Call Management System (CMS)

Glossary

Call Management System (CMS)

 

An application, running on an adjunct processor, that collects information from an ACD unit. CMS enables customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a communications system.

call redirection

See restricted facilities.

CALLed Party Number IE

The ISDN information element containing the digits sent to the called party.

capture rate

The number of frames contained in a one-second video sample, used as a measure of video quality.

CA-TSC

Call-Associated Temporary Signaling Connection.

CCIS

Common-Channel Interoffice Signaling

CCITT

Comitte Consultatif International Telephonique et Telegraphique. Now called

International Telecommunications Union (ITU).

CCMS

Control-Channel Message Set.

CDR

See Call Detail Recording (CDR). (Same as SMDR and CMDR).

CDRU

Call Detail Record Unit.

CDRP

Call Detail Record Poller.

CEPT1

European Conference of Postal and Telecommunications Rate 1.

Administration for Network Connectivity

 

 

555-233-504 — Issue 1 — April 2000

CID: 77730

469

Page 489
Image 489
Lucent Technologies Release 8.2 manual Ccis, Ccitt, Ccms, Cdru, Cdrp, CEPT1