DCS over IP Trunk

F IP Trunk Installation and

 

Administration

Troubleshooting IP trunk

If IP calls are not going through, try these basic procedures before contacting an authorized Lucent Technologies Service Center for assistance.

Check the IP trunk Check that the IP trunk service is running. service

1Go to the Windows NT™ Control Panel

2Double-click on the Services icon to launch the Services Control Manager.

3Scroll down the list of NT services and make sure the status of IP Trunk service is “started.”

If the service is not running, go to the Services Control Manager. Select IP Trunk Service and click the Start button. If the service does not start, note the error message displayed on the screen, launch the Windows NT Event Viewer and save the logs related to this error. Contact your Lucent representative for further assistance.

After the IP trunk service is started, proceed to the next section.

Check physical

Check the physical connections on:

 

 

 

connections

~ RJ-45 connection to LAN

 

 

 

 

 

 

 

 

~ Analog telephone line to external modem

 

 

 

 

~ Video cable from monitor to video connection on switch (if applicable)

 

~ Keyboard/mouse cables (if applicable)

 

 

 

 

All the vital connections are labeled from the factory on the cable set used with the

 

MAPD circuit pack.

 

 

 

Check LAN functions

Check LAN functions. The following table summarizes the basic tests. Execute the

 

DOS test commands in your NT command window.

 

 

 

 

Network

 

DOS Test Command

 

 

 

 

 

 

 

 

 

 

 

Test

 

(type at the DOS prompt

 

 

 

 

 

Function

 

for your computer)

 

Reasons for Failure

 

 

 

 

 

 

 

 

Current

 

Use ipconfig or ipconfig

 

Settings typed incorrectly.

 

network

 

/all

 

Record settings and verify

 

configuration

 

 

 

settings with network

 

settings

 

 

 

administrator

 

 

 

 

 

 

 

 

 

Network

 

Ping IP loopback address

 

IP address typed

 

interface card

 

(or IP trunk’s own IP

 

 

incorrectly

 

functionality

 

address)

 

Improper TCP/IP software

 

 

 

 

 

 

 

 

For example, ping

 

 

installation

 

 

 

127.0.0.1

 

Duplicate network IP

 

 

 

 

 

 

 

 

 

 

 

address (may happen with

 

 

 

 

 

 

your own IP address)

 

 

 

 

 

 

1 of 2

 

 

 

 

 

 

 

 

 

 

 

 

 

Administration for Network Connectivity

 

 

 

 

 

 

555-233-504 — Issue 1 — April 2000

 

CID: 77730

 

443

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Lucent Technologies Release 8.2 manual Troubleshooting IP trunk, Check physical, Check LAN functions