EliteMail VMS/EliteMail Limited Issue, Computer | NEC 750370

EliteMail VMS/EliteMail Limited		Issue 3


SECTION 5
SOLVE PROBLEMS
AFTER INSTALLATION	When the Remote Maintenance software is installed correctly, there
	should be no visible affect during routine operation of the remote
	computer.

However, if either the remote computer modem or Remote Maintenance software was installed improperly, a variety of problems can occur when you use the remote software.

If the remote computer freezes for about 15 seconds and all keystrokes are ignored every minute or so, this may occur because:

The modem is installed incorrectly.

The remote software is not set up correctly.

Unsuccessful connection attempt is displayed on the remote computer when you try to connect to a host computer.

For details to correct problems resulting from improper installation, refer to

Appendix B Solving Problems.

Console Maintenance

2 - 9

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NEC 750370 manual EliteMail VMS/EliteMail Limited Issue, Section Solve Problems After Installation, Computer

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section Section General Table of Contents Hardware Specifications Iii Hardware Description Section Environmental Section Installing Issue EliteMail VMS/EliteMail Limited To upgrade a VMS2-U10 ETU to VMS4-U10 ETUInstallation Section Upgrade Elite Mail Limited To 4-PORTS To upgrade VMS4-U10 ETU to VMS8-U10 ETU FMS -U10 ETU FCC Part 68 and UL1459 Section Install Modem KIT Unit Install Modem Kit Unit Section Overview Programming Iii VMS -U10 ETU FMS -U10 ETU From Port 01 or Then Enter Programming ModeSection Overview Required For DVM Live Record Parameters Assign Voice Mail Parameters Live Monitoring Parameters DIT Assignment Assign DVM Extensions to Hunt Programming Individual Stations Allow Call Forwarding Section Configuration Support VMS -U10 ETU shows the controls and indicators EliteMail VMS/EliteMail Limited Issue Port status as follows Section VMS SwitchesReset KTU Switch SW1 Position DIP switch LED Indications ETU Controls Indicators Connectors Main power ON/OFF switch for the FMS -U10 ETU can be used to Section FMS Switches Chapter Introduction Files You May Transfer Transfer Files During File Transfer Issue 3EliteMail VMS/EliteMail LimitedTable of Contents File Transfer Options File Menu Screen Console Maintenance Iii EliteMail VMS/EliteMail LimitedIssue List of Figures and Tables Section Connect Host Remote Computers Section Disk for Remote MaintenanceSection Remote Maintenance Telephone Book Section General Information Section Hardware Section What YOU Need to Connect Cancel the procedure Section Before YOU Install Remote Maintenance SoftwareSection Install Remote Version Maintenance Software Press to cancel. If you do not know the COM portPage Section SET UP Remote Software Menu is displayed Phone Book Directory Screen -3 PhoneDirectory is displayed Book Entry Screen -4 Default Phone Book Entry is Default?/@A!=9==7901 Add Phone Book Entry for Each Host Computer Displayed -5 Adding Phone Book Entries Press to save the entry Console Maintenance 9721234567 Computer EliteMail VMS/EliteMail Limited IssueSection Solve Problems After Installation Appendix B Solving Problems Section Start Remote Version UsingRemoteMaintenance Section Call Host Computer Section Access Remote Maintenance MenusRemote Maintenance from Memory on Section Return to DOS Section USE Quick Connect Format described in Install Remote Computer Software on Disconnect from the Host Computer Section Access Menus Section Unload Remote Maintenance from Memory Overwrite Verify Leave File Compression at OFF defaultPrepare for File Transfer File Compression Press To select Options $%%Set File Transfer Options From the Main Menu, press to select the Files option Local/Arrow/Host File ListsStatus Box Phone Book ID Tag or Untag Files Individually Tag or Untag a Group of Files Using DOS Wildcard CharactersFunctions Line Tagging Files Are not erased Tag or untag a group of filesSection Transfer Files Between Host Remote Computers You may transfer files from one host computer to the remote Down one file Move to right-hand listMove to left-hand list Up one file If the File Transfer Fails During File Transfer Section Other File Menu Functions REPLOGd.m Replog Files For advanced applications. This appendix explains how to Computer without disconnecting from the host computer Resume a session Section Suspend Telephone Number Operator IDName Description Section Take Screen Snapshots Press !repeatedly until you exit Remote Maintenance Copy a screenRefer to Figure A-2 Record/Playback Menu Section Special Keyboard Handling View a screenAt the Support Menu, press .to select Record/Playback Menu Press .to select View Screen Images Set Up Remote Software on Section Follow Table Procedure Section Still Having Chapter Using This Book Chapter Guests Reference Iii Chapter Messages Chapter Operator Box Chapter Reports Chapter Screens Reference Vii Chapter Security Codes Chapter System IDs Viii Table of Contents Chapter Transaction Boxes Chapter Back Up and Restore List of Figures Xii List of Figures 14-1 11-712-1 13-1 Xiv List of Figures Subscriber Personal Greetings Fields 20-14 You to additional, helpful information in this manual FeatureAlso Refer To Section Reference Book Only System Managers may sign in at the computer console Using This BookOn-line Help Section Sign in to System Can press 1 to hold for an extension Set Up Call HoldingSection Call Hold Number of calls holding anytime or for any extension Call Hold, Transfer, and Screen Limited Thevalues allowed in the Holding? field are YesVox Access code options I and J are unused for EliteMail Limited Subscribers Cannot Switch Holding Types by Telephone Call Holding ConversationTake-msg Holding Queue Setup Screen Holding CyclesCall Holding Parameters Control the Number of Calls on Hold EXY1XWY1 An Example Controlling the First-in-Line Message Cycle Playing Music-On-Hold Prompts Section Call Transfer TransferGreetingAction Structure 10 Call Transfer on the Operator Box Call Transfer Extension # ID Subscribers Only System ID Boxes Only Set Up Call Transfer FieldsPage IC Introduce and Confirm Changing Call Transfer by TelephoneSection Screen Calls Call screening include Set Up Call Screening for a Subscriber Max screening recording field. Refer to Limit the Call Screening RecordingRecording Field Call screening Directory Assistance Section Automatic Directory Assistance Section Automatic Versus Numeric Directory ID for Alpha Directory Turn On the Automatic Directory Remove Subscriber from the Automatic Directory Turn Off the Automatic Directory Prevent Subscriber From Changing Directory Listing Use First Names in the Automatic Directory Without letters Groups ScreenTo use first names Section Numeric Directory Assistance System Directory GroupsDirectory appears in all capital letters on the right side Refer to Figure Numeric directory assistance. Refer to Figure Directory Menus Numeric Directory Assistance Example Opening Greeting Press To select Directory Group, or press to highlight Set Up Numeric Directory AssistanceAdd a Directory Group or Directory Menu To highlight Directory Assistance, and press Add Subscribers to a Group Directory Delete a Directory Group or Directory Menu Add a Choice to a Directory Menu Delete a Subscriber from a Directory Group Remove a Choice from a Directory Menu LJ%&+,&#=%AAA&%3%5+-&+%!,#. &%+%03&A%1&+%5+A.CC15C Menus Sign in to the system and press repeatedly to displayApplication screen Startup field, press repeatedly to move the cursor to Transaction Directory page for the departments box is shown You can use it as a model for any otherCall routing applications you might create Section Offer Automatic Numeric Directory Assistance Numeric Access Opening Greeting Recording Voice FieldsOpening Greeting Automatic Directory Assistance Numeric Differences Between Manual Automatic Faxes Manual faxesAutomatic faxes ?.A+U1KV1= Section Public FAX BOXConsole. Press To view Application screen Fax ID Voice nameTransfer? Alt Action Set Up the Public Fax Box Enter CNG, then press to accept each option on Line Section Using Multiple FAX MachinesAdd the CNG Startup Option SET the CNG Startup Option When the system asks Add Guest for subscriber name? Y/N ADD a GuestConsole Section Guest Conversation Section Delete a Guest Section Urgent Messages From Guests Guests and Message GroupsTwo-way messaging between the guest and the host subscriber Making a separate call to the system Section ADD Interview Boxes Section SET UP AN Interview BOX Telephone Interview Box Screen Night Sales box has a message for you Retrieve Message from Interview Box Leave Message in an Interview Box Delete All Messages from Interview Box Delete AN Interview BOX Numeric Access Wildcard KeyKeypad Maps on System Keypad Maps L d#ca$%r d = When to Change the Keypad Map ConsiderationsSection Check the Keypad MAP Directory Assistance Electronic Message-Taking Section SET UP Live Record SYSTEM-WIDE Section Customize Live Record AT Each Extension Function Description Button Mailbox. Refer to -2 Live Record Features Programmed at Section USE Live RecordSection Record After Transfer $977%8--%= %,*!% 9*%$*$ Section Feature KEY Press # to add or remove a code Press to close the windowSection Live Monitoring Section ENABLE/DISABLE To retrieve a call during the Live Monitoring Feature Section Live Monitoring Operating ProceduresTo enable Live Monitoring To cancel the Live Monitoring Feature when not in use Message Left by Left for Identified Callers or Outside Callers Two-way Messages One-Way Messages Public Messages Differences between One-way and Two-way Messages Section Identify Yourself To the System System is listening for IDs or extension numbersSection Special Delivery Options Access Codes Control Special Delivery Options Urgent Messages from GuestsUrgent Messages from Outside Callers New messages are those not yet heard or saved as new. After Section Message Life CycleNewmessage Old message Archived message New MessagesPage Limited ++99%3 Also Refer To Set Message Delivery Fields Message Delivery Conversation Fields in the Message Delivery Line Section Message DeliveryPage Page Dialing External Telephone Numbers Special Dialing Characters Override the Outdial Access Code Change Length of External Telephone NumbersPrioritized Message Delivery Dispatch Message Delivery Change Message Delivery by TelephoneEnter Pauses for Message Delivery by Telephone Set Default Urgent Message Delivery Number Keep Subscriber from Changing Message DeliverySet the System to Call a Pager Group Owner Use Special Characters for Pagers Dispatch Distribution Group MembersDifferences between Private and Open Groups Private Groups and Guests Message Group Definitions Member name Press To access the Groups ScreenEliteMail VMS/EliteMail Limited Name Differences between Named and Numbered Groups All Sales People Technical SupportTechnical Support Name Groups Created by Telephone Add Groups at the Console Choose Group Names and Numbers Remove Group Members at the Console Add Group Members at the Console Change the Owner of an Open Group at the Console Delete Groups or Group Messages at the ConsoleRemove Subscriber Owner Keep Subscriber from Sending to Open Groups Assign New Owner to System GroupAssign Dispatch Distribution To display the Groups Screen. Press or Code Create Message Groups by Telephone Message Notification and Delivery Section MessageNotification Constant Message Count Examples of Constant Message CountEliteMail displays Number of new Messages No New Messages Page After Each Message Is Played Moves to a new source of messages in the message stack. ForExample Seconds is announced as lasting 30 secondsPage Page Archive or Delete a New Message Redirect ProcedurePage Touchtone KEY Effect on Message Playback Page Page EliteMail VMS/EliteMail Limited Issue Repeat Section Message Receipt Conversation Message Receipt Access Result Code Section Take a Message Not affected by the B, X, or Z access codeLeave Messages Message Types on System-Wide Message Fields 4N000000000000000000000000X-9N MaE Page 16 Message-Taking Fields on Subscriber Personal Directory Messages Value Does this Subscriber Default Fields New Msgs 0 =000 Total 0 =000 Use Access Codes to Control Subscriber Messages Transaction Box Message Fields Take Messages in the Operator BoxTake Messages in Interview Boxes Section Message Waiting Lamps Set Fields for Subscriber Message Waiting Lamp Resetting message waiting lamps Set Fields for Message Waiting Lamps System-WideOn Now? 21 Port Status Page Use Pager or Beeper Use Message Waiting Ring Section SET UP System for Numeric Access Section Leave Messages by Number Switch between Using Numbers and Using Letters Field on Application Screen ID for numbered groups is a System ID, and must be uniqueDirectory Assistance Keypad Maps Messages Subscribers $Greeting transaction directory OpeningGreeting PromptsOpening Greeting Prompts Unlike other parts Calls to Specific Message BOX Section Section USE the Voice Detect Feature Route Outside Avprmpt Subdirectory Location and Filename Language Prompt Subdirectory Filename Enter Copy AVPRMPT.2M AVPRMPT.US, and press Change the Prompts Used for Quick PlayUse Avprmpt file Shipped with the System CD PROMPT\US, and press QP= n Use Your Own List of Prompts in Quick PlayQP=ALL QP=NONE Turn Off Quick Play 23-32 are*Lused in Quick Play Copy AVPRMPT.US AVPRMPT.OLD, and press Operator System ID Features Are described Transfer Assign the Operator Mailbox to an ExtensionSection Transfer Greeting Action Greeting Call Transfer FieldsFor details, refer to Appendix C Call Transfer Options Default Greetings Default ActionAction Section SET UP Multiple Operators Operator Messages Are Public MessagesOperator Box or Voice Detect. Then, in the Alternate System Screens for the application screens =131 2=132 3-4=135 Application Screen Page 2 for 4-Port System Section Port Status Options Port StatusPage Section Control Number of Rings to Wait SET the DAY/NIGHT 333 SET UP Public Interview BOX Section Leave a Message Public Interview BOX Default QuestionsPublic Interview Box ID $PM Question Max Reply Time Delete all messages in the Public Interview Box Section SET UP Subscribers To Receive Public MessagesYoucan delete all messages in the Public Interview Box Delete Public Interview BOX Messages Consecutive beeps, indicating no response Section Messages from Public Interview BOXPublic Interview Box after they check all new messages Single message. a beep is recorded between each response Refer to -2 Application Screen Page 6, with Public Message SET Public Message Fields Also Refer To Voice field for the opening greeting prompt is displayed Section Location Various Voice FieldsThese recordings are located on several screens Screen. Refer to -1 The Voice Prompt Editor Screen Ports Day Modes. Dual columns for Section Record Tips Change Opening Greeting on page 15-6 for instructions To make high-quality recordings, follow these tipsSection Make Voice Field Recordings Recording A voice field involves the following steps Record the Voice Field Establish a Local Connection Listen to the Recording Section Change OpeningCopy from a voice field to a sound file Copy a sound file to a voice field Section Append to RecordingsFor Into current field Append Silence Append a Beep Sound file Cannot restore it unless you copied the recording in aSection Delete a Recording A Voice Field If you accidentally delete a recording you made, you Also Refer To Section Store Data for Reports Error Log Section Usage Reports Times the number of ports on the system Us ge Table When you run the us Ge table forPercentage equals the number of minutes the ports were busy Divided by the number of minutes they could h ve been busy. B8C Section Directory Reports Group Reports ?7G Membership $%&%+ 11 Directory Group List Refer to -14 Call Log Data Fields. Each call record Section Call LOGThis report called Replog PRN file contains a record of each call placed to Field Length Description Section RUN Reports Section Error LOGSection Previous Report Ascii text files, such as Readme files Press to highlight Subscriber Report, or Extension List, Access the Reports MenuRun a Usage Report Run a Directory Report Run the Busy Ports or Error Log Report Search for Words and Phrases in Reports Section Choose the Report OutputFile that can be imported to other programs View a Report On Screen Copy the Report to a File Copy the report to a floppy diskPrevious Report Option Port Applications System IDs Use the Previous Report Option to View Other Files Details, refer to Back Up and Restore Telephone service is available ReferenceDAY and Night Modes DAY. Schedule #4 Section Multiple Schedules Section Additional Schedules Section Holidays Section Switch to or from Holiday ModeIgnore Holidays Section Change Current Schedule by Telephone Opening Greeting Operator Box Port Applications Section SET Daylight Savings TimeChange the date or time by telephone Change the date or time at a console Screens and indicates w Section Banner Screen Limited Banner Screen Page Few minutes Section Awaiting a KEY System Screens Section Application Screen Site Name Name of your organization ContactVoice mail system answers all, some, or no trunks Screens Port Station Numbers Box Day/Night ScheduleMay Applied to Applications and SchedulesPage Message on Take a Message on page 9-45. Send Msg Urgent? Today’s Date Set date in this field Time Now Personal ID Daylight Savings?Daylight savings time, the On Now? field is Yes Use Application4 Call Transfer on page 2-11, Screen Access Code OptionsTransfer on page 2-11, Screen Calls on page 2-16, Take a Message on One key dialing Issue EliteMail VMS/EliteMail LimitedTransfer Options / Screening Options Int = +93 #/+ Refer to System IDs Message Groups on 12 Personal Directory Screen Section Personal Directory Screen Holding? Controls call holding. For details, refer to Call Hold on page 2-1. GreetingAction Telephone numbers. Refer to Message Delivery Section Access Code Options Int Press -, then pressExpanded Transfer Call Transfer on page 2-11and Section Screen Calls on Subscriber from an outside caller. Refer to Take Guests At once. Refer to -16 a Message Group For details, refer to Message GroupSection Groups Screen Directory menus #CC Assistance Directory MenuFor details, refer To Chapter Section Transaction Transaction Boxes Call Hold on Mode. Refer to Call Transfer on page 2-11and Screen Calls on Interview box unique System ID Screens Name Interview box spelled name 21 The Public Interview Box Includes a Voice Voice Detect Move ba kward through the prompt sets Elll Integration Options Section Switch Setup ScreenSwitch NEC telephone system Description Outdial Access 25 Switch Setup Screen Pooled delayPage Page Switch Setup Screen Refer to -26 Switch Setup ScreenAlsoRefer To Section SET a Security Code Security Codes Personal ID Section USE a Security Code Security Codes and Other Security Issues Directory page. Refer to -1 Personal Directory Page with a Section Forgotten Security Codes Schedules Security Codes Delete a subscriber security code at the console Features, message notification, and message delivery Section Default Subscriber Settings Section FIRST-TIME Enrollment Conversation Telephone, add F to the Access field on Application screen Personal Directory Section Personal DirectoryPage Lamps on page 9-54. On Now? Description of each code Subscribers Section Access Codes WindowMethods by telephone For details, refer to Message Waiting Lamps on Remove an access code Section Expanded Transfer Options WindowHighlight the to the left of the description of the code Program Press %- , then press , and press Section Personal Set up the personal secretary feature for a subscriber Add Many Subscribers by Range at the Console Add Mailboxes Using the TelephoneMain Steps to Add Subscribers Add Subscribers Individually at the Console Constant prefix Constant suffix Enter Range of Extension # IDs Start Stop Record a Name 647+% Greetings,# =.+%% Section Delete Subscribers Record or Change Greetings Delete subscriber using the console Delete only subscriber messages using the consoleSort the Personal Directory Section Subscriber Quick Keys Quick Option Menus Section Automatic Switch Setup Switch Setup Section USE Online Switch Setup Help View online help for the Switch Setup ScreenEach Switch Setup Help Screen Section Change Switch Section SET Integration Section Control Touchtone Sensitivity When the voice mail system is playing and recording messages Section SET Incoming Call Timing Section Control DIAL-OUT Message waiting lamps are programmed on Switch Setup screenDialtone Delay Section Control Message Waiting Lamps Holding Pattern Section Control Call Holding SET the Call Section Control Live Record +%5 SET Refresh Interval for Constant Message Count Section SET UP Ring Detection Call Hold, Transfer, and Screen Max time to wait for voiceSection SET the Voice Detect Parameter Call Hold, Transfer, and Screens Examples System IDS Call routing and audiotext featuresScreens Where they Reside Sending messages to numbered groupsPage Section Rules for System Section Special System ID For Numbered Groups Section HOW the System Listens for IDS Listening for System IDsTouchtones to check Bad IDs Conflicting IDs ID Digits Unique IDS Match Extension # IDs with Extension Numbers Ranges of System IDsOperator Box ID Special System ID for Numbered Groups System ID Entity Screen IDs, security codes are never displayed Sample Boxes and DirectoriesSection Personal IDS Security Codes Numbering plan you use for System IDs Security Codes Subscribers System Manager Transaction Boxes Section Sign in AS System Manager WHO can be a System MANAGER? Screens Subscribers System IDs Section Create System ManagersPromote a subscriber to a System Manager Remove System Manager status System Manager to maintain Voice messaging system over Section Improved System Manager Conversation Sample Transaction Box Section Access a Transaction BOXTo access a transaction box Section Transaction Directory Sample Transaction Box Transfer Greeting Action Structure Greeting Transfer Action Section ONE-KEY Dialing Example Change the time the system waits during one- key dialing Delay between Single DigitsYou Can set System to Pause a Number Seconds Technical support calls. These sample transaction boxes are Section Sample Transaction Boxes Sample Sales Box Section Transaction BOX Owner Create a Test Box Owner Section ADD Transaction Boxes Record Transaction Box Greetings by Telephone Add Transaction Boxes by Range Sign in to the system, and press to access the Transaction Add Transaction Boxes One by OneSection Record a Name Section Sort Transaction Section Delete a Transaction BOX or ITS MessagesDelete transaction box Delete messages for a transaction box Subscribers System IDs Voice Detect Section Other Transaction ID $VOICE already added Section Voice Detect Boxes Section Handle Calls with a Reference Voice Detect Boxes Detect Application To set up a voice detect application Section SET UP a Voice Opening Greeting $Greeting Example Use Voice Detect for Operator Transfers For details, refer to Transaction Boxes Use voice detect before routing callers to the Operator Box M7c Console Range of voice detect boxes cannot be added Section ADD a Voice Detect BOX You can delete a voice detect box, or just the box messages Plays the default alternate greetingAutomatically after playing a voice detect box greeting Section Delete a Voice Detect BOX or ITS Messages Set up the opening greeting for voice detect Delete the messages for a voice detect boxSection Voice Detect Wait for Voice Field Section SET UP Voice Detect Call HoldingSection Test the Voice Detect Application Section Control HOW Long System Waits For Speech Section Example of AN Advanced Voice Change the time outside callers can wait before speaking Example of Advanced Call Routing Using Voice Detect Also refer to Section Definitions Archive FeatureDescription Introduction Feature Input/Output RestoreArchive User Interface Intervals Backup FeatureOperational Criteria VPS again Begin the backup/restore function Backup Restore Configure Exit Access Codes Menu Mode Exclusively Access Codes Automatic Return Receipt Action Codes Call Transfer Options Console Shortcut Keys Page Special Dialing Characters Page Section Dialtone Detection Section Special Telephone System Settings Section DIAL-OUT AccessPage Alternate Greeting AccessAction Alphabetic Directory Auto Dial Day ModeDefault Audiotext Messages Dtmf Greetings Extension # IDFollow-Along ID Greeting Live Record Held MessageInterview Box Intro Message Group Night ModeMessage Box Integration Message Delivery Option Set One-Key DialingOne-Way Message Opening Greeting Prompt Personal SecretaryPort Private Group Subscriber SwitchScreening Options Spelled Name Voice Response Voice DetectVoice Field Voice Mail