Guidelines Ntdirectory RMX Side On the RMX menu, click Setup System ConfigurationSystem Flags Mcmsparametersuser dialog box opens ExternalconteNtuser NtpasswordNtip Http//IP address of the CMA serverPolycom, Inc System ReservationsResources Reservations RMX Management pane, click the Reservation Calendar button Using the Reservation CalendarToolbar Buttons To open the Reservation CalendarSingle day is displayed Reservations ViewsWeek View Day ViewList View Today ViewTo change between Week and Day views Changing the Calendar ViewTo change to List View To view Today the current dateTo return to Calendar View Creating a New Reservation Scheduling Conferences Using the Reservation CalendarMethod III To interactively define the duration Open the Reservation Calendar To create a new reservation2New Reservation Reserved Resources Click the Schedule tab Monthly 3New Reservation Schedule TabFirst, second,...,last Sun-Sat of x months Repeats Day 1-31 of every 1-12 months Repeats a conferenceClick the Participants tab If 3 recurrences of the reservation are created Using the Week and Day views of the Reservations CalendarManaging Reservations Viewing and Modifying ReservationsReservation Properties General dialog box opens To move the Reservation to another time slotTo change the Reservation’s Start time To change the Reservation’s End timeClick the Adjust Reservations Time button Adjusting the Start Times of all ReservationsAdjust Reservations Time dialog box opens Click the Delete Reservation button. or Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservationClick Search Searching for Reservations using Quick SearchTo search for reservations To clear the search and display all reservationsOperator Conferences Operator Assistance & Participant Move10-1 Operator Conference Guidelines Defining the Components Enabling Operator Assistance Enter the Conference IVR Service NameNew Conference IVR Service Welcome dialog box opens Click the Conference Password tabClick the Roll Call/Notifications tab Click the Video Services tabClick the Operator Assistance tab Define the Entry Queue Service NameNew Entry Queue IVR Service Welcome dialog box opens New Entry Queue IVR Service Conference ID dialog box opensDefining a Conference Profile for an Operator Conference New Entry Queue IVR Service Video Services dialog box opensRMX Management pane, click Conference Profiles 10-7 1New Profile General ParametersLPR and DBA on 2New Profile Advanced ParametersBy the RMX User Configuration Mode10-9 3New Profile Video Quality Parameters Resolutions in AVC-based CP Conferencing onTo start a conference from the Conference pane Defining an Ongoing Operator Conference10-11 4New Conference General Options Routing Name Comma, colon and semicolon characters cannot be used10-13 To their destination conference Saving an Operator Conference to a TemplateNew Conference Participants dialog box opens To save an ongoing Operator conference as a template10-15 Starting an Operator Conference from a TemplateClick the Save Conference to Template button. or Right-click and select Save Conference to TemplateClick the Start Conference from Template button. or Requesting HelpRight-click and select Start Conference from Template 10-17 Participant Alerts List5Participants List Status Column Icons and Indications Icon Status Indication DescriptionMove Guidelines Audible AlarmsUsing Audible Alarms Moving Participants Between Conferences10-19 Moving ParticipantsYes YESMoving a Participant Interactively Conference Template Conference Templates11-1 Clicking the tab opens the Conference Templates list Using Conference TemplatesClick the New Conference Template button Creating a New Conference TemplateCreating a new Conference Template from Scratch To create a new Conference TemplateNew Conference Template General dialog box opens New Participant General tab opens New Template Participants dialog box opens11-5 New Participant Advanced tab opens Modify the fields of the General tab Click the Advanced tab11-7 Optional. Click the Information tab11-8 Polycom, Inc To start an ongoing conference from a Template Starting an Ongoing Conference From a Template11-9 Conference is started 11-11 To schedule a Reservation from a Conference TemplateRight-click and select Schedule Reservation from Template Reservation Properties dialog box is displayed11-12 Polycom, Inc Right-click and select Delete Conference Template Deleting a Conference TemplateExporting and Importing Conference Templates To delete Conference TemplatesExport selected Conference Templates Using the Export Conference Templates option, you canExporting Conference Templates Exporting All Conference Templates from an MCU11-15 Exporting Selected Conference TemplatesConference Templates Export dialog box is displayed To export selected Conference Templates11-16 Polycom, Inc 11-17 Importing Conference TemplatesTo import Conference Templates Conference Templates Import dialog box is displayedConference Template already exists 12-1 Polycom Conferencing for Microsoft OutlookSetting up the Calendaring Solution 1Exchange Integration Configuration Option Option 1 Using default Exchange Server settings12-3 Reply to the meeting invitation Option 2 Using an alternate Primary Smtp Mailbox2Exchange Integration Configuration Option Option 3 Using modified Exchange Server settings12-5 Calendaring Guidelines RMX must be configured as a Static RouteRMX must have its MCU prefix registered in the gatekeeper 12-7 Creating a Conference Creating and Connecting to a ConferenceGathering Slide Connecting to a ConferenceAccess Number section 4Microsoft Outlook Field UsageRMX Standalone Deployment Polycom Solution SupportRMX and Polycom DMA System Deployment 13-1 Conference and Participant MonitoringGeneral Monitoring Monitoring AVC-based Video Switching ConferencesMonitoring is done in the same way as for CP conferences 13-3 Conference Level MonitoringViewing the Properties of an Ongoing AVC-based Conference To view the parameters of an ongoing AVC conference1Conference Properties General Following information is displayed in the General tabVideo and audio streams 13-5 MPMHD 720P MPM+Following information is displayed in the Advanced tab Conference Properties Advanced dialog box opens2Conference Properties Advanced Parameters 13-7 Click the Gathering Settings tabConference Properties Gathering Settings dialog box opens How often a FW NAT Keep Alive message is sent. For moreField/Options Description 3Profile Gathering SettingsFollowing information is displayed Conference Properties Video Quality dialog box opens4Conference Properties Video Quality Parameters Based CP Conferencing on13-9 Cascade Optimized and SVC Optimized 263264 HD 5Conference Properties Video Settings Parameters Click the Video Settings tab to list the video parameters13-11 6Customized Polling Buttons 13-13 To view the parameters of an ongoing SVC conference Viewing the Properties of an Ongoing SVC-based Conference13-15 7Conference Properties Advanced Parameters Optimized Cascade Resolution Resolution is fixed in SVC conferences8Conference Properties Video Quality Parameters Field/Option Description People Video Definition13-18 Polycom, Inc Request to Speak is Request to Speak13-19 Duration of the icon display cannot be modified Participant Properties Media Sources dialog box opens Participant Level MonitoringDisplaying Participants Properties To display the participant Properties10Participant Properties Media Sources Parameters IP Participant PropertiesGeneral dialog box Participant Status MCU13-23 13-24 Polycom, Inc AVC-based12Participant Properties H.245/SDP Parameters SIP Participant AVC-based and SVC-based13-25 Columns Channels13-27 SIP Bfcp TCP 14Participant Properties Channel Status Advanced Parameters13-29 On page E-1Participant Properties Advanced Channel Information on E-115Participant Properties Gatekeeper Status Parameters 13-31 16Participant Properties Gatekeeper Status ParametersChannel Status tab Channel Status -Advanced tab Monitoring SIP Bfcp ContentFor more information see Participant Level Monitoring on To view the participant properties during a conference Monitoring ISDN/PSTN ParticipantsUser 18ISDN/PSTN Participant Properties Media SourcesMCU User Channels have been muted/suspended by the RMX13-35 19 Participant Properties H.221 Parameters20ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties 14-1 Recording ConferencesDefining the Recording Link Configuring the RMX to Enable RecordingDefault Creating Multiple Virtual Recording Rooms on the RSS14-3 SIPRSSIPAddress##VRR number Is 5555, enter 173.26.120.2##5555Conference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR ServiceClick OK Recording Link is added to the RMX unit Enabling the Recording in the Conference Profile To enable recording for a conferenceProfile Properties dialog box, click the Recording tab Configuration Recording is enabled in the Conference Profile3Conference Profile Recording Parameters 14-7 Recording Link Encryption Flag SettingRecording Link Encryption Recording Link Encryption GuidelinesManaging the Recording Process Recording Link SettingsRecording in the Conference Profile on 14-9 Recording Link Default Layout Settings Auto Layout ModeRecording Link Layout Not applicableName Description To manage the recording process using the right-click menuButton Description Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR 2Conferences List Recording Tool bar buttonsMonitoring the recording participant Users Users, Connections and NotesUser Types An Auditor can only view Auditor Files and audit the system ChairpersonAuditor Machine AccountTo view the users currently defined in the system Listing UsersMonitoring Active DirectoryAdding a New User Administrators can add new users to the system15-5 Changing a User’s PasswordDeleting a User Optional. To associate a user with a machineDisabling a User Click OK User’s password is changedTo disable a user To enable a userTo rename a user Renaming a User15-7 Connections User and Connection Management in Ultra Secure ModeViewing the Connections List Renaming Users Managing the System UsersUser Types Disabling/Enabling UsersPassword Length Managing the User Login ProcessImplementing Strong Passwords Password Character CompositionRange 1 Default Implementing Password Re-Use / History RulesDefining Password Aging Passwordexpirationdays System FlagUser Lockout Defining Password Change FrequencyForcing Password Change Temporary User Lockout15-13 User Login RecordControlling User Sessions Management Sessions per SystemSessions per User Using NotesConnection Timeout Session TimeoutTo delete a note To open or edit a note15-15 15-16 Polycom, Inc Management Network Default IP Service Conferencing Service Network ServicesIP Network Services Two IP Services are defined for the RMXManagement Network Primary Default IP Service Conferencing ServiceModifying the Management Network To view or modify the Management Network Service16-3 Modify the following fields 1Default Management Network Service IP16-5 Hardware Monitoring purposesIPv6 address of the RMX Shelf Management RealPresence Collaboration Server Web Client toClick the Routers tab Modify the following fields 2Default Management Network Service Routers16-7 DNS Click the DNS tab Modify the following fieldsManually for LAN 2 Port only 4Management Network Properties LAN Ports Parameters16-9 5Management Network Properties Security Parameters Click the Security tab Modify the following fields16-11 Modifying the Default IP Network ServiceFast Configuration Wizard To view or modify the Default IP ServiceRMX1500 MPMx 16-13 Optional. Click the DNS tabClick the Gatekeeper tab Modify the following fields 7Default IP Service Conferencing Gatekeeper Parameters16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video 16-17 9Default IP Service Conferencing QoS ParametersEnable FieldTOS 16-19 10Default IP Network Service SIP ServersClick the SIP Servers tab Modify the following fields Following protocols are supported TLS 1.0, SSL 2.0 and SSLSend Certificate Field Description Create Certificate16-21 11Default IP Network Service Security SIP DigestOptional. Click the V35 Gateway tab 12Default IP Network Service SIP Advanced16-23 13Network Service V35 tabPort Type Label on MCU 1500 4000 Ethernet SettingsTo modify the automatic LAN port configuration On the RMX menu, click Setup Ethernet Settings16-25 Ethernet Settings dialog box opensRealPresence Collaboration Server RMX 4000 Do not Modify the following fieldRealPresence Collaboration Server RMX 1500 Do not 16-27 To monitor signaling status16IP Network Services Properties RMX CS IP IP Network MonitoringIPv6 Scope IP Address Global Global Unicast IP address 17IP Network Services Properties H.323Not Registered The registration of the Signaling Host with Click the H.323 tab H.323 tab displays the following fields16-29 18IP Network Services Properties SIP Servers19IP Network Services Properties ICE Servers 16-31 RMX Internal Addresses Default Management Network ServiceLAN Redundancy IPv6 Guidelines16-33 Configuration RequirementsMedia Redundancy RealPresence Collaboration Server RMXSystem Flag / Value RMX 16-35 Signaling and Management RedundancyMultipleservices = no Lanredundancy Flag / Value Port Usage LAN 2 / MNG B RMXStatus Description Network Traffic ControlHardware Monitor Indications Flag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMXShould a SIP Proxy failure occur in one of the DMA servers Three Network Traffic Control Flags are added16-37 RealPresence Collaboration Server RMX Network Port Usage SIP -TLS SIP-TLSRTP RtcpSupported Capabilities and Conferencing Features ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features Obtaining ISDN/PSTN required information Adding/Modifying ISDN/PSTN Network Services16-41 Click Next Call, select Unknown Default Num Type Select the Default Num Type from the listDefault Unknown Whether this number is national or internationalClick Next Span Definition dialog box is displayed 25PRI Settings26Span Definition 16-45 27Phones SettingsClick Save & Continue Span Definition Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service Click Save & CloseAttached 28Default Management Network Service LAN PortsNetwork Security SpansRealPresence Collaboration Server RMX Multiple Network Services16-49 16-50 Polycom, Inc 16-51 29Maximum Number of Network Services per RMX SystemPreparations First Time Installation and ConfigurationFixed and Flexible Resource Allocation Mode Resource Allocation and Capacity16-53 Upgrading to Multiple ServicesHardware Installation and Setup First Entry Power-up and ConfigurationRealPresence Collaboration Parameter Local Network SettingsServer RMX RealPresence Collaboration Server RMX 4000 only RTM IP Port Description RealPresence Collaboration Server RMX Hardware InstallationConnecting the cables to the RTM IP 31LAN Connections to the RTM IP32LAN Connections to the RTM LAN Connecting the cables to the RTM LANSignaling and Media additional second Network Service Signaling and Media existing first Network Service34LAN Connections to the RTM LAN Signaling and Media second Network Service optionalSignaling and Media first Network Service optional 33LAN Connections to the RTM IPMNG MNG B RMX Configuration16-59 System Flags and License SettingsIP Network Service Definition To add new/additional Network Services36IP Network Service IP Parameters New IP Service Networking IP dialog box opensRealPresence Collaboration Server RMX 2000 If one card was RealPresenceCollaboration Server RMXFollowing flags can be defined per service 16-63 Optional. Click the Ports tab 37Default Management Network Service DNSIP address field is enabled only if Specify is selected One Network Service can include the DNS definition38Default IP Network Service SIP Advanced Setting a Network Service as Default16-65 Ethernet Settings on Ethernet SettingsSignaling Host IP Address and MCU Prefix in GK Indications Video/Voice Port Configuration and Resolution Configuration16-67 Conference ProfileGateway Profiles Hardware Monitor16-69 Signaling MonitorConferencing Defining Dial Out ParticipantsMonitoring Conferences Reserving Video Resources for a ConferenceGeneral dialog box Port Gauge Indications Resource Report16-71 Session Border Controller SBC Remote Connection Using the InternetNAT Network Address Translation Traversal Deployment ArchitecturesBusiness to Business Connections To enable and modify FW NAT Keep Alive System Configuration in SBC environmentsFW Firewall NAT Keep Alive 17-1 IVR ServicesIVR Services List To view the IVR Services list1IVR Toolbar buttons IVR Services ToolbarButton Button Name Descriptions To add a language Adding Languages17-3 To upload messages to the MCU Uploading a Message File to the RMX17-5 2lists the Message Types for each category2IVR Message Types by Message Category Message Message Type CategoryTo define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Defining the IVR Service for Gateway Calls on17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc Message Type Description 6Conference IVR Service Properties General Voice Messages17-11 Number of redials. This call is then disconnected Complete the procedureDisconnect on Wrong 17-13 Click the Roll Call tab7Conference IVR Service Properties Roll Call Messages If Enable Roll Call option is selectedRoll Call Message Description 17-15 If Enable Tone Notifications option is selected8IVR Slide Input / Output Formats Slide Resolution Format Input Slides Generated SlidesHigh HD1080p HD720p CIF Video Services DescriptionLow 4CIF 4SIF17-18 Polycom, Inc Operation Dtmf String Permission 10New Conference IVR Service Properties Dtmf Codes17-19 17-20 Polycom, Inc 17-21 Entry Queue IVR ServiceDefining a New Entry Queue IVR Service To set up a new Entry Queue IVR Service11Entry Queue IVR Service Properties Global Parameters New Entry Queue IVR Service Global dialog box opensFill in the following parameters 17-23 12Entry Queue IVR Service Properties Conference IDSelect the voice messages Assign an audio file to each message type, as followsNew Entry Queue IVR Service General dialog box opens 17-25 Operator Assistance dialog box opensThen click the Set Default Conference IVR Service button To select the default Conference IVR ServiceTo select the Default Entry Queue IVR Service Music file guidelines To modify the properties of an IVR ServiceReplacing the Music File Adding a Music FileCreating Audio Prompts and Video Slides Install Music File window opensRecording an Audio Message Attributes list, select 16.000 kHz, 16Bit, Mono To define the format settings for audio messages17-29 To record a new audio message 17-31 To create a welcome video slide Creating a Welcome Video SlideEntering Additional Dtmf Codes Inviting Participants using DtmfError Handling Invite Call FlowGeneral Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionTo enable the Invite Participant using Dtmf on the RMX IVR Services Video Services tab is displayed Conference IVR Services General tab is displayed17-35 IVR Services Dtmf Codes tab is displayed Message Type Message Text File Name Default IVR Prompts and MessagesTo disable the Invite Participant option Disabling the Invite Participant Option17-38 Polycom, Inc 17-39 NIDIvrmessagevolume Volume Control of IVR Messages, Music and Roll CallTo control the volume of IVR music, messages and Roll Call Ivrmusicvolume18-1 Call Detail Record CDR UtilityCDR File CDR File FormatsFollowing is an example of a formatted CDR file Following is a sample of an unformatted CDR fileMulti-Part CDR Files CDR File ContentsViewing the Conference Records Viewing, Retrieving and Archiving Conference InformationMulti-part CDR File display To retrieve and archive CDR records Refreshing the CDR ListRetrieving and Archiving Conference CDR Records To refresh the CDR listGateway Functionality Gateway Calls19-1 IP Participants Call FlowsDirect Dialing Dialing string Dialing from H.323 Endpoints19-3 Optional Dialing from SIP Endpoints19-5 Gateway IVRDial-out Calls Direct IP DialingGkmandatoryforcallsout System Flag Flag Value Gatekeeper Results Available Dial-in Calls19-7 Enabling or Disabling Direct IP Dialing Isdn ParticipantsDialing from ISDN/PSTN Endpoints Pstn Dial-in Using GK Prefix19-9 Calling an IP Endpoint via Gateway Interoperability with CMA323 Gateway Redial or Redialing Gateway CallsRedial on Wrong Number Wrong Destination NumberDisconnect on No Answer Disconnect on BusyWrong Destination Number Time-out There are 4 new IVR Messages Configuring the Gateway Components on the RMXDisconnect on Wrong Number New IVR MessagesTo define a new Conference IVR Service for gateway calls Defining the IVR Service for Gateway Calls19-15 19-16 Polycom, Inc To define a Conference Profile for Gateway Sessions Defining the Conference Profile for Gateway Calls19-17 To define a new Gateway Profile Defining the Gateway ProfileRMX Management Rarely Used pane, click Gateway Profiles 19-19 Service for dialing out to the target number Click OK New Gateway Profile is added to the list System ConfigurationEnabling Pstn dial-in using GK prefix Displaying the Connection InformationMonitoring Ongoing Gateway Sessions Administrator’s Guide, Conference Level Monitoring onConnection Indications Conference ID Gateway Session ParametersConnected Participant Parameters Gateway Session NameDefine the Meeting Room with the following To set up the Meeting Room for direct dialing19-25 Dialing to Polycom DMACalling the DMA via Gateway IVR Automatic Dial String Generation Manual Dial String Entry19-27 Enabling Pstn dial-in using GK prefix Pstn Dial-in Using GK PrefixStandalone RMX Deploying a Polycom RMX Serial Gateway S4GWRMX with DMA 19-30 Polycom, Inc 20-1 Accessing the RMX Manager DirectlyTo access the RMX Manager directly RMX Manager ApplicationNew RealPresence Collaboration Server RMX Installation Note Installing the RMX ManagerClick the Install RMX Manager link Upgrade Notes20-3 Click All Programs Polycom RMX Manager Starting the RMX Manager ApplicationTo use the browser To use the Windows Start menu Click Start ProgramsTo connect the RMX Manager to an MCU Connecting to the MCU20-5 20-6 Polycom, Inc 20-7 RMX Manager Main ScreenMCUs Pane MCUs pane includes a list of MCUs and a toolbar1MCU Icons and Statuses Monitoring conferences Conferences PaneRMX Management MCUs ToolbarParticipant Alerts List PaneStatus Bar System AlertsPort Usage Gauges MCU State indicator displays the status of the selected MCUAddress Book Conference TemplatesTo add a RMX unit Adding MCUs to the MCUs ListMCU IP 20-13 Starting a ConferenceStart a Reservation Starting a Conference from the Conferences Pane20-15 Starting a ReservationTo start a conference from the Reservation Calendar MCUs pane, select the MCU to run the conference20-16 Polycom, Inc Monitoring ConferencesOn the RMX Menu, click View Group by MCU Grouping the Participants by MCU20-17 Participants pane display changes accordingly Start Monitoring/Stop MonitoringTo disconnect an MCU Disconnecting an MCUModifying the MCU Properties To view and/or modify the MCU PropertiesChanging the RMX Manager Language Removing an MCU from the MCUs PaneTo Remove an MCU from the list 20-21 Import/Export RMX Manager ConfigurationTo Export the RMX Manager Configuration Export RMX Manager Configuration dialog box opensImport RMX Manager Configuration dialog box opens To Import the RMX Manager ConfigurationRMX Management pane, click IP Network Services Installing RMX Manager for Secure Communication ModeTo install the RMX Manager Set the RMX to Non Secure Communication ModeClear the Secured Communication check box Security tab is displayedEnter the Local Domain Name Create a Certificate Request Set the RMX to Secure Communication Mode20-25 Click on the Security tab. The Security tab is displayed Management Network Properties dialog box is displayedSelect the Secured Communication check box 20-27 Using an Internal Certificate AuthoritySelect Base-64 encoded X.509 .CER Certificate Export Wizard is displayedClick the Next button 20-29 20-30 Polycom, Inc 21-1 System and Participant AlertsAn identifying number assigned to the system alert 1Active Alarms Pane ColumnsSystem Alerts To view the System Alerts list21-3 Participant AlertsTo view the Participants Alerts list Click the red blinking Participants Alerts indication barTo Alter the MCU Time RMX TimeAltering the clock Participant Alerts pane opens21-5 Resource Capacity Resource ManagementMaximum Possible Resources Resource Type RMX MPMx 21-7 Resource Capacity ModesAVC Conferencing Continuous Presence Resolution/fps Video Resources UsedResource Usage SVC ConferencingAVC Conferencing Voice AVC Conferencing Video Switching21-9 Flexible Resource Capacity Mode Video/Voice Port ConfigurationFixed Resource Capacity Flexible Resource Capacity Fixed Resource Capacity Configuring the Video/Voice Resources in MPM ModeConfiguring the Video/Voice Resources in MPM+ and MPMx Mode There are two Resource Capacity modes in MPM+ and MPMx ModeFlexible Resource Capacity To allocate Audio Only ports in MPM+ and MPMx modeTo allocate resources in Fixed Resource Capacity mode RMX menu, click Setup Video/Voice Port Configuration21-13 Video/Voice Port Configuration dialog box opens21-14 Polycom, Inc 21-15 Forcing Video Resource Allocation to CIF ResolutionTo cancel the forcing of CIF resource To force CIF resourceColumn Description Main toolbar, click Administration Resource ReportDisplaying the Resource Report 6Resource Report Fields Parameters21-17 Resource Report Display in Flexible Resource Capacity ModePort Gauges 21-19 Resource Report is displayed as follows7ISDN E1/T1 Connection Capacity vs. Bit rate RMX Resource Management by CMA and DMA21-21 Setting the Port Usage ThresholdPort Usage Threshold To Set the Port Usage ThresholdSIP Dial-in Busy Notification Audio Ports Gauge Port Usage GaugesPort Gauges in Flexible/Fixed Capacity Modes High Port Usage thresholdVideo Ports Gauge Flexible Capacity ModeFixed Capacity Mode System Information21-25 ISDN/PSTNMPM Only MPM cards are supported. MPM+ and MPMx Cards in the system are disabled. It is the mode usedCards in the system are disabled Media cardsPrivate MIBs Snmp Simple Network Management ProtocolMIBs Management Information Base TrapsInterfaces Mib-2 Alarm-MIBMIB H.341 H.323 Standard MIBs21-29 Unified MIBName Type Description Palntsc NTSC/PAL21-30 Polycom, Inc An Example of a ColdStart Trap An Example of an Authentication Failure TrapStatus Trap To enable Snmp optionRMX Web Client menu bar, click Setup Snmp Defining the Snmp Parameters in the RMX21-33 1RMX-SNMP Properties Agent OptionsContact person for this With the MCURMX-SNMP Properties Traps dialog box opens Click the Traps tab21-35 AESRMX-SNMP Properties Security dialog box opens 21-37 Default EmptyDefault MD5 Default DESAccepted Host IP Address dialog box opens Hot BackupRMX Snmp Properties Security dialog box, click OK 21-39 Using Hot Backup Triggers Enabling Hot BackupTo enable Hot Backup 21-41 Configuring the Hot Backup TriggersReset the Master MCU Modifications to the Master MCU Requiring System ResetSelect the appropriate Hot Backup Triggers check boxes To modify the Master MCU configurationStop Repeating Message Using Audible AlarmsAudible Alarm Permissions When selected all audible alarms are immediately stoppedOption Description Configuring the Audible Alarms7Audible Alarm User Customization Options User Customization21-45 Replacing the Audible Alarm FileBanner Display and Customization Multilingual SettingCustomizing the Multilingual Setting To customize the Multilingual SettingSample Non-Modifiable Banner TextSample 1 Banner Non-Modifiable BannersSample 3 Banner Sample 2 BannerSample 4 Banner Customize the banners by modifying the following fields Banners Configuration dialog box opens8Banner Configuration Customizing BannersBanner Display Login Screen Banner21-51 Backup and Restore GuidelinesSoftware Management Main Screen BannerClick the Browse button Using Software ManagementBackup Configuration dialog box opens Browse to the Install Path and then click InstallOK, or Using PingPing RMX To Ping a network entity from the RMXTo configure the notifications Notification Settings10Notification Settings Parameters 21-55 Logger Diagnostic FilesFile name format 11Diagnostic File Button OptionsFollowing tasks can be performed File name structureApache logs Standard Security ModeInformation Collector Viewing the Logger FilesNetwork Intrusion Detection System Nids Ultra Secure ModeUsing the Information Collector Unpermitted access includes21-59 Creating the Information Collector Compressed FileTo create the compressed file Click the Collect Information buttonTo view the compressed file AuditorSaving the Compressed File Viewing the Compressed FileRetrieving Auditor Files To access Auditor FilesAuditor Files Auditor Event History File StorageDouble-click the file Auditor File ViewerTo retrieve files for storage on a workstation To open the file in the Auditor File Viewer21-63 Following fields are displayed for each eventTo open an auditor event file stored on the workstation Event Alerts and FaultsLists Alerts and Faults that are recorded by the Auditor Audit EventsLists Transactions that are recorded by the Auditor TransactionsTransaction 21-67 14TransactionsActiveX Bypass Installing ActiveXTo reset the RMX Resetting the RMX21-69 Comprehensive Restore Restore Factory DefaultsRestoring Factory Defaults Standard RestoreUSB key Click the Backup & Configuration option21-71 Backup Configuration Dialog box opens 21-73 To Restore Factory Default Settings using the USB key21-74 Polycom, Inc Modifying System Flags System Configuration Flags22-1 Mcmsparameters tab, the following flags can be modified 22-3 Enablecyclicfilesy EnableagcEnableautoextensio Enablecascadedlink22-5 Isdncountry Code CONTENTFORCEH263Hidesitenames Internalscheduler22-7 IsdnresourcepolicyItpcropping Esinsteadofvoice Ivrrollcalluseton22-9 Maxconfpasswordr LastloginattemptsLegacyepcontentde Faultlayout22-11 Msenvironment MultipleservicesMintipcompatibilityl Inerate22-13 Numericconfpassma FaultlenPasswordexpiration Numericconfpassde22-15 Example 22-17 To add a flag Manually Adding and Deleting System Flags22-19 Bondingdialingmeth BondinggroupdelayBurnbios Cacenable22-21 Possible values 22-23 Default noEnablelyncrtcpint ENABLEH239ENABLEH239ANNEXT Enableipredial22-25 FORCE1X1LAYOUTON ExternaldbpassworExternaldbport Fadeinfadeout22-27 Possible values YES / noRATESD30SHARPNESS ContentrateRATEHD720P30SHARP RATEHD720P60MOTION22-29 Default n 22-31 Default YESTionseconds PasswordfailurelimiPortgaugealarm Partygatheringdura22-33 Sendwiderestoip SendsipbusyuponrEsourcethreshold SendsrtpmkiSetautobrightness SendwiderestoisdSetaudioclarity SetaudioplcInsec SipenablefeccSipfastupdateinter Setdtmfsourcediff22-37 Tclatencysize SupporthighProfilewithisdn Tcburstsize22-39 Manually Adding Flags to the Csmoduleparameters TabTo delete a flag Deleting a FlagDefault Value Possible Values Auto Layout ConfigurationCustomizing the Default Auto Layout Default Auto Layout is controlled by 13 flags22-42 Polycom, Inc 22-43 Legacyepcontentdefaultlayout Flag ValuesSet to Number Flag Possible Participant’s View Predefined AUTOLAYOUT522-44 Polycom, Inc Automatic Password Generation Flags Csenableepc Flag22-45 Default in Ultra Secure Mode, Chairperson Enabling the Automatic Generation of PasswordsDefault in non-secured mode means no minimum Default in Ultra Secure Mode Conference passwordNumericchairpass Default Numericconfpassdefaultl22-47 Snmp Ultra Secure Mode FlagLogin and Session Management Range Default Network Security22-49 Chine Passwordexpirat Iondays Ionwarningdays Passwordhistor Range Default User ManagementDisableinactive User Strong Passwords22-51 Range Default Cyclic File SystemsUltrasecuremode System Flag Descriptions Flag Description Network SecurityFlag Description Strong Passwords22-53 RMX Serial Gateway S4GW22-54 Polycom, Inc Viewing the Status of the Hardware Components RMX Hardware Monitoring23-1 Button Name Description HW Monitor Pane Tool bar23-3 Hardware Properties dialog box has the following structure3MCU Properties General Info To view the MCU Properties23-5 4MCU Properties Event LogMezzanine B To view the Card Properties5Card Properties General Info Mezzanine a23-7 To View the Supporting Hardware Components PropertiesBackplane Properties 6Backplane Properties General InfoFans General SettingsFAN Properties 7FANS Properties General Info23-9 LAN 1, LAN 2, LAN 3 PropertiesChassis File ID 8MCU Properties General InfoID assigned to the MCU’s chassis file 23-11 9MCU Properties Event Log10Card Properties General Info 23-13 11Backplane Properties- General Info12FANS Properties General Info Field Description General SettingsFan number Fan numbering Speed rpm Present speed of a fan 23-15 LAN 0, LAN 1, LAN 2 Properties13MCU Properties General Info 14MCU Properties Event Log 0x20 Switch, 0x86 MFA, etc23-17 15Card Properties General Info 16Backplane+ Properties- General Info Backplane+ Properties23-19 If applicable second Backplane Mac address Board Mac Address17FANS Properties General Info Connecting to the Shelf Management Server Diagnostic Mode RMX 1500/2000/400023-21 To run Basic Mode Diagnostics on a Hardware Component Performing Basic Mode Diagnostics23-23 List pane tool bar, click the Basic Mode buttonAfter login the following screen appears 23-25 18Run Tests Parameters19Tests Selection Additional Test Parameters 1RMX 2000/4000 Diagnostics Tests & Monitoring TestsReset Confirmation dialog box, click Yes Performing Advanced Mode DiagnosticsTo run Advanced Mode Diagnostics on a Hardware Component List pane tool bar, click the Advanced Mode button23-28 Polycom, Inc 23-29 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests20Tests Selection Additional Test Parameters 5RMX 2000/4000 MPMx D DSP DSP Sub Test selectionMCU Monitor Diagnostics Monitoring23-31 21Tests Monitoring MCU Monitor Parameters Cards Monitor22Tests Monitoring Card Monitor Parameters 23Tests Monitoring Card Monitor Parameters Error Buffer23-33 Temperature Thresholds To view the RMX Ctnl Properties Click Active AlarmsRMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties To view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties23-36 Polycom, Inc 23-37 To view the MPM+ PropertiesTo view the MPMx Properties MPMx Card PropertiesTable A-1Call Disconnection Causes Disconnection CausesDisconnection Cause Description ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Number Summary Description Disconnection CauseSubscribed Disconnection CauseNumber Summary Description Enquiry Status EnquiryDisconnection Cause CUG or a CUG call was made to a non CUG member CUGUnrecognized That was not recognized Parameter Discarded Message withInterworking An interworking call has ended Unspecified Polycom, Inc Alarms Alarms and FaultsAlarm Code Alarm Description Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description CDR Fields Unformatted File Appendix CGMT. The reservation time of a reservation that was started Table C-1Conference Summary Record FieldsEvent Records Event Code Event Name Description Event Code Event Name Description Gatekeeper UpdateSIP Private ExtensionsPARTICIPANT, User Disconnect PARTICIPANT, User User UpdateUser ADD User DeleteContinue Attend PartyBack to PartyContents of the participant information fields User Update Participant Continue 1, on page C-22 2102Additional information about a User Update Participant User Update Participant Continue 1, on page C-22 2106Continue 10, on page C-15 Fields for Event 5001 Conference Start ContinueFields for Event 6001 Conference Start Continue Fields for Event 11001 Conference StartAppendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown NTI TIE Trunk NTI FXATT Accunet Participant Name Name of the participant Video parameters Channels, as follows12 H.323 card failure Field Description Field Description Dialed by the MCU for each participant channel Identification as identified by the MCUISDN/PSTN SIP URI Address overrides the gatekeeperTel URL Undefined Remote participantField Description Secondary Cause SIP Password Not supported This field remains emptyBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Up to 80 characters Table C-29Event fields for Event 33 Party Chair UpdateField Description Operator Name Operator Attend Party to ConferenceParty Name Name of the participant who was moved Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address Value Call Disconnection Cause Info1 Info2 Info3 Info4VIP Table C-40Disconnection Cause ValuesSIP bad name Value Call Disconnection Cause Following MGC Manager events are not supported by the MCU MGC Manager Events that are not Supported by the MCUStarting a conference uses the following method Ad Hoc Conferencing and External Database AuthenticationAd Hoc Conferencing without Authentication Ad Hoc Conferencing with External Database AuthenticationMCU Ad Hoc Conferencing with AuthenticationNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always MCU Conference Access Validation Chairperson Only Upon RequestEntry Queue IVR Service with Conference ID Request Enabled Ad Hoc SettingsProfiles External Database Application Settings Authentication SettingsAd Hoc enabled Entry Queue MCU ConfigurationClick OK Reset the MCU for flag changes to take effect To set the System Configuration flagsFlag Description and Value Set the External Server Authentication field to Set the External Server Authentication field to Numeric IDChannel Index For Polycom Internal use only Lution is 4CIF, the Faulty flag is displayedBilities exchange, the Faulty flag is displayed Participant Properties Advanced Channel InformationField Description From the beginning of the channels life span Polycom, Inc PFX / PEM Secure Communication ModeEnvironments are CSRFor example RootCA ↔ IntermediateCA ↔ SubCA Switching to Secure ModeClient Authentication Server Authentication Purchasing a CertificateClick Send Details To install the certificate Installing the CertificateRmxmanagement Enabling Secure Communication ModeWhen Secure Communications Mode is enabled Creating/Modifying System FlagsManagement Security Properties dialog box is displayed Alternate Management NetworkSelect the Secured Communication check box Ultrasecuremode System Flag Ultra Secure ModeSecuring an External Database Ultrasecuremode System FlagUnique Certificates for all Networked Entities PKI Public Key InfrastructurePeer Certificates Offline Certificate ValidationSelf Validation of Certificates Certificate Revocation List Installing and Using Certificates on the MCUDefault Management Network To enable Request Peer CertificateDefault IP Network Service Managing Certificates in the Certification Repository To add a certificate to the repository Issued To Issued By Expiration Date StatusTrusted Certificates Adding Trusted CertificatesSend Certificate File Paste Certificate and Send CertificateOption. Paste Certificate and Send Certificate Polycom, Inc Network Service Issued To Issued By Expiration Date Status Personal Certificates Management and Signaling CertificatesCRL Certificate Revocation List To add a CRL to the repository Adding a CRLSelect the Certificate File Format PEM or DER Removing a CRL MS Active Directory IntegrationTo remove a CRL Internal MCU database and Active Directory Ultra Secure ModeStandard Security Mode Directory and Database Options636 Directory Services Configuration dialog box is displayedEnabling Active Directory Integration 389Click the Role Mapping tab Directory Services Role Mapping dialog box is displayedAuthentication Type Only Ntlm can be used Table F-5Directory Services Role MappingPolycom, Inc Alternate Management Network Management Network PrimaryTo modify the workstation’s IP addresses Configuring the WorkstationPolycom, Inc To connect directly to the MCU Connecting to the Management NetworkFast Configuration Wizard starts To connect to the Alternate Management Network Connecting to the Alternate Management NetworkConfigure the modem as follows Connecting to the MCU via ModemProcedure 1 Install the RMX Manager Procedure 2 Configure the ModemTo create a dial-up connection Procedure 3 Create a Dial-up ConnectionCreate a new connection Polycom, Inc Polycom, Inc Polycom, Inc Click All Programs Procedure 4 Connect to the MCUTo Connect using the RMX Manager To use the browser To use the Windows Start menuOverview Setting the MCU for Integration Into Microsoft EnvironmentMultiple Networks Conferencing Entities PresenceTable H-1SIP TLS Encryption Key Support by System Component 1500 2000 4000 Table H-2RMX Media Cards vs Network Services including ICEInteractive Connectivity Establishment ICE Connecting to the MCU in ICE EnvironmentICE Guidelines Local Branch office Remote Federation Dialing MethodsTable H-3Available dialing methods per Connection Type Matched URI Routing Numerical Dialing Registered User NameOffice Communications Server side Setting the Matched URI Dialing MethodMCU side Open the OCS Management application To set the MCU as trusted in OCSExpand the Enterprise Pools list Pool Front End Properties dialog box opens Click the Host Authorization tabTo add MCU to the Routing Roles Setting the Static Route for MCU in the OCSExpand the Enterprise Pools list Load Front End Properties dialog box opens Configuring the MCU SystemConferencing entity routing name@domain name Setting the Numerical Dialing MethodSetting the Numerical Dialing for MCU Meeting Rooms To dial in directly to a conference or Entry QueueConfigure Office Communicator Users for Enterprise Voice Optional. Removing the MCU from the Host Authorization ListTo set up the MCU/DMA as a Voice Gateway Configuring the MCU as a Routable GatewayEstablishing a Voice Route to the MCU Voice Gateway Run the following commandTo establish the voice route Click the Routes tab Polycom, Inc On the Configure User Settings dialog box, click Next Configuring Office Communicator Users for Enterprise VoicePolycom, Inc Click the Communications tab Select the Enable Enterprise Voice optionStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Name and Security Settings window appears Delayed or Immediate Request window appearsSelect Create a New Certificate and click Next Organization Information window appears Select the Mark cert as exportable check boxYour Server’s Subject Name window appears Choose a Certification Authority window appears Assign Certificate Task window appears Select Export a certificate to a *.pfx file and click Next Select Assign certificate later and click Next MS R2Certificate Wizard Completed window appears MS R2 Click Finish MS R2Export Certificate Password window appears Certificate Wizard Completed window appears To create the certPassword.txt fileTo add the MCU user to the Active Directory Creating an Active Directory Account for the MCUTable H-4Active Directory New User Parameters for the MCU New User wizard, define the following parametersName defined for the Office Communication Server Polycom, Inc Configure the MCU for ICE dialing Call Admission Control CAC Configuring the Polycom-Microsoft SolutionMedia Over TCP Network Error RecoverySIP Dialog Recovery FEC SupportConfiguring the RMX 1500/2000/4000 for Microsoft Integration DNS Servers Addresses Default name is MCUSecurity Certificate Management Network Properties DNS ParametersPFX Method Configuring the MCU IP Network ServiceTo configure the MCU IP Network Service CSR MethodDefault IP Service Networking IP dialog box opens SIP Server Type, select Microsoft Click the SIP Servers tab SIP Server, select SpecifyTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate PFX Method Sending the Certificate If no additional configuration is required, reset the MCUDefault IP Service Networking IP dialog box, click OK Three filespkey.pem, cert.pem and certPassword.txtEnabling the Microsoft Environment Polycom MCU System Flag ConfigurationENV SipfastupdateintervalFlag Name Value and Description SipfreevideoresourcesPossible values AUTO, G711A, G711U, G722 Default G711ATable H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Busy Adding Presence to Conferencing Entities in the Buddy ListTo add the conferencing entity user to the Active Directory Enabling the Registration of the Conferencing EntitiesTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Enabling Registration in the Conference Profile Defining the Microsoft SIP Server in the IP Network ServiceSelect the Use the user principal name UPN option That Network Service Table H-6Profile Properties Network ServicesPolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties Conferencing Behavior MCU Configuration for CAC ImplementationSiptcpportaddrstrategy = 1 default setting Enabling CAC ImplementationMonitoring Participant Connections To connect to an A/V MCU conference To configure the MCU for ICE Dialing Configuring the MCU for Federated ICE DialingPolycom, Inc To view the channel properties of the participant Monitoring the Participant Connection in ICE EnvironmentFollowing connection information is displayed Alarm Code Alarm Description Active Alarms and TroubleshootingActive Alarms Table H-9New Active AlarmsAlarm Code Alarm Description ICE Environment MCU Active Alarms ICE Active AlarmsActive Alarm Phase Alarm Displayed When Troubleshooting Active Alarm Phase Alarm Displayed When Troubleshooting TroubleshootingKnown Issues Polycom, Inc Polycom Immersive Telepresence Systems ITP Version Polycom Open Collaboration Network PocnCisco TelePresence System CTS Version Single Company Model Polycom and Cisco Infrastructure Company to company via Service ProviderSingle company with Polycom and Cisco Infrastructure Ctms Component Version Description Cisco EquipmentCucm IOSMLA Component Version Description Polycom EquipmentCMA DMA Meeting Number Call FlowsMultipoint call with DMA Virtual Meeting Room in DMAAccording to its Dial Plan forwards calls with prefix Multipoint call without DMATo the MCU Model Company to Company Models Using a Service ProviderCMA Gatekeeper ModelCall Flow Multipoint call via Service Provider ModelFigure I-3Company to Company via Service Provider Model Polycom Equipment Deployment architecture includesCompany a Company BCall Flow Standalone Cisco IOS Gatekeeper AdministrationGatekeepers Standalone Polycom CMA System as a Gatekeeper239 Configuring the Cisco and Polycom EquipmentContent Resolution is fixed at XGA at 5fpsPolycom Equipment Cisco EquipmentSIP only no TIP support Versions Configuring a Virtual Meeting Room VMRConfiguring CMA to route H.323 calls to MCU Set the Mintipcompatibilitylinerate System FlagEndpoints Procedure 1 Set the Mintipcompatibilitylinerate System FlagPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc TIP Compatibility None TIP Compatibility Video & ContentRPX OTX TPX HD ATX HD CTSClick the Video Quality tab Set the Telepresence Mode to Auto Click the Video Settings tabProcedure 6 Configuring a Meeting Room on the MCU Collaboration with Microsoft and Cisco Microsoft MS Lync using MS-ICE RTV 720pComponent Polycom Deployment ArchitectureCisco TelePresence System CTS Versions 1.7 MS Lync as a Static RouteCisco TLS and SrtpComponent Version MicrosoftMultipoint Calls using DMA Microsoft Lync Server Configuring the Microsoft, Cisco and Polycom ComponentsWorkstation Polycom, Inc Register the ITP endpoints to the Lync server Create a New Profile for the Meeting Room Open MLA to configure ITP LayoutsConfigure a TIP Enabled Profile on the MCU Register HDX endpoints to the DMA as GatekeeperSender Content ReceiverContent Table I-1 TIP Compatibility NoneTable I-2TIP Compatibility Video Only Table I-3TIP Compatibility Video & ContentEncryption Endpoints SIP P+C Configure SIP endpoints to register toDMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP Proxy Endpoint Registration Dialing Method LyncParticipant Properties General dialog box opens Operations During Ongoing ConferencesMonitoring CTS ParticipantsLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc USB Restore Defaults Restoring DefaultsUSB port of an MCU in Ultra Secure Mode can be used to To restore the MCU to Factory Security Defaults Restore to Factory Security DefaultsComprehensive Restore to Factory Defaults Procedure Comprehensive Restore to Factory DefaultsProcedure B Restore to Factory Defaults Procedure a Backup Configuration FilesSIP RFC Support Appendix KSIP RFC Homologation for Brazil 323 & SIP Flag SettingsFlag name Siptimerssetindex SIP Timer Types & their Values5000 Flag name H323TIMERSSETINDEXFlag name Disabledummyregistration TimerK