EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

SECTION 3

SET UP A VOICE

DETECT APPLICATION To set up a voice detect application

1.Plan the voice detect application

Decide how many voice detect boxes you need, and how callers are routed to them. Each voice detect box offers two choices; the caller can say Yes or remain silent. Decide whether or not you need transaction boxes or interview boxes in the application. Make a sketch to show how the boxes are related.

2.Add the boxes to the system

Set up call transfer, record names and greetings, and choose how the system should handle callers who do not answer Yes. Avoid putting the operator System ID in any voice detect box Silence field. Instead, set the Silence field to route callers to another transaction box which routes callers to the operator, or provides another action.

3.Set up the opening greeting

Route callers to the voice detect box by setting the Action field to go to the box System ID.

4.After you set up the complete voice detect application, test it

Call the system and verify that the system handles the call correctly both when you say Yes, and when you remain silent. Take each possible path through the voice detect application to verify that the prompts are clear, and that the system handles callers the way you want it to.

Reference

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NEC 750370 manual Section SET UP a Voice, Detect Application To set up a voice detect application