Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide

Table B-1Alarms (Continued)

Alarm Code

Alarm Description

 

 

SIP TLS: Registration server not

This alarm is displayed when the MCU does not receive a response from the

responding

OCS to the registration request in the expected time frame. Possible causes

 

are:

 

• The MCU FQDN name is not defined in the OCS pool, or is defined

 

 

incorrectly.

 

• The time frame for the expected response was too short and it will be

 

 

updated with the next data refresh. The alarm may be cleared

 

 

automatically the next time the data is refreshed.

 

• The MCU FQDN name is not defined in the DNS server. Ping the DNS

 

 

using the MCU FQDN name to ensure that the MCU is correctly registered

 

 

to the DNS.

 

 

SIP TLS: Registration transport error

This alarm indicates that the communication with the SIP server cannot be

 

established. Possible causes are:

 

• Incorrect IP address of the SIP server

 

• The SIP server listening port is other than the one defined in the system

 

• The OCS services are stopped

 

 

 

SSH is enabled

 

 

 

 

 

SWITCH not responding

 

 

 

 

System Configuration modified

System configuration flags were modified.

 

Reset the MCU.

 

 

Temperature Level - Critical

Possible explanations:

 

• Temperature has reached a critical level. Card or if critical system element

 

 

the MCU will shut down.

 

 

Temperature Level - Major

Possible explanations:

 

• Temperature has reached a problematic level and requires attention.

 

 

The software contains patch(es)

The software contains patch(es).

 

 

The system has been configured for Ultra

Although the System Flag ULTRA_SECURE_MODE is set to YES, the Ultra

Secure Mode, but communication is not

Secure Mode is not fully implemented as the TLS certificate was not installed.

secured until a TLS certificate is installed

Please install the TLS certificate and set the MCU to Secured Communication

and the MCU is set to Secured

Mode to fully enable the Enhanced Security Environment.

Communication.

 

 

 

 

User initiated MCU reset

MCU reset was initiated by a system user.

 

 

User Name "SUPPORT" cannot be used

When Ultra Secure Mode (ULTRA_SECURE_MODE=YES) is enabled, the

in Ultra Secure Mode

User Name "SUPPORT" cannot be used to define a new User.

 

 

 

Version upgrade is in progress

 

 

 

 

Voltage problem

Possible reasons for the problem:

 

•

Card voltage problem.

 

•

Shelf voltage problem.

 

•

Voltage problem

 

 

 

Yellow Alarm

 

 

 

 

 

B-8

Polycom, Inc.

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Polycom RMX 1500, DOC2702A manual Alarm Code Alarm Description
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DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
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