Lucent Technologies Release 6 manual Call Center Documents, CentreVu CMS, Issue 1

DEFINITY Enterprise Communications Server Release 6	Issue 5
Installation and Test for Multi-Carrier Cabinets 555-230-112	May 1998
E References
Call Center Documents	Page E-5

Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R6csi ECS. Included are maintenance commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes.

DEFINITY ECS — International Telephone Guide Builder, Issue 1,

555-230-742

Same as 555-230-755 above but customized for international locations.

Call Center Documents

These documents are issued for DEFINITY ECS Call Center applications.

DEFINITY

DEFINITY ECS Release 6 — Call Vectoring/EAS Guide, Issue 1, 585-230-521

Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment. This document applies to Release 6 as well as earlier DEFINITY systems.

It is provided in two parts: tutorial and reference. The tutorial provides step-by-step procedures for writing and implementing basic vectors. The reference includes detailed descriptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System).

DEFINITY ECS Release 6 — Basic Call Management System (BCMS)

Operations, Issue 1, 555-230-706

Provides detailed instructions on how to generate reports and manage the system. It is intended for telecommunications managers who wish to use BCMS (Basic Call Management System) reports and for system managers responsible for maintaining the system. This documentation applies to Release 6 as well as earlier DEFINITY systems.

CentreVu CMS

CentreVu Call Management System Release 3 Version 5 — Administration,

Issue 1, 585-215-820

CentreVu Call Management System Release 3 Version 5 — Reports, Issue 1, 585-215-821

CentreVu Call Management System Release 3 Version 5 — Custom Reports, Issue 1, 585-215-822