Application-specific documents | Lucent Technologies Release 8.2

	G References
CentreVu CMS	The following documents provide information about administration and use of the
	CentreVu Call Management System (CMS).
	Lucent Call Center’s Little Instruction Book for Basic Administration,
	585-210-935, Issue 1
	Lucent Call Center’s Little Instruction Book for Advanced Administration,
	585-210-936, Issue 1
	CentreVu Call Management System Release 3 Version 8 — Administration,
	585-210-910, Issue 1
	CentreVu Call Management System — Database Items, 585-210-939, Issue 1
	CentreVu Call Management System Release 3 Version 8 — External Call History
	Interface, 585-210-912, Issue 1
	CentreVu Call Management System Release 3 Version 8 — Upgrades and
	Migrations, 585-210-913, Issue 1
	CentreVu Call Management System Release 3 Version 8 — Software Installation
	and Setup, 585-210-941, Issue 1
	CentreVu Call Management System Release 3 Version 8 — Maintenance and
	Troubleshooting, 585-210-919, Issue 1
	CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1
	CentreVu Supervisor Version 8— Installation and Getting Started, 585-210-928,
	Issue 1
	CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1
	CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1
	CentreVu Call Management System — Forecast, 585-215-825, Issue 1
	CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2

Application-specific documents

These documents support specific DEFINITY applications.

ACD	DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)
	Agent Instructions, 555-230-722, Issue 5

Provides information for use by agents after they have completed ACD training.

Includes descriptions of ACD features and the procedures for using them.

DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD)

Supervisor Instructions, 555-230-724, Issue 4

Provides information for use by supervisors after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them.

Administration for Network Connectivity
555-233-504 — Issue 1 — April 2000	CID: 77730	463

Image 483

Lucent Technologies Release 8.2 manual Application-specific documents, CentreVu Call Management System CMS

Contents

Definity CID Contents LAN Administration Appendix a Screens Reference 243 Contents Appendix B Private Networking 311 Appendix C Security Issues 403 Appendix G References 459 Issue Status PurposeAudience Ethernet Data Module screen Issue Status PrefaceEthernet Data Module screen is changed in Release Screen Changes Issue StatusPreface Ppp Data Module screenIP routing and the IP Route screen Issue Status Reorganization Following chapter reorganization has been made for Release Index OrganizationOrganization Glossary Node TerminologyTerminology Screen Click Information Resources How to access this book from the webHow to order more copies How to access this book from the web Tell us what you think How to Order BooksHow to Comment on This Book Tell us what you think Where to Call for Technical Support Where to Call for Technical SupportTelephone Number Trademarks Trademarks Trademarks Definity Switch Connectivity Connectivity OverviewWhat kinds of connections are possible? Trunks Networks Definity Switch Connectivity Networking Overview DCS-signaling data Call-signaling data Switch DefinityFunction of each circuit pack shown in is described below Netcon si only IP-InterfaceTie-Trunk Circuit Packs Pre-R7 circuit packs PI si only PPP IsdnQsig LAN Pgate TN577 Hardware Requirements for Upgrades from Pre-R7 SwitchesRelease 8 Hardware Requirements Connection Type Hardware Required R8csi model R8si model ISDN-PRI DCS+ Definity Connection types and capacitiesDefinity ECS R8 Model Connection Type Endpoint Csi ISDN-TSCPgate LAN Road-warrior application IP SoftphonesIP Softphones Networking Overview Telecommuter application IP Softphones Networking Overview IP Addressing Physical AddressingLogical Addressing 25% Class C 128Class a 50% Class B 192.0.0 to Network ID Range Host ID Range Total IP Addresses1 to 128.0 to How subnets are created Subnetting 11111111.00000000.00000000.00000000 255.0.0.0 Default Subnet MaskClass Type Network ID Host ID Class Type Network ID Subnet ID Host ID Bit subnets No. Binary SubnetClass-C subnets Decimal Example Digits Subnet mask255 224 11100000 Class a Class B Class C Default Security Alert Default Gateway When to use IP routes Connection When IP Routes are Needed TypePPP Route Type host IP Route Examples PPP Connections Switch Node Destination Gateway Route Comments ConnectionsDS1 LAN PPP with Ethernet Connections DS1 Default gateways for nodes 2 and 7, respectively Ethernet-only Connections SW BSW C SW a IP route needed because Issue 1 April IP Solutions Circuit Pack Requirements Software IP SolutionsOverview Trunk IP-Connected TrunksIP Softphones Overview 323 Trunks Trunk Administration Enabling AdministrationTrunk Administration 323 Trunks IP Parameters Maintenance-Related System Parameters UDP Port Range Min Max Codec Bandwidth Requirement IP Interfaces Trunk Administration Task SummaryDescribed in the next section Node names Trunk Group Signaling Group2 Administered NCA TSC Assignment ~ PBX ID Trunk Administration Task Detail Task 1 Assign Node NamesNetwork Regions Go to page 2 of the screen Field Conditions/CommentsTask 1 Steps Task 2 Define IP Interfaces Enter c-lan or medproTask 2 Steps Trunk Administration 323 Trunks Field Conditions/Comments Task 3 Steps Task 3 Assign Link via ethernet Data Module to the LAN Task 4 Steps Task 4 Create a signaling group Configuration 4, for instructions Submit the screen Open new Trunk Group form enter a tr n Trunk Administration2 H.323 TrunksAre described in the Administrator’s Guide Task 5 Create a trunk group PBX ID If using DCS, go to screen Enter group members Task 6 Steps Task 6 Modify signaling groupOpen the Signaling Group form enter ch sig Enter values Task 7 Steps Task 7 Specify codecs Signaling group assignments Troubleshooting IP SolutionsTrunk Problem Solving Troubleshooting IP Solutions 323 Trunks SGA1 TGA1TGB1 SGB1 IP Softphone Problem Solving Supported Switches and Adjuncts LAN Administration Otherwise Checklist for Prerequisite AdministrationOverview LAN Administration Checklist Item Overview LAN Administration Checklist Item Configurations Task Summary Organization of this chapter Supported Switches and Adjuncts CMS LAN Setup Summary Intuity Audix LAN Setup Summary Configuration 1 R8r -ppp- R8si Configuration 1 R8r -ppp- R8si LAN AdministrationTask Summary Hardware connections Prerequisite AdministrationConfiguration Software-defined connections Steps Switch 1 Task Assign Node Names Open Data Module form enter ad da n Switch 1 Task Assign Link via ppp Data Module to Switch CHAP? COSCOR BCC Open the Processor Channel Assignment form enter ch com p Switch 1 Task Assign Processor ChannelsSwitch 1 and specifies the destination node and machine ID Configuration 1 R8r -ppp- R8si Local Session number on this switch must equal Switch 2 Task Assign Node Names This data module is assigned the next available extension Switch 2 Task Assign Link via ppp Data Module to Switch This is a display-only field Open the Processor Channel Assignment form enter ch com p Switch 2 Task Assign Processor Channels End Enable links and processor channels Definity ECS R8r EthernetDefinity ECS R8csi Task Summary Configuration See CentreVu CMS Software Installation and Setup Switch 1 Task Assign IP Interfaces End Open Data Module form enter a da n To CMS Name entered on the Node Names screen End Open the Maintenance-Related System Parameters form enter Switch 2 Task Enable Bus Bridge Connectivity Node-4 Interface on the router to the subnet of Switch Switch 2 Task Define IP Interfaces Switch 1 Task Assign IP Interfaces page 77 for an Add data next Ip n Switch 2 Task Assign IP Route to Switch Configuration 2 R7r +CMS -ethernet- R7csi LAN Administration Switch 2 Task- Assign Processor Channels For this connection. The Destination Port number on Definity ECS administration Intuity System Administration Network Addressing Intuity system administration Administer Extension Numbers, Channels Services Administer Subscribers IP Address 192.168.1.125 IP address administered on the Lucent Intuity system Worksheet B LAN Data for the Lucent Intuity System Enable links and processor channels R8si BX.25 HubEthernet node-3 Definity ECS R8si Definity ECS R7si Definity ECS R7r Name IP Address Default Node-1 192 Node-3 Switch 1 Task Assign pdm Data Module Configuration 3 R8si-x.25 R8r Gateway LAN AdministrationITC Ethernet- R8si Field Conditions/Comments Configuration 3 R8si-x.25 R8r Gateway Switch 1 Task Assign Link via x.25 Data Module to Switch DTE/DCE 106 CID Configuration 1 R8r -ppp- R8si Add data module next Ch com p For each connection, the Local Session number on this switch Issue 1 April CID 111 112 CID Wideband transmission For the call setup. Enter y when administering the data Open Processor Channel Assignment form enter 116 CID Switch 3 Task Assign Node Names 118 CID Configuration 1 R8r -ppp- R8si 120 CID Open Processor Channel Assignment form enter ch com p Switch 3 Task Assign Processor Channels 122 CID Enable links and processor channels ECS R8si Ppp Definity ECS R8csiR8csi Definity ECS R7csi Definity ECS R7si 126 CID Extension in the dial plan Enter values Node Name Name entered on the Node Names screen Switch 1 Task Assign Processor Channels 130 CID Must equal the Remote Session number on the remote switch TSC Ch sig n NCA-TSC 134 CID Open the Isdn TSC Gateway Channel Assignment form enter Switch 1 Task Assign ISDN-TSC GatewayLAN Administration Ppp- R8csi Configuration 4 R8csi -ISDN- R8si Gateway NCA TSC As-needed means the administered NCA-TSC will be 138 CID Switch 3 Task Enable Bus Bridge Connectivity 140 CID Switch 3 Task Assign Link via ppp Data Module to Switch Extension in the dial plan Enter valuesIs complete that is, until after all data modules Name Be a name entered on the Node Names screen For this connection. This number must match the Destination 144 CID Enable links and processor channels Ethernet Hub Review checklist Switch 1 administration Assign node names Node-3 Ext Configuration 5A 148 CID Digits Node Name node-2 CHAP? n 150 CID Switch 1 Task Assign IP Interfaces 152 CID Open Data Module form enter a da n Open the Processor Channel Assignment form enter Issue 1 April CID 155 156 CID Issue 1 April CID 157 Name IP Address Default Node-1-ppp 192 Node-2 Node-3 192 Bearer Capability Class. This is a display-only field BCC 160 CID Switch 162 CID See IP Routing page 251 in Appendix a for more Switch 2 Task Assign IP Route to node-3 Name IP Address Default Node-1-eth 192 Node-2 Node-3 Switch 3 Task Assign IP Interfaces 166 CID Open Data Module form enter a da n 168 CID End 170 CID PppDS1 Definity ppp ECS R8r 172 CID Configuration 5B Submit the screen1 Issue 1 April CID 175 176 CID Switch 1 Task Assign IP Interfaces 178 CID Open Data Module form enter a da n Switch 1 Task Assign Link via ppp Data Module to C-LANa COS Switch 1 Task Assign Link via ppp Data Module to C-LANb Authentication Protocol security mechanism on this link 184 CID Issue 1 April CID 185 Session Local Must equal the Remote Session number on the remote switch Switch 1 Task Assign IP Route C-LANa to node-3 Switch 1 Task Assign IP Route C-LANb to node-2 Issue 1 April CID 189 Name IP Address Default Node-1a-ppp 192 Node-2 Node-3 Digits Node Name node-1a-ppp CHAP? n 192 CID Entered on the ppp Data Module screen 194 CID System assigns the route number 4. Enter values Name IP Address Default Node-1b-eth 192 Node-2 Node-3 Switch 3 Task Assign IP Interfaces 198 CID Network uses 1’s 200 CID End 202 CID Networking Example Router Network DiagramOverview Networking Example Ethernet 10BaseT Hub Isdn TSC CMS ECS R8csi Link/Channel/TSC MapLink/Channel/TSC Map Networking Example ECS R6si ECS R8si R8r Gateway R8si Network MapNetwork Map Networking Example R6si DS1 Circuit Packs Switch-Node 1 AdministrationSwitch-Node 1 Administration Networking Example Connection to Switch Node Dial Plan Record Dial Plan Synchronization Plan Signaling Group Group 12 tie to Switch Node 2 Trunk GroupsGroup 12 member Assignments Group 22 Group Member assignments Group 22 data to Switch Node 2- page1 Group 13 member Assignments Group 13 ISDN-PRI to Switch Node Group 14 Group 14 tie to Switch Node 4 Group 24 member Assignments Group 24 data to Switch Node Page1 AAR Digit Analysis Uniform Dialing Plan Isdn TSC Gateway Channel Assignment Routing PatternsPattern Node Names Data module Data Modules Ppp data module Pdm data module Ethernet data module Processor Channel Assignments Switch-Node 2 Administration Networking Example Switch-Node 2 Administration Group 12 Trunk Goups Uniform Dialing Paln Procr-intf data module Release 6 Interface Links screen Release 6 Processor Channel Assignment Screen Hunt Group Hunt Group Switch-Node 3 Administration Networking Example Switch-Node 3 Administration Change synch Group 13 Group 13 ISDN-PRI String Min Max Pattern Type Num Reqd 221 101 Aar 222 224 Mrk Lmt List Digits Digits 113 User Switch-Node 4 Administration Switch-Node 4 Administration4 Networking ExampleBus Bridge Switch-Node 4 Administration Networking Example Group 14 member Assignments 236 CID Change udp Name IP Address Ppp41 192 Ppp14 CMS 192 Router 192 Ethernet1 IP Routing 240 CID CMS Administration Intuity Translations for DCS AudixIntuity Translations for DCS Audix Networking Example CMS Administration Networking Example Networking Screens Screens Reference Screens Reference Other Network-Related Definity Screens Networking Screens Networking Screens Screens ReferenceValid entries Usage Pages 2 IP AddressName IP Interfaces Valid Values UsageInter-region IP connectivity allowed? Sfx Enable Eth PtSlot Code Gateway Address Valid Value Usage Net Rgn Network IP Routes Connection When to Define IP Routes Type Host IP Routes Route Number Destination NodeLAN Board LAN2 LAN1 Route Type IP Media Parameters Audio CodecPreferences Valid Entries Data Usage Module Types Data Module ScreensCommon Data Module Fields Valid Entries Data Module Usage Types Link NncssppValid Data Module Usage Entries Types Port Valid Data Module Usage Values Types Valid Data Usage Entries Module Types TAC + Switched Connected To Dte, isnEstablish Connection? Connected Data Module Test? Unrestricted Data Module Type Valid Usage EntriesCommon Fields Network uses 1’s for broadcast addresses? Common Fields Are not listed below Networking Screens Screens Reference Valid Value Usage Class a Class B Class C Default Destination Digits Chap?Chap Secret COS List Hot-line , default , orMaintenance Extension Physical Channel Internal, external ExternalAssigned Member Ext and Name Clocking Baud Rate This form applies only to the r modelSpecifies the data transmission rate for this connection Set to adjunct for DCS, CMS, or Intuity Audix Default is Sent without confirmation. Default isLeave at 64 for normal operations Page Enter y if this PDM is the secondary data module used for Enable Communication-Interface Processor ChannelProc Chan Msamcs , qsig-mwi , and blank Audix , dcs , fp-mwi , gatewayGtwy-tcp , mis , msaamwl Msaclk , msahlwc , msallwc Interface Chan Interface Link Mach ID Destination PortSession Local Session Remote Hardware configuration ReconfigurationCircuit Packs Carrier Type Single-carrier-stackCarrier Cabinet Layout TN802 Lgate Type ISDN-PRI Screen for ISDN-PRI Non-Facility Associated SignalingScreen for ISDN-PRI Facility Associated Signaling Channels on its associated DS1 interface, and for no others Associated Signaling Group NumberPrimary D-channel Trunk Group For NCA TSC Secondary D-channelMax Number of NCA TSC Max number of CA TSC Interface ID Supplementary Service ProtocolTrunk Group for Channel Selection Trunk Brd Service/Feature On pages 3-6 of the ATM Signaling Group screen Local Ext EnabledAs-needed Inactivity Time-out min TSC Index Adjunct Name Networking ScreensA Screens ReferenceThrough Can include up to 15 digits Blank Dest. Digits H.323 signaling group type is used for H.323 trunks Valid entries Usage 1719, 1720 or5000-9999 65535 Valid entries Usage Mulaw or alaw Valid entries Usage Host , network , or pbx Valid entries Usage PROGress default ALERTingValid entries Usage Or etsi Valid entries Usage T1 or E1 Sig Group Isdn TSC Gateway Channel Assignments Application Other Networking-Related Definity Screens Communication Interface LinksOther Networking-Related Definity Screens Screens Reference Conn Mod Est ConnExt Destination Number Maximum Bit Rate Data Module type netcon Assigned Member Ext Special Dialing Option Abbreviated Dialing Data Module type analog-dm First character Extended Trunk Access Call ScreeningValid entries Usage Digits 0 through # character may only be used as EPN Code Extension Number Portability Numbering Plan Pages 1 through X of the Screen Hop Channel Assignments Screen Network channel. Displays for G3si only Implementation notesEnter an interface link number in each field Chan for G3si Route Pattern Node Number RoutingPartitioned Group Number Node Number Routing Digits e.g AAR/ARS Access Code Message Waiting Indication Subscriber Number PrefixesInserted Digits to form Complete Number 1 of the screen StratumPort Network Primary SecondaryLocation/Name Slip Ext Codes Uniform Dial Plan Ext Code, Type and associated data AARCode ENPNode Local TempOOS UDPCode Location Code AARCode ENPNode Local TempOOS 310 CID Private Networking Contents of this Appendix Distributed Communications System Description of DCSDistributed Communications System Private Networking Attendant Direct Trunk Group Selection DCS FeaturesAttendant Control of Trunk Group Access Alphanumeric Display for Terminals Automatic Callback Automatic Circuit AssuranceBusy Verification of Terminals and Trunks DCS Call Coverage Call Coverage 316 CID Leave Word Calling Call ForwardingCall Waiting Distinctive Ringing Multiappearance Conference/ Transfer Trunk Group Busy/Warning IndicationDCS with Rerouting How to administer Enhanced DCS Italian DCS ProtocolForm Field DCS Over ISDN-PRI D-channel ISDN/X.25 gateway How to administer DCS Over ISDN-PRI Channel NCA-TSC DCS feature considerations DCS Over ISDN-PRI LWC considerationsBusy/Warning UDP DCS InteractionsCAS Operator ISDN-PRI Busy Verification CDR Asai GRS SDNDistinctive Ringing Conference/Transfer Example DCS configurationsEdcs Multiappearance Audix TSC CA-TSC TSCPBX ID DCS? FRL PBX ID PBX-ID Switch Group # Grp Type Used for DCS? DCS Sig. Method Ext Code Type Location TSC Index Processor Application Channel Matching Min Max Del Replacement Net Conv Pattern String Group # Grp Type Used DCS PBX ID NCA-TSCFor Sig Sig. Group Local Enable Establish Dest Far-end Appl Index Ext Dialed String Min Max Rte Call Type Node Num PatGroup # Grp Type Used for DCS Sig. Method ATM-PNC Centralized Attendant ServiceHow to administer CAS ATM PNC? CAS Backup Service CAS QueuesCAS Remote Hold Considerations Branch Attendants Branch-generated call-identification tonesCAS Outgoing Call Routing CAS Incoming Call Routing Interactions 342 CID InteractionsNone How to administer Emergency 911 Calls Extended Trunk Access Case #1Case #2 Case #3 Case #4Abbreviated Dialing Extension Number Portability How to administer ENP How to administer Inter-PBX Attendant Service Inter-PBX Attendant Service Private Network Access How to administer Private Network AccessAplt ISDN-BRI ISDN-PRI Attendant Call Waiting How to administer UDP Distributed Communications System Private Networking Extension Switch RNX UDP Code Considerations 354 CID ~ G3 Version field to ~ Isdn Feature Plus field to y Isdn Feature PlusHow to administer Isdn Feature Plus Isdn Feature Plus Private Networking Differences in Inserted Digits field Description Interactions Interrogation Forwarding and Coverage Qsig Qsig Category Supported Features Transit Counter ANF-TC Qsig Basic Call SetupQsig Basic Supplementary Services Transit switch information Call Transfer Tandem switch informationIsdn numbering formats Diversion Call Completion Call Offer SS-CC Options Qsig Centralized Other Qsig Centralized Messaging What you get with Qsig Centralized AudixWhat you do not get Potential Drawbacks Qsig Centralized Attendant ServicesAttendant Service Path Retention Qsig CAS functions not in RLT CAS Qsig Supplementary Services with ReroutingQsig Path Replacement Qsig CAS functions in RLT-CAS Transfer into Qsig Voice Mail Qsig Transfer into Lucent Qsig Voice MailQsig Value-Added Lucent Valu Rerouting Temporary Signaling Connection TSCs Qsig ProtocolsCA-TSC DCS only Protocol standards Qsig capabilities Setting Up Qsig ~ ISDN-BRI Trunks field is y ~ Async. Transfer Mode ATM Trunking field is y~ Basic Call Setup field is y ~ Basic Supplementary Services field is y Numbering Format public, private, unknown, unk-pvt Setting Up Qsig Supplementary Services Transfer into Voice Mail Setting Up Centralized Steps Attendant Services Coverage with Qsig Diversion with Rerouting Setting Up Qsig Valu Steps Call Coverage Related Hunt Group Administration Related Administration Terminating Extension GroupsRelated Phone Calling Party Number to AUDIX? y Call Forwarding Diversion Qsig Interactions Qsig Name Path ReplacementTransfer Into Qsig Voice Mail Transit Counter 382 CID Indications Message Waiting Isdn Qsig BRI Adjunct Switch Applications Interface Asai Isdn QsigCalled/Busy Name 386 CID Service CAS 388 CID Attendant Release Loop Operation 390 CID Qsig 392 CID Extending a Call 394 CID Definity ECS R8 Centralized Voice Mail Via Mode CodeConfiguration requirements Centralized Voice Mail Via Mode Code Private Networking Centralized Voice Mail Via Mode Code Example Configuration Feature Support ~ Uniform Dialing Plan field is 4 or Setting Up Centralized Voice Mail Via Mode Code~ Group Type field is Isdn ~ Service Type field is TIE ~ Uniform Dialing Plan field is 4 for each node ~ Set Network Level field is ~ Call Type field is lev0~ Type field is vmi End Japan TTC Q931-a Private Networking Protocols OverviewJapan TTC Q931-a Private Networking Protocols TTC Q931-a Protocols Setting Up TTC Q931-a ~ Interface peer-master or peer-slave~ Numbering format public, private, unknown, unk-pvt Network Security Issues Security solutionsSecurity concerns Private segment Network Security IssuesAccess control network topology Private network Damage control application restrictions Summary 406 CID Capacities and Resource Requirements For Definity Capacity Limits508 For C-LAN Number of Sockets Required Capacities and Performance Performance OverviewDefinitions G3r G3si POE =57% 65% 52% 60% For Full Availability Number CL m MedPro For GOS = P001Boards =31 Number of MedPros needed Problem SolutionExampleInternet Call Center LAN Installation Insert C-LAN Circuit Packs Install the C-LAN Circuit PackLAN Installation Enter change system-parameters maintenance Required. See the figure below Install C-LAN Cables Hub connection Wall field connection Other Hardware Upgrades Title Document Issue Number IP Trunk Installation Prerequisites IP Trunk AdministrationAdministration overview IP Trunk Administration IP Trunk Installation Plan call routing Off-Premise Dialing at Remote SiteNT Tasks 420 CID DS1 Circuit Pack Definity administration procedures Mulaw 544 048Ami-zcs Ami-basic or hdb3 Robbed-bit Cas Trunk Group 424 CID Backing up configuration manager Double-click the IP Trunk Backup Restore iconRestoring IP trunk Click the Dial/Routing Plan tab NT administration proceduresConfirming the number of available ports Click Show All Ports None Routing based on Line Numbers Routing based on Dialed String Incoming calls Select Terminating Stopping IP Trunk Service Click on Control Panel Services Starting IP Trunk service Change companding to A-LawAlaw Non-DCS Configuration Procedures for Extension Dialing Between Sites Line Search String Replace String Line Search Replace IP Address String DCS over IP Trunk IP Trunk Installation Administration SignalingDCS over IP Trunk TCP/IP signaling IP Trunk Network Configuration On Switch a On Switch BOn Switch C Line Line Search Replace StringSearch Rerouting calls when IP transmission quality is poor Click PropertiesClick Monitor and Pstn Fallback Setting up alerts on IP trunks Placing a test telephone callMore information Administration, consider making this a joint activity Alert types Viewing error messagesClick Start, Programs, Administrative Tools Testing Alerts Troubleshooting IP trunk Check physicalCheck LAN functions Use traceroute to Maintaining the performance of the IP trunk server Information for Configuring Microsoft NetMeeting on a PCConfiguration Wizard Providing general IP Trunk Installation Administration Changing Audio SettingsDCS over IP Trunk Making Calls to the IP trunk application from NetMeeting Troubleshooting IP Trunk Viewing error messages Field Field Name Field Value Code IP Trunk Worksheets IP Trunk Worksheets Worksheets Worksheet Fill in with Same Create Different IP Trunk Worksheets 1A2BX 1CX Replace string 1F1A 2F2A 1AX 458 CID Basic Definity ECS documents References Definity ECS Release 8.2 Reports, 555-233-505, Issue BCS Products Security Handbook, 555-025-600, IssueReferences References Definity ECS Call center documents CentreVu Call Management System CMS Application-specific documents Definity ECS Release 7 Console Operations Quick Reference Console operations Aplt AARADU Ansi Awoh ATM BER B8ZSBB8ZS BCC BRI BOS CDR CcisCcitt Ccms CMS Cmdr CSU CORCOS CSN DCS DCEDciu DCP DNS Did EIA DSUDtdm DTE HDB3 FAS Inads Iana IP user Interserver routing table GlossaryBase address IP Internet Protocol address LAP-D MAC MapdMA-UUI MSA MDRMIB Mmch NIC NemaNetcon Nfas Paccon OSI PDM PgatePRI Qppcn PsdnPstn PSN RTP RPN SPE Simple Network Management Protocol Snmp GlossarySmdr Snmp TCP TCP/IPTDM UDP UNPVCI WAN VPI Zero Code Suppression ZCS ZCS Index 492 CID Index DS1 208, 228, 233 per system 314 299 383 369 498 CID Qsig NCA-TSC 149, 159, 175, 180, 182 326 502 CID We’d like your opinion