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Polycom RMX 1500, DOC2702A General Monitoring, Monitoring AVC-based Video Switching Conferences

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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

General Monitoring

Users can monitor a conference or keep track of its participants and progress. For more information, see RealPresence Collaboration Server 1500/2000/4000 Getting Started Guide, "Monitoring Ongoing Conferences” on page 3-39.

You can click the blinking Participant Alerts indication bar to view participants that require attention. For more information, see "System and Participant Alerts” on page 21-1.

Monitoring AVC-based Video Switching Conferences

Video Switching conferences appear with the HD ( ) icon in the conferences list to differentiate between CP and VSW conferences.

HD Conference

Monitoring is done in the same way as for CP conferences.

13-2	Polycom, Inc.

Page 368

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Polycom RMX 1500, DOC2702A manual General Monitoring, Monitoring AVC-based Video Switching Conferences

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Polycom Solution Support Deleting a Conference TemplateExporting and Importing Conference Templates Exporting Conference TemplatesMonitoring SIP Bfcp Content Using Dtmf Codes to Manage the Recording ProcessViewing the Properties of an Ongoing SVC-based Conference Request to SpeakUser and Connection Management in Ultra Secure Mode 15-8 Implementing Password Re-Use / History Rules 15-11Ethernet Settings Configuration RequirementsIVR Services Defining a New Entry Queue IVR Service Inviting Participants using DtmfError Handling Enabling the Invite Participants using Dtmf OptionStatus Bar Address BookConference Templates Adding MCUs to the MCUs ListDisconnecting an MCU Import/Export RMX Manager ConfigurationInstalling RMX Manager for Secure Communication Mode Using an Internal Certificate AuthorityTable of Contents Using the Information Collector Alerts and FaultsInstalling ActiveX Resetting the RMXAlarms IP Disconnection Causes Isdn Disconnection CausesAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn USB Restore Defaults Microsoft Lync ServerXxii About the RMX Administrator’s Guide OverviewSystem Information from the Administration menu Who Should Read This Guide?How This Guide is Organized Prerequisites1Multipoint Video Conferencing using a RMX 1500/2000/4000 About the Polycom RMX SystemCard Configuration Modes Viewing the Card Configuration ModeIP and Isdn Network Guidelines IP NetworksFeature Support with MPMx Cards Only 2Features Supported with MPMx Card Configuration Mode OnlyFeature Name Description 720p60CTS Support of Microsoft Protocols, algorithms and workflowsMicrosoft Lync users can connect an RMX Meeting Room to a Support of Microsoft RTV FEC Forward Error Correction thatStreams using the Microsoft Lync Server Workstation Requirements Transcoding AVC Conferencing Conference ProfilesConferencing Modes Media Relay SVC Conferencing AVC Conferencing Video Session TypesContinuous Presence CP Conferencing Setting the Conferencing Mode to AVC only 1AVC Continuous Presence CP video streams and built layoutsVideo Switching VSW Conferencing Video Protocol Support in CP ConferencesGuidelines Resource Type Maximum Possible Resources Per CardMPMx Line Rate/Participants RMXLine Rates for CP and VSW Line Rate kbpsAVC Conferencing Parameters Basic Conferencing Parameters2560 3072 3584 4096 6144 Not SupportedSupplemental Conferencing Features TIP Support Operator Conferences CP only ConferencesSiren 7 mono Auto Brightness is supported with MPM+ and MPMx cards onlySetting Value Default Profile Settings in CP Conferencing Mode4Default Conference Profile Settings CP Licensing Mode Default EQ 1000 Name Meeting RoomsMapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 1004 Entry QueueSVC-based Conferencing 3SVC video streams and LayoutsGuidelines Advantages of SVC ConferencingOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing Viewing Profiles To list Conference ProfilesRMX Management pane, expand the Rarely Used list Click the Conference Profiles buttonModifying an Existing Profile Profile ToolbarTo modify the Profile Properties 7Profile Tool bar buttonsDeleting a Conference Profile Defining New ProfilesTo delete a Conference Profile Conference Profile is deletedDefining AVC Conferencing Profiles To define a new ProfileAs Operator conference or Video Switching conference 8New AVC Profile General ParametersField/Option Description New profileClick the Advanced tab CP Only9New AVC Profile Advanced Parameters New Profile Advanced dialog box opensDefine the following parameters At the End When Last Participant Remains Only one LPRAt the End After Last Quits All the participants have By the RMX User Auto RedialingField/Option Description For CP Conferences only Click the Gathering Settings tab 10New AVC Profile Gathering Settings ParametersDisplay Name See the Defining New Profiles onAccess Number For more information see Video Preview onField Description Web ClientClick the Video Quality tab New Profile Video Quality dialog box opensAVC-based CP Conferencing on Field/Option DescriptionDefault On CIFCascade and SVC Optimized Content Video Definition263 & H.264 Auto Selection Default 12New AVC Profile Video Settings Parameters Click the Video Settings tabNew Profile Video Settings dialog box opens MPM+ Only For more information, see -13 Auto Layout Default Layouts Default Auto Layout settings can be customized by modifyingMore information see, Auto Layout Configuration on Auto Default If any ITP Immersive Telepresence endpointsNumber of Video Participants Auto Layout Default Settings Overlay For more information see Overlay Layouts on 14Video Layout OptionsNumber of Video Windows Available Video Layouts Click the Audio Settings tab New Profile Audio Settings dialog box opensField/Option Description Their audio is muted by using the Closed Caption or Message RMX Web Client/Manager, the mute by MCU indicator isMute Participants Except Lecturer option can be disabled When you replace a lecturer, the MCU automatically mutesSelect one of the Skin options Click IVR tabTo the Auto Terminate rules when enabled 16New AVC Profile IVR ParametersConnected to the conference Terminateconfafterchairdropped is set to YESNew Profile Recording tab opens 17New AVC Profile Recording ParametersParameter Description Can be associated with a Virtual Recording Room VRR savedPolycom, Inc White Text No Background Red Background Default18New AVC Profile Site Names Parameters LeftTop Default Selection Site Names PositionDisplay Position LeftBottom Cont Horizontal and VerticalPosition sliders Horizontal PositionMPM+ Card MPMx CardFor more details, see Message Overlay for Text Messaging on Define the following fieldsMPMx Mode MPM+ Mode Color Options DefaultDefault Bottom Default SlowFor example Click the Network Services tabNew Profile Network Services tab opens Non-unique URL, dummytester, used in previous versions 20New AVC Profile Network Services ParametersParameter Description IP Network Services Defining a Video Switching Conference Profile To Create a Video Switching-enabled ProfileMinimum threshold defined in the flag Hdthresholdbitrate For HD video Switching conferences21New AVC Profile VSW General Parameters Switching conferences Video Switching Conferences onHigh Profile check box is only displayed if MPMx cards are SelectedHigh Profile Support in Video Switching Conferences For H.264 High Profile-enabled VSW conferencesHigh Profile is supported in VSW conferences An Operator conference can only be a Continuous PresenceMinimum Threshold Line Rate System Flags For H.264 Base Profile VSW conferencesFlag Name Minimum Threshold Line Rate Kbps Vswcifhpthresholdbitrate VswsdhpthresholdbitrateDefining SVC Conferencing Profiles To define SVC Only Profile23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters Cascade and SVC Optimized is the only available Content Protocol for content sharing during SVC-based conferencesShare content 25New SVC Profile Video Quality Parameters26New SVC Profile Network Services Parameters CP Conferencing Additional Information Overlay LayoutsTelepresence ITP Room Layout Overlay Standalone Endpoint Layout OverlaySelecting the Overlay Layouts StandaloneSite Names Definition Site Names Display Position For more information see Modifying System Flags onMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersSame Layout mode Message Overlay for Text MessagingPolycom, Inc Chinese Font Types Exporting and Importing Conference Profiles Exporting Conference ProfilesExporting All Conference Profiles from an MCU Export selected Conference ProfilesExporting Selected Conference Profiles To export selected Conference ProfilesImporting Conference Profiles To import Conference ProfilesConference Profile already exists Polycom, Inc 720 x 576 pixels at 30 or 60 fps Video Resolutions in AVC-based CP Conferencing352 x 288 pixels at 30 or 60 fps A 1X1 Video Layout High Profile Support in CP ConferencesVideo Display with CIF, SD and HD Video Connections Continuous Presence CP mode Video Switching VSW modeCP Conferencing with H.263 4CIF HD1080p60 is supportedCP Resolution Decision Matrix Resource-Quality Balanced default263 4CIF Guidelines Resource OptimizedVideo Resource Usage Base Profile Decision MatrixVideo Quality Optimized Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Resolution Configuration for CP Conferences Accessing the Resolution Configuration Dialog BoxConfiguration in the RMX Setup menu GuidelinesHD 720p30 HD 1080p30 HD 1080p60 CIF Maximum CP Resolution PaneMPM Cards MPM+ Cards Resolution Configuration Pane Resolution Configurations areExample Sharpness / Motion Resolution Slider PanesManual Resolution Configuration Basic Max CP Resolution Pane Resolution Configuration PaneResolution Configuration Detailed Limiting Maximum ResolutionFlag Settings Base Profile / High Profile Resolution Slider PanesSetting the Maximum CP Resolution for Conferencing MPM Cards MPM+ / MPMx CardsHigh Profile System Flags Version 7.0.1 only Minimum Frame Rate Threshold for SD ResolutionSystem Flag Default Value W448p Resolution 352 x 288 pixels at 50 fps512 x 288 pixels at 50 fps 848 x 480 pixels at 50 fpsAll Video Layouts 1x1 Layout 323Content Enabling Support of the w448p ResolutionRMX System Flag Settings Packet Loss CompensationAdditional Intermediate Video Resolutions RMX Profile SettingMicrosoft RTV Video Protocol Support in CP Conferences RTV protocol is supportedBitrate 180kbps Resolution BitrateResolution Video Resources Used Participant Settings Protocol ForcingMonitoring RTV Auto Kbps 179 kbpsQcif VGA Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbpsThreshold HD Flag Settings using the RTV Video Protocol 7Allocated video resolutions per video resolutionHD720p VGA CIF QcifPolycom, Inc Additional Conferencing Information 239 / People+Content People+ContentSIP People+Content is supported with MPM+ and MPMx cards 239SIP Bfcp Content Capabilities 323/ H.239 323 /Polycom People+Content Isdn ContentFor SIP Clients that support both BFCP/TCP and BFCP/UDP Dial-out ConnectionsSIP Clients connected as Audio Only cannot share Content Dial-in ConnectionsFlag Value SIP Client Bfcp Support UDP and TCPDefining Content Sharing Parameters for a Conference Conferencing Mode2H.239 Content Options 263 & H.264 Auto Selection AVC Only DefaultOptimized for use in SVC only and Cascaded Conferences Protocols onContent Settings AVC Only Content SettingContent Protocols SVC Only Content Setting263 & H.264 Auto Selection AVC Default Setting 263 & H.264 Auto Selection AVC onlyAVC Only Conferences HD AVC Only ConferencesParticipant Graphics Hi Resolution Graphics Live VideoContent Settings Flag Name Range Default Cascade and SVC Optimized High Profile is not supportedSummarizes the interaction of these parameters Examples Live Video HD720/30 512 768Selecting a Customized Content Rate in AVC Conferences If the Content Settings selection is Hi Resolution GraphicsTo Select the Customized Content Rate Modifying the Threshold Line Rate for HD Resolution Content Default resolution for all Content Rates is HD720p5To modify the HD Resolution Content threshold line rate 8H.264 Cascade Optimized Cascade ResolutionsSending Content to Legacy Endpoints AVC Only Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints HD720p30 with MPMx HD720p5/6 with MPM+Enabling the Send Content to Legacy Endpoints Option Interoperability with Polycom CMA and DMALayout Flag Value 9LEGACYEPCONTENTDEFAULTLAYOUT Flag ValuesTo modify system flags Exclusive Content Mode Click OK Flag is updated in the Mcmsparameters listAVC Conference Profile Advanced SVC Conference Profile To end the current Content session Stopping a Content SessionContent Broadcast Control To give token ownership Giving and Cancelling Token OwnershipSelect Change To Content Token Owner in the drop-down menu Managing Noisy Content Connections Content Display FlagsVideo Preview Guidelines Forcing Other Content CapabilitiesVideo Preview Testing your Workstation Workstation RequirementsClick Yes to run the diagnostics DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video To preview the participant videoGathering Phase Gathering Phase Guidelines Content Gathering SlideGathering Phase Duration Enabling the Gathering Phase DisplayDisplayed Language Access Number 1 Display NameTo enable Auto Scan Auto Scan and Customized Polling in Video LayoutEnabling Auto Scan and Customized Polling Auto ScanCustomized Polling Open the Customized Polling tabButton Description Audio Algorithm SupportDialog box buttons are summarized in Table SIP Encryption MonoWith MPMx Cards only IP H.323, SIP calls only CP and VSW conferencesStereo Audio Algorithm Minimum Bitrate kbps Audio algorithms supported for Isdn13Supported Audio Algorithm vs Bitrate Click the Channel Status Advanced tab Monitoring Participant Audio PropertiesTo view the participant’s properties during a conference Media Encryption AVC Only Media Encryption GuidelinesAllownonencryptpartyinencryptconf Direct Connection to the Conference YesConnection to the Entry Queue Encrypt AutoWhen PossibleEncrypt When Profile Setting Encrypt when possibleRecording Link Encryption Recording Link Connection Status according to flagEncryption Flag Settings To modify the Encryption flagsVersion 7.6.1 and later Set the Allownonencryptpartyinencryptconf flag to YES or noEnabling Encryption at the Participant Level To enable encryption at the conference levelEnabling Encryption in the Profile To enable encryption at the participant level Monitoring the Encryption Status Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Monitoring Lost Packet Recovery Enabling Lost Packet RecoveryNetwork Quality Indication AVC Only Network Quality Indicators SVC Conferencing Mode AVC Video switched conferencesNetwork Quality Indication Threshold ValuesCustomizing Network Quality Indicator Display Telepresence Mode AVC Only CellindlocationBottomleft TopleftRMX Telepresence Mode Guidelines System LevelConference Level Room Participant/Endpoint LevelVideo Fade is enabled for all Telepresence conferences Horizontal StripingCropping Video Fade in Telepresence conferencesGathering Phase with ITP Room Systems RPX and TPX Video LayoutsAspect ratio for standard endpoints Skins and FramesNumber Layouts Endpoints 10+ Enabling Telepresence Mode RPX ViewClick the Video Settings tab Multiple Cascade Links Select the required video layoutEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch 4RMX Telepresence Layout Mode Continuous Presence Current speaker is the HDX endpoint connected to RMX aCreating a Link Participant Link Participant in the Dial Out RMXCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Participant Link in the Dial In RMX Disconnection CausesPolycom RMX Polycom RMX 1500-3, etc Client / RMX Manager main screenPolycom, Inc Monitoring Telepresence Mode Monitoring Ongoing ConferencesNone Monitoring Multiple Cascade LinksMonitoring Participant Properties Polycom, Inc Selecting the Conference Lecturer Lecture Mode AVC OnlyEnabling Lecture Mode Selecting a defined participant Automatic selection of the lecturerLecture Mode Monitoring Enabling the Automatic SwitchingTo control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules applyMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Enabling a Permanent Conference Auto Terminate is disabled in Permanent ConferencesPermanent Conference MPM, MPM+ and MPMx Card Configuration Modes Closed Captions AVC OnlyClosed Captions Guidelines Enabling Closed CaptionsNew Flag field enter Enableclosedcaption Cascading Conferences Video Layout in Cascading conferencesSetting the FORCE1X1LAYOUTONCASCADEDLINK Flags controlling Cascade LayoutsConference a Conference B Without Cascade During CascadingDtmf Forwarding Play Tone Upon Cascading Link ConnectionBasic Cascading using IP Cascaded Link Basic CascadingBasic Cascading using Isdn Cascaded Link Dialing Directly to a ConferenceDialing to an Entry Queue Automatic Identification of the Cascading LinkGateway to MCU MCU to MCUGateway to Gateway Calls via Isdn Cascading Link Dialing string formatGateway to MCU Calls via Isdn Cascading Link MCU to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links Line Rate Motion Sharpness Encryption 1Recommended Conference Profile Options SettingConference Profile Definition Scenario Versions MCU Interoperability Table2MCU Interoperability Table Codian System Flag Settings Suppression of Dtmf ForwardingStar Cascading Topology Master-Slave CascadingTopology MCU Type Line Rate Endpoint Mode LevelTo define the dial-out cascade participant link New Participant Dial-out Cascade Link If the conference has a password and you want to include Password in the dial string, setFor example After the Conference IDPolycom, Inc To define a Dial-in Participant as the cascade link 1New Participant Dial-out Cascade LinkIf a gatekeeper is used This field is left empty Host of the MCU running the other conferenceCascading via Entry Queue 7Cascaded Conferences Star TopologyCreating the Cascade-enabled Entry Queue Creating a cascade-enabled Dial-out linkTo Define a Cascade-Enabled Entry Queue Enabling CascadingCreating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkFor Example 78485#24006#1234 Enabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordConference B Destination Conference Monitoring Star Cascaded ConferencesConference a Linked Conference Cascading Conferences H.239-enabled MIH Topology MIH Cascading allowsMIH Cascading Levels Cascading TopologiesMIH Cascading Guidelines in CP Licensing 9MIH Cascade LevelsVideo Session Mode, Line Rate and Video Settings Topology MCU Type Video Session Type Line Rate 2MIH Cascading Video Session Mode and Line RateVideo Layout in Cascading CP Conferences Flags controlling Cascade Layouts MGC to RMX Cascading 3Set up Procedures according to the Dialing Direction Dialing RMX Level MGC Level DirectionMGC to RMX RMX to MGCDialing MGC Level RMX 1500/2000/4000 Direction 4Set up Procedures according to the Dialing DirectionTo modify the flags H263ANNEXT=YES default FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES defaultClick OK Reset the MCU to apply the changes Click OK If you changed the flags, reset the MCUMethod II Defining the Cascading Entry Queue in the MGC For Example 1002##12001##1234 For Example5Recommended Conference Line Rates for Cascaded Conferences Topology Video Session Mode Conference Line RateFor more details, see RMX to RMX Cascading EQ ID Optional 1Default Meeting Rooms List Meeting Room Name Default Line RateMeeting Rooms MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003Meeting Rooms List Meeting Rooms are listed in the Meeting Room list paneTo list Meeting Rooms Meeting Rooms List is displayedWas selected SIP server may be down, or any other reason the affectsConnection between the RMX or the SIP Server to the network Creating a New Meeting Room Meeting Room Toolbar & Right-click MenuTo create a new meeting room Meeting Room Toolbar and Right-click MenusEntry Queues, Ad Hoc Conferences and SIP Factories Entry QueuesParameter Value Default Entry Queue properties1Default Entry Queue Properties RMX Management Rarely Used pane, click Entry Queues Defining a New Entry QueueTo define a new Entry Queue Option Description Click OK New Entry Queue is added to the Entry Queues list Setting a Transit Entry Queue Listing Entry QueuesModifying the EQ Properties Transit Entry QueueTo cancel the Transit Entry Queue setting IVR Provider Entry Queue Shared Number DialingCall Flow To designate an Entry Queue as Transit Entry QueueRMX Configuration Entry Queue IVR ServiceSIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management Rarely Used pane, click SIP FactoriesClick OK New SIP Factory is added to the list New Factory PropertiesMixture of character sets Unicode AsciiMonitoring Registration Status Failed Registration with the SIP Server failed Ad Hoc ConferencingGateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book Participants List Pane Information To expand the group to view the group membersTo collapse a group Double-click the group name or click the Collapse buttonDisplaying and Hiding the Address Book To add a group to a new conference or an ongoing conference Adding Participants from the Address Book to ConferencesAdding a Group from the Address Book to Conferences Participant Groups Managing Groups in the Address BookTo manage the groups in the Address Book Action DescriptionManaging the Address Book Adding a Participant to the Address BookNew Participant General dialog box opens Adding a new participant to the Address Book DirectlyTo add a new participant to the Address Book 3New Participant General Properties To the conference H.323, SIP or ISDN/PSTNOnly SIP OnlyISDN/PSTN Only IP only While the endpoint is connectedDefine the following Advanced parameters To add a participant from the conference to the Address Book AGCWhen required, you can modify the participant’s properties Modifying Participants in the Address BookParticipant Properties window opens Click the Add to Address Book buttonDeleting Participants from the Address Book To delete participants from the Address BookCopying or Moving a Participant To copy or move a participant to another group5Copy/Cut Functions Function DescriptionNew Adds Copy to the end of the participant name Searching the Address Book6Paste functions To filter the data in an address book group Filtering Address Book Data Using a Predefined PatternFiltering the Address Book Filtering Address Book Data Using a Custom Pattern Custom Filtering dialog box opensClearing the Filter To clear the filter and display all entriesObtaining the Display Name from the Address Book Importing and Exporting Address Books Exporting an Address BookImporting an Address Book To Export an Address BookCMA Address Book Integration Guidelines Upgrading and Downgrading ConsiderationsIntegrating the Polycom CMA Address Book with RMX Side On the RMX menu, click Setup System Configuration System Flags Mcmsparametersuser dialog box opensExternalconte NtdirectoryNtpassword NtipHttp//IP address of the CMA server NtuserPolycom, Inc Resources ReservationsSystem Reservations Using the Reservation Calendar Toolbar ButtonsTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar buttonReservations Views Week ViewDay View Single day is displayedToday View List ViewChanging the Calendar View To change between Week and Day viewsTo return to Calendar View To view Today the current dateTo change to List View Method III To interactively define the duration Scheduling Conferences Using the Reservation CalendarCreating a New Reservation 2New Reservation Reserved Resources To create a new reservationOpen the Reservation Calendar Click the Schedule tab 3New Reservation Schedule Tab MonthlyDay 1-31 of every 1-12 months Repeats a conference First, second,...,last Sun-Sat of x months RepeatsClick the Participants tab Using the Week and Day views of the Reservations Calendar Managing ReservationsViewing and Modifying Reservations If 3 recurrences of the reservation are createdTo move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time Reservation Properties General dialog box opensAdjust Reservations Time dialog box opens Adjusting the Start Times of all ReservationsClick the Adjust Reservations Time button Deleting Reservations To delete a single reservationTo delete all recurrences of a reservation Click the Delete Reservation button. orSearching for Reservations using Quick Search To search for reservationsTo clear the search and display all reservations Click Search10-1 Operator Assistance & Participant MoveOperator Conferences Operator Conference Guidelines Enter the Conference IVR Service Name New Conference IVR Service Welcome dialog box opensClick the Conference Password tab Defining the Components Enabling Operator AssistanceClick the Video Services tab Click the Roll Call/Notifications tabDefine the Entry Queue Service Name New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens Click the Operator Assistance tabRMX Management pane, click Conference Profiles New Entry Queue IVR Service Video Services dialog box opensDefining a Conference Profile for an Operator Conference 1New Profile General Parameters 10-72New Profile Advanced Parameters LPR and DBA on10-9 Configuration ModeBy the RMX User Resolutions in AVC-based CP Conferencing on 3New Profile Video Quality Parameters10-11 Defining an Ongoing Operator ConferenceTo start a conference from the Conference pane 4New Conference General Options 10-13 Comma, colon and semicolon characters cannot be usedRouting Name Saving an Operator Conference to a Template New Conference Participants dialog box opensTo save an ongoing Operator conference as a template To their destination conferenceStarting an Operator Conference from a Template Click the Save Conference to Template button. orRight-click and select Save Conference to Template 10-15Right-click and select Start Conference from Template Requesting HelpClick the Start Conference from Template button. or Participant Alerts List 5Participants List Status Column Icons and IndicationsIcon Status Indication Description 10-17Audible Alarms Using Audible AlarmsMoving Participants Between Conferences Move GuidelinesMoving Participants YesYES 10-19Moving a Participant Interactively 11-1 Conference TemplatesConference Template Using Conference Templates Clicking the tab opens the Conference Templates listCreating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Click the New Conference Template buttonNew Conference Template General dialog box opens 11-5 New Template Participants dialog box opensNew Participant General tab opens Modify the fields of the General tab Click the Advanced tab New Participant Advanced tab opensOptional. Click the Information tab 11-711-8 Polycom, Inc 11-9 Starting an Ongoing Conference From a TemplateTo start an ongoing conference from a Template Conference is started To schedule a Reservation from a Conference Template Right-click and select Schedule Reservation from TemplateReservation Properties dialog box is displayed 11-1111-12 Polycom, Inc Deleting a Conference Template Exporting and Importing Conference TemplatesTo delete Conference Templates Right-click and select Delete Conference TemplateUsing the Export Conference Templates option, you can Exporting Conference TemplatesExporting All Conference Templates from an MCU Export selected Conference TemplatesExporting Selected Conference Templates Conference Templates Export dialog box is displayedTo export selected Conference Templates 11-1511-16 Polycom, Inc Importing Conference Templates To import Conference TemplatesConference Templates Import dialog box is displayed 11-17Conference Template already exists Polycom Conferencing for Microsoft Outlook 12-1Setting up the Calendaring Solution 12-3 Option 1 Using default Exchange Server settings1Exchange Integration Configuration Option Option 2 Using an alternate Primary Smtp Mailbox Reply to the meeting invitation12-5 Option 3 Using modified Exchange Server settings2Exchange Integration Configuration Option RMX must have its MCU prefix registered in the gatekeeper RMX must be configured as a Static RouteCalendaring Guidelines 12-7 Creating and Connecting to a Conference Creating a ConferenceConnecting to a Conference Access Number section4Microsoft Outlook Field Usage Gathering SlideRMX and Polycom DMA System Deployment Polycom Solution SupportRMX Standalone Deployment Conference and Participant Monitoring 13-1Monitoring is done in the same way as for CP conferences Monitoring AVC-based Video Switching ConferencesGeneral Monitoring Conference Level Monitoring Viewing the Properties of an Ongoing AVC-based ConferenceTo view the parameters of an ongoing AVC conference 13-3Video and audio streams Following information is displayed in the General tab1Conference Properties General MPM HD 720PMPM+ 13-52Conference Properties Advanced Parameters Conference Properties Advanced dialog box opensFollowing information is displayed in the Advanced tab Click the Gathering Settings tab Conference Properties Gathering Settings dialog box opensHow often a FW NAT Keep Alive message is sent. For more 13-73Profile Gathering Settings Following information is displayedConference Properties Video Quality dialog box opens Field/Options Description13-9 Based CP Conferencing on4Conference Properties Video Quality Parameters 264 HD 263Cascade Optimized and SVC Optimized 13-11 Click the Video Settings tab to list the video parameters5Conference Properties Video Settings Parameters 6Customized Polling Buttons 13-13 Viewing the Properties of an Ongoing SVC-based Conference To view the parameters of an ongoing SVC conference13-15 7Conference Properties Advanced Parameters Cascade Resolution Resolution is fixed in SVC conferences 8Conference Properties Video Quality ParametersField/Option Description People Video Definition Optimized13-18 Polycom, Inc 13-19 Request to SpeakRequest to Speak is Duration of the icon display cannot be modified Participant Level Monitoring Displaying Participants PropertiesTo display the participant Properties Participant Properties Media Sources dialog box opensGeneral dialog box IP Participant Properties10Participant Properties Media Sources Parameters 13-23 MCUParticipant Status AVC-based 13-24 Polycom, Inc13-25 SIP Participant AVC-based and SVC-based12Participant Properties H.245/SDP Parameters Channels Columns13-27 14Participant Properties Channel Status Advanced Parameters SIP Bfcp TCPOn page E-1 Participant Properties Advanced Channel Information onE-1 13-2915Participant Properties Gatekeeper Status Parameters 16Participant Properties Gatekeeper Status Parameters 13-31For more information see Participant Level Monitoring on Monitoring SIP Bfcp ContentChannel Status tab Channel Status -Advanced tab Monitoring ISDN/PSTN Participants To view the participant properties during a conference18ISDN/PSTN Participant Properties Media Sources MCUUser Channels have been muted/suspended by the RMX User19 Participant Properties H.221 Parameters 13-3520ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties Recording Conferences 14-1Configuring the RMX to Enable Recording DefaultCreating Multiple Virtual Recording Rooms on the RSS Defining the Recording LinkSIP RSSIPAddress##VRR numberIs 5555, enter 173.26.120.2##5555 14-3Click OK Recording Link is added to the RMX unit Enabling the Recording Features in a Conference IVR ServiceConference IVR Service Properties dialog box is displayed Profile Properties dialog box, click the Recording tab To enable recording for a conferenceEnabling the Recording in the Conference Profile 3Conference Profile Recording Parameters Recording is enabled in the Conference ProfileConfiguration Recording Link Encryption Flag Setting Recording Link EncryptionRecording Link Encryption Guidelines 14-7Recording in the Conference Profile on Recording Link SettingsManaging the Recording Process Recording Link Default Layout Settings Auto Layout Mode Recording Link LayoutNot applicable 14-9To manage the recording process using the right-click menu Name DescriptionUsing Dtmf Codes to Manage the Recording Process Conference Recording with Codian IP VCR2Conferences List Recording Tool bar buttons Button DescriptionMonitoring the recording participant User Types Users, Connections and NotesUsers Chairperson AuditorMachine Account An Auditor can only view Auditor Files and audit the systemListing Users MonitoringActive Directory To view the users currently defined in the systemAdministrators can add new users to the system Adding a New UserChanging a User’s Password Deleting a UserOptional. To associate a user with a machine 15-5Click OK User’s password is changed To disable a userTo enable a user Disabling a User15-7 Renaming a UserTo rename a user Viewing the Connections List User and Connection Management in Ultra Secure ModeConnections Managing the System Users User TypesDisabling/Enabling Users Renaming UsersManaging the User Login Process Implementing Strong PasswordsPassword Character Composition Password LengthImplementing Password Re-Use / History Rules Defining Password AgingPasswordexpirationdays System Flag Range 1 DefaultDefining Password Change Frequency Forcing Password ChangeTemporary User Lockout User LockoutUser Login Record Controlling User SessionsManagement Sessions per System 15-13Using Notes Connection TimeoutSession Timeout Sessions per User15-15 To open or edit a noteTo delete a note 15-16 Polycom, Inc Network Services IP Network ServicesTwo IP Services are defined for the RMX Management Network Default IP Service Conferencing ServiceDefault IP Service Conferencing Service Management Network Primary16-3 To view or modify the Management Network ServiceModifying the Management Network 1Default Management Network Service IP Modify the following fieldsHardware Monitoring purposes IPv6 address of the RMX Shelf ManagementRealPresence Collaboration Server Web Client to 16-52Default Management Network Service Routers Click the Routers tab Modify the following fields16-7 Click the DNS tab Modify the following fields DNS16-9 4Management Network Properties LAN Ports ParametersManually for LAN 2 Port only Click the Security tab Modify the following fields 5Management Network Properties Security ParametersModifying the Default IP Network Service Fast Configuration WizardTo view or modify the Default IP Service 16-11RMX1500 MPMx Optional. Click the DNS tab 16-137Default IP Service Conferencing Gatekeeper Parameters Click the Gatekeeper tab Modify the following fields16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video 9Default IP Service Conferencing QoS Parameters EnableField 16-17TOS 10Default IP Network Service SIP Servers Click the SIP Servers tab Modify the following fieldsFollowing protocols are supported TLS 1.0, SSL 2.0 and SSL 16-19Field Description Create Certificate Send Certificate11Default IP Network Service Security SIP Digest 16-2112Default IP Network Service SIP Advanced Optional. Click the V35 Gateway tab13Network Service V35 tab 16-23Ethernet Settings To modify the automatic LAN port configurationOn the RMX menu, click Setup Ethernet Settings Port Type Label on MCU 1500 4000Ethernet Settings dialog box opens 16-25RealPresence Collaboration Server RMX 1500 Do not Modify the following fieldRealPresence Collaboration Server RMX 4000 Do not To monitor signaling status 16IP Network Services Properties RMX CS IPIP Network Monitoring 16-2717IP Network Services Properties H.323 Not Registered The registration of the Signaling Host withClick the H.323 tab H.323 tab displays the following fields IPv6 Scope IP Address Global Global Unicast IP address18IP Network Services Properties SIP Servers 16-2919IP Network Services Properties ICE Servers 16-31 Default Management Network Service LAN RedundancyIPv6 Guidelines RMX Internal AddressesConfiguration Requirements Media RedundancyRealPresence Collaboration Server RMX 16-33System Flag / Value RMX Signaling and Management Redundancy Multipleservices = no LanredundancyFlag / Value Port Usage LAN 2 / MNG B RMX 16-35Network Traffic Control Hardware Monitor IndicationsFlag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX Status Description16-37 Three Network Traffic Control Flags are addedShould a SIP Proxy failure occur in one of the DMA servers RealPresence Collaboration Server RMX Network Port Usage SIP-TLS RTPRtcp SIP -TLSNon Supported Capabilities and Conferencing Features ISDN/PSTN Network ServicesSupported Capabilities and Conferencing Features 16-41 Adding/Modifying ISDN/PSTN Network ServicesObtaining ISDN/PSTN required information Click Next Default Num Type Select the Default Num Type from the list Default UnknownWhether this number is national or international Call, select Unknown26Span Definition 25PRI SettingsClick Next Span Definition dialog box is displayed 27Phones Settings 16-45Click Save & Continue Modifying an ISDN/PSTN Network Service To Modify an ISDN/PSTN Network ServiceClick Save & Close Span Definition28Default Management Network Service LAN Ports Network SecuritySpans Attached16-49 Multiple Network ServicesRealPresence Collaboration Server RMX 16-50 Polycom, Inc 29Maximum Number of Network Services per RMX System 16-51First Time Installation and Configuration Fixed and Flexible Resource Allocation ModeResource Allocation and Capacity PreparationsUpgrading to Multiple Services Hardware Installation and SetupFirst Entry Power-up and Configuration 16-53Server RMX RealPresence Collaboration Server RMX 4000 only Parameter Local Network SettingsRealPresence Collaboration RealPresence Collaboration Server RMX Hardware Installation Connecting the cables to the RTM IP31LAN Connections to the RTM IP RTM IP Port DescriptionConnecting the cables to the RTM LAN Signaling and Media additional second Network ServiceSignaling and Media existing first Network Service 32LAN Connections to the RTM LANSignaling and Media second Network Service optional Signaling and Media first Network Service optional33LAN Connections to the RTM IP 34LAN Connections to the RTM LANRMX Configuration MNG MNG BSystem Flags and License Settings IP Network Service DefinitionTo add new/additional Network Services 16-59New IP Service Networking IP dialog box opens 36IP Network Service IP ParametersRealPresence CollaborationServer RMX RealPresence Collaboration Server RMX 2000 If one card wasFollowing flags can be defined per service 16-63 37Default Management Network Service DNS IP address field is enabled only if Specify is selectedOne Network Service can include the DNS definition Optional. Click the Ports tab16-65 Setting a Network Service as Default38Default IP Network Service SIP Advanced Ethernet Settings Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port Configuration and Resolution Configuration Ethernet Settings onConference Profile 16-67Hardware Monitor Gateway ProfilesSignaling Monitor ConferencingDefining Dial Out Participants 16-69General dialog box Reserving Video Resources for a ConferenceMonitoring Conferences 16-71 Resource ReportPort Gauge Indications Remote Connection Using the Internet NAT Network Address Translation TraversalDeployment Architectures Session Border Controller SBCBusiness to Business Connections FW Firewall NAT Keep Alive System Configuration in SBC environmentsTo enable and modify FW NAT Keep Alive IVR Services IVR Services ListTo view the IVR Services list 17-1Button Button Name Descriptions IVR Services Toolbar1IVR Toolbar buttons 17-3 Adding LanguagesTo add a language Uploading a Message File to the RMX To upload messages to the MCU2lists the Message Types for each category 2IVR Message Types by Message CategoryMessage Message Type Category 17-5Defining a New Conference IVR Service Defining a New Conference IVR ServiceDefining the IVR Service for Gateway Calls on To define a new Conference IVR Service17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc 17-11 6Conference IVR Service Properties General Voice MessagesMessage Type Description Disconnect on Wrong Complete the procedureNumber of redials. This call is then disconnected Click the Roll Call tab 17-13Roll Call Message Description If Enable Roll Call option is selected7Conference IVR Service Properties Roll Call Messages If Enable Tone Notifications option is selected 17-15High HD1080p HD720p Slide Resolution Format Input Slides Generated Slides8IVR Slide Input / Output Formats Video Services Description Low 4CIF4SIF CIF17-18 Polycom, Inc 17-19 10New Conference IVR Service Properties Dtmf CodesOperation Dtmf String Permission 17-20 Polycom, Inc Entry Queue IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service 17-21Fill in the following parameters New Entry Queue IVR Service Global dialog box opens11Entry Queue IVR Service Properties Global Parameters 12Entry Queue IVR Service Properties Conference ID Select the voice messagesAssign an audio file to each message type, as follows 17-23New Entry Queue IVR Service General dialog box opens Operator Assistance dialog box opens 17-25To select the Default Entry Queue IVR Service To select the default Conference IVR ServiceThen click the Set Default Conference IVR Service button To modify the properties of an IVR Service Replacing the Music FileAdding a Music File Music file guidelinesRecording an Audio Message Install Music File window opensCreating Audio Prompts and Video Slides 17-29 To define the format settings for audio messagesAttributes list, select 16.000 kHz, 16Bit, Mono To record a new audio message 17-31 Creating a Welcome Video Slide To create a welcome video slideInviting Participants using Dtmf Error HandlingInvite Call Flow Entering Additional Dtmf CodesTo enable the Invite Participant using Dtmf on the RMX Enabling the Invite Participants using Dtmf OptionGeneral Video Services Dtmf Codes 17-35 Conference IVR Services General tab is displayedIVR Services Video Services tab is displayed IVR Services Dtmf Codes tab is displayed Default IVR Prompts and Messages To disable the Invite Participant optionDisabling the Invite Participant Option Message Type Message Text File Name17-38 Polycom, Inc NID 17-39Volume Control of IVR Messages, Music and Roll Call To control the volume of IVR music, messages and Roll CallIvrmusicvolume IvrmessagevolumeCall Detail Record CDR Utility CDR FileCDR File Formats 18-1Following is a sample of an unformatted CDR file Following is an example of a formatted CDR fileCDR File Contents Multi-Part CDR FilesViewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsMulti-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR RecordsTo refresh the CDR list To retrieve and archive CDR records19-1 Gateway CallsGateway Functionality Direct Dialing Call FlowsIP Participants 19-3 Dialing from H.323 EndpointsDialing string Dialing from SIP Endpoints OptionalGateway IVR 19-5Gkmandatoryforcallsout System Flag Direct IP DialingDial-out Calls 19-7 Dial-in CallsFlag Value Gatekeeper Results Available Isdn Participants Enabling or Disabling Direct IP Dialing19-9 Pstn Dial-in Using GK PrefixDialing from ISDN/PSTN Endpoints Interoperability with CMA Calling an IP Endpoint via GatewayGateway Redial or Redialing Gateway Calls Redial on Wrong NumberWrong Destination Number 323Wrong Destination Number Time-out Disconnect on BusyDisconnect on No Answer Configuring the Gateway Components on the RMX Disconnect on Wrong NumberNew IVR Messages There are 4 new IVR MessagesDefining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway calls19-15 19-16 Polycom, Inc 19-17 Defining the Conference Profile for Gateway CallsTo define a Conference Profile for Gateway Sessions RMX Management Rarely Used pane, click Gateway Profiles Defining the Gateway ProfileTo define a new Gateway Profile 19-19 Service for dialing out to the target number System Configuration Enabling Pstn dial-in using GK prefixDisplaying the Connection Information Click OK New Gateway Profile is added to the listConnection Indications Administrator’s Guide, Conference Level Monitoring onMonitoring Ongoing Gateway Sessions Gateway Session Parameters Connected Participant ParametersGateway Session Name Conference IDTo set up the Meeting Room for direct dialing Define the Meeting Room with the followingDialing to Polycom DMA 19-25Calling the DMA via Gateway IVR 19-27 Manual Dial String EntryAutomatic Dial String Generation Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixRMX with DMA Deploying a Polycom RMX Serial Gateway S4GWStandalone RMX 19-30 Polycom, Inc Accessing the RMX Manager Directly To access the RMX Manager directlyRMX Manager Application 20-1Installing the RMX Manager Click the Install RMX Manager linkUpgrade Notes New RealPresence Collaboration Server RMX Installation Note20-3 Starting the RMX Manager Application To use the browserTo use the Windows Start menu Click Start Programs Click All Programs Polycom RMX Manager20-5 Connecting to the MCUTo connect the RMX Manager to an MCU 20-6 Polycom, Inc RMX Manager Main Screen MCUs PaneMCUs pane includes a list of MCUs and a toolbar 20-71MCU Icons and Statuses Conferences Pane RMX ManagementMCUs Toolbar Monitoring conferencesList Pane Status BarSystem Alerts Participant AlertsMCU State indicator displays the status of the selected MCU Address BookConference Templates Port Usage GaugesMCU IP Adding MCUs to the MCUs ListTo add a RMX unit Starting a Conference 20-13Starting a Conference from the Conferences Pane Start a ReservationStarting a Reservation To start a conference from the Reservation CalendarMCUs pane, select the MCU to run the conference 20-15Monitoring Conferences 20-16 Polycom, Inc20-17 Grouping the Participants by MCUOn the RMX Menu, click View Group by MCU Start Monitoring/Stop Monitoring Participants pane display changes accordinglyDisconnecting an MCU Modifying the MCU PropertiesTo view and/or modify the MCU Properties To disconnect an MCUTo Remove an MCU from the list Removing an MCU from the MCUs PaneChanging the RMX Manager Language Import/Export RMX Manager Configuration To Export the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens 20-21To Import the RMX Manager Configuration Import RMX Manager Configuration dialog box opensInstalling RMX Manager for Secure Communication Mode To install the RMX ManagerSet the RMX to Non Secure Communication Mode RMX Management pane, click IP Network ServicesEnter the Local Domain Name Security tab is displayedClear the Secured Communication check box 20-25 Set the RMX to Secure Communication ModeCreate a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick on the Security tab. The Security tab is displayed Using an Internal Certificate Authority 20-27Click the Next button Certificate Export Wizard is displayedSelect Base-64 encoded X.509 .CER 20-29 20-30 Polycom, Inc System and Participant Alerts 21-11Active Alarms Pane Columns System AlertsTo view the System Alerts list An identifying number assigned to the system alertParticipant Alerts To view the Participants Alerts listClick the red blinking Participants Alerts indication bar 21-3RMX Time Altering the clockParticipant Alerts pane opens To Alter the MCU Time21-5 Maximum Possible Resources Resource Type RMX MPMx Resource ManagementResource Capacity Resource Capacity Modes 21-7Resolution/fps Video Resources Used Resource UsageSVC Conferencing AVC Conferencing Continuous Presence21-9 AVC Conferencing Video SwitchingAVC Conferencing Voice Fixed Resource Capacity Video/Voice Port ConfigurationFlexible Resource Capacity Mode Configuring the Video/Voice Resources in MPM Mode Configuring the Video/Voice Resources in MPM+ and MPMx ModeThere are two Resource Capacity modes in MPM+ and MPMx Mode Flexible Resource Capacity Fixed Resource CapacityTo allocate Audio Only ports in MPM+ and MPMx mode To allocate resources in Fixed Resource Capacity modeRMX menu, click Setup Video/Voice Port Configuration Flexible Resource CapacityVideo/Voice Port Configuration dialog box opens 21-1321-14 Polycom, Inc Forcing Video Resource Allocation to CIF Resolution To cancel the forcing of CIF resourceTo force CIF resource 21-15Main toolbar, click Administration Resource Report Displaying the Resource Report6Resource Report Fields Parameters Column DescriptionResource Report Display in Flexible Resource Capacity Mode 21-17Port Gauges Resource Report is displayed as follows 21-19RMX Resource Management by CMA and DMA 7ISDN E1/T1 Connection Capacity vs. Bit rateSetting the Port Usage Threshold Port Usage ThresholdTo Set the Port Usage Threshold 21-21SIP Dial-in Busy Notification Port Usage Gauges Port Gauges in Flexible/Fixed Capacity ModesHigh Port Usage threshold Audio Ports GaugeFlexible Capacity Mode Fixed Capacity ModeSystem Information Video Ports GaugeISDN/PSTN 21-25Cards in the system are disabled. It is the mode used Cards in the system are disabledMedia cards MPM Only MPM cards are supported. MPM+ and MPMxSnmp Simple Network Management Protocol MIBs Management Information BaseTraps Private MIBsAlarm-MIB MIB H.341 H.323Standard MIBs Interfaces Mib-2Unified MIB Name Type DescriptionPalntsc NTSC/PAL 21-2921-30 Polycom, Inc An Example of an Authentication Failure Trap An Example of a ColdStart TrapTo enable Snmp option RMX Web Client menu bar, click Setup SnmpDefining the Snmp Parameters in the RMX Status Trap1RMX-SNMP Properties Agent Options Contact person for thisWith the MCU 21-33Click the Traps tab RMX-SNMP Properties Traps dialog box opensAES 21-35RMX-SNMP Properties Security dialog box opens Default Empty Default MD5Default DES 21-37RMX Snmp Properties Security dialog box, click OK Hot BackupAccepted Host IP Address dialog box opens 21-39 To enable Hot Backup Enabling Hot BackupUsing Hot Backup Triggers Configuring the Hot Backup Triggers 21-41Modifications to the Master MCU Requiring System Reset Select the appropriate Hot Backup Triggers check boxesTo modify the Master MCU configuration Reset the Master MCUUsing Audible Alarms Audible Alarm PermissionsWhen selected all audible alarms are immediately stopped Stop Repeating MessageConfiguring the Audible Alarms 7Audible Alarm User Customization OptionsUser Customization Option DescriptionReplacing the Audible Alarm File 21-45Multilingual Setting Customizing the Multilingual SettingTo customize the Multilingual Setting Banner Display and CustomizationNon-Modifiable Banner Text Sample 1 BannerNon-Modifiable Banners SampleSample 4 Banner Sample 2 BannerSample 3 Banner Banners Configuration dialog box opens 8Banner ConfigurationCustomizing Banners Customize the banners by modifying the following fieldsLogin Screen Banner Banner DisplayBackup and Restore Guidelines Software ManagementMain Screen Banner 21-51Using Software Management Backup Configuration dialog box opensBrowse to the Install Path and then click Install Click the Browse buttonUsing Ping Ping RMXTo Ping a network entity from the RMX OK, or10Notification Settings Parameters Notification SettingsTo configure the notifications Logger Diagnostic Files 21-5511Diagnostic File Button Options Following tasks can be performedFile name structure File name formatStandard Security Mode Information CollectorViewing the Logger Files Apache logsUltra Secure Mode Using the Information CollectorUnpermitted access includes Network Intrusion Detection System NidsCreating the Information Collector Compressed File To create the compressed fileClick the Collect Information button 21-59Auditor Saving the Compressed FileViewing the Compressed File To view the compressed fileTo access Auditor Files Auditor FilesAuditor Event History File Storage Retrieving Auditor FilesAuditor File Viewer To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer Double-click the fileFollowing fields are displayed for each event 21-63To open an auditor event file stored on the workstation Alerts and Faults Lists Alerts and Faults that are recorded by the AuditorAudit Events EventTransaction TransactionsLists Transactions that are recorded by the Auditor 14Transactions 21-67Installing ActiveX ActiveX Bypass21-69 Resetting the RMXTo reset the RMX Restore Factory Defaults Restoring Factory DefaultsStandard Restore Comprehensive Restore21-71 Click the Backup & Configuration optionUSB key Backup Configuration Dialog box opens To Restore Factory Default Settings using the USB key 21-7321-74 Polycom, Inc 22-1 System Configuration FlagsModifying System Flags Mcmsparameters tab, the following flags can be modified 22-3 Enableagc EnableautoextensioEnablecascadedlink Enablecyclicfilesy22-5 CONTENTFORCEH263 HidesitenamesInternalscheduler Isdncountry CodeIsdnresourcepolicy 22-7Itpcropping 22-9 IvrrollcallusetonEsinsteadofvoice Lastloginattempts LegacyepcontentdeFaultlayout Maxconfpasswordr22-11 Multipleservices MintipcompatibilitylInerate Msenvironment22-13 Faultlen PasswordexpirationNumericconfpassde Numericconfpassma22-15 Example 22-17 Manually Adding and Deleting System Flags To add a flag22-19 Bondinggroupdelay BurnbiosCacenable Bondingdialingmeth22-21 Possible values Default no 22-23ENABLEH239 ENABLEH239ANNEXTEnableipredial Enablelyncrtcpint22-25 Externaldbpasswor ExternaldbportFadeinfadeout FORCE1X1LAYOUTONPossible values YES / no 22-27Contentrate RATEHD720P30SHARPRATEHD720P60MOTION RATESD30SHARPNESS22-29 Default n Default YES 22-31Passwordfailurelimi PortgaugealarmPartygatheringdura Tionseconds22-33 Sendsipbusyuponr EsourcethresholdSendsrtpmki SendwiderestoipSendwiderestoisd SetaudioclaritySetaudioplc SetautobrightnessSipenablefecc SipfastupdateinterSetdtmfsourcediff Insec22-37 Supporthigh ProfilewithisdnTcburstsize TclatencysizeManually Adding Flags to the Csmoduleparameters Tab 22-39Deleting a Flag To delete a flagAuto Layout Configuration Customizing the Default Auto LayoutDefault Auto Layout is controlled by 13 flags Default Value Possible Values22-42 Polycom, Inc Legacyepcontentdefaultlayout Flag Values Set to Number Flag Possible Participant’s ViewPredefined AUTOLAYOUT5 22-4322-44 Polycom, Inc 22-45 Csenableepc FlagAutomatic Password Generation Flags Enabling the Automatic Generation of Passwords Default in non-secured mode means no minimumDefault in Ultra Secure Mode Conference password Default in Ultra Secure Mode, Chairperson22-47 NumericconfpassdefaultlNumericchairpass Default Ultra Secure Mode Flag Snmp22-49 Range Default Network SecurityLogin and Session Management Range Default User Management Disableinactive UserStrong Passwords Chine Passwordexpirat Iondays Ionwarningdays PasswordhistorRange Default Cyclic File Systems Ultrasecuremode System Flag DescriptionsFlag Description Network Security 22-51Strong Passwords Flag DescriptionRMX Serial Gateway S4GW 22-5322-54 Polycom, Inc 23-1 RMX Hardware MonitoringViewing the Status of the Hardware Components HW Monitor Pane Tool bar Button Name DescriptionHardware Properties dialog box has the following structure 23-3To view the MCU Properties 3MCU Properties General Info4MCU Properties Event Log 23-5To view the Card Properties 5Card Properties General InfoMezzanine a Mezzanine BTo View the Supporting Hardware Components Properties Backplane Properties6Backplane Properties General Info 23-7General Settings FAN Properties7FANS Properties General Info FansLAN 1, LAN 2, LAN 3 Properties 23-9ID assigned to the MCU’s chassis file 8MCU Properties General InfoChassis File ID 9MCU Properties Event Log 23-1110Card Properties General Info 11Backplane Properties- General Info 23-13Fan number Fan numbering Speed rpm Present speed of a fan Field Description General Settings12FANS Properties General Info LAN 0, LAN 1, LAN 2 Properties 23-1513MCU Properties General Info 23-17 0x20 Switch, 0x86 MFA, etc14MCU Properties Event Log 15Card Properties General Info 23-19 Backplane+ Properties16Backplane+ Properties- General Info 17FANS Properties General Info Board Mac AddressIf applicable second Backplane Mac address 23-21 Diagnostic Mode RMX 1500/2000/4000Connecting to the Shelf Management Server Performing Basic Mode Diagnostics To run Basic Mode Diagnostics on a Hardware ComponentList pane tool bar, click the Basic Mode button 23-23After login the following screen appears 18Run Tests Parameters 23-251RMX 2000/4000 Diagnostics Tests & Monitoring Tests 19Tests Selection Additional Test ParametersPerforming Advanced Mode Diagnostics To run Advanced Mode Diagnostics on a Hardware ComponentList pane tool bar, click the Advanced Mode button Reset Confirmation dialog box, click Yes23-28 Polycom, Inc 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests 23-295RMX 2000/4000 MPMx D DSP DSP Sub Test selection 20Tests Selection Additional Test Parameters23-31 Diagnostics MonitoringMCU Monitor 22Tests Monitoring Card Monitor Parameters Cards Monitor21Tests Monitoring MCU Monitor Parameters 23-33 Error Buffer23Tests Monitoring Card Monitor Parameters Temperature Thresholds Click Active Alarms RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card PropertiesTo view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties To view the RMX Ctnl Properties23-36 Polycom, Inc To view the MPM+ Properties 23-37MPMx Card Properties To view the MPMx PropertiesDisconnection Cause Description Disconnection CausesTable A-1Call Disconnection Causes ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Disconnection Cause Number Summary DescriptionDisconnection Cause Number Summary DescriptionEnquiry Status Enquiry SubscribedDisconnection Cause CUG CUG or a CUG call was made to a non CUG memberInterworking An interworking call has ended Unspecified Message withUnrecognized That was not recognized Parameter Discarded Polycom, Inc Alarm Code Alarm Description Alarms and FaultsAlarms Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description Appendix C CDR Fields Unformatted FileTable C-1Conference Summary Record Fields GMT. The reservation time of a reservation that was startedEvent Records Event Code Event Name Description Event Code Event Name Description Update SIP PrivateExtensions GatekeeperUser Update User ADDUser Delete PARTICIPANT, User Disconnect PARTICIPANT, UserAttend Party Back toParty ContinueUser Update Participant Continue 1, on page C-22 2102 Additional information about a User Update ParticipantUser Update Participant Continue 1, on page C-22 2106 Contents of the participant information fieldsFields for Event 5001 Conference Start Continue Fields for Event 6001 Conference Start ContinueFields for Event 11001 Conference Start Continue 10, on page C-15Appendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown ATT Accunet NTI FXNTI TIE Trunk Participant Name Name of the participant 12 H.323 card failure Channels, as followsVideo parameters Field Description Field Description Identification as identified by the MCU Dialed by the MCU for each participant channelISDN/PSTN Tel URL Address overrides the gatekeeperSIP URI Remote participant UndefinedField Description Secondary Cause Password Not supported This field remains empty SIPBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Table C-29Event fields for Event 33 Party Chair Update Up to 80 charactersField Description Party Name Name of the participant who was moved Operator Attend Party to ConferenceOperator Name Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address Info1 Info2 Info3 Info4 VIPTable C-40Disconnection Cause Values Value Call Disconnection CauseSIP bad name Value Call Disconnection Cause MGC Manager Events that are not Supported by the MCU Following MGC Manager events are not supported by the MCUAd Hoc Conferencing and External Database Authentication Ad Hoc Conferencing without AuthenticationAd Hoc Conferencing with External Database Authentication Starting a conference uses the following methodAd Hoc Conferencing with Authentication MCUNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request MCUProfiles Ad Hoc SettingsEntry Queue IVR Service with Conference ID Request Enabled Authentication Settings Ad Hoc enabled Entry QueueMCU Configuration External Database Application SettingsFlag Description and Value To set the System Configuration flagsClick OK Reset the MCU for flag changes to take effect Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toLution is 4CIF, the Faulty flag is displayed Bilities exchange, the Faulty flag is displayedParticipant Properties Advanced Channel Information Channel Index For Polycom Internal use onlyField Description From the beginning of the channels life span Polycom, Inc Secure Communication Mode Environments areCSR PFX / PEMSwitching to Secure Mode Client Authentication Server AuthenticationPurchasing a Certificate For example RootCA ↔ IntermediateCA ↔ SubCAClick Send Details Installing the Certificate To install the certificateEnabling Secure Communication Mode When Secure Communications Mode is enabledCreating/Modifying System Flags RmxmanagementSelect the Secured Communication check box Alternate Management NetworkManagement Security Properties dialog box is displayed Ultra Secure Mode Securing an External DatabaseUltrasecuremode System Flag Ultrasecuremode System FlagPKI Public Key Infrastructure Unique Certificates for all Networked EntitiesSelf Validation of Certificates Offline Certificate ValidationPeer Certificates Installing and Using Certificates on the MCU Default Management NetworkTo enable Request Peer Certificate Certificate Revocation ListDefault IP Network Service Managing Certificates in the Certification Repository Issued To Issued By Expiration Date Status Trusted CertificatesAdding Trusted Certificates To add a certificate to the repositoryOption. Paste Certificate and Send Certificate Paste Certificate and Send CertificateSend Certificate File Polycom, Inc CRL Certificate Revocation List Personal Certificates Management and Signaling CertificatesNetwork Service Issued To Issued By Expiration Date Status Select the Certificate File Format PEM or DER Adding a CRLTo add a CRL to the repository To remove a CRL MS Active Directory IntegrationRemoving a CRL Ultra Secure Mode Standard Security ModeDirectory and Database Options Internal MCU database and Active DirectoryDirectory Services Configuration dialog box is displayed Enabling Active Directory Integration389 636Directory Services Role Mapping dialog box is displayed Authentication Type Only Ntlm can be usedTable F-5Directory Services Role Mapping Click the Role Mapping tabPolycom, Inc Management Network Primary Alternate Management NetworkConfiguring the Workstation To modify the workstation’s IP addressesPolycom, Inc Connecting to the Management Network To connect directly to the MCUFast Configuration Wizard starts Connecting to the Alternate Management Network To connect to the Alternate Management NetworkConnecting to the MCU via Modem Procedure 1 Install the RMX ManagerProcedure 2 Configure the Modem Configure the modem as followsCreate a new connection Procedure 3 Create a Dial-up ConnectionTo create a dial-up connection Polycom, Inc Polycom, Inc Polycom, Inc Procedure 4 Connect to the MCU To Connect using the RMX Manager To use the browserTo use the Windows Start menu Click All ProgramsSetting the MCU for Integration Into Microsoft Environment OverviewTable H-1SIP TLS Encryption Key Support by System Component Conferencing Entities PresenceMultiple Networks Table H-2RMX Media Cards vs Network Services including ICE 1500 2000 4000ICE Guidelines Connecting to the MCU in ICE EnvironmentInteractive Connectivity Establishment ICE Dialing Methods Table H-3Available dialing methods per Connection TypeMatched URI Routing Numerical Dialing Registered User Name Local Branch office Remote FederationMCU side Setting the Matched URI Dialing MethodOffice Communications Server side Expand the Enterprise Pools list To set the MCU as trusted in OCSOpen the OCS Management application Click the Host Authorization tab Pool Front End Properties dialog box opensSetting the Static Route for MCU in the OCS To add MCU to the Routing RolesExpand the Enterprise Pools list Configuring the MCU System Load Front End Properties dialog box opensSetting the Numerical Dialing Method Setting the Numerical Dialing for MCU Meeting RoomsTo dial in directly to a conference or Entry Queue Conferencing entity routing name@domain nameOptional. Removing the MCU from the Host Authorization List Configure Office Communicator Users for Enterprise VoiceConfiguring the MCU as a Routable Gateway To set up the MCU/DMA as a Voice GatewayTo establish the voice route Run the following commandEstablishing a Voice Route to the MCU Voice Gateway Click the Routes tab Polycom, Inc Configuring Office Communicator Users for Enterprise Voice On the Configure User Settings dialog box, click NextPolycom, Inc Select the Enable Enterprise Voice option Click the Communications tabStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Select Create a New Certificate and click Next Delayed or Immediate Request window appearsName and Security Settings window appears Your Server’s Subject Name window appears Select the Mark cert as exportable check boxOrganization Information window appears Choose a Certification Authority window appears Assign Certificate Task window appears Select Assign certificate later and click Next MS R2 Certificate Wizard Completed window appears MS R2Click Finish MS R2 Select Export a certificate to a *.pfx file and click NextExport Certificate Password window appears To create the certPassword.txt file Certificate Wizard Completed window appearsCreating an Active Directory Account for the MCU To add the MCU user to the Active DirectoryName defined for the Office Communication Server New User wizard, define the following parametersTable H-4Active Directory New User Parameters for the MCU Polycom, Inc Configure the MCU for ICE dialing Configuring the Polycom-Microsoft Solution Call Admission Control CACNetwork Error Recovery SIP Dialog RecoveryFEC Support Media Over TCPConfiguring the RMX 1500/2000/4000 for Microsoft Integration Default name is MCU Security CertificateManagement Network Properties DNS Parameters DNS Servers AddressesConfiguring the MCU IP Network Service To configure the MCU IP Network ServiceCSR Method PFX MethodDefault IP Service Networking IP dialog box opens Click the SIP Servers tab SIP Server, select Specify SIP Server Type, select MicrosoftTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate If no additional configuration is required, reset the MCU PFX Method Sending the CertificateThree filespkey.pem, cert.pem and certPassword.txt Default IP Service Networking IP dialog box, click OKPolycom MCU System Flag Configuration Enabling the Microsoft EnvironmentSipfastupdateinterval Flag Name Value and DescriptionSipfreevideoresources ENVDefault G711A Possible values AUTO, G711A, G711U, G722Table H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Adding Presence to Conferencing Entities in the Buddy List BusyEnabling the Registration of the Conferencing Entities To add the conferencing entity user to the Active DirectoryTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Select the Use the user principal name UPN option Defining the Microsoft SIP Server in the IP Network ServiceEnabling Registration in the Conference Profile Table H-6Profile Properties Network Services That Network ServicePolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties MCU Configuration for CAC Implementation Siptcpportaddrstrategy = 1 default settingEnabling CAC Implementation Conferencing BehaviorMonitoring Participant Connections To connect to an A/V MCU conference Configuring the MCU for Federated ICE Dialing To configure the MCU for ICE DialingPolycom, Inc Monitoring the Participant Connection in ICE Environment To view the channel properties of the participantFollowing connection information is displayed Active Alarms and Troubleshooting Active AlarmsTable H-9New Active Alarms Alarm Code Alarm DescriptionAlarm Code Alarm Description Active Alarm Phase Alarm Displayed When Troubleshooting ICE Active AlarmsICE Environment MCU Active Alarms Troubleshooting Active Alarm Phase Alarm Displayed When TroubleshootingKnown Issues Polycom, Inc Cisco TelePresence System CTS Version Polycom Open Collaboration Network PocnPolycom Immersive Telepresence Systems ITP Version Single company with Polycom and Cisco Infrastructure Company to company via Service ProviderSingle Company Model Polycom and Cisco Infrastructure Component Version Description Cisco Equipment CucmIOS CtmsCMA Component Version Description Polycom EquipmentMLA Call Flows Multipoint call with DMAVirtual Meeting Room in DMA DMA Meeting NumberTo the MCU Multipoint call without DMAAccording to its Dial Plan forwards calls with prefix Company to Company Models Using a Service Provider ModelModel CMA GatekeeperMultipoint call via Service Provider Model Call FlowFigure I-3Company to Company via Service Provider Model Deployment architecture includes Company aCompany B Polycom EquipmentCall Flow Administration GatekeepersStandalone Polycom CMA System as a Gatekeeper Standalone Cisco IOS GatekeeperConfiguring the Cisco and Polycom Equipment ContentResolution is fixed at XGA at 5fps 239Cisco Equipment Polycom EquipmentConfiguring a Virtual Meeting Room VMR Configuring CMA to route H.323 calls to MCUSet the Mintipcompatibilitylinerate System Flag SIP only no TIP support VersionsProcedure 1 Set the Mintipcompatibilitylinerate System Flag EndpointsPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc TIP Compatibility Video & Content RPX OTX TPX HD ATX HDCTS TIP Compatibility NoneClick the Video Quality tab Click the Video Settings tab Set the Telepresence Mode to AutoProcedure 6 Configuring a Meeting Room on the MCU Microsoft MS Lync using MS-ICE RTV 720p Collaboration with Microsoft and CiscoDeployment Architecture Cisco TelePresence System CTS Versions 1.7MS Lync as a Static Route Component PolycomTLS and Srtp Component VersionMicrosoft CiscoMultipoint Calls using DMA Workstation Configuring the Microsoft, Cisco and Polycom ComponentsMicrosoft Lync Server Polycom, Inc Register the ITP endpoints to the Lync server Open MLA to configure ITP Layouts Configure a TIP Enabled Profile on the MCURegister HDX endpoints to the DMA as Gatekeeper Create a New Profile for the Meeting RoomContent Receiver ContentTable I-1 TIP Compatibility None SenderTable I-3TIP Compatibility Video & Content Table I-2TIP Compatibility Video OnlyEncryption Endpoints Configure SIP endpoints to register to DMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP ProxyEndpoint Registration Dialing Method Lync SIP P+COperations During Ongoing Conferences MonitoringCTS Participants Participant Properties General dialog box opensLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc USB port of an MCU in Ultra Secure Mode can be used to Restoring DefaultsUSB Restore Defaults Restore to Factory Security Defaults To restore the MCU to Factory Security DefaultsComprehensive Restore to Factory Defaults Comprehensive Restore to Factory Defaults ProcedureProcedure a Backup Configuration Files Procedure B Restore to Factory DefaultsAppendix K SIP RFC SupportSIP RFC 323 & SIP Flag Settings Flag name SiptimerssetindexSIP Timer Types & their Values Homologation for BrazilFlag name H323TIMERSSETINDEX Flag name DisabledummyregistrationTimerK 5000

General Monitoring

Monitoring AVC-based Video Switching Conferences

Monitoring is done in the same way as for CP conferences.

Polycom, Inc.