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Polycom RMX 1500, DOC2702A manual 1RMX 2000/4000 Diagnostics Tests & Monitoring Tests

Models: DOC2702A RMX 1500

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Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000

6.The Diagnostics Summary pane is displayed at the bottom of the Hardware Monitoring pane.

Figure 23-1RMX 2000/4000 Diagnostics Tests & Monitoring Tests

Figure 23-2RealPresence Collaboration Server (RMX) 1500 Diagnostics Tests & Monitoring Tests

7Select the Run all Tests box and then click Run Selected Tests.

Table 23-19Tests Selection - Additional Test Parameters

Parameter	Description

Loop Test	Enter the amount of times the test is to repeat itself in succession.

Stop On Failure	Stops tests upon a failure.

Run All Test	Runs all tests listed in the TestActive column for the hardware
	component.

8The selected tests are initialized. In the Tests Monitoring pane there is an indication of the Status of the Tests.

9This process may take some time. Click Stop Running Test to end all the diagnostic tests. The MCU completes the current test running and then stops all remaining tests.

10When the Test are completed, you have the option to download a report in Excel format for analysis by your next level of support by clicking the Export Diagnostics Result button.

11The Diagnostics Mode can be exited by pressing the red System Reset icon.

12The RMX then resets.

23-26

Polycom, Inc.

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Polycom RMX 1500 manual 1RMX 2000/4000 Diagnostics Tests & Monitoring Tests, 19Tests Selection Additional Test Parameters

Contents

Version November 2012 DOC2702A Trademark Information Table of Contents Polycom, Inc Additional Conferencing Information Polycom, Inc Cascading Conferences Meeting Rooms Reservations Exporting and Importing Conference Templates Polycom Solution SupportDeleting a Conference Template Exporting Conference TemplatesViewing the Properties of an Ongoing SVC-based Conference Monitoring SIP Bfcp ContentUsing Dtmf Codes to Manage the Recording Process Request to SpeakEthernet Settings User and Connection Management in Ultra Secure Mode 15-8Implementing Password Re-Use / History Rules 15-11 Configuration RequirementsIVR Services Error Handling Defining a New Entry Queue IVR ServiceInviting Participants using Dtmf Enabling the Invite Participants using Dtmf OptionConference Templates Status BarAddress Book Adding MCUs to the MCUs ListInstalling RMX Manager for Secure Communication Mode Disconnecting an MCUImport/Export RMX Manager Configuration Using an Internal Certificate AuthorityTable of Contents Installing ActiveX Using the Information CollectorAlerts and Faults Resetting the RMXAlarms IP Disconnection Causes Isdn Disconnection CausesAppendix H Setting the MCU for Integration Into Microsoft Xix Appendix I Polycom Open Collaboration Network Pocn USB Restore Defaults Microsoft Lync ServerXxii About the RMX Administrator’s Guide OverviewHow This Guide is Organized System Information from the Administration menuWho Should Read This Guide? Prerequisites1Multipoint Video Conferencing using a RMX 1500/2000/4000 About the Polycom RMX SystemIP and Isdn Network Guidelines Card Configuration ModesViewing the Card Configuration Mode IP NetworksFeature Name Description Feature Support with MPMx Cards Only2Features Supported with MPMx Card Configuration Mode Only 720p60CTS Support of Microsoft Protocols, algorithms and workflowsStreams using the Microsoft Lync Server Support of Microsoft RTV FEC Forward Error Correction thatMicrosoft Lync users can connect an RMX Meeting Room to a Workstation Requirements Conferencing Modes Conference ProfilesTranscoding AVC Conferencing Continuous Presence CP Conferencing AVC Conferencing Video Session TypesMedia Relay SVC Conferencing Setting the Conferencing Mode to AVC only 1AVC Continuous Presence CP video streams and built layoutsVideo Switching VSW Conferencing Video Protocol Support in CP ConferencesMPMx GuidelinesResource Type Maximum Possible Resources Per Card Line Rate/Participants RMXLine Rates for CP and VSW Line Rate kbps2560 3072 AVC Conferencing ParametersBasic Conferencing Parameters 3584 4096 6144 Not SupportedSupplemental Conferencing Features Siren 7 mono TIP SupportOperator Conferences CP only Conferences Auto Brightness is supported with MPM+ and MPMx cards only4Default Conference Profile Settings CP Licensing Mode Default Profile Settings in CP Conferencing ModeSetting Value MapleRoom 1001 OakRoom 1002 JuniperRoom 1003 FigRoom 1004 Default EQ 1000Name Meeting Rooms Entry QueueSVC-based Conferencing 3SVC video streams and LayoutsGuidelines Advantages of SVC ConferencingOnly the H.264 Cascade and SVC Optimized option is supported MCU Supported Resolutions for SVC Conferencing RMX Management pane, expand the Rarely Used list Viewing ProfilesTo list Conference Profiles Click the Conference Profiles buttonTo modify the Profile Properties Modifying an Existing ProfileProfile Toolbar 7Profile Tool bar buttonsTo delete a Conference Profile Deleting a Conference ProfileDefining New Profiles Conference Profile is deletedDefining AVC Conferencing Profiles To define a new ProfileField/Option Description As Operator conference or Video Switching conference8New AVC Profile General Parameters New profileClick the Advanced tab CP OnlyDefine the following parameters New Profile Advanced dialog box opens9New AVC Profile Advanced Parameters At the End After Last Quits All the participants have At the End When Last Participant Remains Only oneLPR By the RMX User Auto RedialingField/Option Description Display Name For CP Conferences only Click the Gathering Settings tab10New AVC Profile Gathering Settings Parameters See the Defining New Profiles onField Description Access NumberFor more information see Video Preview on Web ClientAVC-based CP Conferencing on Click the Video Quality tabNew Profile Video Quality dialog box opens Field/Option DescriptionDefault On CIF263 & H.264 Auto Selection Default Content Video DefinitionCascade and SVC Optimized New Profile Video Settings dialog box opens Click the Video Settings tab12New AVC Profile Video Settings Parameters MPM+ Only More information see, Auto Layout Configuration on For more information, see -13 Auto Layout Default LayoutsDefault Auto Layout settings can be customized by modifying Auto Default If any ITP Immersive Telepresence endpointsNumber of Video Participants Auto Layout Default Settings Number of Video Windows Available Video Layouts 14Video Layout OptionsOverlay For more information see Overlay Layouts on Click the Audio Settings tab New Profile Audio Settings dialog box opensField/Option Description Mute Participants Except Lecturer option can be disabled Their audio is muted by using the Closed Caption or MessageRMX Web Client/Manager, the mute by MCU indicator is When you replace a lecturer, the MCU automatically mutesSelect one of the Skin options Click IVR tabConnected to the conference To the Auto Terminate rules when enabled16New AVC Profile IVR Parameters Terminateconfafterchairdropped is set to YESParameter Description New Profile Recording tab opens17New AVC Profile Recording Parameters Can be associated with a Virtual Recording Room VRR savedPolycom, Inc 18New AVC Profile Site Names Parameters DefaultWhite Text No Background Red Background LeftTop Default Selection Site Names PositionPosition sliders Display Position LeftBottom ContHorizontal and Vertical Horizontal PositionMPM+ Card MPMx CardFor more details, see Message Overlay for Text Messaging on Define the following fieldsDefault Bottom MPMx Mode MPM+ Mode Color OptionsDefault Default SlowNew Profile Network Services tab opens Click the Network Services tabFor example Parameter Description IP Network Services 20New AVC Profile Network Services ParametersNon-unique URL, dummytester, used in previous versions Defining a Video Switching Conference Profile To Create a Video Switching-enabled Profile21New AVC Profile VSW General Parameters For HD video Switching conferencesMinimum threshold defined in the flag Hdthresholdbitrate High Profile check box is only displayed if MPMx cards are Switching conferencesVideo Switching Conferences on SelectedHigh Profile is supported in VSW conferences High Profile Support in Video Switching ConferencesFor H.264 High Profile-enabled VSW conferences An Operator conference can only be a Continuous PresenceFlag Name Minimum Threshold Line Rate Kbps Minimum Threshold Line Rate System FlagsFor H.264 Base Profile VSW conferences Vswcifhpthresholdbitrate VswsdhpthresholdbitrateDefining SVC Conferencing Profiles To define SVC Only Profile23New SVC Profile General Parameters New Profile Advanced dialog box opens Define the following supported parameters Share content Cascade and SVC Optimized is the only available ContentProtocol for content sharing during SVC-based conferences 25New SVC Profile Video Quality Parameters26New SVC Profile Network Services Parameters CP Conferencing Additional Information Overlay LayoutsTelepresence ITP Room Layout Overlay Standalone Endpoint Layout OverlaySelecting the Overlay Layouts StandaloneSite Names Definition Site Names Display Position For more information see Modifying System Flags onMoving the Horizontal and Vertical Position sliders Moving the Horizontal and Vertical Position slidersSame Layout mode Message Overlay for Text MessagingPolycom, Inc Chinese Font Types Exporting All Conference Profiles from an MCU Exporting and Importing Conference ProfilesExporting Conference Profiles Export selected Conference ProfilesExporting Selected Conference Profiles To export selected Conference ProfilesImporting Conference Profiles To import Conference ProfilesConference Profile already exists Polycom, Inc 352 x 288 pixels at 30 or 60 fps Video Resolutions in AVC-based CP Conferencing720 x 576 pixels at 30 or 60 fps Video Display with CIF, SD and HD Video Connections High Profile Support in CP ConferencesA 1X1 Video Layout CP Conferencing with H.263 4CIF Continuous Presence CP modeVideo Switching VSW mode HD1080p60 is supported263 4CIF Guidelines CP Resolution Decision MatrixResource-Quality Balanced default Resource OptimizedVideo Quality Optimized Base Profile Decision MatrixVideo Resource Usage Polycom, Inc Polycom, Inc Polycom, Inc High Profile Decision Matrices MPMx Base Profile and High Profile Comparison Polycom, Inc Polycom, Inc Configuration in the RMX Setup menu Resolution Configuration for CP ConferencesAccessing the Resolution Configuration Dialog Box GuidelinesMPM Cards MPM+ Cards Maximum CP Resolution PaneHD 720p30 HD 1080p30 HD 1080p60 CIF Resolution Configuration Pane Resolution Configurations areManual Sharpness / Motion Resolution Slider PanesExample Resolution Configuration Basic Max CP Resolution Pane Resolution Configuration PaneResolution Configuration Detailed Limiting Maximum ResolutionSetting the Maximum CP Resolution for Conferencing Flag SettingsBase Profile / High Profile Resolution Slider Panes MPM Cards MPM+ / MPMx CardsSystem Flag Default Value Minimum Frame Rate Threshold for SD ResolutionHigh Profile System Flags Version 7.0.1 only 512 x 288 pixels at 50 fps W448p Resolution352 x 288 pixels at 50 fps 848 x 480 pixels at 50 fpsAll Video Layouts 1x1 Layout 323RMX System Flag Settings ContentEnabling Support of the w448p Resolution Packet Loss CompensationMicrosoft RTV Video Protocol Support in CP Conferences Additional Intermediate Video ResolutionsRMX Profile Setting RTV protocol is supportedResolution Video Resources Used Resolution BitrateBitrate 180kbps Participant Settings Protocol ForcingMonitoring RTV Qcif VGA AutoKbps 179 kbps Kbps VGA 30fps VGA 15fps Kbps 600 kbps Kbps 249 kbpsHD720p Threshold HD Flag Settings using the RTV Video Protocol7Allocated video resolutions per video resolution VGA CIF QcifPolycom, Inc Additional Conferencing Information SIP People+Content is supported with MPM+ and MPMx cards 239 / People+ContentPeople+Content 239For SIP Clients that support both BFCP/TCP and BFCP/UDP SIP Bfcp Content Capabilities323/ H.239 323 /Polycom People+Content Isdn Content Dial-out ConnectionsFlag Value SIP Client Bfcp Support SIP Clients connected as Audio Only cannot share ContentDial-in Connections UDP and TCPDefining Content Sharing Parameters for a Conference Conferencing ModeOptimized for use in SVC only and Cascaded Conferences 2H.239 Content Options263 & H.264 Auto Selection AVC Only Default Protocols onContent Settings AVC Only Content Setting263 & H.264 Auto Selection AVC Default Setting Content ProtocolsSVC Only Content Setting 263 & H.264 Auto Selection AVC onlyAVC Only Conferences HD AVC Only ConferencesContent Settings Flag Name Range Default Graphics Hi Resolution Graphics Live VideoParticipant Cascade and SVC Optimized High Profile is not supportedSummarizes the interaction of these parameters Examples Live Video HD720/30 512 768Selecting a Customized Content Rate in AVC Conferences If the Content Settings selection is Hi Resolution GraphicsTo Select the Customized Content Rate To modify the HD Resolution Content threshold line rate Modifying the Threshold Line Rate for HD Resolution ContentDefault resolution for all Content Rates is HD720p5 8H.264 Cascade Optimized Cascade ResolutionsSending Content to Legacy Endpoints AVC Only Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints HD720p30 with MPMx HD720p5/6 with MPM+Enabling the Send Content to Legacy Endpoints Option Interoperability with Polycom CMA and DMATo modify system flags 9LEGACYEPCONTENTDEFAULTLAYOUT Flag ValuesLayout Flag Value Exclusive Content Mode Click OK Flag is updated in the Mcmsparameters listAVC Conference Profile Advanced SVC Conference Profile Content Broadcast Control Stopping a Content SessionTo end the current Content session Select Change To Content Token Owner in the drop-down menu Giving and Cancelling Token OwnershipTo give token ownership Managing Noisy Content Connections Content Display FlagsVideo Preview Forcing Other Content CapabilitiesVideo Preview Guidelines Testing your Workstation Workstation RequirementsClick Yes to run the diagnostics DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video To preview the participant videoGathering Phase Gathering Phase Guidelines Content Gathering SlideDisplayed Language Access Number 1 Gathering Phase DurationEnabling the Gathering Phase Display Display NameEnabling Auto Scan and Customized Polling To enable Auto ScanAuto Scan and Customized Polling in Video Layout Auto ScanCustomized Polling Open the Customized Polling tabDialog box buttons are summarized in Table Audio Algorithm SupportButton Description With MPMx Cards only SIP EncryptionMono IP H.323, SIP calls only CP and VSW conferencesStereo 13Supported Audio Algorithm vs Bitrate Audio algorithms supported for IsdnAudio Algorithm Minimum Bitrate kbps To view the participant’s properties during a conference Monitoring Participant Audio PropertiesClick the Channel Status Advanced tab Media Encryption AVC Only Media Encryption GuidelinesAllownonencryptpartyinencryptconf Direct Connection to the Conference YesWhen Connection to the Entry QueueEncrypt Auto PossibleEncrypt When Recording Link Encryption Profile SettingEncrypt when possible Recording Link Connection Status according to flagVersion 7.6.1 and later Encryption Flag SettingsTo modify the Encryption flags Set the Allownonencryptpartyinencryptconf flag to YES or noEnabling Encryption in the Profile To enable encryption at the conference levelEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption Status Packet Loss Compensation LPR and DBA Lost Packet RecoveryPacket Loss Monitoring Lost Packet Recovery Enabling Lost Packet RecoveryNetwork Quality Indication AVC Only Network Quality Network Quality IndicatorsSVC Conferencing Mode AVC Video switched conferences Indication Threshold ValuesCustomizing Network Quality Indicator Display Bottomleft Telepresence Mode AVC OnlyCellindlocation TopleftConference Level RMX Telepresence Mode GuidelinesSystem Level Room Participant/Endpoint LevelCropping Video Fade is enabled for all Telepresence conferencesHorizontal Striping Video Fade in Telepresence conferencesAspect ratio for standard endpoints Gathering Phase with ITP Room SystemsRPX and TPX Video Layouts Skins and FramesNumber Layouts Endpoints 10+ Enabling Telepresence Mode RPX ViewClick the Video Settings tab Multiple Cascade Links Select the required video layoutEnabling and Using Multiple Cascade Links 3RMX Telepresence Layout Mode Room Switch 4RMX Telepresence Layout Mode Continuous Presence Current speaker is the HDX endpoint connected to RMX aCreating a Link Participant Link Participant in the Dial Out RMXCascadeLink-1 CascadeLink-2 CascadeLink-3 CascadeLink-4 Polycom RMX Polycom RMX 1500-3, etc Participant Link in the Dial In RMXDisconnection Causes Client / RMX Manager main screenPolycom, Inc Monitoring Telepresence Mode Monitoring Ongoing ConferencesMonitoring Participant Properties Monitoring Multiple Cascade LinksNone Polycom, Inc Enabling Lecture Mode Lecture Mode AVC OnlySelecting the Conference Lecturer Selecting a defined participant Automatic selection of the lecturerLecture Mode Monitoring Enabling the Automatic SwitchingTo control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules applyMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option Permanent Conference Auto Terminate is disabled in Permanent ConferencesEnabling a Permanent Conference Closed Captions Guidelines MPM, MPM+ and MPMx Card Configuration ModesClosed Captions AVC Only Enabling Closed CaptionsNew Flag field enter Enableclosedcaption Cascading Conferences Video Layout in Cascading conferencesConference a Conference B Setting the FORCE1X1LAYOUTONCASCADEDLINKFlags controlling Cascade Layouts Without Cascade During CascadingDtmf Forwarding Play Tone Upon Cascading Link ConnectionBasic Cascading using IP Cascaded Link Basic CascadingDialing to an Entry Queue Basic Cascading using Isdn Cascaded LinkDialing Directly to a Conference Automatic Identification of the Cascading LinkGateway to MCU MCU to MCUGateway to Gateway Calls via Isdn Cascading Link Dialing string formatGateway to MCU Calls via Isdn Cascading Link MCU to MCU Calls via Isdn Cascading LinkRMX Configuration Enabling Isdn Cascading Links Conference Profile Definition 1Recommended Conference Profile Options SettingLine Rate Motion Sharpness Encryption 2MCU Interoperability Table MCU Interoperability TableScenario Versions Codian System Flag Settings Suppression of Dtmf ForwardingStar Cascading Topology Master-Slave CascadingTo define the dial-out cascade participant link Line Rate Endpoint Mode LevelTopology MCU Type New Participant Dial-out Cascade Link For example If the conference has a password and you want to includePassword in the dial string, set After the Conference IDPolycom, Inc If a gatekeeper is used This field is left empty To define a Dial-in Participant as the cascade link1New Participant Dial-out Cascade Link Host of the MCU running the other conferenceCascading via Entry Queue 7Cascaded Conferences Star TopologyTo Define a Cascade-Enabled Entry Queue Creating the Cascade-enabled Entry QueueCreating a cascade-enabled Dial-out link Enabling CascadingCreating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkFor Example 78485#24006#1234 Enabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordConference a Linked Conference Monitoring Star Cascaded ConferencesConference B Destination Conference Cascading Conferences H.239-enabled MIH Topology MIH Cascading allowsMIH Cascading Levels Cascading TopologiesMIH Cascading Guidelines in CP Licensing 9MIH Cascade LevelsVideo Session Mode, Line Rate and Video Settings Video Layout in Cascading CP Conferences 2MIH Cascading Video Session Mode and Line RateTopology MCU Type Video Session Type Line Rate Flags controlling Cascade Layouts MGC to RMX Cascading MGC to RMX 3Set up Procedures according to the Dialing DirectionDialing RMX Level MGC Level Direction RMX to MGCTo modify the flags 4Set up Procedures according to the Dialing DirectionDialing MGC Level RMX 1500/2000/4000 Direction Click OK Reset the MCU to apply the changes H263ANNEXT=YES defaultFORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default Click OK If you changed the flags, reset the MCUMethod II Defining the Cascading Entry Queue in the MGC For Example 1002##12001##1234 For ExampleFor more details, see RMX to RMX Cascading Topology Video Session Mode Conference Line Rate5Recommended Conference Line Rates for Cascaded Conferences EQ ID Optional Meeting Rooms 1Default Meeting Rooms ListMeeting Room Name Default Line Rate MapleRoom 1001 Kbps OakRoom 1002 JuniperRoom 1003To list Meeting Rooms Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane Meeting Rooms List is displayedConnection between the RMX or the SIP Server to the network SIP server may be down, or any other reason the affectsWas selected To create a new meeting room Creating a New Meeting RoomMeeting Room Toolbar & Right-click Menu Meeting Room Toolbar and Right-click MenusEntry Queues, Ad Hoc Conferences and SIP Factories Entry Queues1Default Entry Queue Properties Default Entry Queue propertiesParameter Value To define a new Entry Queue Defining a New Entry QueueRMX Management Rarely Used pane, click Entry Queues Option Description Click OK New Entry Queue is added to the Entry Queues list Modifying the EQ Properties Setting a Transit Entry QueueListing Entry Queues Transit Entry QueueCall Flow To cancel the Transit Entry Queue settingIVR Provider Entry Queue Shared Number Dialing To designate an Entry Queue as Transit Entry QueueRMX Configuration Entry Queue IVR ServiceTo create a new SIP Factory SIP FactoriesCreating SIP Factories RMX Management Rarely Used pane, click SIP FactoriesMixture of character sets Unicode Click OK New SIP Factory is added to the listNew Factory Properties AsciiMonitoring Registration Status Gateway to Polycom Distributed Media Application DMA Ad Hoc ConferencingFailed Registration with the SIP Server failed Address Book Viewing the Address Book To collapse a group Participants List Pane InformationTo expand the group to view the group members Double-click the group name or click the Collapse buttonDisplaying and Hiding the Address Book Adding a Group from the Address Book to Conferences Adding Participants from the Address Book to ConferencesTo add a group to a new conference or an ongoing conference To manage the groups in the Address Book Participant GroupsManaging Groups in the Address Book Action DescriptionManaging the Address Book Adding a Participant to the Address BookTo add a new participant to the Address Book Adding a new participant to the Address Book DirectlyNew Participant General dialog box opens 3New Participant General Properties To the conference H.323, SIP or ISDN/PSTNISDN/PSTN Only SIP OnlyOnly IP only While the endpoint is connectedDefine the following Advanced parameters To add a participant from the conference to the Address Book AGCParticipant Properties window opens When required, you can modify the participant’s propertiesModifying Participants in the Address Book Click the Add to Address Book buttonDeleting Participants from the Address Book To delete participants from the Address Book5Copy/Cut Functions Copying or Moving a ParticipantTo copy or move a participant to another group Function Description6Paste functions Searching the Address BookNew Adds Copy to the end of the participant name Filtering the Address Book Filtering Address Book Data Using a Predefined PatternTo filter the data in an address book group Filtering Address Book Data Using a Custom Pattern Custom Filtering dialog box opensClearing the Filter To clear the filter and display all entriesObtaining the Display Name from the Address Book Importing an Address Book Importing and Exporting Address BooksExporting an Address Book To Export an Address BookIntegrating the Polycom CMA Address Book with Upgrading and Downgrading ConsiderationsCMA Address Book Integration Guidelines Externalconte RMX Side On the RMX menu, click Setup System ConfigurationSystem Flags Mcmsparametersuser dialog box opens NtdirectoryHttp//IP address of the CMA server NtpasswordNtip NtuserPolycom, Inc System ReservationsResources Reservations To open the Reservation Calendar Using the Reservation CalendarToolbar Buttons RMX Management pane, click the Reservation Calendar buttonDay View Reservations ViewsWeek View Single day is displayedToday View List ViewChanging the Calendar View To change between Week and Day viewsTo change to List View To view Today the current dateTo return to Calendar View Creating a New Reservation Scheduling Conferences Using the Reservation CalendarMethod III To interactively define the duration Open the Reservation Calendar To create a new reservation2New Reservation Reserved Resources Click the Schedule tab 3New Reservation Schedule Tab MonthlyDay 1-31 of every 1-12 months Repeats a conference First, second,...,last Sun-Sat of x months RepeatsClick the Participants tab Viewing and Modifying Reservations Using the Week and Day views of the Reservations CalendarManaging Reservations If 3 recurrences of the reservation are createdTo change the Reservation’s End time To move the Reservation to another time slotTo change the Reservation’s Start time Reservation Properties General dialog box opensClick the Adjust Reservations Time button Adjusting the Start Times of all ReservationsAdjust Reservations Time dialog box opens To delete all recurrences of a reservation Deleting ReservationsTo delete a single reservation Click the Delete Reservation button. orTo clear the search and display all reservations Searching for Reservations using Quick SearchTo search for reservations Click SearchOperator Conferences Operator Assistance & Participant Move10-1 Operator Conference Guidelines Click the Conference Password tab Enter the Conference IVR Service NameNew Conference IVR Service Welcome dialog box opens Defining the Components Enabling Operator AssistanceClick the Video Services tab Click the Roll Call/Notifications tabNew Entry Queue IVR Service Conference ID dialog box opens Define the Entry Queue Service NameNew Entry Queue IVR Service Welcome dialog box opens Click the Operator Assistance tabDefining a Conference Profile for an Operator Conference New Entry Queue IVR Service Video Services dialog box opensRMX Management pane, click Conference Profiles 1New Profile General Parameters 10-72New Profile Advanced Parameters LPR and DBA onBy the RMX User Configuration Mode10-9 Resolutions in AVC-based CP Conferencing on 3New Profile Video Quality ParametersTo start a conference from the Conference pane Defining an Ongoing Operator Conference10-11 4New Conference General Options Routing Name Comma, colon and semicolon characters cannot be used10-13 To save an ongoing Operator conference as a template Saving an Operator Conference to a TemplateNew Conference Participants dialog box opens To their destination conferenceRight-click and select Save Conference to Template Starting an Operator Conference from a TemplateClick the Save Conference to Template button. or 10-15Click the Start Conference from Template button. or Requesting HelpRight-click and select Start Conference from Template Icon Status Indication Description Participant Alerts List5Participants List Status Column Icons and Indications 10-17Moving Participants Between Conferences Audible AlarmsUsing Audible Alarms Move GuidelinesYES Moving ParticipantsYes 10-19Moving a Participant Interactively Conference Template Conference Templates11-1 Using Conference Templates Clicking the tab opens the Conference Templates listTo create a new Conference Template Creating a New Conference TemplateCreating a new Conference Template from Scratch Click the New Conference Template buttonNew Conference Template General dialog box opens New Participant General tab opens New Template Participants dialog box opens11-5 Modify the fields of the General tab Click the Advanced tab New Participant Advanced tab opensOptional. Click the Information tab 11-711-8 Polycom, Inc To start an ongoing conference from a Template Starting an Ongoing Conference From a Template11-9 Conference is started Reservation Properties dialog box is displayed To schedule a Reservation from a Conference TemplateRight-click and select Schedule Reservation from Template 11-1111-12 Polycom, Inc To delete Conference Templates Deleting a Conference TemplateExporting and Importing Conference Templates Right-click and select Delete Conference TemplateExporting All Conference Templates from an MCU Using the Export Conference Templates option, you canExporting Conference Templates Export selected Conference TemplatesTo export selected Conference Templates Exporting Selected Conference TemplatesConference Templates Export dialog box is displayed 11-1511-16 Polycom, Inc Conference Templates Import dialog box is displayed Importing Conference TemplatesTo import Conference Templates 11-17Conference Template already exists Polycom Conferencing for Microsoft Outlook 12-1Setting up the Calendaring Solution 1Exchange Integration Configuration Option Option 1 Using default Exchange Server settings12-3 Option 2 Using an alternate Primary Smtp Mailbox Reply to the meeting invitation2Exchange Integration Configuration Option Option 3 Using modified Exchange Server settings12-5 Calendaring Guidelines RMX must be configured as a Static RouteRMX must have its MCU prefix registered in the gatekeeper 12-7 Creating and Connecting to a Conference Creating a Conference4Microsoft Outlook Field Usage Connecting to a ConferenceAccess Number section Gathering SlideRMX Standalone Deployment Polycom Solution SupportRMX and Polycom DMA System Deployment Conference and Participant Monitoring 13-1General Monitoring Monitoring AVC-based Video Switching ConferencesMonitoring is done in the same way as for CP conferences To view the parameters of an ongoing AVC conference Conference Level MonitoringViewing the Properties of an Ongoing AVC-based Conference 13-31Conference Properties General Following information is displayed in the General tabVideo and audio streams MPM+ MPMHD 720P 13-5Following information is displayed in the Advanced tab Conference Properties Advanced dialog box opens2Conference Properties Advanced Parameters How often a FW NAT Keep Alive message is sent. For more Click the Gathering Settings tabConference Properties Gathering Settings dialog box opens 13-7Conference Properties Video Quality dialog box opens 3Profile Gathering SettingsFollowing information is displayed Field/Options Description4Conference Properties Video Quality Parameters Based CP Conferencing on13-9 Cascade Optimized and SVC Optimized 263264 HD 5Conference Properties Video Settings Parameters Click the Video Settings tab to list the video parameters13-11 6Customized Polling Buttons 13-13 Viewing the Properties of an Ongoing SVC-based Conference To view the parameters of an ongoing SVC conference13-15 7Conference Properties Advanced Parameters Field/Option Description People Video Definition Cascade Resolution Resolution is fixed in SVC conferences8Conference Properties Video Quality Parameters Optimized13-18 Polycom, Inc Request to Speak is Request to Speak13-19 Duration of the icon display cannot be modified To display the participant Properties Participant Level MonitoringDisplaying Participants Properties Participant Properties Media Sources dialog box opens10Participant Properties Media Sources Parameters IP Participant PropertiesGeneral dialog box Participant Status MCU13-23 AVC-based 13-24 Polycom, Inc12Participant Properties H.245/SDP Parameters SIP Participant AVC-based and SVC-based13-25 Channels Columns13-27 14Participant Properties Channel Status Advanced Parameters SIP Bfcp TCPE-1 On page E-1Participant Properties Advanced Channel Information on 13-2915Participant Properties Gatekeeper Status Parameters 16Participant Properties Gatekeeper Status Parameters 13-31Channel Status tab Channel Status -Advanced tab Monitoring SIP Bfcp ContentFor more information see Participant Level Monitoring on Monitoring ISDN/PSTN Participants To view the participant properties during a conferenceUser Channels have been muted/suspended by the RMX 18ISDN/PSTN Participant Properties Media SourcesMCU User19 Participant Properties H.221 Parameters 13-3520ISDN/PSTN Participant Properties Connection Status 13-37 Monitoring Telepresence Participant Properties Recording Conferences 14-1Creating Multiple Virtual Recording Rooms on the RSS Configuring the RMX to Enable RecordingDefault Defining the Recording LinkIs 5555, enter 173.26.120.2##5555 SIPRSSIPAddress##VRR number 14-3Conference IVR Service Properties dialog box is displayed Enabling the Recording Features in a Conference IVR ServiceClick OK Recording Link is added to the RMX unit Enabling the Recording in the Conference Profile To enable recording for a conferenceProfile Properties dialog box, click the Recording tab Configuration Recording is enabled in the Conference Profile3Conference Profile Recording Parameters Recording Link Encryption Guidelines Recording Link Encryption Flag SettingRecording Link Encryption 14-7Managing the Recording Process Recording Link SettingsRecording in the Conference Profile on Not applicable Recording Link Default Layout Settings Auto Layout ModeRecording Link Layout 14-9To manage the recording process using the right-click menu Name Description2Conferences List Recording Tool bar buttons Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR Button DescriptionMonitoring the recording participant Users Users, Connections and NotesUser Types Machine Account ChairpersonAuditor An Auditor can only view Auditor Files and audit the systemActive Directory Listing UsersMonitoring To view the users currently defined in the systemAdministrators can add new users to the system Adding a New UserOptional. To associate a user with a machine Changing a User’s PasswordDeleting a User 15-5To enable a user Click OK User’s password is changedTo disable a user Disabling a UserTo rename a user Renaming a User15-7 Connections User and Connection Management in Ultra Secure ModeViewing the Connections List Disabling/Enabling Users Managing the System UsersUser Types Renaming UsersPassword Character Composition Managing the User Login ProcessImplementing Strong Passwords Password LengthPasswordexpirationdays System Flag Implementing Password Re-Use / History RulesDefining Password Aging Range 1 DefaultTemporary User Lockout Defining Password Change FrequencyForcing Password Change User LockoutManagement Sessions per System User Login RecordControlling User Sessions 15-13Session Timeout Using NotesConnection Timeout Sessions per UserTo delete a note To open or edit a note15-15 15-16 Polycom, Inc Two IP Services are defined for the RMX Network ServicesIP Network Services Management Network Default IP Service Conferencing ServiceDefault IP Service Conferencing Service Management Network PrimaryModifying the Management Network To view or modify the Management Network Service16-3 1Default Management Network Service IP Modify the following fieldsRealPresence Collaboration Server Web Client to Hardware Monitoring purposesIPv6 address of the RMX Shelf Management 16-52Default Management Network Service Routers Click the Routers tab Modify the following fields16-7 Click the DNS tab Modify the following fields DNSManually for LAN 2 Port only 4Management Network Properties LAN Ports Parameters16-9 Click the Security tab Modify the following fields 5Management Network Properties Security ParametersTo view or modify the Default IP Service Modifying the Default IP Network ServiceFast Configuration Wizard 16-11RMX1500 MPMx Optional. Click the DNS tab 16-137Default IP Service Conferencing Gatekeeper Parameters Click the Gatekeeper tab Modify the following fields16-15 Number of simultaneous calls x 8 ports 2 audio, 2 video Field 9Default IP Service Conferencing QoS ParametersEnable 16-17TOS Following protocols are supported TLS 1.0, SSL 2.0 and SSL 10Default IP Network Service SIP ServersClick the SIP Servers tab Modify the following fields 16-19Field Description Create Certificate Send Certificate11Default IP Network Service Security SIP Digest 16-2112Default IP Network Service SIP Advanced Optional. Click the V35 Gateway tab13Network Service V35 tab 16-23On the RMX menu, click Setup Ethernet Settings Ethernet SettingsTo modify the automatic LAN port configuration Port Type Label on MCU 1500 4000Ethernet Settings dialog box opens 16-25RealPresence Collaboration Server RMX 4000 Do not Modify the following fieldRealPresence Collaboration Server RMX 1500 Do not IP Network Monitoring To monitor signaling status16IP Network Services Properties RMX CS IP 16-27Click the H.323 tab H.323 tab displays the following fields 17IP Network Services Properties H.323Not Registered The registration of the Signaling Host with IPv6 Scope IP Address Global Global Unicast IP address18IP Network Services Properties SIP Servers 16-2919IP Network Services Properties ICE Servers 16-31 IPv6 Guidelines Default Management Network ServiceLAN Redundancy RMX Internal AddressesRealPresence Collaboration Server RMX Configuration RequirementsMedia Redundancy 16-33System Flag / Value RMX Flag / Value Port Usage LAN 2 / MNG B RMX Signaling and Management RedundancyMultipleservices = no Lanredundancy 16-35Flag / Value Port Usage LAN 2 / MNG B RMX LAN 3 / MNG RMX Network Traffic ControlHardware Monitor Indications Status DescriptionShould a SIP Proxy failure occur in one of the DMA servers Three Network Traffic Control Flags are added16-37 RealPresence Collaboration Server RMX Network Port Usage Rtcp SIP-TLSRTP SIP -TLSSupported Capabilities and Conferencing Features ISDN/PSTN Network ServicesNon Supported Capabilities and Conferencing Features Obtaining ISDN/PSTN required information Adding/Modifying ISDN/PSTN Network Services16-41 Click Next Whether this number is national or international Default Num Type Select the Default Num Type from the listDefault Unknown Call, select UnknownClick Next Span Definition dialog box is displayed 25PRI Settings26Span Definition 27Phones Settings 16-45Click Save & Continue Click Save & Close Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service Span DefinitionSpans 28Default Management Network Service LAN PortsNetwork Security AttachedRealPresence Collaboration Server RMX Multiple Network Services16-49 16-50 Polycom, Inc 29Maximum Number of Network Services per RMX System 16-51Resource Allocation and Capacity First Time Installation and ConfigurationFixed and Flexible Resource Allocation Mode PreparationsFirst Entry Power-up and Configuration Upgrading to Multiple ServicesHardware Installation and Setup 16-53RealPresence Collaboration Parameter Local Network SettingsServer RMX RealPresence Collaboration Server RMX 4000 only 31LAN Connections to the RTM IP RealPresence Collaboration Server RMX Hardware InstallationConnecting the cables to the RTM IP RTM IP Port DescriptionSignaling and Media existing first Network Service Connecting the cables to the RTM LANSignaling and Media additional second Network Service 32LAN Connections to the RTM LAN33LAN Connections to the RTM IP Signaling and Media second Network Service optionalSignaling and Media first Network Service optional 34LAN Connections to the RTM LANRMX Configuration MNG MNG BTo add new/additional Network Services System Flags and License SettingsIP Network Service Definition 16-59New IP Service Networking IP dialog box opens 36IP Network Service IP ParametersServer RMX RealPresenceCollaboration RealPresence Collaboration Server RMX 2000 If one card wasFollowing flags can be defined per service 16-63 One Network Service can include the DNS definition 37Default Management Network Service DNSIP address field is enabled only if Specify is selected Optional. Click the Ports tab38Default IP Network Service SIP Advanced Setting a Network Service as Default16-65 Video/Voice Port Configuration and Resolution Configuration Ethernet SettingsSignaling Host IP Address and MCU Prefix in GK Indications Ethernet Settings onConference Profile 16-67Hardware Monitor Gateway ProfilesDefining Dial Out Participants Signaling MonitorConferencing 16-69Monitoring Conferences Reserving Video Resources for a ConferenceGeneral dialog box Port Gauge Indications Resource Report16-71 Deployment Architectures Remote Connection Using the InternetNAT Network Address Translation Traversal Session Border Controller SBCBusiness to Business Connections To enable and modify FW NAT Keep Alive System Configuration in SBC environmentsFW Firewall NAT Keep Alive To view the IVR Services list IVR ServicesIVR Services List 17-11IVR Toolbar buttons IVR Services ToolbarButton Button Name Descriptions To add a language Adding Languages17-3 Uploading a Message File to the RMX To upload messages to the MCUMessage Message Type Category 2lists the Message Types for each category2IVR Message Types by Message Category 17-5Defining the IVR Service for Gateway Calls on Defining a New Conference IVR ServiceDefining a New Conference IVR Service To define a new Conference IVR Service17-7 17-8 Polycom, Inc 17-9 17-10 Polycom, Inc Message Type Description 6Conference IVR Service Properties General Voice Messages17-11 Number of redials. This call is then disconnected Complete the procedureDisconnect on Wrong Click the Roll Call tab 17-137Conference IVR Service Properties Roll Call Messages If Enable Roll Call option is selectedRoll Call Message Description If Enable Tone Notifications option is selected 17-158IVR Slide Input / Output Formats Slide Resolution Format Input Slides Generated SlidesHigh HD1080p HD720p 4SIF Video Services DescriptionLow 4CIF CIF17-18 Polycom, Inc Operation Dtmf String Permission 10New Conference IVR Service Properties Dtmf Codes17-19 17-20 Polycom, Inc To set up a new Entry Queue IVR Service Entry Queue IVR ServiceDefining a New Entry Queue IVR Service 17-2111Entry Queue IVR Service Properties Global Parameters New Entry Queue IVR Service Global dialog box opensFill in the following parameters Assign an audio file to each message type, as follows 12Entry Queue IVR Service Properties Conference IDSelect the voice messages 17-23New Entry Queue IVR Service General dialog box opens Operator Assistance dialog box opens 17-25Then click the Set Default Conference IVR Service button To select the default Conference IVR ServiceTo select the Default Entry Queue IVR Service Adding a Music File To modify the properties of an IVR ServiceReplacing the Music File Music file guidelinesCreating Audio Prompts and Video Slides Install Music File window opensRecording an Audio Message Attributes list, select 16.000 kHz, 16Bit, Mono To define the format settings for audio messages17-29 To record a new audio message 17-31 Creating a Welcome Video Slide To create a welcome video slideInvite Call Flow Inviting Participants using DtmfError Handling Entering Additional Dtmf CodesGeneral Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionTo enable the Invite Participant using Dtmf on the RMX IVR Services Video Services tab is displayed Conference IVR Services General tab is displayed17-35 IVR Services Dtmf Codes tab is displayed Disabling the Invite Participant Option Default IVR Prompts and MessagesTo disable the Invite Participant option Message Type Message Text File Name17-38 Polycom, Inc NID 17-39Ivrmusicvolume Volume Control of IVR Messages, Music and Roll CallTo control the volume of IVR music, messages and Roll Call IvrmessagevolumeCDR File Formats Call Detail Record CDR UtilityCDR File 18-1Following is a sample of an unformatted CDR file Following is an example of a formatted CDR fileCDR File Contents Multi-Part CDR FilesViewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsMulti-part CDR File display To refresh the CDR list Refreshing the CDR ListRetrieving and Archiving Conference CDR Records To retrieve and archive CDR recordsGateway Functionality Gateway Calls19-1 IP Participants Call FlowsDirect Dialing Dialing string Dialing from H.323 Endpoints19-3 Dialing from SIP Endpoints OptionalGateway IVR 19-5Dial-out Calls Direct IP DialingGkmandatoryforcallsout System Flag Flag Value Gatekeeper Results Available Dial-in Calls19-7 Isdn Participants Enabling or Disabling Direct IP DialingDialing from ISDN/PSTN Endpoints Pstn Dial-in Using GK Prefix19-9 Interoperability with CMA Calling an IP Endpoint via GatewayWrong Destination Number Gateway Redial or Redialing Gateway CallsRedial on Wrong Number 323Disconnect on No Answer Disconnect on BusyWrong Destination Number Time-out New IVR Messages Configuring the Gateway Components on the RMXDisconnect on Wrong Number There are 4 new IVR MessagesDefining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway calls19-15 19-16 Polycom, Inc To define a Conference Profile for Gateway Sessions Defining the Conference Profile for Gateway Calls19-17 To define a new Gateway Profile Defining the Gateway ProfileRMX Management Rarely Used pane, click Gateway Profiles 19-19 Service for dialing out to the target number Displaying the Connection Information System ConfigurationEnabling Pstn dial-in using GK prefix Click OK New Gateway Profile is added to the listMonitoring Ongoing Gateway Sessions Administrator’s Guide, Conference Level Monitoring onConnection Indications Gateway Session Name Gateway Session ParametersConnected Participant Parameters Conference IDTo set up the Meeting Room for direct dialing Define the Meeting Room with the followingDialing to Polycom DMA 19-25Calling the DMA via Gateway IVR Automatic Dial String Generation Manual Dial String Entry19-27 Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixStandalone RMX Deploying a Polycom RMX Serial Gateway S4GWRMX with DMA 19-30 Polycom, Inc RMX Manager Application Accessing the RMX Manager DirectlyTo access the RMX Manager directly 20-1Upgrade Notes Installing the RMX ManagerClick the Install RMX Manager link New RealPresence Collaboration Server RMX Installation Note20-3 To use the Windows Start menu Click Start Programs Starting the RMX Manager ApplicationTo use the browser Click All Programs Polycom RMX ManagerTo connect the RMX Manager to an MCU Connecting to the MCU20-5 20-6 Polycom, Inc MCUs pane includes a list of MCUs and a toolbar RMX Manager Main ScreenMCUs Pane 20-71MCU Icons and Statuses MCUs Toolbar Conferences PaneRMX Management Monitoring conferencesSystem Alerts List PaneStatus Bar Participant AlertsConference Templates MCU State indicator displays the status of the selected MCUAddress Book Port Usage GaugesTo add a RMX unit Adding MCUs to the MCUs ListMCU IP Starting a Conference 20-13Starting a Conference from the Conferences Pane Start a ReservationMCUs pane, select the MCU to run the conference Starting a ReservationTo start a conference from the Reservation Calendar 20-15Monitoring Conferences 20-16 Polycom, IncOn the RMX Menu, click View Group by MCU Grouping the Participants by MCU20-17 Start Monitoring/Stop Monitoring Participants pane display changes accordinglyTo view and/or modify the MCU Properties Disconnecting an MCUModifying the MCU Properties To disconnect an MCUChanging the RMX Manager Language Removing an MCU from the MCUs PaneTo Remove an MCU from the list Export RMX Manager Configuration dialog box opens Import/Export RMX Manager ConfigurationTo Export the RMX Manager Configuration 20-21To Import the RMX Manager Configuration Import RMX Manager Configuration dialog box opensSet the RMX to Non Secure Communication Mode Installing RMX Manager for Secure Communication ModeTo install the RMX Manager RMX Management pane, click IP Network ServicesClear the Secured Communication check box Security tab is displayedEnter the Local Domain Name Create a Certificate Request Set the RMX to Secure Communication Mode20-25 Click on the Security tab. The Security tab is displayed Management Network Properties dialog box is displayedSelect the Secured Communication check box Using an Internal Certificate Authority 20-27Select Base-64 encoded X.509 .CER Certificate Export Wizard is displayedClick the Next button 20-29 20-30 Polycom, Inc System and Participant Alerts 21-1To view the System Alerts list 1Active Alarms Pane ColumnsSystem Alerts An identifying number assigned to the system alertClick the red blinking Participants Alerts indication bar Participant AlertsTo view the Participants Alerts list 21-3Participant Alerts pane opens RMX TimeAltering the clock To Alter the MCU Time21-5 Resource Capacity Resource ManagementMaximum Possible Resources Resource Type RMX MPMx Resource Capacity Modes 21-7SVC Conferencing Resolution/fps Video Resources UsedResource Usage AVC Conferencing Continuous PresenceAVC Conferencing Voice AVC Conferencing Video Switching21-9 Flexible Resource Capacity Mode Video/Voice Port ConfigurationFixed Resource Capacity There are two Resource Capacity modes in MPM+ and MPMx Mode Configuring the Video/Voice Resources in MPM ModeConfiguring the Video/Voice Resources in MPM+ and MPMx Mode Flexible Resource Capacity Fixed Resource CapacityRMX menu, click Setup Video/Voice Port Configuration To allocate Audio Only ports in MPM+ and MPMx modeTo allocate resources in Fixed Resource Capacity mode Flexible Resource CapacityVideo/Voice Port Configuration dialog box opens 21-1321-14 Polycom, Inc To force CIF resource Forcing Video Resource Allocation to CIF ResolutionTo cancel the forcing of CIF resource 21-156Resource Report Fields Parameters Main toolbar, click Administration Resource ReportDisplaying the Resource Report Column DescriptionResource Report Display in Flexible Resource Capacity Mode 21-17Port Gauges Resource Report is displayed as follows 21-19RMX Resource Management by CMA and DMA 7ISDN E1/T1 Connection Capacity vs. Bit rateTo Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage Threshold 21-21SIP Dial-in Busy Notification High Port Usage threshold Port Usage GaugesPort Gauges in Flexible/Fixed Capacity Modes Audio Ports GaugeSystem Information Flexible Capacity ModeFixed Capacity Mode Video Ports GaugeISDN/PSTN 21-25Media cards Cards in the system are disabled. It is the mode usedCards in the system are disabled MPM Only MPM cards are supported. MPM+ and MPMxTraps Snmp Simple Network Management ProtocolMIBs Management Information Base Private MIBsStandard MIBs Alarm-MIBMIB H.341 H.323 Interfaces Mib-2Palntsc NTSC/PAL Unified MIBName Type Description 21-2921-30 Polycom, Inc An Example of an Authentication Failure Trap An Example of a ColdStart TrapDefining the Snmp Parameters in the RMX To enable Snmp optionRMX Web Client menu bar, click Setup Snmp Status TrapWith the MCU 1RMX-SNMP Properties Agent OptionsContact person for this 21-33Click the Traps tab RMX-SNMP Properties Traps dialog box opensAES 21-35RMX-SNMP Properties Security dialog box opens Default DES Default EmptyDefault MD5 21-37Accepted Host IP Address dialog box opens Hot BackupRMX Snmp Properties Security dialog box, click OK 21-39 Using Hot Backup Triggers Enabling Hot BackupTo enable Hot Backup Configuring the Hot Backup Triggers 21-41To modify the Master MCU configuration Modifications to the Master MCU Requiring System ResetSelect the appropriate Hot Backup Triggers check boxes Reset the Master MCUWhen selected all audible alarms are immediately stopped Using Audible AlarmsAudible Alarm Permissions Stop Repeating MessageUser Customization Configuring the Audible Alarms7Audible Alarm User Customization Options Option DescriptionReplacing the Audible Alarm File 21-45To customize the Multilingual Setting Multilingual SettingCustomizing the Multilingual Setting Banner Display and CustomizationNon-Modifiable Banners Non-Modifiable Banner TextSample 1 Banner SampleSample 3 Banner Sample 2 BannerSample 4 Banner Customizing Banners Banners Configuration dialog box opens8Banner Configuration Customize the banners by modifying the following fieldsLogin Screen Banner Banner DisplayMain Screen Banner Backup and Restore GuidelinesSoftware Management 21-51Browse to the Install Path and then click Install Using Software ManagementBackup Configuration dialog box opens Click the Browse buttonTo Ping a network entity from the RMX Using PingPing RMX OK, orTo configure the notifications Notification Settings10Notification Settings Parameters Logger Diagnostic Files 21-55File name structure 11Diagnostic File Button OptionsFollowing tasks can be performed File name formatViewing the Logger Files Standard Security ModeInformation Collector Apache logsUnpermitted access includes Ultra Secure ModeUsing the Information Collector Network Intrusion Detection System NidsClick the Collect Information button Creating the Information Collector Compressed FileTo create the compressed file 21-59Viewing the Compressed File AuditorSaving the Compressed File To view the compressed fileAuditor Event History File Storage To access Auditor FilesAuditor Files Retrieving Auditor FilesTo open the file in the Auditor File Viewer Auditor File ViewerTo retrieve files for storage on a workstation Double-click the fileFollowing fields are displayed for each event 21-63To open an auditor event file stored on the workstation Audit Events Alerts and FaultsLists Alerts and Faults that are recorded by the Auditor EventLists Transactions that are recorded by the Auditor TransactionsTransaction 14Transactions 21-67Installing ActiveX ActiveX BypassTo reset the RMX Resetting the RMX21-69 Standard Restore Restore Factory DefaultsRestoring Factory Defaults Comprehensive RestoreUSB key Click the Backup & Configuration option21-71 Backup Configuration Dialog box opens To Restore Factory Default Settings using the USB key 21-7321-74 Polycom, Inc Modifying System Flags System Configuration Flags22-1 Mcmsparameters tab, the following flags can be modified 22-3 Enablecascadedlink EnableagcEnableautoextensio Enablecyclicfilesy22-5 Internalscheduler CONTENTFORCEH263Hidesitenames Isdncountry CodeIsdnresourcepolicy 22-7Itpcropping Esinsteadofvoice Ivrrollcalluseton22-9 Faultlayout LastloginattemptsLegacyepcontentde Maxconfpasswordr22-11 Inerate MultipleservicesMintipcompatibilityl Msenvironment22-13 Numericconfpassde FaultlenPasswordexpiration Numericconfpassma22-15 Example 22-17 Manually Adding and Deleting System Flags To add a flag22-19 Cacenable BondinggroupdelayBurnbios Bondingdialingmeth22-21 Possible values Default no 22-23Enableipredial ENABLEH239ENABLEH239ANNEXT Enablelyncrtcpint22-25 Fadeinfadeout ExternaldbpassworExternaldbport FORCE1X1LAYOUTONPossible values YES / no 22-27RATEHD720P60MOTION ContentrateRATEHD720P30SHARP RATESD30SHARPNESS22-29 Default n Default YES 22-31Partygatheringdura PasswordfailurelimiPortgaugealarm Tionseconds22-33 Sendsrtpmki SendsipbusyuponrEsourcethreshold SendwiderestoipSetaudioplc SendwiderestoisdSetaudioclarity SetautobrightnessSetdtmfsourcediff SipenablefeccSipfastupdateinter Insec22-37 Tcburstsize SupporthighProfilewithisdn TclatencysizeManually Adding Flags to the Csmoduleparameters Tab 22-39Deleting a Flag To delete a flagDefault Auto Layout is controlled by 13 flags Auto Layout ConfigurationCustomizing the Default Auto Layout Default Value Possible Values22-42 Polycom, Inc Predefined AUTOLAYOUT5 Legacyepcontentdefaultlayout Flag ValuesSet to Number Flag Possible Participant’s View 22-4322-44 Polycom, Inc Automatic Password Generation Flags Csenableepc Flag22-45 Default in Ultra Secure Mode Conference password Enabling the Automatic Generation of PasswordsDefault in non-secured mode means no minimum Default in Ultra Secure Mode, ChairpersonNumericchairpass Default Numericconfpassdefaultl22-47 Ultra Secure Mode Flag SnmpLogin and Session Management Range Default Network Security22-49 Strong Passwords Range Default User ManagementDisableinactive User Chine Passwordexpirat Iondays Ionwarningdays PasswordhistorFlag Description Network Security Range Default Cyclic File SystemsUltrasecuremode System Flag Descriptions 22-51Strong Passwords Flag DescriptionRMX Serial Gateway S4GW 22-5322-54 Polycom, Inc Viewing the Status of the Hardware Components RMX Hardware Monitoring23-1 HW Monitor Pane Tool bar Button Name DescriptionHardware Properties dialog box has the following structure 23-3To view the MCU Properties 3MCU Properties General Info4MCU Properties Event Log 23-5Mezzanine a To view the Card Properties5Card Properties General Info Mezzanine B6Backplane Properties General Info To View the Supporting Hardware Components PropertiesBackplane Properties 23-77FANS Properties General Info General SettingsFAN Properties FansLAN 1, LAN 2, LAN 3 Properties 23-9Chassis File ID 8MCU Properties General InfoID assigned to the MCU’s chassis file 9MCU Properties Event Log 23-1110Card Properties General Info 11Backplane Properties- General Info 23-1312FANS Properties General Info Field Description General SettingsFan number Fan numbering Speed rpm Present speed of a fan LAN 0, LAN 1, LAN 2 Properties 23-1513MCU Properties General Info 14MCU Properties Event Log 0x20 Switch, 0x86 MFA, etc23-17 15Card Properties General Info 16Backplane+ Properties- General Info Backplane+ Properties23-19 If applicable second Backplane Mac address Board Mac Address17FANS Properties General Info Connecting to the Shelf Management Server Diagnostic Mode RMX 1500/2000/400023-21 Performing Basic Mode Diagnostics To run Basic Mode Diagnostics on a Hardware ComponentList pane tool bar, click the Basic Mode button 23-23After login the following screen appears 18Run Tests Parameters 23-251RMX 2000/4000 Diagnostics Tests & Monitoring Tests 19Tests Selection Additional Test ParametersList pane tool bar, click the Advanced Mode button Performing Advanced Mode DiagnosticsTo run Advanced Mode Diagnostics on a Hardware Component Reset Confirmation dialog box, click Yes23-28 Polycom, Inc 3RMX 2000/4000 Diagnostics Tests & Monitoring Tests 23-295RMX 2000/4000 MPMx D DSP DSP Sub Test selection 20Tests Selection Additional Test ParametersMCU Monitor Diagnostics Monitoring23-31 21Tests Monitoring MCU Monitor Parameters Cards Monitor22Tests Monitoring Card Monitor Parameters 23Tests Monitoring Card Monitor Parameters Error Buffer23-33 Temperature Thresholds To view the RMX RTM-IP 1500/RTM-IP/RTM IP 4000 Properties Click Active AlarmsRMX RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties To view the RMX Ctnl Properties23-36 Polycom, Inc To view the MPM+ Properties 23-37MPMx Card Properties To view the MPMx PropertiesTable A-1Call Disconnection Causes Disconnection CausesDisconnection Cause Description ARQ Disconnection Cause Description Ambiguous Requested resource Must be accessed through Disconnection Cause Description Disconnection Cause Number Summary DescriptionEnquiry Status Enquiry Disconnection CauseNumber Summary Description SubscribedDisconnection Cause CUG CUG or a CUG call was made to a non CUG memberUnrecognized That was not recognized Parameter Discarded Message withInterworking An interworking call has ended Unspecified Polycom, Inc Alarms Alarms and FaultsAlarm Code Alarm Description Table B-1Alarms Appendix B-Alarms and Faults Free space percentage% minimum free space Blocks Appendix B-Alarms and Faults Such a case the system is automatically restarted Alarm Code Alarm Description Alarm Code Alarm Description Appendix C CDR Fields Unformatted FileTable C-1Conference Summary Record Fields GMT. The reservation time of a reservation that was startedEvent Records Event Code Event Name Description Event Code Event Name Description Extensions UpdateSIP Private GatekeeperUser Delete User UpdateUser ADD PARTICIPANT, User Disconnect PARTICIPANT, UserParty Attend PartyBack to ContinueUser Update Participant Continue 1, on page C-22 2106 User Update Participant Continue 1, on page C-22 2102Additional information about a User Update Participant Contents of the participant information fieldsFields for Event 11001 Conference Start Fields for Event 5001 Conference Start ContinueFields for Event 6001 Conference Start Continue Continue 10, on page C-15Appendix C-CDR Fields Unformatted File Value is in units of 0.01 seconds For the type of conference Before switching to the next participant Any other number Unknown NTI TIE Trunk NTI FXATT Accunet Participant Name Name of the participant Video parameters Channels, as follows12 H.323 card failure Field Description Field Description Identification as identified by the MCU Dialed by the MCU for each participant channelISDN/PSTN SIP URI Address overrides the gatekeeperTel URL Remote participant UndefinedField Description Secondary Cause Password Not supported This field remains empty SIPBonding Phone Number Phone number for Bonding dial-out calls SIP URI Field Description Field Description Table C-29Event fields for Event 33 Party Chair Update Up to 80 charactersField Description Operator Name Operator Attend Party to ConferenceParty Name Name of the participant who was moved Bandwidth that is currently supported Isdn MCU Party Alias SIP Party Address Table C-40Disconnection Cause Values Info1 Info2 Info3 Info4VIP Value Call Disconnection CauseSIP bad name Value Call Disconnection Cause MGC Manager Events that are not Supported by the MCU Following MGC Manager events are not supported by the MCUAd Hoc Conferencing with External Database Authentication Ad Hoc Conferencing and External Database AuthenticationAd Hoc Conferencing without Authentication Starting a conference uses the following methodAd Hoc Conferencing with Authentication MCUNetwork Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request MCUEntry Queue IVR Service with Conference ID Request Enabled Ad Hoc SettingsProfiles MCU Configuration Authentication SettingsAd Hoc enabled Entry Queue External Database Application SettingsClick OK Reset the MCU for flag changes to take effect To set the System Configuration flagsFlag Description and Value Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toParticipant Properties Advanced Channel Information Lution is 4CIF, the Faulty flag is displayedBilities exchange, the Faulty flag is displayed Channel Index For Polycom Internal use onlyField Description From the beginning of the channels life span Polycom, Inc CSR Secure Communication ModeEnvironments are PFX / PEMPurchasing a Certificate Switching to Secure ModeClient Authentication Server Authentication For example RootCA ↔ IntermediateCA ↔ SubCAClick Send Details Installing the Certificate To install the certificateCreating/Modifying System Flags Enabling Secure Communication ModeWhen Secure Communications Mode is enabled RmxmanagementManagement Security Properties dialog box is displayed Alternate Management NetworkSelect the Secured Communication check box Ultrasecuremode System Flag Ultra Secure ModeSecuring an External Database Ultrasecuremode System FlagPKI Public Key Infrastructure Unique Certificates for all Networked EntitiesPeer Certificates Offline Certificate ValidationSelf Validation of Certificates To enable Request Peer Certificate Installing and Using Certificates on the MCUDefault Management Network Certificate Revocation ListDefault IP Network Service Managing Certificates in the Certification Repository Adding Trusted Certificates Issued To Issued By Expiration Date StatusTrusted Certificates To add a certificate to the repositorySend Certificate File Paste Certificate and Send CertificateOption. Paste Certificate and Send Certificate Polycom, Inc Network Service Issued To Issued By Expiration Date Status Personal Certificates Management and Signaling CertificatesCRL Certificate Revocation List To add a CRL to the repository Adding a CRLSelect the Certificate File Format PEM or DER Removing a CRL MS Active Directory IntegrationTo remove a CRL Directory and Database Options Ultra Secure ModeStandard Security Mode Internal MCU database and Active Directory389 Directory Services Configuration dialog box is displayedEnabling Active Directory Integration 636Table F-5Directory Services Role Mapping Directory Services Role Mapping dialog box is displayedAuthentication Type Only Ntlm can be used Click the Role Mapping tabPolycom, Inc Management Network Primary Alternate Management NetworkConfiguring the Workstation To modify the workstation’s IP addressesPolycom, Inc Connecting to the Management Network To connect directly to the MCUFast Configuration Wizard starts Connecting to the Alternate Management Network To connect to the Alternate Management NetworkProcedure 2 Configure the Modem Connecting to the MCU via ModemProcedure 1 Install the RMX Manager Configure the modem as followsTo create a dial-up connection Procedure 3 Create a Dial-up ConnectionCreate a new connection Polycom, Inc Polycom, Inc Polycom, Inc To use the Windows Start menu Procedure 4 Connect to the MCUTo Connect using the RMX Manager To use the browser Click All ProgramsSetting the MCU for Integration Into Microsoft Environment OverviewMultiple Networks Conferencing Entities PresenceTable H-1SIP TLS Encryption Key Support by System Component Table H-2RMX Media Cards vs Network Services including ICE 1500 2000 4000Interactive Connectivity Establishment ICE Connecting to the MCU in ICE EnvironmentICE Guidelines Matched URI Routing Numerical Dialing Registered User Name Dialing MethodsTable H-3Available dialing methods per Connection Type Local Branch office Remote FederationOffice Communications Server side Setting the Matched URI Dialing MethodMCU side Open the OCS Management application To set the MCU as trusted in OCSExpand the Enterprise Pools list Click the Host Authorization tab Pool Front End Properties dialog box opensSetting the Static Route for MCU in the OCS To add MCU to the Routing RolesExpand the Enterprise Pools list Configuring the MCU System Load Front End Properties dialog box opensTo dial in directly to a conference or Entry Queue Setting the Numerical Dialing MethodSetting the Numerical Dialing for MCU Meeting Rooms Conferencing entity routing name@domain nameOptional. Removing the MCU from the Host Authorization List Configure Office Communicator Users for Enterprise VoiceConfiguring the MCU as a Routable Gateway To set up the MCU/DMA as a Voice GatewayEstablishing a Voice Route to the MCU Voice Gateway Run the following commandTo establish the voice route Click the Routes tab Polycom, Inc Configuring Office Communicator Users for Enterprise Voice On the Configure User Settings dialog box, click NextPolycom, Inc Select the Enable Enterprise Voice option Click the Communications tabStarting a Conferencing Call from the MOC Available Certificate Tasks window appears Name and Security Settings window appears Delayed or Immediate Request window appearsSelect Create a New Certificate and click Next Organization Information window appears Select the Mark cert as exportable check boxYour Server’s Subject Name window appears Choose a Certification Authority window appears Assign Certificate Task window appears Click Finish MS R2 Select Assign certificate later and click Next MS R2Certificate Wizard Completed window appears MS R2 Select Export a certificate to a *.pfx file and click NextExport Certificate Password window appears To create the certPassword.txt file Certificate Wizard Completed window appearsCreating an Active Directory Account for the MCU To add the MCU user to the Active DirectoryTable H-4Active Directory New User Parameters for the MCU New User wizard, define the following parametersName defined for the Office Communication Server Polycom, Inc Configure the MCU for ICE dialing Configuring the Polycom-Microsoft Solution Call Admission Control CACFEC Support Network Error RecoverySIP Dialog Recovery Media Over TCPConfiguring the RMX 1500/2000/4000 for Microsoft Integration Management Network Properties DNS Parameters Default name is MCUSecurity Certificate DNS Servers AddressesCSR Method Configuring the MCU IP Network ServiceTo configure the MCU IP Network Service PFX MethodDefault IP Service Networking IP dialog box opens Click the SIP Servers tab SIP Server, select Specify SIP Server Type, select MicrosoftTable H-1Create Certificate Request Polycom, Inc CSR Method Sending the certificate If no additional configuration is required, reset the MCU PFX Method Sending the CertificateThree filespkey.pem, cert.pem and certPassword.txt Default IP Service Networking IP dialog box, click OKPolycom MCU System Flag Configuration Enabling the Microsoft EnvironmentSipfreevideoresources SipfastupdateintervalFlag Name Value and Description ENVDefault G711A Possible values AUTO, G711A, G711U, G722Table H-4Allocated video resolutions per video resolution HD Frame Rate Flag Settings using the RTV Video Protocol Adding Presence to Conferencing Entities in the Buddy List BusyEnabling the Registration of the Conferencing Entities To add the conferencing entity user to the Active DirectoryTable H-5Active Directory New User Parameters for the MCU Select from Active Directory dialog box opens Enabling Registration in the Conference Profile Defining the Microsoft SIP Server in the IP Network ServiceSelect the Use the user principal name UPN option Table H-6Profile Properties Network Services That Network ServicePolycom, Inc Figure H-3Ongoing Conferences list SIP Registration Conferencing Entity Properties Enabling CAC Implementation MCU Configuration for CAC ImplementationSiptcpportaddrstrategy = 1 default setting Conferencing BehaviorMonitoring Participant Connections To connect to an A/V MCU conference Configuring the MCU for Federated ICE Dialing To configure the MCU for ICE DialingPolycom, Inc Monitoring the Participant Connection in ICE Environment To view the channel properties of the participantFollowing connection information is displayed Table H-9New Active Alarms Active Alarms and TroubleshootingActive Alarms Alarm Code Alarm DescriptionAlarm Code Alarm Description ICE Environment MCU Active Alarms ICE Active AlarmsActive Alarm Phase Alarm Displayed When Troubleshooting Troubleshooting Active Alarm Phase Alarm Displayed When TroubleshootingKnown Issues Polycom, Inc Polycom Immersive Telepresence Systems ITP Version Polycom Open Collaboration Network PocnCisco TelePresence System CTS Version Single Company Model Polycom and Cisco Infrastructure Company to company via Service ProviderSingle company with Polycom and Cisco Infrastructure IOS Component Version Description Cisco EquipmentCucm CtmsMLA Component Version Description Polycom EquipmentCMA Virtual Meeting Room in DMA Call FlowsMultipoint call with DMA DMA Meeting NumberAccording to its Dial Plan forwards calls with prefix Multipoint call without DMATo the MCU Company to Company Models Using a Service Provider ModelModel CMA GatekeeperMultipoint call via Service Provider Model Call FlowFigure I-3Company to Company via Service Provider Model Company B Deployment architecture includesCompany a Polycom EquipmentCall Flow Standalone Polycom CMA System as a Gatekeeper AdministrationGatekeepers Standalone Cisco IOS GatekeeperResolution is fixed at XGA at 5fps Configuring the Cisco and Polycom EquipmentContent 239Cisco Equipment Polycom EquipmentSet the Mintipcompatibilitylinerate System Flag Configuring a Virtual Meeting Room VMRConfiguring CMA to route H.323 calls to MCU SIP only no TIP support VersionsProcedure 1 Set the Mintipcompatibilitylinerate System Flag EndpointsPolycom, Inc Procedure 4 Configuring a TIP Enabled Profile on the MCU Polycom, Inc CTS TIP Compatibility Video & ContentRPX OTX TPX HD ATX HD TIP Compatibility NoneClick the Video Quality tab Click the Video Settings tab Set the Telepresence Mode to AutoProcedure 6 Configuring a Meeting Room on the MCU Microsoft MS Lync using MS-ICE RTV 720p Collaboration with Microsoft and CiscoMS Lync as a Static Route Deployment ArchitectureCisco TelePresence System CTS Versions 1.7 Component PolycomMicrosoft TLS and SrtpComponent Version CiscoMultipoint Calls using DMA Microsoft Lync Server Configuring the Microsoft, Cisco and Polycom ComponentsWorkstation Polycom, Inc Register the ITP endpoints to the Lync server Register HDX endpoints to the DMA as Gatekeeper Open MLA to configure ITP LayoutsConfigure a TIP Enabled Profile on the MCU Create a New Profile for the Meeting RoomTable I-1 TIP Compatibility None Content ReceiverContent SenderTable I-3TIP Compatibility Video & Content Table I-2TIP Compatibility Video OnlyEncryption Endpoints Endpoint Registration Dialing Method Lync Configure SIP endpoints to register toDMA as SIP Proxy Lync Server as SIP Proxy Cucm as SIP Proxy SIP P+CCTS Participants Operations During Ongoing ConferencesMonitoring Participant Properties General dialog box opensLync Participants RTV Click the Channel Status Advanced tab Known Limitations Polycom, Inc USB Restore Defaults Restoring DefaultsUSB port of an MCU in Ultra Secure Mode can be used to Restore to Factory Security Defaults To restore the MCU to Factory Security DefaultsComprehensive Restore to Factory Defaults Comprehensive Restore to Factory Defaults ProcedureProcedure a Backup Configuration Files Procedure B Restore to Factory DefaultsAppendix K SIP RFC SupportSIP RFC SIP Timer Types & their Values 323 & SIP Flag SettingsFlag name Siptimerssetindex Homologation for BrazilTimerK Flag name H323TIMERSSETINDEXFlag name Disabledummyregistration 5000