EliteMail VMS/EliteMail Limited

Issue 3

 

 

 

 

￿Playback while Leaving a Message

If a subscriber tries to leave a message for a subscriber or guest who has left a message already, the system announces that there are messages waiting, then offers to play the messages to the subscriber. This ensures that the subscriber is up-to-date before leaving this person a message.

The Conversation for New Messages

The conversation flow is best understood by example. Let’s say Pat Wu has 2 messages from Chris Aaronson, 1 message from Amy Ronk, 2 messages from Dave Thompson, and 3 messages from outside callers. Pat does not have the time of messages feature turned on. When Pat calls in for messages, she enters her Personal ID, and security code. The system responds:

“Pat Wu. Remember 1 for yes and 2 for no. You have 8 new messages. Chris Aaronson left 2. Would you like to hear them?”

Pat presses 1 for yes. The system plays each message and its timestamp. Then the system gives Pat a chance to record a reply to Chris:

“For no reply, press 2. Otherwise, I'll record your message now...”

Pat records a reply. The system moves to the next source in the message stack:

“Amy Ronk left a message. Would you like to hear it?”

Pat presses 1 for yes. The system plays the message and its timestamp. Then the system gives Pat a chance to record a reply to Amy:

“For no reply, press 2. Otherwise, I'll record your message now...”

Pat presses 2 because the message from Amy needs no reply. The system moves to the next source in the message stack:

“Dave Thompson left 2 messages. Would you like to hear them?”

Pat presses 2 because she saw Dave in the hallway and he said the messages were not important. She'll check them later.

The system moves to the next source in the message stack, messages from outside callers:

“Your message box has 3 messages. Would you like to hear them?”

Reference

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NEC 750370 manual