Lucent Technologies Release 8.2 manual Inter-PBX Attendant Service

Distributed Communications System		B Private Networking
Interactions	• Distributed Communications System
	If you use DCS, the ENP node numbers must correspond to DCS node numbers.

Inter-PBX Attendant Service

Inter-PBX Attendant Service (IAS) allows attendants for multiple branches to be concentrated at a main location. Incoming trunk calls to the branch, as well as attendant-seeking voice-terminal calls, route over tie trunks to the main location.

How to administer
Inter-PBX Attendant
Service	Form		Field
	Tie Trunk Group (Main)	•	Incoming Destination
	Console Parameters (Branch)	•	IAS (Branch)
		• IAS Tie Trunk Group No.
		• IAS Att. Access Code
	Tie trunk group (Branch)	•	All

Detailed description Inter-PBX Attendant Service calls are incoming tie-trunk calls from a branch location to the main-location attendant group. If no attendant in the group is immediately available, the calls are queued. When an attendant becomes available, the call routes to that attendant. Extended calls are treated as incoming calls to the main location.

DEFINITY ECS can be a branch or main location. Users at each branch can access other branch locations through the main location. A branch can have local attendants. Users access these local attendants normally.

Interactions • Attendant Control of Trunk-Group Access

If a call at a branch attempts to access a controlled trunk group, the call routes to a branch attendant, if there is one. If there is no branch attendant, the call routes to the attendant group at the main location.

•Attendant Display and DCS Attendant Display

In a DCS environment, an incoming call from a branch displays at the attendant console at the main location as a local call.

In a non-DCS environment, an incoming call displays at the attendant console at the main location as an incoming tie-trunk call.

•Attendant Recall

If an attendant at the main location holds a call, the calling parties at the branch cannot recall the attendant.

•Call Coverage

A call redirected to a coverage path with the attendant group as a coverage point skips that coverage point. It goes to the next coverage point at the branch, if administered, or continues to ring at the previous coverage point. If the attendant group 0 is the only coverage point, it continues to ring at the principal’s extension.

Administration for Network Connectivity
555-233-504 — Issue 1 — April 2000	CID: 77730	347