Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories

To designate an Entry Queue as Transit Entry Queue:

1In the RMX Management - Rarely Used pane, click Entry Queues.

2In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit Entry Queue.

The Entry Queue selected as Transit Entry Queue is displayed in bold.

To cancel the Transit Entry Queue setting:

1In the RMX Management - Rarely Used pane click Entry Queues.

2In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel Transit Entry Queue.

IVR Provider Entry Queue (Shared Number Dialing)

In an environment that includes a DMA, the RMX Entry Queue can be configured to provide the IVR Services on behalf of the DMA to SIP endpoints. It displays the Welcome Slide, plays the welcome message and retrieves the destination conference ID that is entered by the participant using DTMF codes.

To enable this feature, a special Entry Queue that is defined as IVR Service Provider only is created. This Entry Queue does not forward calls to conferences running on the RMX and its main functionality is to provide IVR services.

Call Flow

The SIP participant dials the DMA Virtual Entry Queue number, for example 1000@dma.polycom.com.

The DMA forwards the SIP call to the RMX, to a special Entry Queue that is configured as IVR Service Provider Only. The participant is prompted to enter the conference ID using DTMF codes.

Once the participant enters the conference ID, the conference ID is forwarded to the DMA, enabling the DMA to connect the SIP endpoint to the destination conference or create a new conference and connect the participant to that conference.

Guidelines

•An Entry Queue defined as IVR service provider only does not route the SIP call to a target conference and it cannot be used to rout calls on the RMX. In such a configuration, the DMA handles the calls. Therefore, normal Entry Queues must be defined separately.

Polycom, Inc.

7-7

Page 268 Page 270
Page 269
Image 269
Polycom DOC2702A IVR Provider Entry Queue Shared Number Dialing, Call Flow, To cancel the Transit Entry Queue setting
Page 268 Page 270

DOC2702A, RMX 1500 specifications

The Polycom RMX 1500, also known by its model number DOC2702A, is a significant player in the realm of video conferencing technology. Designed to enhance collaboration across various platforms, this versatile solution caters to the communication needs of medium to large enterprises, providing high-quality video, voice, and content sharing experiences.

One of the primary features of the RMX 1500 is its unparalleled scalability. The system supports up to 150 simultaneous video endpoints, allowing organizations to expand their video conferencing capabilities as needed. This flexibility makes it an ideal solution for growing businesses that require robust communication tools. The RMX 1500 can also handle a variety of video resolutions, from standard definition to HD, ensuring that users can enjoy clear and crisp visuals during their meetings.

The Polycom RMX 1500 utilizes advanced technologies such as the Polycom RealPresence technology, which significantly enhances video quality and reliability. This technology incorporates features like Adaptive Bandwidth Management, which optimizes video streams based on available bandwidth, thus ensuring a seamless experience even in less-than-ideal network conditions. This ensures that users can engage in meetings without interruptions or quality degradation, regardless of their location.

Another notable characteristic of the RMX 1500 is its robust interoperability with a wide range of video conferencing systems and protocols. This means that businesses can easily connect with partners, clients, and colleagues using different systems, reducing the barriers to effective communication. The RMX 1500 supports various codecs and standards, including H.323 and SIP, making it a versatile choice for organizations that work with multiple platforms.

Furthermore, the RMX 1500 is equipped with tools for content sharing, allowing participants to share presentations, documents, and other materials during meetings. This promotes interactive discussions and enhances collaboration among team members. In addition, the system features an intuitive user interface, making it easy for users to schedule meetings, manage participants, and control audio and video settings.

The product also places a strong emphasis on security, providing encryption options for video and audio streams to protect sensitive information shared during conferences. This commitment to security is essential for organizations that need to meet compliance standards and safeguard intellectual property.

In summary, the Polycom RMX 1500 (DOC2702A) is a powerful video conferencing solution that combines flexibility, scalability, and high-quality performance. With its advanced technologies, interoperability, content sharing capabilities, and emphasis on security, it serves as an invaluable tool for enhancing communication and collaboration in today’s fast-paced business environment.
Top Page Image Contents