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NEC 750370 manual Max time to wait for voice, Section SET the Voice Detect Parameter

Models: 750370

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									Issue 3
Switch Setup screen Page					, Lines 20 through 28 list the fields that tell the

voice mail system what signal patterns to expect on the NEC Electra Elite

Figure 21-6 Switch Setup Screen Page 3

SECTION 15
SET THE VOICE
DETECT PARAMETER	Max time to wait for voice
	This field on line 29 of Switch Setup screen Page 3, sets the time (in
	seconds) the system waits for a caller to speak for voice detect boxes, and
	boxes using voice detect call holding. By default, the system waits 3
	seconds for the caller to speak. Refer to Chapter 25 Voice Detect and
	Chapter 2 Call Hold, Transfer, and Screens.
	Also Refer To:
	Chapter 2 Call Hold, Transfer, and Screen
	Chapter 11 Opening Greeting
	Chapter 12 Operator Box
	Chapter 13 Port Applications
	Chapter 18 Screens for application screens
	EliteMail VMS/EliteMail Limited Job Specifications Manual
	#750176-1

Reference

21 - 11

Image 323

NEC 750370 manual Max time to wait for voice, Section SET the Voice Detect Parameter, Call Hold, Transfer, and Screens

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section Section GeneralTable of Contents Hardware Specifications Iii Hardware Description Section Environmental Section InstallingInstallation Issue EliteMail VMS/EliteMail LimitedTo upgrade a VMS2-U10 ETU to VMS4-U10 ETU Section Upgrade Elite Mail Limited To 4-PORTS To upgrade VMS4-U10 ETU to VMS8-U10 ETUFMS -U10 ETU FCC Part 68 and UL1459 Section Install Modem KIT UnitInstall Modem Kit Unit Section Overview Programming Iii VMS -U10 ETU FMS -U10 ETUFrom Port 01 or Then Enter Programming ModeSection Overview Required For DVMLive Record Parameters Assign Voice Mail ParametersLive Monitoring Parameters DIT Assignment Assign DVM Extensions to HuntProgramming Individual Stations Allow Call ForwardingSection Configuration Support VMS -U10 ETU shows the controls and indicators EliteMail VMS/EliteMail Limited IssuePort status as follows Section VMS SwitchesReset KTU Switch SW1 Position DIP switch LED IndicationsETU Controls Indicators ConnectorsMain power ON/OFF switch for the FMS -U10 ETU can be used to Section FMS SwitchesChapter Introduction Files You May Transfer Transfer Files During File Transfer Issue 3EliteMail VMS/EliteMail LimitedTable of Contents File Transfer Options File Menu ScreenConsole Maintenance Iii EliteMail VMS/EliteMail LimitedIssueList of Figures and Tables Section Connect Host Remote Computers Section Disk for Remote MaintenanceSection Remote Maintenance Telephone Book Section General InformationSection Hardware Section What YOU Need to ConnectCancel the procedure Section Before YOU Install Remote Maintenance SoftwareSection Install Remote Version Maintenance Software Press to cancel. If you do not know the COM portPage Section SET UP Remote Software Directory is displayed Menu is displayedPhone Book Directory Screen -3 Phone ?/@A!=9==7901 Book Entry Screen -4 Default Phone Book Entry isDefault Add Phone Book Entry for Each Host Computer Displayed -5 Adding Phone Book Entries Press to save the entry Console Maintenance9721234567 Computer EliteMail VMS/EliteMail Limited IssueSection Solve Problems After Installation Appendix B Solving ProblemsSection Start Remote Version UsingRemoteMaintenanceSection Call Host Computer Section Access Remote Maintenance MenusRemote Maintenance from Memory on Section Return to DOSSection USE Quick Connect Format described in Install Remote Computer Software onDisconnect from the Host Computer Section Access MenusSection Unload Remote Maintenance from Memory Overwrite Verify Leave File Compression at OFF defaultPrepare for File Transfer File CompressionPress To select Options $%%Set File Transfer Options From the Main Menu, press to select the Files optionLocal/Arrow/Host File ListsStatus Box Phone Book IDTag or Untag Files Individually Tag or Untag a Group of Files Using DOS Wildcard CharactersFunctions Line Tagging FilesAre not erased Tag or untag a group of filesSection Transfer Files Between Host Remote Computers You may transfer files from one host computer to the remoteDown one file Move to right-hand listMove to left-hand list Up one fileIf the File Transfer Fails During File TransferSection Other File Menu Functions REPLOGd.m Replog FilesFor advanced applications. This appendix explains how to Computer without disconnecting from the host computerResume a session Section SuspendTelephone Number Operator IDName DescriptionSection Take Screen Snapshots Refer to Figure A-2 Record/Playback Menu Press !repeatedly until you exit Remote MaintenanceCopy a screen Section Special Keyboard Handling View a screenAt the Support Menu, press .to select Record/Playback Menu Press .to select View Screen ImagesSet Up Remote Software on Section Follow Table ProcedureSection Still Having Chapter Using This Book Chapter Guests Reference Iii Chapter MessagesChapter Operator Box Chapter Reports Chapter Screens Reference Vii Chapter Security CodesChapter System IDs Viii Table of ContentsChapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 14-1 11-712-1 13-1Xiv List of Figures Subscriber Personal Greetings Fields 20-14 You to additional, helpful information in this manual FeatureAlso Refer To Section Reference BookOnly System Managers may sign in at the computer console Using This BookOn-line Help Section Sign in to SystemCan press 1 to hold for an extension Set Up Call HoldingSection Call Hold Number of calls holding anytime or for any extensionCall Hold, Transfer, and Screen LimitedVox Thevalues allowed in the Holding? field areYes Access code options I and J are unused for EliteMail Limited Take-msg Subscribers Cannot Switch Holding Types by TelephoneCall Holding Conversation Holding Queue Call Holding Parameters Setup ScreenHolding Cycles Control the Number of Calls on Hold EXY1XWY1An Example Controlling the First-in-Line Message CyclePlaying Music-On-Hold Prompts Section Call Transfer TransferGreetingAction Structure10 Call Transfer on the Operator Box Call Transfer Extension # ID Subscribers Only System ID Boxes Only Set Up Call Transfer FieldsPage IC Introduce and Confirm Changing Call Transfer by TelephoneSection Screen Calls Call screening includeSet Up Call Screening for a Subscriber Max screening recording field. Refer to Limit the Call Screening RecordingRecording Field Call screeningDirectory Assistance Section Automatic Directory Assistance Section Automatic Versus Numeric DirectoryID for Alpha Directory Turn On the Automatic DirectoryRemove Subscriber from the Automatic Directory Turn Off the Automatic DirectoryPrevent Subscriber From Changing Directory Listing Use First Names in the Automatic DirectoryWithout letters Groups ScreenTo use first names Section Numeric Directory AssistanceSystem Directory GroupsDirectory appears in all capital letters on the right side Refer to FigureNumeric directory assistance. Refer to Figure Directory MenusNumeric Directory Assistance Example Opening Greeting Press To select Directory Group, or press to highlight Set Up Numeric Directory AssistanceAdd a Directory Group or Directory Menu To highlight Directory Assistance, and pressAdd Subscribers to a Group Directory Delete a Directory Group or Directory MenuAdd a Choice to a Directory Menu Delete a Subscriber from a Directory GroupRemove a Choice from a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15CMenus Sign in to the system and press repeatedly to displayApplication screen Startup field, press repeatedly to move the cursor toCall routing applications you might create Transaction Directory page for the departments box is shownYou can use it as a model for any other Section Offer Automatic Numeric Directory Assistance Numeric Access Opening Greeting Recording Voice FieldsOpening Greeting Automatic Directory Assistance NumericAutomatic faxes Differences Between Manual Automatic FaxesManual faxes Console. Press To view Application screen ?.A+U1KV1=Section Public FAX BOX Transfer? Fax IDVoice name Alt Action Set Up the Public Fax Box Enter CNG, then press to accept each option on Line Section Using Multiple FAX MachinesAdd the CNG Startup Option SET the CNG Startup OptionConsole When the system asks Add Guest for subscriber name? Y/NADD a Guest Section Guest Conversation Section Delete a GuestSection Urgent Messages From Guests Guests and Message GroupsTwo-way messaging between the guest and the host subscriber Making a separate call to the systemSection ADD Interview Boxes Section SET UP AN Interview BOXTelephone Interview Box ScreenNight Sales box has a message for you Retrieve Message from Interview Box Leave Message in an Interview BoxDelete All Messages from Interview Box Delete AN Interview BOXKeypad Maps on System Numeric AccessWildcard Key Keypad Maps L d#ca$%r d =Section Check the Keypad MAP When to Change the Keypad MapConsiderations Directory Assistance Electronic Message-Taking Section SET UP Live Record SYSTEM-WIDESection Customize Live Record AT Each Extension Function Description Button Section Record After Transfer Mailbox. Refer to -2 Live Record Features Programmed atSection USE Live Record $977%8--%= %,*!% 9*%$*$ Section Live Monitoring Section Feature KEYPress # to add or remove a code Press to close the window Section ENABLE/DISABLE To retrieve a call during the Live Monitoring Feature Section Live Monitoring Operating ProceduresTo enable Live Monitoring To cancel the Live Monitoring Feature when not in useMessage Left by Left for Identified Callers or Outside CallersTwo-way Messages One-Way MessagesPublic Messages Differences between One-way and Two-way MessagesSection Special Delivery Options Section Identify Yourself To the SystemSystem is listening for IDs or extension numbers Urgent Messages from Outside Callers Access Codes Control Special Delivery OptionsUrgent Messages from Guests New messages are those not yet heard or saved as new. After Section Message Life CycleNewmessage Old message Archived message New MessagesPage Limited ++99%3Also Refer To Set Message Delivery Fields Message Delivery ConversationFields in the Message Delivery Line Section Message DeliveryPage Page Dialing External Telephone Numbers Special Dialing CharactersPrioritized Message Delivery Override the Outdial Access CodeChange Length of External Telephone Numbers Enter Pauses for Message Delivery by Telephone Dispatch Message DeliveryChange Message Delivery by Telephone Set the System to Call a Pager Set Default Urgent Message Delivery NumberKeep Subscriber from Changing Message Delivery Group Owner Use Special Characters for PagersDispatch Distribution Group MembersDifferences between Private and Open Groups Private Groups and GuestsMessage Group Definitions Member name Press To access the Groups ScreenEliteMail VMS/EliteMail Limited NameTechnical Support Differences between Named and Numbered GroupsAll Sales People Technical Support Name Groups Created by Telephone Add Groups at the Console Choose Group Names and NumbersRemove Group Members at the Console Add Group Members at the ConsoleRemove Subscriber Owner Change the Owner of an Open Group at the ConsoleDelete Groups or Group Messages at the Console Keep Subscriber from Sending to Open Groups Assign New Owner to System GroupAssign Dispatch Distribution To display the Groups Screen. Press orCode Create Message Groups by TelephoneNotification Message Notification and DeliverySection Message EliteMail displays Number of new Messages Constant Message CountExamples of Constant Message Count No New Messages Page After Each Message Is Played Moves to a new source of messages in the message stack. ForExample Seconds is announced as lasting 30 secondsPage Page Archive or Delete a New Message Redirect ProcedurePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Section Take a Message Not affected by the B, X, or Z access codeLeave Messages Message Types onSystem-Wide Message Fields 4N000000000000000000000000X-9NMaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Value Does this Subscriber Default FieldsNew Msgs 0 =000 Total 0 =000 Use Access Codes to Control Subscriber MessagesTake Messages in Interview Boxes Transaction Box Message FieldsTake Messages in the Operator Box Section Message Waiting Lamps Set Fields for Subscriber Message Waiting LampOn Now? Resetting message waiting lampsSet Fields for Message Waiting Lamps System-Wide 21 Port Status Page Use Pager or Beeper Use Message Waiting RingSection SET UP System for Numeric AccessSection Leave Messages by Number Switch between Using Numbers and Using LettersDirectory Assistance Keypad Maps Messages Subscribers Field on Application ScreenID for numbered groups is a System ID, and must be unique $Greeting transaction directory OpeningGreeting PromptsOpening Greeting Prompts Unlike other partsCalls to Specific Message BOX Section Section USE the Voice Detect Feature Route OutsideAvprmpt Subdirectory Location and Filename Language Prompt Subdirectory FilenameEnter Copy AVPRMPT.2M AVPRMPT.US, and press Change the Prompts Used for Quick PlayUse Avprmpt file Shipped with the System CD PROMPT\US, and pressQP= n Use Your Own List of Prompts in Quick PlayQP=ALL QP=NONETurn Off Quick Play 23-32 are*Lused in Quick PlayCopy AVPRMPT.US AVPRMPT.OLD, and press Operator System ID Features Are describedSection Transfer Greeting Action TransferAssign the Operator Mailbox to an Extension For details, refer to Appendix C Call Transfer Options GreetingCall Transfer Fields Action Default GreetingsDefault Action Operator Box or Voice Detect. Then, in the Alternate System Section SET UP Multiple OperatorsOperator Messages Are Public Messages Screens for the application screens =131 2=132 3-4=135Application Screen Page 2 for 4-Port System Section Port Status Options Port StatusPage Section Control Number of Rings to Wait SET the DAY/NIGHT 333 SET UP Public Interview BOXSection Leave a Message Public Interview BOX Default QuestionsPublic Interview Box ID $PM Question Max Reply TimeDelete all messages in the Public Interview Box Section SET UP Subscribers To Receive Public MessagesYoucan delete all messages in the Public Interview Box Delete Public Interview BOX MessagesConsecutive beeps, indicating no response Section Messages from Public Interview BOXPublic Interview Box after they check all new messages Single message. a beep is recorded between each responseRefer to -2 Application Screen Page 6, with Public Message SET Public Message FieldsAlso Refer To Voice field for the opening greeting prompt is displayed Section Location Various Voice FieldsThese recordings are located on several screens Screen. Refer to -1 The Voice Prompt Editor ScreenPorts Day Modes. Dual columns forSection Record Tips Change Opening Greeting on page 15-6 for instructions To make high-quality recordings, follow these tipsSection Make Voice Field Recordings Recording A voice field involves the following stepsRecord the Voice Field Establish a Local ConnectionCopy from a voice field to a sound file Listen to the RecordingSection Change Opening For Into current field Copy a sound file to a voice fieldSection Append to Recordings Append Silence Append a BeepSound file Cannot restore it unless you copied the recording in aSection Delete a Recording A Voice Field If you accidentally delete a recording you made, youAlso Refer To Section Store Data for Reports Error LogSection Usage Reports Times the number of ports on the system Us ge Table When you run the us Ge table forPercentage equals the number of minutes the ports were busy Divided by the number of minutes they could h ve been busy.B8C Section Directory Reports Group Reports ?7GMembership $%&%+11 Directory Group List Refer to -14 Call Log Data Fields. Each call record Section Call LOGThis report called Replog PRN file contains a record of each call placed toField Length Description Section RUN Reports Section Error LOGSection Previous Report Ascii text files, such as Readme filesPress to highlight Subscriber Report, or Extension List, Access the Reports MenuRun a Usage Report Run a Directory ReportRun the Busy Ports or Error Log Report Search for Words and Phrases in Reports Section Choose the Report OutputFile that can be imported to other programs View a Report On ScreenPrevious Report Option Copy the Report to a FileCopy the report to a floppy disk Port Applications System IDs Use the Previous Report Option to View Other FilesDAY and Night Modes Details, refer to Back Up and RestoreTelephone service is available Reference DAY. Schedule #4 Section Multiple SchedulesSection Additional Schedules Section Holidays Section Switch to or from Holiday ModeIgnore Holidays Section Change Current Schedule by TelephoneOpening Greeting Operator Box Port Applications Section SET Daylight Savings TimeChange the date or time by telephone Change the date or time at a consoleScreens and indicates w Section Banner ScreenLimited Banner Screen Page Few minutes Section Awaiting a KEYSystem Screens Voice mail system answers all, some, or no trunks Screens Section Application ScreenSite Name Name of your organization Contact Port Station NumbersBox Day/Night ScheduleMay Applied to Applications and SchedulesPage Message on Take a Message on page 9-45. Send Msg Urgent?Today’s Date Set date in this field Time Now Personal ID Daylight Savings?Daylight savings time, the On Now? field is Yes Use Application4Call Transfer on page 2-11, Screen Access Code OptionsTransfer on page 2-11, Screen Calls on page 2-16, Take a Message onOne key dialing Issue EliteMail VMS/EliteMail LimitedTransfer Options / Screening Options Int =+93 #/+Refer to System IDs Message Groups on 12 Personal Directory Screen Section Personal Directory ScreenAction Holding? Controls call holding. For details, refer to CallHold on page 2-1. Greeting Telephone numbers. Refer to Message Delivery Section Access Code OptionsInt Press -, then pressExpanded Transfer Call Transfer on page 2-11and Section Screen Calls onSubscriber from an outside caller. Refer to Take GuestsAt once. Refer to -16 a Message Group For details, refer to Message GroupSection Groups Screen Directory menus#CC Assistance Directory MenuFor details, refer To ChapterSection Transaction Transaction BoxesCall Hold on Mode. Refer to Call Transfer on page 2-11and Screen Calls onInterview box unique System ID Screens Name Interview box spelled name21 The Public Interview Box Includes a Voice Voice DetectMove ba kward through the prompt sets ElllIntegration Options Section Switch Setup ScreenSwitch NEC telephone system Description Outdial Access25 Switch Setup Screen Pooled delayPage Page AlsoRefer To Switch Setup ScreenRefer to -26 Switch Setup Screen Section SET a Security Code Security Codes Personal IDSection USE a Security Code Security Codes and Other Security IssuesDirectory page. Refer to -1 Personal Directory Page with a Section Forgotten Security CodesSchedules Security Codes Delete a subscriber security code at the consoleFeatures, message notification, and message delivery Section Default Subscriber SettingsSection FIRST-TIME Enrollment Conversation Telephone, add F to the Access field on Application screenPersonal Directory Section Personal DirectoryPage Lamps on page 9-54. On Now? Description of each code Subscribers Section Access Codes WindowMethods by telephone For details, refer to Message Waiting Lamps onHighlight the to the left of the description of the code Remove an access codeSection Expanded Transfer Options Window Program Press %- , then press , and pressSection Personal Set up the personal secretary feature for a subscriber Add Many Subscribers by Range at the Console Add Mailboxes Using the TelephoneMain Steps to Add Subscribers Add Subscribers Individually at the ConsoleConstant prefix Constant suffix Enter Range of Extension # IDs Start StopRecord a Name 647+%Greetings,# =.+%%Section Delete Subscribers Record or Change GreetingsSort the Personal Directory Delete subscriber using the consoleDelete only subscriber messages using the console Section Subscriber Quick KeysQuick Option Menus Section Automatic Switch Setup Switch SetupEach Section USE Online Switch Setup HelpView online help for the Switch Setup Screen Switch Setup Help Screen Section Change SwitchSection SET Integration Section Control Touchtone Sensitivity When the voice mail system is playing and recording messagesSection SET Incoming Call Timing Section Control DIAL-OUT Message waiting lamps are programmed on Switch Setup screenDialtone Delay Section Control Message Waiting LampsHolding Pattern Section Control Call Holding SET the CallSection Control Live Record +%5SET Refresh Interval for Constant Message Count Section SET UP Ring DetectionCall Hold, Transfer, and Screen Max time to wait for voiceSection SET the Voice Detect Parameter Call Hold, Transfer, and ScreensExamples System IDS Call routing and audiotext featuresScreens Where they Reside Sending messages to numbered groupsPage Section Rules for System Section Special System ID For Numbered GroupsTouchtones to check Section HOW the System Listens for IDSListening for System IDs Bad IDs Conflicting IDsID Digits Unique IDS Match Extension # IDs with Extension Numbers Ranges of System IDsOperator Box ID Special System ID for Numbered GroupsSystem ID Entity Screen IDs, security codes are never displayed Sample Boxes and DirectoriesSection Personal IDS Security Codes Numbering plan you use for System IDsSecurity Codes Subscribers System Manager Transaction Boxes Section Sign in AS System Manager WHO can be a System MANAGER?Screens Subscribers System IDs Section Create System ManagersPromote a subscriber to a System Manager Remove System Manager statusSystem Manager to maintain Voice messaging system over Section Improved System Manager ConversationSample Transaction Box Section Access a Transaction BOXTo access a transaction box Section Transaction DirectorySample Transaction Box Transfer Greeting Action StructureGreeting TransferAction Section ONE-KEY Dialing ExampleChange the time the system waits during one- key dialing Delay between Single DigitsYou Can set System to Pause a Number SecondsTechnical support calls. These sample transaction boxes are Section Sample Transaction BoxesSample Sales Box Section Transaction BOX Owner Create a Test Box OwnerSection ADD Transaction Boxes Record Transaction Box Greetings by TelephoneAdd Transaction Boxes by Range Section Record a Name Sign in to the system, and press to access the TransactionAdd Transaction Boxes One by One Section Sort Transaction Section Delete a Transaction BOX or ITS MessagesDelete transaction box Delete messages for a transaction boxSubscribers System IDs Voice Detect Section Other TransactionID $VOICE already added Section Voice Detect BoxesSection Handle Calls with a Reference Voice Detect BoxesDetect Application To set up a voice detect application Section SET UP a VoiceOpening Greeting $Greeting Example Use Voice Detect for Operator TransfersFor details, refer to Transaction Boxes Use voice detect before routing callers to the Operator BoxM7c Console Range of voice detect boxes cannot be added Section ADD a Voice Detect BOXYou can delete a voice detect box, or just the box messages Plays the default alternate greetingAutomatically after playing a voice detect box greeting Section Delete a Voice Detect BOX or ITS MessagesSection Voice Detect Set up the opening greeting for voice detectDelete the messages for a voice detect box Wait for Voice Field Section SET UP Voice Detect Call HoldingSection Test the Voice Detect Application Section Control HOW Long System Waits For SpeechSection Example of AN Advanced Voice Change the time outside callers can wait before speakingExample of Advanced Call Routing Using Voice Detect Also refer to Section Definitions Archive FeatureDescription IntroductionArchive Feature Input/OutputRestore User Interface Intervals Backup FeatureOperational Criteria VPS againBegin the backup/restore function BackupRestore Configure Exit Access Codes Menu Mode Exclusively Access CodesAutomatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section Special Telephone System Settings Section DIAL-OUT AccessPage Alternate Greeting AccessAction Alphabetic DirectoryAuto Dial Day ModeDefault Audiotext MessagesDtmf Greetings Extension # IDFollow-Along ID GreetingLive Record Held MessageInterview Box IntroMessage Group Night ModeMessage Box Integration Message DeliveryOption Set One-Key DialingOne-Way Message Opening GreetingPrompt Personal SecretaryPort Private GroupSubscriber SwitchScreening Options Spelled NameVoice Response Voice DetectVoice Field Voice Mail