Lucent Technologies Release 8.2 manual Call center documents, Definity ECS

G References

DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1

Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2r ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes.

DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1

Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2si ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes.

DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1

Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes.

Call center documents

These documents are issued for DEFINITY ECS Call Center applications. The intended audience is DEFINITY ECS administrators.

DEFINITY DEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2

This module contains information about the call center-specific features of the

DEFINITY ECS.

DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4

Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment.

It is provided in two parts: tutorial and reference. The tutorial provides step-by-step procedures for writing and implementing basic vectors. The reference includes detailed descriptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System).

DEFINITY ECS Release 7— Basic Call Management System (BCMS) Operations, 555-230-706, Issue 2

Provides detailed instructions on how to generate reports and manage the system. It is intended for telecommunications managers who wish to use Basic Call Management System (BCMS) reports and for system managers responsible for maintaining the system.

		Administration for Network Connectivity
462	CID: 77730	555-233-504 — Issue 1 — April 2000